• Journal of Information Technology Services
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• v.12 no.3
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• pp.55-71
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• 2013

Mobile communication industry is attracting a lot of attention all over the world and is expected to continue developing endlessly with the current rapid development of IT industry. Nowadays, mobile communication companies of vietnam are competing about service quality in order to retain existing customers and improve customer satisfaction and customer loyalty. This study attempts to research about the effect of mobile communication service quality on customer satisfaction and affecting relationship between customers satisfaction and customer loyalty. In this research empirically examine how mobile communication service quality influence customer loyalty in Vietnam. To do this, after considering characteristics of mobile communication service quality, quality measurement instrument was designed including call quality, call charge, cellphone, added service quality, corporate image, employee's attitude, and behavior. The study finds that all factors of call quality, added servces quality, corporate image, employee's attitude and behavior have positive effect on customer satisfaction except call charge and customers satisfaction also effects customers loyalty positively. From these results, Vietnam domestic mobile communication companies and foreign companies can grasp the general information about Vietnam mobile communication industry, and then, establish customers satisfaction strategies more effectively.

• Journal of Agricultural Extension & Community Development
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• v.7 no.2
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• pp.295-306
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• 2000

The objectives of this paper were to review the difference between the analog and digital age, and to suggest new communication strategies for Agricultural Extension Service Centers in the digital age. Literature review and discussion on the information age and its supporting technologies, such as the Internet and other digital tools, has enabled communication to occur during time periods and in locations based upon individual needs. With increasing number of internet subscribers using email and the world wide web, the internet is now considered a new mass media for communication, and may soon consider such electronic connectivity as essential in agricultural extension services. Communication strategies in the future should recognize and adapt to the changing needs farmers and extension educators in the information age. Utilization of internet technology and digital tools in communication may attract and retain farmers and extension educators in the future, thus. some of new strategies for communication in agricultural extension services should include the following; 1) traditional linear model should be change into interactive model in communication. 2) Agricultural extension service should include creative role with diffusion process. 3) Agricultural extension service should establish new receiver paradigm and form new partnership with farmer.

• Journal of information and communication convergence engineering
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• v.19 no.4
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• pp.284-289
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• 2021

This study attempted to identify the service satisfaction with the 119 emergency service and the factors that affect it based on the responses of subjects who used the service. Data collection was conducted from February 11 to March 11, 2021, using convenience sampling. A total of 1842 subjects who used emergency medical services using 119 ambulance in 2020 participated. For the collected data, frequency, percentage, mean, and standard deviation were calculated, and t-test, analysis of variance, and multiple regression analysis were performed using SPSS 23.0. Based on these results, to further enhance the satisfaction of users of the 119 emergency service and the quality of emergency medical services, it is important to improve the quality of paramedics through education and systems. In addition, to increase user satisfaction, efficient and systematic communication education is required. The quality of emergency medical services will increase only when communication skills required for explanations and promoting understanding are improved.

• Journal of the Semiconductor & Display Technology
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• v.18 no.3
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• pp.93-99
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• 2019

It is a wine recommendation application service designed for people who sometimes drink wine but lack information and have no place to recommend. This study is to develop UI display design method of wine recommendation service using chatbot. The research method was a case study on Korean wine market, a case study on artificial intelligence market, SWOT analysis of wine-related chatbots, and a competitor analysis of related industries. In addition, surveys and in-depth interviews examined the level of interest and understanding of chatbots, and what kind of chatbots they had encountered and what requirements and goals they faced. After grasping the needs and requirements of users, we created a service concept sheet according to them and produced an application UI design that users can use most easily. Therefore, this study is meaningful in that it proposes a UI design that can search wine information more sophisticated and convenient than face-to-face communication through artificial intelligence service called chatbot and recommend wines that match the taste.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.11 no.7
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• pp.1260-1266
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• 2007

The information and communication technology under developing from was time of broadcast and communication Convergence. There is iCOD with representative service of broadcast and communication Convergence. This the superhigh speed Internet about under using is the service which provides information service, the video contents and broadcasting and others with TV. But this service when it searches broadcasting information of different Channel, again must analyze the stream of broadcasting there is a problem point. This thesis hereupon iCOD broadcasting services it searched efficiently from the terminal and in order the fact that it selects from iCOD broadcasting streams SI information about under extracting SD&S base iPG XML documents it created and it transmits with the distant mote cast the method which and it planned it embodied.

• International Commerce and Information Review
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• v.16 no.4
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• pp.55-75
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• 2014

Non-parametric method such as technology efficiency, DEA/Window model and Malmquist Productivity Index (MPI) are used to measure efficiency and productivity of ICT (Information and Communication Technology) manufacturing industry and service industry over the period 2007-2011. The results of this paper indicate following: (1) Technology efficiency of the ICT manufacturing industry were found as the range of 0.34 and 0.39 over the sample period. Technology efficiency of the ICT service industry were found as the range of 0.16 and 0.20 over the sample period. (2) The geometric average of the Malmquist TFP indexes on ICT manufacturing industry indicated the productivity improvement an average of 8.3 percent. The geometric average of the Malmquist TFP indexes on ICT service industry indicated the productivity improvement an average of 1.6 percent. (3) TIER analysis result on ICT manufacturing industry showed that optimal bench marking made by storage devices${\rightarrow}$wireless communication equipment${\rightarrow}$broadcasting equipment${\rightarrow}$radio, recording and playback devices${\rightarrow}$computers, printers, video and audio-visual equipment path. TIER analysis result on ICT service industry indicated that optimal bench marking made by computers and packaged software${\rightarrow}$wired communication${\rightarrow}$communication, information, detection equipment${\rightarrow}$consulting and construction for computer systems integration${\rightarrow}$industrial machinery and equipment rental${\rightarrow}$telecommunications reseller${\rightarrow}$system software development and delivery${\rightarrow}$hosting path.

• Journal of Information Technology Services
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• v.7 no.4
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• pp.301-317
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• 2008

Product-related services in manufacturing industry are different from typical services in service industry. Product-related services ensure proper product functioning, provide additional repurchase, and offer attractive margin Product-related services in manufacturing industry are not core activity but taking supporting roles, while services in typical service industry are core parts. The purpose of this study is to investigate the role of communication in linking IT and product-related logistics service in manufacturing industry. The relationships among IT, communication, logistics service and business performance are explored using a path analysis. The empirical research reveals that higher degree of IT usability leads to increased communication, and in turn, communication affects logistics service, and ultimately business performance. In addition, this study shows communication plays an intermediate role in linking IT to logistics service.

• Journal of information and communication convergence engineering
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• v.6 no.3
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• pp.239-244
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• 2008

Cargo tracking issue on train transportation is challenging area because of long distance haulage, theft, terror attack and customer service. This paper aims at evaluating various cargo tracking systems in terms of cost and technology. The contents of this paper consist of the research trend of cargo tracking system in the railroad transportation and reviewing of technical alternatives in cost and service side. GNSS and RFID are reviewed as location tracking technology, Internet and Satellite technology like INMASAT and Low Earth Orbit are also reviewed as communication infrastructure. This paper selects cost and service factors in two alternatives of GNSS-Satellite and RFID-Internet, among GNSS-Internet, GNSS, Satellite, RFID-Internet, RFID-Satellite and evaluate each alternative in terms of cost and service. In a result, in terms of cost, RFID-Internet type is superior to GNSS-Satellite type, but in service GNSS-Satellite type is preferred to RFID-Internet in point of area coverage and service coverage.

• Journal of Korea Multimedia Society
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• v.19 no.2
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• pp.317-324
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• 2016

This paper proposes a message transfer application using smartphone with NFC(Near Field Communication) and GCM(Goolge Cloud Messaging) technology for prevention of personal information leakage. In implementing for the proposed system, we design a NFC-based vehicle status alerts service which make it possible to communicate with smartpone message without phone-number between a car driver and an unspecified person. The application provides message communication mechanism without exposing the real phone number, using the NFC tag written with the driver's smartphone device ID and GCM push messages. Through the evaluation result of the actual implemented application, the proposed system can be efficient technology in protection for leakage of personal information such as personal phone- number in daily life.

• The Journal of Information Technology
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• v.8 no.2
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• pp.93-101
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• 2005

We implemented an execution health officer system in this research. This system is the execution and can manage the health of the user systematically. A home network standard was not set up yet. The comparison observed geungedda suitable in a health officer system standard. We made efforts to realize the medical treatment network not to be activated yet. We implemented also a remote medical examination and treatment service a former chateu service alimentotherapy service. We will offer different service field and many the gear potent service.