• 산업진흥연구
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• 제9권2호
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• pp.1-12
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• 2024

이 연구는 콜센터직원의 ESG 활동 지각이 직무만족, 친사회적 활동 및 직무 성과에 미치는 영향을 본다. 연구를 수행하기 위하여, 국내 주요 보험사의 콜센터직원 264명으로부터 데이터를 수집한 후 SmartPLS 4.0을 사용하여 분석을 수행하였다. 분석 결과에 따르면, ESG 활동에 대한 직원 인식이 직무만족을 유의하게 향상시켰다. 하지만 ESG 활동 지각이 친사회적 행동에 미치는 영향은 유의하나 상대적으로 미미했다. 직무만족은 직원의 친사회적 행동과 직무 성과를 긍정적으로 높이는 역할을 수행하였다. 또한, 친사회적 행동은 직무 성과에 긍정적으로 높여주었다. 중요한 시사점으로는 직원의 기업 ESG 경영 활동에 대한 지각이 그들의 직무자원 역할을 한다는 것을 밝혀낸 것이다. 이러한 직원들의 지각이 직원의 태도, 행동 및 성과에 영향을 준다는 사실은 기업의 윤리적 행동을 직원에게 홍보하는 것에 대한 장점을 보여준다.

• 산업경영시스템학회지
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• 제40권4호
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• pp.78-86
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• 2017

The new businesses started by the companies usually results in being unsuccessful. The main reasons for that are either aiming targeting wrong customers, unsatisfaction of customers' requesting quality standards, or taking wrong actions against the competitors in the market. Therefore, companies should aim the targets for the newly developing products based on the fulfilling values for the customers when they start the new businesses, and should take good cares for risk managements at the each step of the new business to prevent the failure in advance. In addition to that, the companies starting new businesses not only need to take the customers attributes (CA) into account, but they also should apply the new technologies as one system to initiate a new business to satisfy the basic wants of the customers. This article suggests the New Product Development Pursuing Model using the Indicative Planning methodology and the Quality Management tools. The New Product Development Pursuing Model would be completed by the following steps as below; 1. Drawing the CTQ (Critical To Quality) for setting up the new product development objectives by : i) using the VOC (Voice Of Customers) obtained by the QFD (Quality Function Deploypment) if the market is mature, ii) applying AHP (Analytic Hierarchy Process) to information in the QIS (Quality Information System) if the market is unmature to get enough need information of the customers. 2. Risk Management in NPD : The NPD pursuing model consisted of the IP (indicative planning) is suggested not by the process of top-down-way mandatory planning process, but by the tools used in the administrative science and economic fields, namely by governance. The companies could apply innovative methodology for new products development processes to fulfil the customers satisfaction in the fields, through the CA (Contingency Approach) of the NPD (New Product Development) process.

• 기록학연구
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• 제52호
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• pp.119-170
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• 2017

이 연구는 국가기록원과 서울특별시가 기록시스템을 오픈소스화하기 위한 환경을 분석하여 위험요소를 식별하고, 국내에서 이 전략이 성공하기 위해 어떤 요건이 갖춰져야 하는지를 살펴보는 것을 목표로 한다. 2장에서는 소스코드 공개가 수요기관이나 개발업체, 그리고 이용자 모두에게 비용 및 효율성 측면의 전략적 이점을 제공한다는 것을 밝혔다. 그리고 협력적으로 개발하여 소스코드를 공개하는 절차와 이를 지원하는 기술 인프라에 대해 알아보았다. 3장에서는 기록관리 분야의 대표적인 오픈소스 프로젝트 6종을 선정하여 사례연구를 수행했다. 종합적인 시사점을 얻기 위해 오픈소스 프로젝트의 개발 주체를 국제기구, 국제협력체계, 국립아카이브, 개발업체 등으로 구분하였다. 각 프로젝트별로 추진배경과 목적, 개발과 펀딩의 주체, 거버넌스 모델, 개발기간과 비용, 비즈니스 모델과 소프트웨어 아키텍처, 커뮤니티 구성과 라이선스 전략 등을 분석하였다. 사례를 통해 네 가지 핵심 성공요소를 도출했다. 기술적 측면에서는 컴포넌트 기반의 설계가 필요했다. 이를 위해 마이크로 서비스 아키텍처와 모델-뷰-컨트롤러 패턴을 제안했다. 다음으로는 기록관과 영구기록물관리기관의 시스템 필수요건 재정립이 필요했다. 그리고 개발업체가 오픈소스 프로젝트에 쉽게 참여하도록 하기 위해 듀얼 라이선스 전략을 제안했다. 마지막으로 지속 가능한 커뮤니티를 만들기 위해 강력한 거버넌스 조직과 효율적인 협력체계를 강조했다. 수요기관 중심의 시장 환경에서 기록시스템의 오픈소스화 전략이 성공하기 위해서는 공동체 안에서 개발업체와 이용자의 역할이 더 발휘되어야 한다. 그리고 이들이 효과적으로 의사소통하기 위한 협력도구와 개발 인프라를 기획 단계부터 중앙집중식으로 구축하는 것이 필수적이다.

• 산업경영시스템학회지
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• 제39권2호
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• pp.54-63
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• 2016

As technology has developed and cost for data processing has reduced, big data market has grown bigger. Developed countries such as the United States have constantly invested in big data industry and achieved some remarkable results like improving advertisement effects and getting patents for customer service. Every company aims to achieve long-term survival and profit maximization, but it needs to establish a good strategy, considering current industrial conditions so that it can accomplish its goal in big data industry. However, since domestic big data industry is at its initial stage, local companies lack systematic method to establish competitive strategy. Therefore, this research aims to help local companies diagnose their big data capabilities through a reference model and big data capability assessment system. Big data reference model consists of five maturity levels such as Ad hoc, Repeatable, Defined, Managed and Optimizing and five key dimensions such as Organization, Resources, Infrastructure, People, and Analytics. Big data assessment system is planned based on the reference model's key factors. In the Organization area, there are 4 key diagnosis factors, big data leadership, big data strategy, analytical culture and data governance. In Resource area, there are 3 factors, data management, data integrity and data security/privacy. In Infrastructure area, there are 2 factors, big data platform and data management technology. In People area, there are 3 factors, training, big data skills and business-IT alignment. In Analytics area, there are 2 factors, data analysis and data visualization. These reference model and assessment system would be a useful guideline for local companies.

• 지식경영연구
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• 제21권4호
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• pp.243-263
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• 2020

본 연구는 공공데이터 개방에 있어 공공데이터 제공자의 데이터 기여 측면과 공공데이터 사용자의 데이터 활용 측면을 고려하여 공공데이터 플랫폼 성과측정을 위한 프레임워크를 개발하였다. 본 연구는 NIST(2018)의 빅데이터 참조 아키텍처와 Neely et al.(2001)의 성과 프리즘을 기반으로 공공 빅데이터 플랫폼 성과평가 모형의 5개 영역을 제시하였다. 구체적으로, 공공데이터 플랫폼 성과평가 영역은 이해관계자 기여, 빅데이터 거버넌스 역량, 빅데이터 서비스 역량, 빅데이터 정보기술(IT) 역량, 그리고 이해관계자 만족으로 구성된다. 본 연구에서 제시한 공공 빅데이터 플랫폼 성과평가 모형의 5개 영역과 24개 평가지표에 대한 측정 문항은 총 75개 항목으로 구성되었다.

• Journal of Information Processing Systems
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• 제12권2호
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• pp.226-233
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• 2016

Cloud computing is a distributed computing model that has lot of drawbacks and faces difficulties. Many new innovative and emerging techniques take advantage of its features. In this paper, we explore the security threats to and Risk Assessments for cloud computing, attack mitigation frameworks, and the risk-based dynamic access control for cloud computing. Common security threats to cloud computing have been explored and these threats are addressed through acceptable measures via governance and effective risk management using a tailored Security Risk Approach. Most existing Threat and Risk Assessment (TRA) schemes for cloud services use a converse thinking approach to develop theoretical solutions for minimizing the risk of security breaches at a minimal cost. In our study, we propose an improved Attack-Defense Tree mechanism designated as iADTree, for solving the TRA problem in cloud computing environments.

• 보건행정학회지
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• 제29권4호
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• pp.379-381
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• 2019

Korea's healthcare is in great danger of sustainability. In 2020, the baby boomer will begin to be older, and there is no promise that the total fertility rate of 1.0 or less will rebound, and Korea's economic growth rate is predicted to be less than 2%. Together with these phenomena, Plan for Benefit Expansion in Nation Health Insurance (Moon Jae-in Care) will seriously threaten the sustainability of health insurance finance. In addition, health care in Korea has many problems: excessive medical utilization, rapidly increasing elderly medical costs, concentrating patients into big hospitals, low healthcare personnel but many healthcare facilities and equipment, bad quality of primary and mental care, and fast-growing health expenditure. For sustainability, healthcare of Korea should be reformed. The direction of the reform is people-centered and integrated healthcare in the community which is composed of empowering and engaging people, strengthening governance and accountability, reorienting the model of care, coordinating services, and creating an enabling environment.

• 무역상무연구
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• 제61권
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• pp.249-272
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• 2014

The purpose of this study is to seek the revitalization plans of export platform for supporting export enterprise of the domestic public services. To activate the export platform, alternatives to two aspects are required as follows. First of all, a governance plan of export platform should be established. At present, an operation entity of export platform, which is still developing stage, is not yet established. In this situation, even though export platform developed, it will faced with inefficient operation. Therefore, an operation entity and appropriate business model are important to the platform activation. second, to activate platform, it is necessary to support export process of life cycle. In particular, the service, which can support the business strategies setting and project implementation stage, is required. In addition, in order to activate the export platform is need to operate with he government's support program.

• 한국정보시스템학회지:정보시스템연구
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• 제23권1호
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• pp.203-223
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• 2014

Co-creation is a new business strategy that creates "mutual value" for both the firm and the consumer through active collaboration among stakeholders. This includes a broader range of participants compared to the traditional environment. Co-creation is currently being applied to a wide range of fields such as marketing, manufacturing, governance, and other disciplines. With a growing interest in co-creation, it is vital to establish a clearly define concept of what co-creation is and what it encompasses. Therefore, the goal of this study is to define the concept of co-creation, to discover current research trends within this area, and to suggest a future research agenda. For this study extensive literature review on co-creation was carried out, adding this paper to the body of co-creation research as a pioneer study.

• 반도체디스플레이기술학회지
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• 제19권2호
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• pp.1-10
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• 2020

Blockchain enabled Decentralized Autonomous Organization (DAO), a new form of organization with conveying its core value - trust. Token holders who are participating DAO's governance share their thoughts, information, and ideas in online forum. But it is problem that chronological form of DAO's online forum makes token holders hard to find crucial information, meaning that many of them might not understand what is happening discussion. In this paper, we studied not only a decision making process which feature is iteration, visualization, and applicable to DAO with 6 steps in total but also a decision making tool which is based on the process of this paper. The tool has features to help participants such as voting model, visualization features which gives guidance to them for their decision during the process. Our experiment showed that the process and tool is somewhat reasonable, and the information during the process is effective for participants. This work is expected to be applied to current DAOs to make a decision among the token holders.