• Journal of Intelligence and Information Systems
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• v.9 no.2
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• pp.171-184
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• 2003

A project planning is one of the most important processes that determines success and failure of the project. A pre-project planning is also essential job for information system implementations at the early stage of project planning, especially for management information system like ERP. However, pre-project planning is very difficult, because lots of factors and their relationships should be considered. Pre-project planning of ERP implementation has been done by project manager's own knowledge and experiences. In this article, we propose a system that help project manager to make a pre-project plan of ERP project with case-based reasoning(CBR) framework. The proposed CBR system saves previous cases of ERP pre-project planning in the case base. Then, the system finds the most similar case with the current pre-project planning problem. Project manager can make a pre-project plan by adjusting the most similar case. From the interview with project managers, we collect some field cases of ERP implementation. We organized these cases by using XML(Extensible Markup Language), which is good for representing hierarchical information. XML gives us some flexibilities to correct and maintain cases. We make a prototype system, PPSS(Project Planning Support System) that help project manager to make a pre-project plan of ERP implementations. The object of the system is to support project manager to make a pre-project plan of ERP. We hope the result of the study can be applied to other information systems. Our research would be extended to cover other stages of project planning.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2001.06a
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• pp.215-222
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• 2001

The task for chromosome analysis and diagnosis by experienced cytogenetists are being concerned as repetitive, time consuming job and expensive. FOr that reason, chromosome analysis system based on knowledge base for CAI had been established to be able to analyze chromosomes and obtain necessary advises from the knowledge base instead of human experts. That s to say, knowledge base by IF THEN production rule was implemented to a knowledge domain with normal and abnormal chromosomes, and then the inference results by knowledge base could enter the inference data into the database. Experimental data were composed of normal chromosome of 2,736 patients'cases and abnormal chromosomes of 259 patients'cases that have been obtained from GTG-banding metaphase peripheral blood and amniotic fluid samples. The complete system provides variously morphological information by analysis of normal or abnormal chromosomes and it also has the advantage of being able to consult with user on chromosome analysis and diagnosis.

• Journal of Information Technology Services
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• v.13 no.2
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• pp.219-250
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• 2014

Corporations look for their competitiveness in many different areas, and one of them is customer call center, which provides professional, special service to the customers. The importance and the value of realization of customer satisfaction at each call center have become significant as it plays a leading role and is responsible for customer recreation and follow-up services. This study held in-depth interviews with 3 groups of professional call representatives (categorized by experience) from popular property and life insurance companies in Korea who operate in and outbound calls. Three variables, emotional quotient, organizational citizenship behavior (OCB), and IT utilization skill, were selected and it was observed how these variables affect the job performance of in and outbound call center representatives. The importance of the relationship between the variables and the key factors in the future direction of improvement of the call center representative organization was analyzed. Emotional quotient refers to the ability to recognize and use the emotion of oneself and others. It was considered it would be effective in enhancing the counseling ability of call center representatives, This study identifies the effect of emotional quotient on job performance and organizational citizenship behavior, which is defined as actions outside of normative roles in the organization. Also, the study aims to prove the effect of emotional quotient on the rapidly developing IT utilization ability in relation to job performance. As a result, it was found that service career (3 months, 3 years, 10 years) had a significant effect on the key factors that affect the organization-emotional quotient, IT utilization skill, and OCB. Especially for OCB, it was considered relatively less important to the new employees, while it greatly affected the job performance, rate of settlement, and sustainment of the working life for those with longer experience. Also, the result of the interview for each variable differed by the service career. Emotional quotient, IT utilization skill, and OCB were close connection for the representatives with longer experience than for those with shorter experience. And the level of intimacy of their relationship with job performance was in proportion to the years of service. Thus, to secure stability for the call center representatives and enhance their job performance continually, the importance of emotional quotient and IT utilization skill shall be reflected in the operation process actively. In particular, in order to lead a organization with outstanding culture, a management system shall apply OCB from the recruitment process.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.1
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• pp.71-94
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• 2022

While small libraries have steadily increased in quantity, parts of qualitative growth such as lack of manpower and poor operation have been pointed out as problems. Accordingly, with the aim of establishing a foundation for linkage and cooperation between public libraries and small libraries, the small library itinerant librarians project has been promoted since 2010, and its scale has been continuously expanding. However, the lack of manpower and poor operation still remain tasks to be solved, and the poor treatment and job environment of itinerant librarians have not improved. In this context, this study aims to examine the problems of small libraries and job problems experienced by itinerant librarians and to find ways to improve the job environment of itinerant librarians based on this. Through the analysis of previous studies, small libraries and net companies were investigated, and in-depth interviews were conducted with participants related to itinerant librarians and small libraries. Through interview data analysis, a total of 17 meaning topics were extracted, including 'lack of work authority', 'lack of work manual', 'lack of communication, community', 'lack of integrated operating system', 'poor treatment and working environment', 'malicious user', and 'lack of belonging'. Based on this, four improvement measures were proposed, including the improvement of the job authority and standard regulations of itinerant librarians, the establishment of a community organization, job security guarantees, and job education reinforcement.

• International Journal of Contents
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• v.8 no.4
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• pp.12-20
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• 2012

For a library to be able provide information services and fulfill its function as a knowledge convergence center capable of responding to various information demands, the development of next-generation information systems based on the latest information and communication technology is needed. The development of mobile information services using portable devices such smart phones and tablet PCs and information systems which incorporate the concepts of cloud computing, SaaS (Software as a Service), annotation and Library2.0 is also required. This paper describes a library information system that utilizes collective intelligence and cloud computing. The information system developed for this study adopts the SaaS-based cloud computing service concept to cope with the shift in the mobile service paradigm in libraries and the explosion of electronic data. The strengths of such a conceptual model include the sharing of resources, support of multi-tenants, and the configuration and support of metadata. The user services are provided in the form of software on-demand. To test the performance of the developed system, the efficiency analysis and TTA certification test were conducted. The results of performance tests, It is encouraging that, at least up to 100MB, the job time is approximately linear and with only a moderate overhead of less than one second. The system also passed the level-3 or higher criteria in the certification test, which includes the SaaS maturity, performance and application program functions.

• Journal of Environmental Health Sciences
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• v.33 no.4
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• pp.235-241
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• 2007

The National Institute of Environmental Research(NIER) launched a research about Framework of Environmental Health Information System for Industrial Complex in 2001, with the goal of finding out measures to establish an integrated management system(IMS) for environmental health information. Based on the research results, NIER started to build integrated information system. The process will continue from 2006 to 2008. As the first step, in 2006, NIER outsourced the job of setting up the specific plan. In 2007, based on the plan created in the previous year, computerization work began. During 2008, the $3^{rd}$ year of the process, the integrated system will be compatible to conventional GIS system and statistics analysis system to deliver funker efficient and useful services. In this vein, the objective of the study is to identify data collection procedure, data utilization, and overall goal of the system. In addition, It will illustrate digitalization process and recommendation about how to utilize the system.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.23 no.8
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• pp.930-935
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• 2019

Our proposed system, MobiAutoBot, is a conceptual model of robotics process automation software at a cognitive automation level that can support mobile devices. MobiAutoBot consists of two parts: MobiAutoBot controller and MobiAutoBot runner. The MobiAutoBot controller directs, monitors, and interacts the Job on the mobile device, and the MobiAutoBot runner installed on the mobile device performs the commanded operation. If we provide automation for mobile devices to small businesses through our proposed MobiAutoBot, we can build low-cost robotic process automation functions that can be linked to existing information systems with mobile devices such as simple smartphones, even without an expensive information-based infrastructure. Our proposal is expected to serve as an opportunity to spread automation of robotics processes even to small and medium-sized companies and individual users who are difficult to equip with all information system infrastructure.

• Journal of the Korean Association of Geographic Information Studies
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• v.9 no.3
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• pp.58-66
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• 2006

Environmental Sensitivity Index Map(ESI Map) is useful information for efficient and prompt contolling of oil spill accident. Environmental sensitivity information relating to oil spill is very various, so efficient access and utilization for environmental sensitivity information at control field is required. In order to improve the efficiency of controlling accident at the field, it is necessary to building digital ESI Map and GIS program. In this study, GIS database was built to utilize environmental sensitivity information at Yeosu and Gyunggi bay. And the ESI Map program which is focused on the control job was developed. IMO/IPIECA's guide to make the ESI Map and Korea Coast Guard's guide to collect information for the control information map were referenced to capture environmental sensitivity data and build GIS database. The symbology of environmental sensitivity layers was defined and functions for supporting control job were implemented in ESI Map program. For the future works, the program in this study could be applied to ESI Map program for the whole coastal area of Korea and it could be the essential element technology in marine pollution control supporting system.

• Proceedings of the IEEK Conference
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• 2000.11a
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• pp.299-302
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• 2000

In this paper, a Inter-Working Function Unit(IWF) has been developed and designed in order to change to advanced subscriber system the Remote Subscriber System(RSS) that is operating with simple services(PSTN Function only). Regarding the cost and the effectiveness, RSS should be connected to Access Subscriber System with PCM cables directly. As this method being used, in the period of Retrofit, the connecting job covering RSS will be handled easily and safely.

• Journal of Korean Institute of Industrial Engineers
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• v.23 no.2
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• pp.343-357
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• 1997

This paper proposes a new AGV dispatching algorithm which is suitable for heterarchical manufacturing control structure. It is developed on the basis of bidding concept utilizing the information of work-in-process in incoming and outgoing buffers of workstation, and travel time of AGV. Since the bidding functions are functions of two parameters, sensitivity test is performed to find their appropriate values. The performance of the algorithm is compared with those of well-known existing rules in terms of system throughput through simulation on a hypothetical job shop type manufacturing system.