• 제목/요약/키워드: knowledge/information service

검색결과 1,542건 처리시간 0.029초

Effective shared process and application of knowledge management (KM) in interior design service industry

  • Choi, Seung-Pok
    • International Journal of Contents
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    • 제6권3호
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    • pp.65-70
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    • 2010
  • This paper addresses the importance of knowledge management (KM) and the relationship of that theory when applied to improving interior design organizational performance in four areas: people, processes, design products, and organizational performance. Included is the way knowledge theory manifests in three different professional settings: coaching and training, designing, and service settings. Knowledge management, although well established in interior design services, requires effort in coaching and training as motivation is a critical variable. Whereas, strategies for knowledge management vary from industry to industry given diversity in situational variables, knowledge in each professional setting can be significantly aided by capturing and storing empirical, tacit, and explicit information, providing real-time electronic storage and retrieval of information [5] and consistent with transformational theory, through opening communication channels across the full range of the organization, inspiring and motivating individuals, and aligning all members of the organization toward a common vision [8]. Professional settings discussed in this paper are:(a)an learning organization enumerated in KM; (b)designing factors for managing knowledge theory themes; and (c)service, effective, efficient, and innovative KM application that is relevant to the process of developing effective KM for interior design service organizations. Folded within each will be a discussion on KM's impacts on visions, strategies, costs, and organizational performance. It has reiterated the impact of KM on one level might lead to synergistic impacts on another. Thus, KM has the potential to produce several interconnected impacts on people, design products, processes, and organizations.

보상과 보안의식이 육군지식포탈 사용자 의도에 미치는 영향 (The Effect of Reward and Security Awareness on User Intention of Knowledge Portal Service for ROK Army)

  • 이종길;구자일
    • 산업경영시스템학회지
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    • 제42권2호
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    • pp.36-48
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    • 2019
  • As the importance of Knowledge Management System (KMS) in the military increases, Republic of Korea Army (ROK Army) developed Army Knowledge Portal. Although the members in the military are encouraged to use the portal, few members currently use it. This study was conducted to find variables to predict the user's intention to use the portal, which contributes to activating the use of Army Knowledge Portal in the army. On the basis of Technology Acceptance Model (TAM), ten variables such as perceived ease of use, general information security awareness, information security awareness, expectation for external rewards, expectation for relationships, sense of self-worth, attitude toward compliance with security policy, attitude toward knowledge sharing, intention of non-combat knowledge sharing, and intention of combat knowledge sharing were considered as independent variables. 105 participants on active duty who currently use or have experience to use the portal participated in this study. The results indicated that general information security awareness and information security awareness increases compliance with the information security policy. In addition, the attitude toward knowledge sharing is enhanced by expectations for relationship and sense of self-worth. Based on the results, the authors propose the need for policy alternatives to reinforce the reward system and security policy, which activates the use of Knowledge Portal Service for ROK Army.

전자문화지도를 활용한 지식정보서비스 연구 -조선족문화지도 중심으로- (A Study on Knowledge.Information Service with Electronic Culture Maps)

  • 김동훈;김상헌;문현주
    • 한국HCI학회:학술대회논문집
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    • 한국HCI학회 2009년도 학술대회
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    • pp.1316-1320
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    • 2009
  • 정보의 홍수 속에서 정보의 양은 더 이상 지식으로 활용되기 보다는 정보의 스팸으로 인식되어가고 있다. 따라서 이제는 누가 정보를 많이 소유 하였는가 보다는 양질의 정보를 통해 지식으로 활용할 수 있는 가능성이 더욱 중요해진 시대이다. 이러한 배경에서 다양한 문화를 소개하고 활용하기 위한 방법으로 전자문화지도를 활용한 서비스가 이루어지고 있다. 그러나 현재 전자문화지도를 활용한 지식정보제공은 데이터의 가시화, 직접(수집), 통합단계의 형태로만 제공하고 있다. 단순히 전자문화지도는 문화자원을 담는 DB의 역할만을 제공하고 있을 뿐이다. 본 논문에서는 이러한 단점을 극복하여 전자문화지도를 활용한 지식정보를 제공할 수 있는 서비스 방안을 연구하는 것이다. 편집한다. 본 논문에서 제안하는 지식정보서비스 활용방안을 연구하기 위하여 조선족문화지도를 중심으로 전자문화 지도의 특징과 기능을 살펴보고, 문화자원의 데이터, 정보, 지식의 개념 정의를 살펴본다. 두 번째는 지식정보서비스 를 위한 길잡이 콘텐츠, 사용자 경험디자인, 사용자 맥락, 유기적 정보 디자인 등 다양한 요소를 살펴본다. 마지막으로 지식정보설계과정을 조선족문화자원 중심으로 지식정보 서비스를 설계한다.

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연구 활동 지원을 위한 적응형 연구정보 지원 포털 구축에 관한 연구 (A Study on Developing an Adaptive R&D Information Service Portal)

  • 최성필;조현양
    • 한국문헌정보학회지
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    • 제41권4호
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    • pp.229-250
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    • 2007
  • 본 논문은 특정 분야에서 이미 일정 수준에 있는 전문가를 활용하여 연구 초기에서 발생하는 신진 연구자들의 이러한 어려움을 좀 더 쉽게 해결해 줄 수 있는 방법을 제시하고자 하였다. 이를 위하여, 단순한 형태의 연구계획 생성 기능(research scheduling function)을 갖춘 적응형 연구지원 포털시스템을 개발하였으며, 기존의 지식베이스 구축방법에서 탈피하여 분야 전문가가 자신의 지식을 효율적으로 표현할 수 있는 스키마 구조와 구축방법론을 제시하였다. 본 논문에서 개발된 시스템의 단순성과 확장 가능성으로 향후 다양한 발전적 모델이 될 수 있을 것이다.

Development of TPACK-P Education Program for Improving Technological Pedagogical Content Knowledge of Pre-service Teachers

  • Kim, Seong-Won;Lee, Youngjun
    • 한국컴퓨터정보학회논문지
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    • 제22권7호
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    • pp.141-152
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    • 2017
  • As the importance of technology increases, so too does its use in various areas. In education, technology is often used. However, due to teachers' lack of knowledge about technology, they often remain at the level of simple utilization, without applying it to learning. Thus, there is a growing need for Technological Pedagogical Content Knowledge (TPACK), which enables teachers to have knowledge about technology and use it appropriately given the content. Although TPACK studies are underway in many subjects, they suffer from the limited functionality of the included technology. To solve this problem, in this study, the range of technology in TPACK was extended to programming, and a TPACK-P model was developed to teach this expanded TPACK to pre-service teachers. To verify the effectiveness of this model, the TPACK-P training program developed during the 15th classes was applied to 19 pre-service teachers. We used Park and Kang (2014) as a tool to measure these teachers' TPACK before and after treatment to observe any changes. The results showed that the TPACK-P education program showed statistically significant improvement in all areas except Pedagogical Content Knowledge(PCK). Compared with the ICT-based TPACK training program, which was administered to a control group, the TPACK-P training program proved to be more effective in the development of Technological Pedagogical Knowledge(TPK) and TPACK among pre-service teachers.

A Study on the Development of Curriculum Track for Civil Service Librarian

  • Noh, Younghee
    • International Journal of Knowledge Content Development & Technology
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    • 제3권1호
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    • pp.31-63
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    • 2013
  • The goal of this study is to improve the competitiveness of professional librarians in society. To this end, we analyzed domestic and international LIS curriculum, determined demand from field librarians through a survey, carried out job analysis by library types, and developed an operating model for LIS curriculum by synthesizing all of these results. Finally, we suggested a course of study for civil service librarians based on this model. As a result, the six required courses for civil service librarians are: Introduction to Library and Information Science, Information Organization, Information Services (Reference and Information Services), Library Management, Information Retrieval, and Field Work. The four core courses for the civil service concentration are: Collection Development, Information Sources by Subjects, Public Library Management, and Digital Libraries. Suggested electives best suited to this career path include Using Web Resources, Information Literacy, Information Services in Culturally Diverse Communities, Library Marketing, Libraries and Cultural Programs, Reading Guidance, Library History, Small Library Management, Studies in Library Buildings, Library Cooperation, Managing Digital Collections, and Information and Communication in a Digital Age.

Design of Object-based Information System Prototype

  • Yoo, Suhyeon;Shin, Sumi;Kim, Hyesun
    • International Journal of Knowledge Content Development & Technology
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    • 제4권1호
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    • pp.79-91
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    • 2014
  • Researchers who use science and technology information were found to ask an information service in which they can excerpt the contents they needed, rather than using the information at article level. In this study, we micronized the contents of scholarly articles into text, image, and table and then constructed a micro-content DB to design a new information system prototype based on this micro-content. After designing the prototype, we performed usability test for this prototype so as to confirm the usefulness of the system prototype. We expect that the outcome of this study will fulfill the segmented and diversified information need of researchers.

고객서비스 정보시스템 재구축과 신규구축 성공에 영향을 미치는 요인에 관한 비교사례연구 (A Comparative Case Study on Success Factors Affecting the Renewal and Establishment of Customer Service Information Systems for a Customer Center)

  • 홍병선;고준
    • 지식경영연구
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    • 제20권3호
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    • pp.17-38
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    • 2019
  • Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big databased voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

Pre-service Special Education Teachers' Knowledge and Perceptions of Using Computer Technology in Teaching from PST Perspectives

  • Alhwaiti, Mohammed M.
    • International Journal of Computer Science & Network Security
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    • 제22권4호
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    • pp.169-174
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    • 2022
  • The study aims to discover the scope of pre-service special education teachers' knowledge and perceptions of using computer technology in teaching students with disabilities from a pre-service teacher (PST) perspective in light of the gender and sub-major variables. The sample consisted of 84 MEd students/pre-service teachers at the Department of Special Education, Faculty of Education, Umm Al-Qura University. The descriptive analytical approach is used due to its relevance to the study. A survey consisting of the participant's basic information section and 12 statements was sent to a set of pre-service teachers. Findings showed that pre-service special education teachers had an overall high knowledge of using computer technology (M=3.93). Findings also indicated that there were no gender- or major-related statistically significant differences (α = 0.05), in pre-service special education students' knowledge and perceptions of using computer technology.

질의어 단위 사용자 프로파일을 이용한 북마크 기반 개인화 검색 방법 (Bookmark-Based Personalized Search through Query-Level User Profile)

  • 김현지;배동환;고민삼;이문용
    • 한국정보과학회:학술대회논문집
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    • 한국정보과학회 2012년도 한국컴퓨터종합학술대회논문집 Vol.39 No.1(C)
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    • pp.42-44
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    • 2012
  • 본 논문에서는 개인화 검색 시 사용자의 단일 프로파일이 개인의 다양한 정보 요구를 만족시키지 못하는 문제를 개선하고자, 질의어에 따라 프로파일을 조정하는 방법을 제안한다. 특히, 제안하는 방법은 북마크 데이터로부터 질의어에 관해 사용자가 중요하게 생각하는 단어들을 추출하여 프로파일을 조정하는데 활용한다. 유명 북마크 서비스인 CiteULike의 데이터를 활용한 실험에서, 제안하는 방법이 단일 프로파일에 기반한 기존의 방법보다 더 뛰어난 개인화 검색 결과를 제공함을 확인할 수 있었다.