• 디지털산업정보학회논문지
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• 제7권2호
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• pp.173-183
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• 2011

The business is faced with the situation must improve a power in an increasingly competitive environment due to the recent rapid advance in information technology and the opening and expansion of global market, fast technological change, and various customer demand. The rapid change in information technology is having an effect on not only all the processes to develop products, but information contents that is provided for the purpose of customer value, and the appearance of products. In other words, the information technology is being recognized as a very important factor among other factors for companies to enhance their competitiveness. In addition, it is more efficient to focus on key factor to maintain the competitive advantage on the using of information technology by outsourcing information systems, rather than by operating the systems under their own. Since the global financial crisis, the long-term recession has been increasing companies who is ready to adopt outsourcing or adopted already. This study is to understand the environment and unique characteristics of outsourcing services and related industries focusing on information system operation and management in information outsourcing services, and is to set the concept needed through my theory that is connected to the service quality and customer satisfaction. A lot of business wiew the improvement of service quality and ensuring customer satisfaction as the major factors of business growth, and lots of ongoing studies have focused on service management in the Information outsourcing service industry. Yet few studies have ever concentrated on the quality of information system operation management service. This study, moreover, is to define the quality of service related with customer satisfaction from customer's viewpoint, measuring effects on customer satisfaction. The quality of outsourcing service on information system in this study is a great help to companies who are offering information outsourcing service, and company's managers and staffs who outsourcedto specialized company.

• 인터넷정보학회논문지
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• 제25권4호
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• pp.87-96
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• 2024

Information power has been a major criterion for wealth disparity in human history, and since the advent of the Fourth Industrial Revolution, referred to as the data economy era, personal information has also gained economic value. Additionally, companies collect and analyze customer information to use as a marketing tool, providing personalized services, making the collection of quality customer information crucial to a company's success. However, as the amount of data held by companies increases, crimes of stealing personal information for financial gain have surged, making corporate customer information a target for criminals. The leakage of personal information and its circumstances lead to a decline in corporate trust from the customer's perspective, threatening corporate sustainability with falling stock prices and decreased sales. Therefore, companies find themselves in a paradoxical situation where the utilization of personal information is increasing while the risk of personal information leakage is also growing. This study used the news big data analysis system, BIG KINDS, to analyze major keywords before and after media coverage on personal information leaks, examining domestic media coverage trends. Through this, we identified the impact of personal information leakage on corporate sustainability and analyzed the connection between personal information protection and sustainable corporate management. The results derived from this study are expected to serve as foundational data for companies seeking ways to enhance sustainable management while increasing the utilization of personal information.

• 대한원격탐사학회:학술대회논문집
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• 대한원격탐사학회 2003년도 Proceedings of ACRS 2003 ISRS
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• pp.897-899
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• 2003

Recently, owing to the rapid progress of Telecommunication technology, the increase of wireless internet’s subscriber and diffusion of wireless device, LBS (Location Based Services) which take advantage of user's location information and receive information in concerning with user’s location to be essential services. Location Based Services are related the moving objects which change their locations through time. Therefore, to provide location-based services efficiently, it is required that an efficient system which could acquire, store, and query the large number of locations. In this paper, we design management system to insert and search a huge number of Moving Object based on Legacy Relational Database.

• 한국IT서비스학회지
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• 제8권1호
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• pp.125-142
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• 2009

The Ministry of Information and Communication announced "The Guideline for Management of Software Project" in October 2006. The public employees(acquirer) have to manage software projects with this guideline. The guideline was based on the International standard(ISO/IEC 12207) and IEEE standard(IEEE/EIA 12207), and was developed by considering the domestic software industry environment. The guideline can help to establish a software acquisition process for appropriate management of software projects, and the process can increase the management productivity of software projects. This study provides the explanation about the guideline with terms of 5W1H(who(user), what(summary), when(time to apply), where(domain of application), why(objective), how(method of use)) for understanding of the guideline.

• 보건행정학회지
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• 제18권2호
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• pp.67-85
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• 2008

This study evaluated the specialization status of Korean hospitals by applying index measures that were developed to determine how hospitals are specialized. In addition, multivariate regression analysis was applied to assess how the measures responded to the internal and external factors of hospitals. National Health Insurance claims for 2004 were used to calculate the information theory index, internal Herfindahl index, number of distinct diagnosis-related groups (DRGs) treated, and percent of the five most common DRGs. Data from the Ministry of Health and Welfare and Korean Hospital Association were used to determine the size, ownership, teaching status, organization type, and location of the hospitals. The four indexes analyzed showed that there were significant differences in the specialization status of providers, depending on the provider size, organization type, and location. Hospitals that were smaller and located in metropolitan areas tended to provide specialized services; this is considered to constitute a competitive strategy for hospitals. It is expected that specialized hospitals will increase given the current market structure. Therefore, policy makers will need an index for measuring how hospital services are specialized. Information from such an index could provide a picture of how hospital services are mixed and change over time.

• 경영정보학연구
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• 제8권1호
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• pp.159-179
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• 2006

정보통신 기술의 발달과 IT 아웃소싱의 확대로 인터넷접속 서비스, 응용프로그램 서비스, 컨텐츠 서비스, 저장 서비스 등 다양한 종류의 가입형 정보통신 서비스가 제공되고 있다. 시장의 성숙과 산업 간 융합에 따른 경쟁의 심화로 인하여, 이들 서비스 제공기업들에게 있어서 기존 고객을 유지하고 경쟁사 고객의 전환을 유도하기 위한 고객 관리가 중요한 과제가 되고 있다. 본 연구에서는 가입형 정보통신 서비스 제공 기업들의 효과적인 고객 관리를 위하여, 서비스 구매 후의 고객 선택(기존 서비스의 계속적 이용 또는 다른 서비스로의 전환)에 영향을 미치는 요인들을 영향의 주체와 영향의 성격에 따라 Holding 요인, Defect 요인, Inducement 요인, Hurdle 요인으로 유형화하고 이를 바탕으로 가입형 정보통신 서비스의 구매 후 고객선택모형을 제시하였다. 또한, 제시된 모형의 활용 방안을 초고속 인터넷 서비스를 중심으로 제시하였다. 이러한 고객선택모형의 활용은 기술의 급속한 발전과 다양한 대체 서비스의 출현으로 빠른 수명 주기를 보이는 가입형 정보통신 서비스 시장에서 효과적인 고객 관리를 통한 경쟁 우위의 확보에 기여할 수 있을 것이다.

• 한국프랜차이즈경영연구
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• 제10권4호
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• pp.7-18
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• 2019

Purpose: This study identifies the relative importance of the sub - factors of initial services and continuous services using AHP (Analytic Hierarchy Process) method, and calculates the competitive index for the detailed factors. The purpose of this paper is to propose the establishment of long - term and short - term management strategy for expansion of business of food service franchise, franchisors, long - term and win - win relationship with franchisees, and rationalization of operating system. Research design, data, and methodology: The population for the survey is 92 franchisees in 46 foreign brands and 46 domestic brands in the Seoul metropolitan area (Seoul / Gyeonggi / Incheon). The survey was conducted from July 1 to August 31, 2018 through the survey agency with a telephone interview and a surveyor's direct visit. A total of 100 questionnaires were collected, but a total of 92 parts were used for analysis except 8 parts that were considered to contain false information. Using the AHP method, relative importance and competitiveness index were calculated for the details of initial services and continuous services. Results: The results shows continuous services were significantly higher for both foreign brand franchises, domestic brand franchises, and overall than initial services, This suggests that the continuous services of the affiliated franchisors has a higher relative importance than the initial services. Among the continuous services, brand reinforcement and promotion were significantly higher for both foreign brand merchants and domestic brand franchises. This can be regarded as the most important factor in brand reinforcement and promotion when selecting a food service franchisors. Conclusions: In the Standard Terms and Conditions governed by the Fair Trade Commission, the franchisors should increase the fairness by creating manuals for supporting services, especially after opening, and regularly checking whether the supporting services have been carried out like manuals since the establishment of franchisees. In addition, the Brand Strengthening and Public Relations Committee (tentative name) jointly participated by the franchisors and franchisees for the purpose of strengthening and promoting the brand, suggesting a system for transparent and efficient execution of the brand reinforcement and promotion budget and monitoring afterwards.

• 한국문헌정보학회지
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• 제47권4호
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• pp.25-48
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• 2013

본 연구는 국회기록정보 온라인 서비스의 발전 방안을 제시하는 데 목적을 둔다. 이를 위해 기록정보서비스 관련 선행연구를 분석하고, 국회기록정보서비스의 현황을 파악한다. 이를 통해, '포괄적 기록정보서비스의 부재', '대국민 서비스 창구의 부재', '콘텐츠의 부재' 등 국회기록정보서비스의 문제점을 파악한다. 사례 연구로서 미국과 영국 입법기록관리기관의 온라인 서비스를 분석하고, 그 유형을 검색지원 서비스, 부가 콘텐츠 서비스, 확장 서비스로 구분하여 각각의 구체적 사례를 살펴본다. 해외사례 분석에서 도출한 시사점을 바탕으로, 결론에 갈음하여, 국회기록 포털의 구성, 포괄적 검색지원 서비스의 제공, 맞춤형 부가 콘텐츠의 개발, 웹 아카이브 서비스 제공, 조직적 확장 서비스의 제공 등 5가지 영역에서의 국회기록정보서비스 발전 방안을 제시한다.

• 한국경영과학회지
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• 제34권2호
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• pp.15-34
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• 2009

Today the u-government services are becoming more personalized and intelligent. For the successful implementation of personalization, individual user's privacy concerns must be respected and taken care of. Based on the empirical survey results, this research summarizes the reluctance to the government's use of private information using six categories. We measure user's psychological distance toward e-government using the four levels, adopting the suggestions by the Proxemics. Since a positive correlation is Identified between people's psychological Intimacy toward e-government and their tolerance to the use of private Information, the amount and/or types of private information should be sequentially used in personalization systems. Initially allowing the least intolerable private information such as occupation information, the personalization system should additionally use the next tolerable Information such as health information or service request/interest information, as user's psychological distance toward government services becomes shorter.

• Asia pacific journal of information systems
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• 제16권2호
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• pp.27-46
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• 2006

As an extension of Technology Acceptance Models (TAM), the relative importance of perceived usefulness (PU) and perceived ease of use (PEU) in adopting two different mobile services are examined using service compatibility and user trust as moderating variables. This research shows that PEU is a relatively more important factor in the adoption of new mobile services when the new mobile services are highly compatible with existing services, while trust is an important influential factor in the adoption of services with a relatively low service compatibility. Trust does not significantly change the relative importance of PEU in the adoption of highly compatible mobile services, while the user's trust changes the importance of PU in the adoption process for the mobile services with relatively low service compatibility.