A Multiple-Item Scale for Measuring Service Quality - Primarily on the shipping service quality - (서비스품질(品質) 측정(測定)을 위한 다항척도(多項尺度) - 해운(海運)서비스품질(品質)을 중심(中心)으로 -)
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- Journal of Korean Society for Quality Management
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- v.22 no.3
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- pp.16-33
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- 1994