• Title/Summary/Keyword: hotels

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Service Resource, Capability and Performance: an Exploratory Study on Hotel Industry (호텔 서비스 자원에 따른 운영역량과 성과의 차이에 관한 연구)

  • Cho, Jungeun
    • Journal of Korean Society for Quality Management
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    • v.41 no.4
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    • pp.513-525
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    • 2013
  • Purpose: The purpose of this paper are to propose a strategic map for hotel industry through analyzing the relationship between service resource, operational capabilities, and performance. Methods: A phone survey was conducted among Korean hotels, and 102 data sets were collected. Measurement items are assessed using both cognitive and objective scales. Results: As results, 'superior group', which is superior in both physical resources and human resources, is excellent in all capabilities and also in room occupancy rate. On the other hands, 'inferior group', which is inferior in both physical resources and human resources, shows lower achievements is in most areas except speed. In addition, physical superior group is better than human superior group in most capabilities except speed, but human superior group shows better results than physical superior group in both room occupancy rate and customer satisfaction. Conclusions: Through the empirical analysis, the conclusions attained are as follows; First, human resources affect customer satisfaction more directly that physical resources. Second, the balancing between physical resources and human resources has an importance to improve operational capabilities.

Molecular epidemiology of norovirus in South Korea

  • Lee, Sung-Geun;Cho, Han-Gil;Paik, Soon-Young
    • BMB Reports
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    • v.48 no.2
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    • pp.61-67
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    • 2015
  • Norovirus is a major cause of viral gastroenteritis and a common cause of foodborne and waterborne outbreaks. Norovirus outbreaks are responsible for economic losses, most notably to the public health and food industry field. Norovirus has characteristics such as low infectious dose, prolonged shedding period, strong stability, great diversity, and frequent genome mutations. Besides these characteristics, they are known for rapid and extensive spread in closed settings such as hospitals, hotels, and schools. Norovirus is well known as a major agent of food-poisoning in diverse settings in South Korea. For these reasons, nationwide surveillance for norovirus is active in both clinical and environmental settings in South Korea. Recent studies have reported the emergence of variants and novel recombinants of norovirus. In this review, we summarized studies on the molecular epidemiology and nationwide surveillance of norovirus in South Korea. This review will provide information for vaccine development and prediction of new emerging variants of norovirus in South Korea.

Characteristics of cultural expression appeared in Korean, Chinese and Japanese restaurants in major international hotels in Seoul (국내 특급호텔 한중일 식음 공간 디자인의 문화적 특성 연구)

  • 오옥재;김국선;이은민;이연숙
    • Proceedings of the Korean Institute of Interior Design Conference
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    • 2003.05a
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    • pp.82-87
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    • 2003
  • Nowadays' culture' is an important topic of conversation and rigorous researches have been done about the cultures of our neighboring countries such as China and Japan. It is expected that studies concerning applications of each traditional culture in modern design will be made rigorously in the near future. In this context this study chose five-star hotel restaurants located in Korea and investigated how the Korean, Chinese and Japanese cultures are incorporated into their modern interior design. The data were classified by space and design elements. The results show that colorful Korean identity(or Koreanity) was applied in Korean restaurants rather than the simplicity and naturalness of traditional space. As for Chinese restaurants, a large scale of space which Chinese traditional space reveals was not adopted because of their location too, but brilliant patterns and colors were used consistently. The typical Japanese style of simple lines, colors and materials were reflected in Japanese restaurants.

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A Study on the design access method of the modern hotel - Focus on the case study of design hotel - (현대 호텔의 디자인 접근방법에 관한 연구 - 디자인 호텔 사례를 중심으로 -)

  • 김호정;이정욱
    • Proceedings of the Korean Institute of Interior Design Conference
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    • 2003.05a
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    • pp.93-97
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    • 2003
  • Since late 20th century, modern society formed various thinkings. Therefore, moderns wished to exuviate law and standardization. Together, fast economic growth increased moderns' travel, These phenomenons became development opportunity of the hotel. Moderns want new culture and experience. Also, moderns preferred the special design hotels which can do different experience. I choose three typical designer of the design hotel and Wish to study about their design access method design hotel. Because their design's character have effect on other design hotel design. Therefore, this study should like to become design access method of design hotel.

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Aesthetic Value of Korean National Parks' Landscape: Its Appreciation and Protection Strategies (국립공원 경관 가치의 증진방안)

  • Park, Kyeong
    • Journal of Environmental Impact Assessment
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    • v.12 no.5
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    • pp.369-382
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    • 2003
  • Natural resources managers have considered the landscape without detailed consideration of aesthetic values of the landscape and geomorphological significance of unique landforms. Since EIA system was introduced in 1981, values associated with landscape protection have been neglected at best compared with those values traditionally attributed to environmental protection, including clean air, water quality and species protection. Black top highways are being built without consideration of harmful effects to the sea cliffs. Sea walls and tetrapod are being installed to protect the coastal towns and fish markets for tourist. However, beach itself are experiencing accelerated erosion due to the shortage of proper coastal engineering expertise. Hotels and condominiums are under construction on a massive scale around the national parks, which substitute the scenic ridges with concrete profiles. To protect the scenic beauty of national parks, their design and construction material should be more harmonious with the surroundings. Therefore, visual impact assessment should be applied both within the national park boundary and beyond to enhance the aesthetic values of national parks.

A Study on Using Realities for Hotel Lobby -Focused on Resort Hotel in Cheju (호텔로비의 이용실태에 관한 조사연구-제주지역 관광호텔을 중심으로)

  • 최재권
    • Korean Institute of Interior Design Journal
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    • no.3
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    • pp.71-77
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    • 1994
  • The purpose of this study is to investigate the utilization of the interior environment in hotel lobby and to grasp the requests of visitors. The significance of the study is to illustrate the present characters of hotel lobby and to offer the basic data for future hotel projects. The materials for this study has been collected through questionnaires garnered from six deluxe hotels in Cheju, and statistically analyzed by the semantic differential scale of L. E. Osgood. The conclusion of this study as follows . 1) Hotel lobby is used as waiting space for a short time and frequent use is four times a day. The lobby is used by the quest for meeting , waiting as a resting place while it serves as the visitor's meeting and resting place. 2) The user prefers the lobby's open space. It is desirable for the area of activity of a quests and visitors to have separate entrances. The space composition of the lobby is centrally located between the room and subsidiary equipment. The hotel lobby has needed of a method which promotes lobby image through a magnificent view of the outside.

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Preliminary Study for the Waterfront in Jeju Topdong (제주시 탑동 수변공간 조성을 위한 기초연구)

  • Kim, Hyoung-Jun;Park, Chung-Keun
    • Journal of the Korean Institute of Rural Architecture
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    • v.11 no.4
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    • pp.67-74
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    • 2009
  • Jeju Topdong is a seashore but there are no relations to the waterfront. Since Topdong was developed and reclaimed by the capitalistic system so that topdong have a lot of problems as a waterfront. First of all, Topdong has no water-familiar as a waterfront that is because of high level concrete breakwater. And also Topdong has no identity in seashore buildings which are composed by fish restaurants, seashore theater, shops, hotels and otherwise buildings. From the above critical mind, in this study look to process of reclamation of Topdong and examine the current situations and problems. To recover water-familiar of Topdong, this study examine the case study on abroad waterfront cases and refer to these abroad cases for establishing desirable waterfront model of Topdong. From the analysis, this study propose the waterfront elements and schematic alternative plan for Jeju Topdong in order to recover the water-familiar as a waterfront and a seashore.

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Hotel Service Quality Evaluation Based on LQI using Sentiment Analysis of Online Reviews (온라인 후기에 내재된 고객의 감성분석과 LQI 차원별 호텔 서비스 품질 평가)

  • Sakong, Won;Ha, Sung Ho;Park, KyungBae
    • The Journal of Information Systems
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    • v.25 no.3
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    • pp.217-245
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    • 2016
  • Purpose With the increasing number of foreign travelers visiting Korea, it is a heavy question to evaluate service quality of typical domestic hotel companies. Our research aims to evaluate service quality of domestic hotels in Korea from the perspective of foreign travelers in order to provide the quality improvements that call attention for the hotel management. Design/Methodology/Approach In this paper, topics of sentiment followed Lodging Quality Index(LQI) dimensions classifying lodging service quality appropriately. Also, we employed word2vec algorithm which calculates similarity and affinity among the vocabularies accurately. To calculate sentiment of each dimension, we adopted scores from SentiWordNet. Findings From the result, we found the number of foreign travelers particularly satisfied with cleanliness, politeness, and problem solving skills. In contrast, it has also been found out that both promptness of services and efficiency of communication do not fulfill the requirements of travelers.

Relationships with Attribution Making Image of Hotel and Brand Loyalty at the Service Encounter (서비스접점의 호텔이미지 속성과 브랜드 애호도와의 관계)

  • Kim, Hong-Il
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.17 no.1
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    • pp.21-40
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    • 2006
  • This researches aimed to find out the influence of Attribution making Image of hotel on Brand Loyalty at the Service Encounter. To achieve its goal, variables corresponding to the actual circumstances of hotels have been sampled on the basis of documentary studies. In addition, the research model, hypothesis, range of the research, and samples were selected and set up. Bellow Theoretical Results show us how effectively hotel's Image properties attributed at the Service Encounter can affect in making the Image of hotel positively and form the higher Brand Loyalty. Brand Loyalty can not be established at a time. Hotel's marketer will have to trace every single change of Band Loyalty through Marketing Research and Maintain a dominant position through a continuous relationship with guests.

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Unlicensed Spectrum as a Source of Innovation Applicability in the Republic of Kazakhstan

  • Abishev, Olzhas;Lee, Joon-Won
    • Journal of information and communication convergence engineering
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    • v.7 no.2
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    • pp.87-91
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    • 2009
  • Over the past several years both licensed and unlicensed services and devices have enjoyed extensive growth in the wireless marketplace. In some urban areas in the Kazakhstan, the penetration rate of licensed cellular and PCS services is more than 60%. Similarly, the use of unlicensed wireless local area network technologies has grown significantly as these systems have been deployed in homes, offices, and 'hot spots' in restaurants, hotels, public meeting areas, etc. As more services are wirelessly enabled and as technologies continue to evolve, the demand for new spectrum for commercial services will also continue to increase. Thus, the appropriate regulatory models for future spectrum allocations will continue to be debated throughout the wireless industry.