• Title/Summary/Keyword: implementation of information systems

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Understanding the Mismatch between ERP and Organizational Information Needs and Its Responses: A Study based on Organizational Memory Theory (조직의 정보 니즈와 ERP 기능과의 불일치 및 그 대응책에 대한 이해: 조직 메모리 이론을 바탕으로)

  • Jeong, Seung-Ryul;Bae, Uk-Ho
    • Asia pacific journal of information systems
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    • v.22 no.2
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    • pp.21-38
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    • 2012
  • Until recently, successful implementation of ERP systems has been a popular topic among ERP researchers, who have attempted to identify its various contributing factors. None of these efforts, however, explicitly recognize the need to identify disparities that can exist between organizational information requirements and ERP systems. Since ERP systems are in fact "packages" -that is, software programs developed by independent software vendors for sale to organizations that use them-they are designed to meet the general needs of numerous organizations, rather than the unique needs of a particular organization, as is the case with custom-developed software. By adopting standard packages, organizations can substantially reduce many of the potential implementation risks commonly associated with custom-developed software. However, it is also true that the nature of the package itself could be a risk factor as the features and functions of the ERP systems may not completely comply with a particular organization's informational requirements. In this study, based on the organizational memory mismatch perspective that was derived from organizational memory theory and cognitive dissonance theory, we define the nature of disparities, which we call "mismatches," and propose that the mismatch between organizational information requirements and ERP systems is one of the primary determinants in the successful implementation of ERP systems. Furthermore, we suggest that customization efforts as a coping strategy for mismatches can play a significant role in increasing the possibilities of success. In order to examine the contention we propose in this study, we employed a survey-based field study of ERP project team members, resulting in a total of 77 responses. The results of this study show that, as anticipated from the organizational memory mismatch perspective, the mismatch between organizational information requirements and ERP systems makes a significantly negative impact on the implementation success of ERP systems. This finding confirms our hypothesis that the more mismatch there is, the more difficult successful ERP implementation is, and thus requires more attention to be drawn to mismatch as a major failure source in ERP implementation. This study also found that as a coping strategy on mismatch, the effects of customization are significant. In other words, utilizing the appropriate customization method could lead to the implementation success of ERP systems. This is somewhat interesting because it runs counter to the argument of some literature and ERP vendors that minimized customization (or even the lack thereof) is required for successful ERP implementation. In many ERP projects, there is a tendency among ERP developers to adopt default ERP functions without any customization, adhering to the slogan of "the introduction of best practices." However, this study asserts that we cannot expect successful implementation if we don't attempt to customize ERP systems when mismatches exist. For a more detailed analysis, we identified three types of mismatches-Non-ERP, Non-Procedure, and Hybrid. Among these, only Non-ERP mismatches (a situation in which ERP systems cannot support the existing information needs that are currently fulfilled) were found to have a direct influence on the implementation of ERP systems. Neither Non-Procedure nor Hybrid mismatches were found to have significant impact in the ERP context. These findings provide meaningful insights since they could serve as the basis for discussing how the ERP implementation process should be defined and what activities should be included in the implementation process. They show that ERP developers may not want to include organizational (or business processes) changes in the implementation process, suggesting that doing so could lead to failed implementation. And in fact, this suggestion eventually turned out to be true when we found that the application of process customization led to higher possibilities of failure. From these discussions, we are convinced that Non-ERP is the only type of mismatch we need to focus on during the implementation process, implying that organizational changes must be made before, rather than during, the implementation process. Finally, this study found that among the various customization approaches, bolt-on development methods in particular seemed to have significantly positive effects. Interestingly again, this finding is not in the same line of thought as that of the vendors in the ERP industry. The vendors' recommendations are to apply as many best practices as possible, thereby resulting in the minimization of customization and utilization of bolt-on development methods. They particularly advise against changing the source code and rather recommend employing, when necessary, the method of programming additional software code using the computer language of the vendor. As previously stated, however, our study found active customization, especially bolt-on development methods, to have positive effects on ERP, and found source code changes in particular to have the most significant effects. Moreover, our study found programming additional software to be ineffective, suggesting there is much difference between ERP developers and vendors in viewpoints and strategies toward ERP customization. In summary, mismatches are inherent in the ERP implementation context and play an important role in determining its success. Considering the significance of mismatches, this study proposes a new model for successful ERP implementation, developed from the organizational memory mismatch perspective, and provides many insights by empirically confirming the model's usefulness.

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Factors Influencing the Successful Implementation of the ERP System (ERP 시스템의 성공적 구현에 영향을 미치는 요인)

  • Kim, Byung-Gon;Oh, Jay-In
    • Asia pacific journal of information systems
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    • v.12 no.2
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    • pp.137-162
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    • 2002
  • As the ERP system become recognized as a strategic weapon of a firm, the way how to implement the system successfully has been an important issue for both practitioners and the academic community. The objective of this research is to identify the critical success factors influencing the implementation of the ERP system and to suggest the tasks to be considered first for the effective implementation of the system. The results from the analysis of data collected from the 169 firms among those which have implemented either the Oracle package or the SAP package in Korea are as follows. The important factors for the successful implementation of the ERP system include the strength of rivalry among competing firms; the degree to which information systems are matured; the information systems strategy of a firm; the support and concern from the top; and the technical openness between the ERP system and the legacy system such as network, hardware, and software. The tasks to be considered first for the effective implementation of the ERP system cover the same degree of feeling between labor and management on the threat to survive; the formulation of information systems strategy at the strategic level; CEO's strong will and resolution; the process automation and informatization of a firm; and the infrastructure including intranet and databases.

Factors Influencing BPR Implementation : An Empirical Study of Critical Success Factors and Resistance Management (리엔지니어링 작업의 성공요인 분석 : 성공요인과 저항관리에 대한 실증연구)

  • Lee, Jae-Jeong
    • Asia pacific journal of information systems
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    • v.6 no.2
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    • pp.149-169
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    • 1996
  • The Objective of this study is empirically investigating organizational/managerial factors affecting BPR implementation. The contributions of this research project are two-fold. First, this research project provides empirically tested CSFs and CFF of BPR implementation. Especially, the influence of the organizational culture, structure, and managerial support on BPR implementation were thoroughly investigated. Second, this research found the combined effects of CSF and CFF. Top management commitment, leadership style, and collaborative work environment were found to negate employee resistance to a reengineered process and lead to a successful BPR implementation, especially when the level of employee resistance is high.

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A Comparison Study for Optimal Implementation of the EDI Systems of Port Logistics (항만물류 EDI 시스템의 최적 구현을 위한 비교 분석)

  • 김현수;박남규;한계섭;최형림;조재형
    • The Journal of Information Systems
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    • v.10 no.2
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    • pp.103-128
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    • 2001
  • At present, the EDI systems are indispensable software in port logistics industry. Currently, a monopolistic VAN/EDI service provider operates the EDI services. The current EDI client software has the 2-tier fat client/server architecture. However, the current EDI software is lack of Web interface and causes lots of cost for maintenance. Therefore, a variety of implementation architecture has been being tried by using script, XML and distributed object-oriented technology. Web/EDI and XML/EDI are the new EDI systems, However, the EDI systems have some limitations such as speed. This study intends to compare the variety implementation architecture for the EDI systems in the users' perspective and explore the strong and weak points of each architecture. We compared the EDI systems based on our experience of more than 2-years of implementation project for the EDI systems of port logistics. We categorized the EDI systems as client application EDI, Web EDI using script, XML/EDI, and 3-tier distributed object-oriented EDI system. We compared them with criteria such as speed, program maintenance, easiness of implementation and usage, security, and load balancing and fail-over. Finally we discuss the direction of optimal EDI system architecture for the future.

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Extension of Real Time Execution in MMS Implementation

  • Kim, Dong-Sung;Lee, Jae-Min;Kim, Hyung-Suk;Kwon, Wook-Hyun
    • 제어로봇시스템학회:학술대회논문집
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    • 1999.10a
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    • pp.69-72
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    • 1999
  • In this paper, the implementation method for the extending real-time execution in MMS Implementation is proposed. For this, the method of MMS over ATM(Asynchronous Transfer Mode) and IEEE 802.12 network is analyzed. By the analysis of service response time, making the ASIC of encoding and decoding parts are proposed for one of the real time extension in MMS. The main goals of this paper to analyze and propose suitable methods to meet the real time requirements in MMS applied system.

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Design and implementation of wireless home network system using Home Network Control Protocol

  • Yoon, Dae-Kil;Lee, Kam-Rok;Myoung, Kwan-Joo;Kwon, Wook-Hyun
    • 제어로봇시스템학회:학술대회논문집
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    • 2005.06a
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    • pp.1558-1562
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    • 2005
  • This paper describes the design and implementation of a wireless home network system using Home Network Control Protocol (HNCP) called the wireless HNCP home network system. For wireless interfaces of HNCP, IEEE 802.11b and IEEE 802.15.4 standard protocols are considered. With the implementation of the wireless HNCP home network system, a simple analysis about coexistence between IEEE 802.11b and IEEE 802.15.4 is achieved. Through the implemented wireless HNCP home network system and the analytical results about the coexistence between both two different wireless protocols, the feasibility of the wireless HNCP home network system is shown.

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An exploratory study of e-business systems implementation in Korean small business as a resource based perspectives (자원역량 관점에서 중소기업의 e-비즈니스 구현 영향요인에 관한 탐색적 연구)

  • Yoon, Jung-Hyeon
    • Management & Information Systems Review
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    • v.24
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    • pp.25-44
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    • 2008
  • Small business have very different characteristics from large business; notable, small business suffer from resource and capacity poverty. Without knowing the relative importance of limited resources and capacity in small business, it have limited practical contribution to e-business implementation success. This paper develops an exploratory resource-based model of e-business implementation for small business with 42 sample companies. The results show that three types of resource factors; IS/IT vender supports, the level of IS/IT knowledge, and financial support. The implication for research is that the resource-based view of the firm and the test an exploratory framework of resource factors are useful theories to ground future work on e-business implementation in small business.

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A Study on the Effective Implementation of ERP System for Information System upon University Administration

  • Kim, Yeong-Real;Park, Sang-Hwan
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 2007.02a
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    • pp.82-86
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    • 2007
  • This dissertation searched for a social function and role of university, and problems of information-oriented universities through the analysis of the present conditions of university ERP systems in Korea. The purpose of this study is to find main success factors by investigating case studies on university ERP systems (university own development systems, Korean ERP systems, foreign ERP systems, etc.) and by referring to documentary records on the existing research. Especially this study observed university management. from an innovative aspect by studying success factors for information-oriented university connecting general functions of universities like education, research, and administration service, etc. This study result will suggest outline effective and practical implementation strategies for university administration information systems.

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The Case Study of EMR System Implementation (EMR시스템 구축 사례연구: 조선대학교 병원)

  • Choi, Kwangseok;Koo, Chulmo;Lee, Daeyong
    • Information Systems Review
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    • v.15 no.2
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    • pp.41-58
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    • 2013
  • The purpose of the present study is to theoretically assess IT Implementation Model of Cooper and Zmud (1990) in a hospital IS use context. A case study was applied to analogical study by interview from several end-users of the information systems at a university hospital. This study presented an EMR(Electronic Medical Record) systems how is initially implemented at an initial stage, continually adopted, adapted, accepted at an adoption stage, and finally rountinized and infused into an organization. Our study also elaborated IT Implementation Model as defining EMR development and its impact on nature of IS use in a hospital. This case study explained the characteristics of EMR and hospital organization context conceptually.

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Survey of Hospital Information Systems and e-Hospital Strategy of Large-sized Hospitals (국내 대형 병원 정보화 현황 조사 및 e-Hospital 전략)

  • Kim, Dong-Su;Park, Ha-Yeong
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.05a
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    • pp.552-555
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    • 2004
  • IT investments of hospitals are growing exponentially and various information systems such as OCS (Order Communication System), EMR (Electronic Medical Record), PACS (Picture Archiving and Communication System), ERP (Enterprise Resource Planning) have been implemented at a number of hospitals in Korea. We have surveyed and analyzed the current status of hospital information systems of major hospitals in Korea, and proposed an information strategy for e-Hospital implementation. Firstly, implementation status of major subsystems of HIS such as OCS, PACS, and EMR has been surveyed and types of IT personnel management have been examined. Based on the field survey result, an information strategy for e-Hospital implementation has been proposed, that can be referenced by hospitals to build their own information strategy. We expect that the study result can contribute to understanding the present status and issues of HIS and information strategy planning of hospitals.

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