1 |
Abzari M, Ghorbani H, Madani FA (2011). The effect of internal marketing on organizational commitment from market-orientation viewpoint in hotel industry in Iran. International Journal of Marketing Studies 3(1):147-155.
|
2 |
Ahmed PK, Rafiq M, Saad NM (2003). Internal marketing and the mediating role of organizational competencies. European Journal of Marketing, 37(9):1221-1241.
DOI
|
3 |
Anderson JC, Gerbing DW (1988). Structural modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103(3): 411-423.
DOI
|
4 |
Angle HL, Perry JL (1981). An empirical assessment of organizational commitment and organizational effectiveness. Administrative Science Quarterly 26(1):1-14.
DOI
|
5 |
Ballantyne D (2003). A relationship-medicated theory of internal marketing. European Journal of Marketing 37(9):1242-1260.
DOI
|
6 |
Bansal HS, Mendelson MB, Sharma B (2001). The impact of internal marketing activities on external marketing outcomes. Journal of Quality Management 6:61-76.
DOI
|
7 |
Barnes BR, Fox MT, Morris DS (2004). Exploring the linkage between internal marketing, relationship marketing and service quality: A case study of a consulting organization. Total Quality Management and Business Excellence 15(5/6): 593-601.
DOI
|
8 |
Bedeian AG, Armenakis AA (1981). A path-analytic study of the consequences of role conflict and ambiguity. Academy of Management Journal 24 (2):417-424.
DOI
|
9 |
Berry LL (1981). The employee as customer. Journal of Retail Banking 3(1):25-28.
|
10 |
Berry LL, Parasuraman A (1991). Marketing Services: Competing through Quality. New York, NY: The Free Press.
|
11 |
Bureau of Labor Statistics (2009). Career guide to industry, 2010-11 edition. Retrieved from http:// www.bls.gov/oco/cg/cgs023.htm
|
12 |
Caruana A, Calleya P (1998). The effect of internal marketing on organizational commitment among retail bank managers. International Journal of Bank Marketing 16(3):108-116.
DOI
|
13 |
Chang C, Chang H (2007). Effects of internal marketing on nurse job satisfaction and organizational commitment: Example of medical centers in Southern Taiwan. Journal of Nursing Research 15(4): 265-273.
DOI
|
14 |
Chen W, Cheng H (2012). Factors affecting the knowledge sharing attitude of hotel service personnel. International Journal of Hospitality Management 31(2):468-476.
DOI
|
15 |
Conduit J, Mavondo FT (2001). How critical is internal customer orientation to market orientation? Journal of Business Research 51(1):11-24.
DOI
|
16 |
Deci EL, Ryan RM (1985). Intrinsic Motivation and Self-Determination in Human Behavior. New York: Plenum.
|
17 |
Farzad A, Nahavandi N, Caruana A (2008). The effect of internal marketing on organizational commitment in Iranian banks. American Journal of Applied Sciences 5(11):1480-1486.
DOI
|
18 |
Foreman SK, Money AH (1995). Internal marketing: Concepts, measurement and application. Journal of Marketing Management 11(8):755-768.
DOI
|
19 |
George WR, Gronroos C (1989). Developing customer- conscious employees at every level: Internal marketing. In C.A. Congram, Frieman M.L (Eds.), Handbook of Services Marketing (29-37). New York: AMACOM.
|
20 |
Fornell C, Larcker DF (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 24(4):337-346.
DOI
|
21 |
Greene WE, Walls GD, Schrest LJ (1994). Internal marketing: The key to external marketing success. Journal of Service Marketing 8(4):5-13.
DOI
|
22 |
Griffin RW, Bateman TS (1986). Job Satisfaction and Organizational Commitment. New York, NY: Wiley.
|
23 |
Gronroos C (1981). Internal marketing - Theory and practice. American Marketing Association Services Marketing Conference Proceedings 41-47.
|
24 |
Gronroos C (2000). Service Management and Marketing: A Customer Relationship Management Approach (2nd ed.). New York: Wiley and Sons.
|
25 |
Hackman JR, Oldham GR (1975). Development of the job diagnostic survey. Journal of Applied Psychology 60(2):159-170.
DOI
|
26 |
Hang-Yue N, Foley S, Loi R (2005). Work role stressors and turnover intentions: A study of professional clergy in Hong Kong. International Journal of Human Resource Management 16(11): 2133-2146.
DOI
|
27 |
Hartline M, Ferrell OC (1996). The management of customer-contact service employees: An empirical investigation. Journal of Marketing 60:52-70.
DOI
|
28 |
Heskett JL, Jones TO, Loveman GW, Sasser WE, Schlesinger LA (1994). Putting the service-profit chain to work. Harvard Business Review 72(2): 164-174.
|
29 |
Lee Y, Nam J, Park D, Lee K (2006). What factors influence customer-oriented prosocial behavior of customer-contact employees? Journal of Services Marketing 20(4):251-264.
DOI
|
30 |
Lam T, Zhang HQ (2003). Job satisfaction and organizational commitment in the Hong Kong fast food industry. International Journal of Contemporary Hospitality Management 15(4):214-220.
DOI
|
31 |
Lings NI, Greenley GE (2005). Measuring internal market orientation. Journal of Service Research 7(3): 290-305.
DOI
|
32 |
National Restaurant Association (2011). True cost of PPACA: Effects on the budget and jobs. Retrieved from http://www.restaurant.org/pdfs/advocacy/20110330_hcr_testimony.pdf
|
33 |
Nunnally, J. C (1978). Psychometric Theory. New York: McGraw-Hill.
|
34 |
Rafiq M, Ahmed PK (2000). Advances in the internal marketing concept: definition, synthesis and extension. Journal of Services Marketing 14(6):449-462.
DOI
|
35 |
Shimizu T, Feng QL, Nagata S (2005). Relationship between turnover and burnout among Japanese hospital nurses. Journal of Occupational Health 47(4):334-336.
DOI
|
36 |
Tansuhaj P, Randall D, McCullough J (1991). Applying the internal marketing concept within large organizations: As applied to a credit union. Journal of Professional Services Marketing 6(2):193-202.
DOI
|
37 |
Ting S (2011). The effect of internal marketing on organizational commitment: Job involvement and job satisfaction as mediators. Educational Administration Quarterly 47(2):353-382.
DOI
|
38 |
Woodruffe H (1995). Services Marketing. London: Pitman.
|