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Development of Wine Recommendation App Using Artificial Intelligence-Based Chatbot Service  

Chung, HaeKyung (Konkuk University, Communication Design)
Na, Jungjo (Konkuk University, Communication Design)
Publication Information
Journal of the Semiconductor & Display Technology / v.18, no.3, 2019 , pp. 93-99 More about this Journal
Abstract
It is a wine recommendation application service designed for people who sometimes drink wine but lack information and have no place to recommend. This study is to develop UI display design method of wine recommendation service using chatbot. The research method was a case study on Korean wine market, a case study on artificial intelligence market, SWOT analysis of wine-related chatbots, and a competitor analysis of related industries. In addition, surveys and in-depth interviews examined the level of interest and understanding of chatbots, and what kind of chatbots they had encountered and what requirements and goals they faced. After grasping the needs and requirements of users, we created a service concept sheet according to them and produced an application UI design that users can use most easily. Therefore, this study is meaningful in that it proposes a UI design that can search wine information more sophisticated and convenient than face-to-face communication through artificial intelligence service called chatbot and recommend wines that match the taste.
Keywords
Chatbot; UX Design; AI; Wine APPs;
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