• 대기
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• 제24권3호
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• pp.445-456
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• 2014

A real-time quality control system for meteorological data (air temperature, air pressure, relative humidity, wind speed, wind direction, and precipitation) measured by an integrated meteorological sensor has been developed based on comparison of quality control procedures for meteorological data that were developed by the World Meteorological Organization and the Korea Meteorological Administration (KMA), using time series and statistical analysis of a 12-year meteorological data set observed from 2000 to 2011 at the Incheon site in Korea. The quality control system includes missing value, physical limit, step, internal consistency, persistence, and climate range tests. Flags indicating good, doubtful, erroneous, not checked, or missing values were added to the raw data after the quality control procedure. The climate range test was applied to the monthly data for air temperature and pressure, and its threshold values were modified from ${\pm}2{\sigma}$ and ${\pm}3{\sigma}$ to ${\pm}3{\sigma}$ and ${\pm}6{\sigma}$, respectively, in order to consider extreme phenomena such as heat waves and typhoons. In addition, the threshold values of the step test for air temperature, air pressure, relative humidity, and wind speed were modified to $0.7^{\circ}C$, 0.4 hPa, 5.9%, and $4.6m\;s^{-1}$, respectively, through standard deviation analysis of step difference according to their averaging period. The modified quality control system was applied to the meteorological data observed by the Weather Information Service Engine in March 2014 and exhibited improved performance compared to the KMA procedures.

• 한국조리학회지
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• 제21권5호
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• pp.192-203
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• 2015

내부 마케팅은 서비스의 질과 고객 만족을 높이기 위한 방법으로 사용되어 왔다. 그러나, 내부 마케팅의 정의와 그 적용은 연구자에 따라 다르게 사용되어 왔다. 따라서, 본 연구의 목적은 외식 산업에서 사용 가능한 내부 마케팅 요소를 개발하는 것이다. 본 연구는 웹 설문지를 통하여 405개의 자료를 최종분석에 사용하였다. 기존 연구 논문을 바탕으로 다섯 개의 내부 마케팅 요소(비전, 개발, 보상, 동기 부여, 사내 커뮤니케이션)가 채택되었고, 자료 분석, 결과 다섯 개의 내부 마케팅 요소는 직원의 직업 만족도를 향상시키는 데 큰 영향을 미침을 알 수 있었다.

• 벤처창업연구
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• 제11권4호
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• pp.227-236
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• 2016

최근 금융환경의 변화로 보험회사간의 경쟁이 더욱 치열해 지고 있다. 이에 본 연구는 생명보험사의 서비스 품질을 핵심서비스, 관계서비스, 부가서비스로 구분하고 재구매의도에 미치는 영향과 이때 고객만족은 매개역할을 하는지를 규명하였다. 연구대상은 생명보험 가입고객을 대상으로 온라인설문서를 활용하여 받은 215부를 최종 유효표본으로 선정하였다. 분석은 SPSS 18.0을 활용하였고, 그 결과 첫째, 핵심서비스 중 유지서비스, 관계서비스 중 보험판매원, 그리고 부가서비스가 재구매의도에 정적인 영향을 미치는 것으로 나타났다. 둘째, 고객만족은 재구매의도간의 영향관계에서 유지서비스와 보험판매원은 완전매개효과, 부가서비스는 부분매개효과가 확인되었다. 본 연구결과는 생명보험사 고객의 선택행동을 이해하고 경영환경에서의 다양한 전략을 도출하는데 유용한 기초자료로 근거한다는 점에서 산업적 학문적 의의를 둘 수 있을 것이다.

• 한국조리학회지
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• 제22권5호
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• pp.277-294
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• 2016

본 연구의 호텔 식음료서비스 품질과 고객만족 및 브랜드 애호도 관계를 실증 분석하였다. 본 연구의 대상은 서울시내 특1급 호텔을 이용하는 소비자를 대상으로 설문조사를 실시하였다. 총 300부를 배부하여 265부를 회수하고, 불성실 답변 5부를 제외한 260부를 연구 분석에 사용하였다. 연구 결과는 다음과 같다. 호텔 식음료 서비스 품질은 종사원 서비스, 시설, 편의성, 탁월성의 4개 요인으로 구성되었으며, 가설 1은 호텔 식음료영업장의 서비스품질 요인이 고객만족에 정(+)의 영향을 미치는 것으로 나타났다. 가설 2는 종사원서비스, 시설이 기각됨에 따라 부분 채택되었다. 가설 3은 고객만족이 브랜드 애호도에 정(+)의 영향을 미치는 것으로 나타났다. 따라서 유의한 결과를 토대로 관리 강화를 통한 지속 가능한 경영을 통해 더욱 심화되는 경쟁 환경 속에서 경쟁력을 확보할 것으로 사료된다.

• 한국어병학회지
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• 제37권1호
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• pp.147-153
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• 2024

The World Organization for Animal Health (WOAH) recommends two protocols (ITS and COI) for conventional PCR of G. salaris diagnosis. However, ITS PCR protocol may yield false-positive results, leading to unnecessary countermeasures. It's difficult to distinguish between G. salaris and false-positive by similar amplicon size of PCR, since the amplicon size of ITS PCR in G. salaris and false-positive was 1,300 and 1,187 bp, respectively. The nucleotide sequences of ITS false-positive in rainbow trout is 99.7% identical to previously reported host genome sequences of rainbow trout (Oncorhynchus mykiss) and 95.3 to 89.1% identical to those of other salmonid fish species. To reduce false-positive PCR band, PCR was performed by the different annealing temperature, but PCR bands were still detected. In RFLP analysis by HaeIII, the PCR product of G. salaris was digested into four bands of 512, 399, 234 and 154 bp, while the false-positive was digested into seven bands of 297, 263, 242, 144, 93, 80 and 68 bp. In the RFLP patterns digested by HindIII, G. salaris showed two bands of 659 and 640 bp, while false-positive had one fragment of 1,187 bp without any digestion. Therefore, the RFLP method of ITS PCR with HaeIII and HindIII can be used for differentiation between G. salaris and false-positive. These results might provide important information on the improvement of PCR diagnostic method of G. salaris.

• 한국융합학회논문지
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• 제7권4호
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• pp.59-66
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• 2016

본 연구의 목적은 병원의 입원환자 진료서비스와 환자 재원일수와의 관계를 알아보기 위함이다. 병원 진료의 집중화 정도를 측정하기 위하여 진단명 기준 환자군(Diagnosis Related Group, 이하 DRG)을 이용하여 내부 허핀달 지수(IHI: Internal Herfindahl-Hirshman Index)를 산출하였다. 그 다음 병원 운영의 효율성에 미치는 영향을 분석하기 위하여 병원별 평균 재원일수를 종속 변수로 하여 분석하였다. 입원 진료 서비스의 집중화 정도와 재원 일수는 음의 상관관계로 집중화 정도가 높을수록 재원일수가 유의미하게 짧아지고 있다. 이는 다시 해석하면 입원 진료의 집중화 전략은 병원 운영 측면에서는 병상 회전율을 높여주고 환자 결과 측면에서는 건강성과에 긍정적인 영향을 주는 전략이라고 할 수 있다.

• 복식문화연구
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• 제17권1호
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• pp.177-188
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• 2009

SCM as the important marketing strategy enhance the firm's efficiency and compatibility in global market environment such as global outsourcing. Firms adopted SCM realized the need to evaluate precisely the performance of SCM. In spite of importance of SCM, there was not much intention and research to measure SCM performance in textile fashion industry. Therefore, the purpose of this case study was to measure performance of supply chain management in textile fashion business using BSC(Balanced Score Card) to measure not only financial perspective but also non-financial perspectives such as customer perspective, internal business perspectives, financial perspective, and innovation & learning perspective. The questionnaire developed by the reviews of the literature was adopted for this study. The results of this study showed that SCM performance was enhanced from the point of customer perspective(cost, quality, time, service), financial perspective(cash cycle time, inventory turn over, inventory obsolescence, return on asset, return on investment, capacity utilization), and innovation & learning perspective(cost for human resource management, service for human resources). But there was same performance level regarding internal business perspective(lead time, cost for manufacturing process, product quality control, productive flexibility for time, quantity, and variety). Therefore, we should keep close relationship and two way communication among supply chain members to promote better SCM performance.

• Tuberculosis and Respiratory Diseases
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• 제81권3호
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• pp.175-186
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• 2018

Pneumonia is an important cause of morbidity and mortality. Since 2014, the Health Insurance Review and Assessment Service (HIRA) has assessed the overall quality of care among hospitalized adult patients with community-acquired pneumonia (CAP) provided by all medical institutions in Korea. A committee of the Korea Academy of Tuberculosis and Respiratory Diseases developed the hospital inpatient quality measures set for CAP consisting of eight core measures and five monitoring measures. The composite measure score was calculated. The medical records of hospitalized adult patients ages 18 years or more with CAP from October to December 2014 were evaluated. The data of 523 hospitals (42 tertiary hospitals [8.0%], 256 general hospitals [49%], and 225 hospitals [43.0%]) and 15,432 cases (tertiary hospitals, 1,673 cases [10.8%]; general hospitals, 8,803 cases [57.1%]; hospitals, 4,956 cases [32.1%]) were analyzed. We found large variations among institutions in terms of performance of care measures for CAP. For the composite measure score, the mean value was 66.7 (tertiary hospitals, 98.5; general hospitals, 79.2; hospitals, 43.8). Despite significant differences in measure scores between tertiary, general hospitals and hospitals, no significant differences were found in mortality between hospitals. Further studies are needed to determine the care measures appropriate for CAP.

• 산업경영시스템학회지
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• 제34권2호
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• pp.92-102
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• 2011

Visibility of the flow of goods is an important service element when considering how to improve the quality of a logistics service. Registered mail service of Korea Post, one of logistics service providers, currently supply information on the handling of postal items, such as receipts and delivery and arrival times to customers. However, internally problems related to excessive spending on operating expenses and less reliable tracking and tracing information exist due to errors in the information acquisition and link handling processes, leading to unnecessarily duplicated tasks. Therefore, the purpose of this paper is to propose process optimization method for improving the quality of tracking and tracing information for registered mail items. We analyzed the process and information control system of the current registered mail service and identified the basic causes of the existence of less reliable tracking and tracing information. And we present optimized mail handling and information management process for removing internal problems. Test results using tracking and tracing information examples show a significant performance of the proposed method.

• 산업경영시스템학회지
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• 제17권30호
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• pp.117-123
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• 1994

To improve quality of an product We have adopted new approaches such as SPC(Statistical Process Control), CIM(compure Integreated Munufactture), QDF(Quality Development Function), etc. In spite of using these approaches, an organization should fail to achive its true goal if that organization didn't developed its cooperative quality culture which is the total of collective and shared learning of quality-related values as the organization have developed its capacity to survive in its external environment and to manage its own internal affairs. In this paper, I analyzed the current quality culture of Korea Telecom and tried to suggest how Korea Telecom develop its service quality based on the quality culture.