• 제목/요약/키워드: information services

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이용자의 특성과 요구에 기반 한 정보서비스에 관한 탐험적인 연구 (An Exploratory Study of Information Services Based on User's Characteristics and Needs)

  • 이란주
    • 한국비블리아학회지
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    • 제27권1호
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    • pp.291-312
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    • 2016
  • 본 연구의 목적은 대학도서관에서 이용자의 연구를 지원하는 정보서비스를 활성화하기 위하여 이용자 특성과 요구에 기반 한 정보서비스 개발에 도움이 될 수 있는 기초자료를 제시하는데 있다. 본 연구는 탐험적인 연구로써 실제 이용자를 대상으로 정보서비스 전 과정을 조사 분석하였다. 이용자와 정보제공자 사이의 면담과정과 정보서비스에 대한 정보제공자의 관점에 의하면, 이용자 정보 및 주제 분석, 효과적인 면담방법, 커뮤니케이션 기술, 정보제공자의 정보서비스에 대한 인식 및 핵심능력이 효과적인 정보서비스의 중요한 요소임을 나타내었다.

FTA와 전문직서비스산업 수출증대방안 - 교육.의료서비스를 중심으로 - (Some Devices for increasing the Exportation of Professional Services)

  • 서정두
    • 통상정보연구
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    • 제8권3호
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    • pp.23-42
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    • 2006
  • Services, despite the difficulty of its exact definition, can be defined as deeds, efforts, or performances by economical bodies, attributing to four unique characteristics - intangibility, inseparability, heterogeneity, and perishability. This study aims to research the global competition and problems of the local professional services, especially educational services and health services, and to suggest some devices for increasing the exportation of both educational services and health services. Educational services and health services were reserved in the multilateral negotiation to open the WTO parties' markets because of its national public benefits. But it is indispensable to open our local market by the bilateral FTA negotiation. Legal restrictions, therefore, related to both education and health should be erased according to the basic rule of the market competition, and it is advisable to control the national public benefit of these services by enacting the different legal systems. For recovering from minus balance of payment in the educational services or health services, furthermore, it is necessary to drive rather some offensive exporting policies than the defensive policy against supply from the foreign countries. In conclusion, the korean Foreign Trade Act and other relative acts should be revised, and both educational services and health services should be contained within the definition of "the international trade" for the governmental benefits of supporting the services exportation.

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Analyzing Customer Experience in Hotel Services Using Topic Modeling

  • Nguyen, Van-Ho;Ho, Thanh
    • Journal of Information Processing Systems
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    • 제17권3호
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    • pp.586-598
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    • 2021
  • Nowadays, users' reviews and feedback on e-commerce sites stored in text create a huge source of information for analyzing customers' experience with goods and services provided by a business. In other words, collecting and analyzing this information is necessary to better understand customer needs. In this study, we first collected a corpus with 99,322 customers' comments and opinions in English. From this corpus we chose the best number of topics (K) using Perplexity and Coherence Score measurements as the input parameters for the model. Finally, we conducted an experiment using the latent Dirichlet allocation (LDA) topic model with K coefficients to explore the topic. The model results found hidden topics and keyword sets with high probability that are interesting to users. The application of empirical results from the model will support decision-making to help businesses improve products and services as well as business management and development in the field of hotel services.

대학급식 영양정보 표시에 대한 태도 및 이용동기가 이용의도에 미치는 영향 (Effect of Motivations and Attitudes toward Nutrition Information on College Students' Use Intentions of Menu Labeling at University Dining Services)

  • 함선옥;김영신;정윤희;박신혜;조미영
    • 대한영양사협회학술지
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    • 제23권1호
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    • pp.94-105
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    • 2017
  • A menu labeling initiative is a lawful regulation with an aim to promote public health by providing customers the right to make informed menu choices. As college years are a critical period in which students form dietary habits, which are sustained throughout their lives, provision of nutritional information at the university dining services is important to students' health and life. Due to the lack of research on menu labeling at university dining services, the purpose of this study was to examine college students' attitudes and motivations toward menu labeling at university dining services, as well as their use intentions toward nutrition information at university dining services. Data were collected from a self-administered survey distributed to 484 college students who had experienced university dining services. Motivations of university students toward menu labeling were categorized into 'knowledge pursuit' and 'health pursuit'. Students' attitudes toward menu labeling had a positive effect on their intention to use menu labeling at university dining services. The findings of the study indicated that female students, or those who frequently used nutrition information, tended to have higher attitudes, motivations, and use intentions toward nutrition information. The study results suggest that facilitation of healthy eating environments at university dining services by offering nutrition information, and nutrition and health education is necessary.

유니버설디자인 적용을 위한 도서관 서비스 구성요소에 관한 연구 (A Study on the Components of Library Services for Applying Universal Design)

  • 김보일
    • 한국비블리아학회지
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    • 제21권3호
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    • pp.5-16
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    • 2010
  • 도서관은 지식정보 취약계층을 포함한 모든 이용자에게 그 어떠한 장애 요소나 차별 없이 원하는 정보에 접근하고 이용할 수 있도록 서비스를 제공해야 한다. 이에 본 연구에서는 도서관에서 '유니버설디자인'을 적용하여 모든 이용자에게 서비스를 제공할 수 있도록 '보편적 편의성: 모두가 이용 가능한 도서관, 서비스 안전성: 도서관 이용의 안전성, 이용자 주체성: 이용자 주체적 도서관 서비스, 이용자 요구성: 이용자 요구 반영한 도서관 서비스, 서비스 경제성: 도서관 서비스의 경제성'의 다섯 가지 도서관 서비스 구성요소를 도출하여 제시하였다. 본 연구에서 제시한 다섯 가지 구성요소는 도서관이 모든 이용자를 위하여 유니버설디자인을 적용한 도서관 서비스를 제공할 수 있도록 하는 기반으로서의 역할을 할 것이다.

Genie: 온톨로지 기반 시맨틱 웹 서비스 합성 시스템 (Genie: A Semantic Web Services Composition System base on Ontology)

  • 오지훈;시대근;정영식;한성국
    • 한국정보과학회논문지:컴퓨팅의 실제 및 레터
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    • 제10권5호
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    • pp.394-405
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    • 2004
  • 웹 서비스 자동화를 위해서는 웹 서비스 자동발견(Automatic Web Services Discovery) 기능, 자동 실행(Automatic Web Services Execution), 자동 구성과 상호운용(Automatic Web Services Composition and Interoperation)이 가능해야 한다. 본 연구에서는 웹 서비스 합성(Web Services Composition)에 중점을 둔다. 웹 서비스의 입력 및 출력 정보를 비롯하여 프리컨디션(precondition), 포스트컨디션(postcondition), 웹 서비스 제공자 정보, 웹 서비스 위치 정보 등과 같은 웹 서비스 기본 사항들과 웹 서비스 합성을 의미 기반으로 수행하기 위한 웹 서비스의 수행(action)타입, 서비스 객체(object)와 같은 의미적 요소들을 온톨로지(ontology)를 이용하여 기술한다. 그러므로 기존의 WSDL(Web Service Description Language)이 한계점을 드러냈던 서비스에 대한 의미 정보 기술이 가능하다 또한, 웹 서비스간의 의미적 상호운용을 지원함으로써 자연스럽게 내부 또는 외부의 이질적인 어플리케이션간의 통합 서비스를 제공하고 새로운 비즈니스 시스템과의 통합도 자동적으로 이루어지게 하는 웹 서비스 합성 시스템 Genie를 개발한다.

Web Services based Convergence Model in NGN

  • 이강찬;이승윤
    • 한국정보통신학회:학술대회논문집
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    • 한국해양정보통신학회 2008년도 추계종합학술대회 B
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    • pp.647-650
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    • 2008
  • The 'convergence service' in NGN implies the integration of services in NGN with a unified manner to access each service in order to interwork with each service. This paper shows the convergence model for NGN based on Web Services and provides a detailed scenario of each convergence model in form of Web Services.

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사물인터넷(IoT) 환경에서의 개인정보 위험 분석 프레임워크 (Risk Analysis for Protecting Personal Information in IoT Environments)

  • 이애리;김범수;장재영
    • 한국IT서비스학회지
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    • 제15권4호
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    • pp.41-62
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    • 2016
  • In Internet of Things (IoT) era, more diverse types of information are collected and the environment of information usage, distribution, and processing is changing. Recently, there have been a growing number of cases involving breach and infringement of personal information in IoT services, for examples, including data breach incidents of Web cam service or drone and hacking cases of smart connected car or individual monitoring service. With the evolution of IoT, concerns on personal information protection has become a crucial issue and thus the risk analysis and management method of personal information should be systematically prepared. This study shows risk factors in IoT regarding possible breach of personal information and infringement of privacy. We propose "a risk analysis framework of protecting personal information in IoT environments" consisting of asset (personal information-type and sensitivity) subject to risk, threats of infringement (device, network, and server points), and social impact caused from the privacy incident. To verify this proposed framework, we conducted risk analysis of IoT services (smart communication device, connected car, smart healthcare, smart home, and smart infra) using this framework. Based on the analysis results, we identified the level of risk to personal information in IoT services and suggested measures to protect personal information and appropriately use it.

스마트폰을 활용한 농촌어메니티 자원 정보제공을 위한 정보서비스 이용실태 분석 (The Analysis of Using an Information Service for Supplying Information in the Rural Amenity Resources by Utilizing a Smart Phone)

  • 손호기;김상범;조록환;최재웅
    • 한국지역사회생활과학회지
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    • 제22권4호
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    • pp.579-590
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    • 2011
  • This study focused on developing various application services for smart phones in the rural amenity resources information service. By developing application services for smart phones, this study aims to stimulate rural tourism and increase the rural tourism economy. The main findings of this study revealed that 'information for reports/cultural/recreational facilities, etc', 'maps for rural villages(food, attractions, etc)', 'regional weather information', 'traffic reports for rural villages(public transportation, etc)' and 'introduction of rural experiences (festivals, exhibitions, events, etc)' are preferentially needed as the contents services of the rural amenity resources. Moreover, it has been found that the types of services firstly needed to offer information of rural amenity resources include 'searching the information around me(where I am)', 'wayfinding such as navigation', 'information sharing function with messenger and SNS, etc', 'taking and editing photography', 'searching information of rural villages about festivals, events, etc'. These are the items that can be utilized in developing application services needed by information services of rural amenity resources. It is expected that the future real-time smart phone services for rural amenity resources will be able to reinforce the competitiveness of rural tourism by giving urban dwellers the chance to utilize the customized information whenever they want.

공공도서관 서비스 개발을 위한 사례 연구- 미국의 P공공도서관을 중심으로 - (A Case Study for Public Library Service Development: Focused on P Public Library in USA)

  • 도태현
    • 한국도서관정보학회지
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    • 제37권3호
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    • pp.131-150
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    • 2006
  • 본 연구에서는 미국의 P 공공도서관과 그 이웃한 몇몇 도서관들의 서비스 사례를 개관하고 이를 참고로 우리나라 공공도서관에 도입할 필요가 있다고 판단되는 서비스들을 제안하였다. 우리나라 공공도서관이 본질적 역할을 감당하고 지역 주민의 지원을 확보할 수 있기 위해 1) 정보사회의 환경에 상응하는 정보제공 서비스. 2) 학교 교육과 평생교육을 지원할 수 있는 서비스. 3) 주민들의 문화와 예술적 욕구를 충족시켜줄 수 있는 서비스의 개발을 제시하였다.

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