• 제목/요약/키워드: improvement measure

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KS-SQI를 이용한 고객만족도와 기업재무성과간의 관계 연구 (A Study on Relationship between Customer Satisfaction Measure and Financial Performance.)

  • 송상민;조재립
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2009년도 춘계학술대회
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    • pp.501-510
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    • 2009
  • Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.

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항해수로 능력산정 모형 검토 (Navigational Channel Capacity Models)

  • 임진수
    • 대한교통학회지
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    • 제8권1호
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    • pp.5-15
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    • 1990
  • As a result of the lack of methodology for the determination of navigational channel capacity and the consequence lack of effective management of traffic, navigational channels are often grossly underutilized or highly congested. The traditional rule of first-come-first-served admission of vessels to channels is not efficient as it assumes equal time intervals between entrance of consecutive vessels. A new vessel traffic management system is developed in this research and methodologies to measure the improvement in the channel capacity are developed. Methodology to measure the channel performances for three queue disciplines are developed. The effects of changes in major factors on the channel capacity model such as channel length, fleet mix and arrival rate, as well as changes in strategy are analyzed. Under given channel conditions, best strategy are recommended. Also, a method for effective stochastic channel capacity simulation was developed. The results of analysis and as ertions are compared with the results of simulation runs to prove their applicability.

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감성측정평가 시뮬레이터 설계기술 개발 및 활용방안 (Development and Application of Simulator for Measuring and Evaluating Human Sensibility)

  • 박세진;김철중;이정우;김진선
    • 대한인간공학회지
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    • 제17권1호
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    • pp.79-89
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    • 1998
  • This study describes the research contents, strategies, and applications of simulator for measuring and evaluating human sensibility. The simulator is the integrated experiment facility which can change the physical environment artificially to measure and grasp the reaction feature of human sensibility for the products and environments. The design technique consists of two parts; development of technique to present the mock environment related to sensibility elements and development of software to measure and evaluate sensibility physiologically and psychologically. The simulator can be utilized for evaluating the main industrial products and environments. Therefore, the simulator can increase the added-value of the product and environment, and also contribute to the improvement of quality of human life.

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Correlations Among Objective Measurements of Spasticity in Patients With Brain Lesions

  • Kim, Yong-Wook
    • 한국전문물리치료학회지
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    • 제14권4호
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    • pp.7-13
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    • 2007
  • The purpose of this study was to investigate correlations among objective measurements of spasticity in patients with brain lesions. Thirty-two stroke and traumatic brain injury subjects participated in the study. Spasticity was quantified using the knee first flexion angle, relaxation index obtained from a pendulum drop test, and the amplitude of a knee tendon reflex test. Pearson's product correlation coefficient was used to examine relationships among these measurements of spasticity. There was a significant positive correlation between the relaxation index and knee first flexion angle in patients with brain lesions (r=.895, p<.01). There was also significant negative correlation between the amplitude of knee tendon reflex and relaxation index (r=-.612, p<.01), and between amplitude and knee first flexion angle (r=-.537, p<.01). Thus, it is possible to use the knee first flexion angle as an objective measure of spasticity, rather than relaxation index, which is more complicated to obtain. Further studies are needed to explore the effects of functional improvement and long-lasting carryover effects of spasticity using a simple objective measure such as the knee first flexion angle from a pendulum test.

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UV 나노임프린트를 위한 UV 경화성 수지 개발 및 경화 특성 평가 (Development of UV curable polymer and curing characteristics estimation for UV nanoimprint)

  • 이진우;이승재;이응숙;정준호;조동우
    • 한국정밀공학회:학술대회논문집
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    • 한국정밀공학회 2003년도 춘계학술대회 논문집
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    • pp.1220-1223
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    • 2003
  • The UV nanoimprint technology uses the UV light as the energy source. Because the imprint process is carried out in room temperature and low pressure, this technology has its own merits compared to the thermal nanoimprint. However, in UV nanoimprint technology, a resin which has low viscosity is essential for the improvement of accuracy. In this research, a resin (named as IMS01) which has relatively low viscosity was developed. And a measurement system was developed in order to measure the degree of cure of the resin. The measurement system which is composed of FT-IR, UV light source and optical guide can measure the degree of cure in real time. From the experimental results, it was found that the IMS01 is cured more rapidly than existing resin (PAK01).

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레이저 간섭계를 이용한 곡률반경 측정에 관한 연구 (A Study on Curvature Radius Measurement Using Laser Interferometer)

  • 이지용;김민주;이승수;전언찬
    • 한국공작기계학회논문집
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    • 제13권6호
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    • pp.34-40
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    • 2004
  • This paper presents studies on curvature radius measurement using the laser interferometer. It is a general practice to measure to $10^{-10}$m in length with the recent improvement and innovations in measurement technology and the processor used. The measurement methods can generally be categorized as these two: the contactual method and non-contactual method; and in this study, we will find ways to lower the cost for a CMM, or a coordinate measurement machine, and try to find an alternative. Furthermore, we will discuss some of the ways to improve the non-contactual measurement methods-optical interferometer method and the optical triangulation method. We will measure an object using a laser distance measuring device and Set the Point-contact result with the ball-bearing type and line-contact result with the bearing type, to decide on which probe type will be used.

수동형 탐색기를 장착한 호우밍 미사일의 요격성능 향상을 위한 적응 단속 기동 (Adaptive intermittent maneuvers for intercept performance improvement of homing missile with passive seeker)

  • 탁민제;류혁
    • 제어로봇시스템학회:학술대회논문집
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    • 제어로봇시스템학회 1990년도 한국자동제어학술회의논문집(국내학술편); KOEX, Seoul; 26-27 Oct. 1990
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    • pp.469-474
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    • 1990
  • The implementation of modern guidance law derived from optimal control theory requires accurate current states of target, for example, position, velocity and acceleration etc. But there is no sensors that measure the target states directly. So they are estimated from measurable data. For atmospheric missile engagement, direct application of the modern guidance laws may result In deterioration of Intercept performance because of poor observability associated with angles only-measurements by passive seeker and homing geometry. In this paper, a trajectory modulation method called "adaptive Intermittent maneuvers" is added to the modern guidance law, so the observability is enhanced and, consequently, improved the intercept performance. The estimation algorithm called "modified gain pseudo-measurement filter" is used for tracking filter. It is assumed that the passive seeker measure the angles between line of sight and Inertial frame. The Monte-Carlo simulation for realistic air-to-air Intercept scenario are conducted to demonstrate the effectiveness of intermittent maneuvers.ermittent maneuvers.

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KS-SQI를 이용한 고객만족도와 기업재무성과간의 관계에 연구 (A Study on Relationship between Customer Satisfaction Measure and Financial Performance)

  • 송상민;조재립
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2009년도 추계학술대회
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    • pp.109-114
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    • 2009
  • Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Also, we have analyzed customer satisfaction by comparing financial outcome of each industry Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.

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이종연료 층상분사를 적용한 디젤엔진에서 광 계측을 이용한 연소해석 (An Combustion Diagnosis Using Optical Measurement in D. I Diesel Engine with Dual Fuel Stratified Injection System)

  • 안현찬;강병무;염정국;정성식;하종률
    • 한국분무공학회지
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    • 제7권3호
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    • pp.31-37
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    • 2002
  • In previous study, diesel-methanol stratified injection system is manufactured and applied to a D.I. diesel engine in order to realize combustion improvement using methanol, which is oxygenated fuel with large latent heat. We know that NOx and soot is reduced by stratified injection of diesel fuel-methanol. Therefore, in the present study, combustion diagnosis using optical measurement is tried to make clear effect of methanol on simultaneous reduction of NOx and soot. Two-color method is used to measure flame temperature and KL value, which is approximately proportional to the soot consentration along the optical path. Laser induced scattering method was used to measure distribution of soot at two dimensional area. Also, it is compared exhaust characteristics of NOx and soot with results of optical measurement.

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신뢰도지수와 목표성능치에 기반한 확률론적 구조설계 최적화기법에 대한 비교연구 (A Comparative Study on Reliability Index and Target Performance Measure Based Probabilistic Structural Design Optimizations)

  • 양영순;이재옥
    • 한국전산구조공학회:학술대회논문집
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    • 한국전산구조공학회 2000년도 가을 학술발표회논문집
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    • pp.32-39
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    • 2000
  • Probabilistic structural design optimization, which is characterized by the so-called probabilistic. constraints which introduce permissible probability of violation, is preferred to deterministic design optimization since unpredictable inherent uncertainties and randomness in structural and environmental properties are to be taken quantitatively into account by probabilistic design optimization. In this paper, the well-known reliability index based MPFP(Most Probable Failure Point) search approach and the newly introduced target performance measure based MPTP(Minimum Performance Target Point) search approach are summarized and compared. The present comparison focuses on the number of iterations required for the estimation of probabilistic constraints and a technique for improvement which removes exhaustive iterations is presented as well. A 10 bar truss problem is examined for this.

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