• Korean journal of food and cookery science
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• v.24 no.1
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• pp.16-22
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• 2008

This study focused on the attribution factors affecting billed Silvertown residents' satisfaction and trust in relation to foodservice. Residents living in 'N' charged Silvertown were randomly selected for the study. Among them, 27 did not complete the survey, and a total of 143 questionnaires were analyzed. Data analyses were carried out using the frequency, factor analysis, cross tabs, and regression procedures of the SPSS 12.0 package. The results were as follows. First, for prospective Silvertown residents, among all the service offered, meals and medical services were of primary importance. Second, for Silertown foodservice, menu variety and taste were the most important aspects. Third, in the factor analysis for effects of foodservice on satisfaction and trust, the factor were restaurant facilities, food taste and quality, and restaurant operations. Fourth, in the relationship between the restaurant operation and residents' satisfaction levels, restaurant equipment, food taste and quality, and the resident's level of trust were significant. Finally, foodservice satisfaction and trust significantly affected residents' satisfaction with living in Silvertown.

• Journal of the Korean housing association
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• v.21 no.4
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• pp.129-137
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• 2010

This study surveys the degree of residents' satisfaction on the current street space to suggest alternatives for the improvement of the street space design in detached house areas. In the results of the survey, we find the following. First, in the result of analysis on age, residential term, having children or not, income level, and type of house ownership, residents are homogeneous in social and economic characteristics. There are similarity in geographical, locational conditions, neighboring facilities, deterioration of residential house, and the time of residential formation among residential areas. Second, satisfactory determinants of residents on street space according to street types, are maintenance, protection of privacy, and parking space. Third, satisfactory determinants of residents on street hierarchy is the inner circulation road while unsatisfactory one is the inner roads. Fourth, age, residential term and type of house ownership are significant factors influencing residents' satisfaction. Factors influencing satisfaction on street space are also affecting total satisfaction and factors associated with street environment are perceived more important ones than factors associated with street activities. Thus we find the degrees of satisfaction for residents on street type and street hierarchy are different despite that general characteristics of residents are similar. We also find residents consider street noise and maintenance as critical factor among physical factors of street space.

• The Korean Journal of Community Living Science
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• v.22 no.2
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• pp.283-298
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• 2011

Gender is frequently being identified as a key moderator in consumer behavior studies. However, there has been insufficient studies in this field in rural tourism areas. The purpose of this study examined the structural relationships among rural tourism motivation, satisfaction, and loyalty including the moderating effect of gender. Data were collected from 442 farmstay visitors by field survey in rural areas. SPSS 15.0 and LISREL 8.80 statistical package were used to analyze the data. Principle component analysis and path analysis were carried out to identify the structural relationships. Results showed that refreshment and family togetherness of tourism motivation had a negative effect on satisfaction. However, rural life of tourism motivation had a positive effect on satisfaction. Tourists' satisfaction had a positive effect on loyalty. The results also indicated that gender moderated the relationship among tourism motivation, satisfaction, and loyalty. The study suggested that it was important for tourism service marketers to develop proactive relationship marketing techniques that could have a lasting impact on customer retention.

• Asian Journal of Business Environment
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• v.5 no.4
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• pp.13-18
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• 2015

Purpose - Based on previous studies, this study extends current research and investigates whether the sub-factors of emotional intelligence increase job satisfaction or employee intrinsic and extrinsic motivation and perceived organizational support. Research design, data, and methodology - This study categorizes service employees' (consultants) emotional intelligence into four sub-factors: regulation of emotion, appraisal of emotion, utilization of emotion, and expression of emotion. The study then investigates the sub-factor effects on job satisfaction. A total of 353 valid questionnaires were collected. Results - The results of the path analysis showed that appraisal, utilization, and expression of emotion had a positive effect on intrinsic motivation, and utilization of emotion had a positive effect on extrinsic motivation. Extrinsic motivation had a positive effect on perceived organizational support and job satisfaction, and perceived organizational support had a positive effect on job satisfaction. Conclusion - As consultants' utilization of emotion is rendered as the ability to use emotion to improve performance, the conclusion is that such factors as monetary performance incentives are important in order to boost job satisfaction of the consultants.

• Asia-Pacific Journal of Business
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• v.13 no.4
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• pp.61-77
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• 2022

Purpose - The purpose of this study was to explore the relationship between C2C logistics service quality(convenience, responsiveness, reliability, information and empathy) customer satisfaction and customer loyalty. Design/methodology/approach - This study collected 252 survey data from consumers who use C2C platform in China. Then using SPSS 24.0 in order to analyze the data. This study used SPSS 24.0 to perform empirical analysis with 252 people who use C2C platform in China. Findings - First, it was confirmed that the quality of logistics service(convenience, responsiveness, reliability, information and empathy) had a positive effect on customer satisfaction. Second, logistics service quality(convenience, responsiveness, reliability, information and empathy) positively affects the customer loyalty. Third, there is also a strong relationship between customer satisfaction and customer loyalty. Research implications or Originality - It is well known that logistics is an important part of e-commerce. Research on the influence of B2B logistics service quality on customer satisfaction and customer loyalty is more currently, but research on C2C is relatively less. Our study contributes the related research area by doing empirical analysis of the relationship between the logistics service quality and customer satisfaction and customer loyalty to provide development suggestions for C2C sellers.

• Journal of the Korean Home Economics Association
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• v.30 no.1
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• pp.163-178
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• 1992

The purpose of this study was to test system model for family resources management developed by Deacon and Firebaugh. The data were collected by means of a questionnaire destributed to a stratified sample of 600 housewives living in Seoul. The questionnaires specially developed by the researchers contained of 118 items. the coefficient alpha reliability estimate for this instrument was conducted using Cronbach' procedures. The data were analyzed using frequency, percentile, mean, step wise multiple regression and path analysis. The results of path analysis showed that the level of the elements of satisfaction with the management was correlated with demands(the household size, the age of the last child, employment status of respondents), resources(marital satisfaction, health of respondents), and throughput(standard setting, reality in planning, the existence of facilitating conditions). A system model for family resource management received considerabel empirical support. This presumed that the components of demands lead to the lower satisfaction with management. The throughput components were also important in explaining satisfaction with management some of research and methodology issues for the advanced study were suggested.

• Korean Journal of Agricultural Science
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• v.38 no.4
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• pp.769-774
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• 2011

This study aimed at finding the factors impacting customer satisfaction (CS) for conversion farm with $2^{nd}$ and $3^{rd}$ industry, because the most important thing in the conversion farm is enhancing customer satisfaction. The data on CS from 173 pumpkin farm's customers by on-line survey were gathered. The analysis using structural equation model with Amos was carried out. Product, service and purchasing were determined as 3 factors impacting to CS. The result showed that purchasing is the biggiest contributor to CS. It means the customers using on-ine market are very sensitive to farm's brand and logistics. It is also found that conversion with processing and farm experience activity is definitely affecting to building customer's trust. In conclusion, making efforts on enhancing CS in conversion farm is the key to success.

• Management & Information Systems Review
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• v.15
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• pp.147-164
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• 2004

The purpose of this paper is on employees as internal customers and the critical role this group plays in the delivery of quality results. The set up of research model for verification was as follows. The research model was drawn as internal service quality level $\Rightarrow$ internal customer satisfaction $\Rightarrow$ enterprise outcome. Then, two hypotheses were established to the research model. Through the factor analysis and multiple regression analysis, the results are as follows. First, internal service quality level turned out to be affected indirectly through internal customers' satisfaction rather than a direct factor to affect the enterprise outcome. Second, internal customers' satisfaction was proved to be the most important factor for the enterprise outcome as ti was the intimate factor precedent to the enterprise outcome. However, there could be a variation of response according to the personal circumstances of respondents since the respondents were from different enterprises and consisted various job positions and age group. Namely it included a limitation of rather unaccurate resulting values because the transverse methods were performed for convenience though it needed a longitudinal research to accomplish the general purpose of this study.

• Journal of Korea Society of Digital Industry and Information Management
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• v.11 no.4
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• pp.113-127
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• 2015

An interface in smart device environment is changing to TUI(touch user interface) environment where a system is being controlled by physical touch, differently from a system controlled through conventional mouse and keyboard. What is more important than anything else in this TUI environment is to implement interface in consideration of learn ability and cognitive constructivism according to user's experience. Therefore, now is the time when it is necessary to carry out various studies on smart content design process going a step farther together with discussing the details of user's experience factor. Hence, this study was intended to look into what effect a user's experiential traits had on the production of contents for the purpose of measures for improving TUI user satisfaction in order to effectively realize contents in smart environment. Results were yielded by using a statistical empirical analysis such as cross-tabulation analysis according to important variable and user, paired t-test, multiple response analysis, and preference frequency analysis of user preference on the basis of a survey. As a result, a system was presented for implementing DFSS(Design For Six Sigma) process. TUI experience factor can be divided into direct habitual experience, direct learning experience, indirect habitual experience, and indirect learning experience. And in the results of study, it was possible to find that the important variables of this study had a positive effect on the improvement of use satisfaction with contents on the whole according to the user convenience of smart contents. This study is expected to have a positive effect on efficient smart device-based contents production by providing objective information according to empirical analysis to smart media-based developer and designer and presenting a model for improving the changed TUI usability.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.2
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• pp.575-584
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• 2018

Modern society features rising incomes, and recreation is considered very important. Unlike the past, the desire for cognition and leisure is expected to accelerate. In addition, modern society realizes life satisfaction through leisure. Therefore, leisure policy is needed to ensure universal access, and facilities for leisure activities are also important factors for leisure activities. Therefore, in this study, we examined the effects of leisure policy on leisure facility satisfaction, and leisure facilities were classified into public facilities and private facilities. In addition, we explored the relationship between leisure perception and leisure use. After establishing the research model, we conducted exploratory factor analysis, confirmatory factor analysis and structural equation model analysis based data obtained from questionnaires. Results found leisure policy has a positive effect on satisfaction with public facilities and private facilities, satisfaction with public facilities has a significant effect on leisure perception and leisure utilization, and satisfaction with private facilities has a significant effect on leisure perception. Finally, we analyzed the mediating effects of the parameters, analyzed the effects of the mediating effects on leisure utilization, and presented results.