• International Journal of Contents
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• 제5권3호
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• pp.8-13
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• 2009

The recent Web service field emerges as the fastest growing IT paradigm as a result of the increasing interest in SOA (Services-Oriented Architecture) and the expansion of B2B market. With an increasing number of Web service that provide similar features, it becomes more important to provide the most appropriate service for the user's request. A service user in general requires the quality information of Web service when selecting a service among a number of similar Web services. Yet, finding a service through UDDI (Universal Description, Discovery and Integration) does not consider the non-functional aspects of users because it is only based on the functional aspects. That is, the quality, non-functional aspect will be an important factor for the mutual success of the user and provider. Using 3 factors in the Qos factors of the existing studies: the execution cost, reliability, and the quality level, the QoS of Web service is saved and the factors for the QoS are recorded in order to consider non-functional factors when selecting a Web service in this study. The Quality Broker determines the rank and shows the desired result of the service for users. The Quality Broker suggested in this thesis can be used to select a Web Service that considers the user-oriented and non-functional factors.

• 한국경영과학회지
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• 제32권3호
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• pp.17-31
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• 2007

In this paper, we consider a service system with bi-functional servers, which can switch between the primary service room and the secondary room. A service policy is characterized by the switching paints which depend on the queue length in the primary service room and the service level requirement constraint of the secondary room. The primary service room is modeled as a Markovian queueing system and the throughput of the primary service room is function of the total number of bi-functional servers. the buffer capacity of the primary service room, and the service policy. There is a revenue obtained from throughput and costs due to servers and buffers. We study the problem of simuitaneously determining the optimal number of servers, buffer capacity, and service policy to maximize profit of the service system, and develop an algorithm which can be successfully applied with the small number of computations.

• 한국식생활문화학회지
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• 제35권2호
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• pp.181-192
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• 2020

This study aimed to identify whether or not four service situations varying according to positive and negative combinations of physical evidence and functional service influence store image and purchase behavioral intentions of customers at bulgogi restaurants. The video-scenario technique was used for the study. Data were analyzed with the SPSS (Window 19.0) package using frequency analysis, one-way ANOVA, 2 by 2 factorial ANOVA, exploratory factor analysis, and multiple regression analysis to confirm the hypotheses. The combined effect of functional service and physical evidence influenced store image and purchase intention. In terms of seperate effect of physical evidence and functional service, the effect of employee service on store image was more powerful than that of physical evidence, even though the effect differed depending on the situation. Purchase intention was only influenced by functional service quality from employees under the four different scenarios. Thus, when opening a Korean restaurant, proper management of tangible evidence suitable to service, and the prices expected from local customers should be determined. Additionally, extremely high or low levels of physical evidence management should be avoided.

• 한국컴퓨터정보학회논문지
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• 제21권12호
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• pp.97-105
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• 2016

Network-Centric Operational Environment(NCOE) service becomes critical in today's military environment network because reusability of service and interaction are being increasingly important as well in business process. However, the refinement of service by semantic similarity and functional similarity at the business process was not detailed yet. In order to enhance accuracy of refining of business service, in this study, the authors introduce a method for refining service by semantic similarity and functional similarity in BPMN model. The business process are designed in a BPMN model. In this model, candidated services are refined through binding related activities by the analysis result of semantic similarity based on word-net and functional similarity based on properties specification between activities. Then, the services are identified through refining the candidated service. The proposed method is expected to enhance the service identification with accuracy and modularity. It also can accelerate more standardized service refinement developments by the proposed method.

• 한국콘텐츠학회논문지
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• 제21권8호
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• pp.108-122
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• 2021

본 연구는 서비스스케이프가 다른 서비스품질에 대한 선행변수로서 서비스 품질에 대한 지각과 서비스 만족, 서비스에 대한 충성도를 형성하는 과정에 대한 영향을 조사하였다. 이에 위해 서울지역 프랜차이즈 커피전문점 소비자 300명을 조사하여, SPSS 24.0과 AMOS 24.0 버전을 이용하여 분석하였다. 연구결과는 다음과 같다. 첫째, 서비스스케이프를 구성하는 세 개의 하위 잠재요인인 주변요인, 디자인요인, 청결요인의 구조방정식 계수가 모두 정(+)의 방향으로 유의하게 나타났다. 둘째, 서비스스케이프는 기능적인 품질과 기술적인 품질에 긍정적인 영향을 주는 것으로 나타난 반면 서비스스케이프의 서비스만족에 대한 직접적인 영향은 유의하지 않은 것으로 나타났다. 셋째, 서비스스케이프가 기능적인 품질과 기술적인 품질을 통해 서비스 만족과 서비스 충성도에 영향을 주는 것으로 나타났다. 즉, 서비스스케이프는 예상되는 서비스 품질에 대한 단서로서 다른 서비스 요인들에 대한 소비자의 품질 지각에 영향을 주고, 서비스 만족과 서비스 충성도의 형성과정에 긍정적인 영향을 준다는 것을 입증하였다.

• 유통과학연구
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• 제19권10호
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• pp.5-15
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• 2021

Purpose: This study aims to present individual motivation and channel characteristics affecting omnichannel service use, as well as the effect relationship of the brand factor on consumption value, service satisfaction, and continuous usability based on convenience store pickup service, one of online shopping customers' omnichannel use services. Primarily, this study divided consumption value into emotional value and functional value and examined the consumption value characteristics of omnichannel-based pickup service customers. Research design, data and methodology: A questionnaire survey was carried out targeting 324 consumers having the omnichannel-based pickup service user experience in online shopping in Korea. A confirmatory factor analysis and path analysis were carried out based on the structural equation to verify hypotheses. Results: According to the analysis result, individual motivation affected the emotional value, and the omnichannel characteristics affected functional value. The brand effect influenced both emotional and functional values. The emotional value affected continuous use intention, and the functional value affected service satisfaction. Conclusions: Therefore, consumers' emotional and functional values showed differences in consumption behavior. In online shopping companies' marketing strategy construction for omnichannel, it was confirmed that a differentiated approach is needed depending on the strategic goal of satisfaction improvement and continuous use intention consolidation.

• 한국IT서비스학회지
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• 제16권4호
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• pp.197-212
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• 2017

This study aims to investigate factors affecting the intention of continuous use of O2O service by referring new media adoption theory and value-based acceptance model for movie ticketing services. For this study, a questionnaire survey was conducted for users of tickets ticketing service of the cinema online (including mobile) within the last 6 months. A total of 500 copies was collected and 404 copies were analyzed excluding 96 copies because of errors. As a result of the analysis, the ease of use and service ubiquity has a positive effect on perceived functional value and perceived emotional value, and usability has a positive effect on perceived functional value. Compatibility and trialability has a positive effect on both perceived functional value and emotional value. Previous experience has a positive effect on both perceived functional value and perceived emotional value, and inertia has negative effect on perceived functional value. Finally, the perceived emotional value has a positive effect on the intention to continuous use, but perceived functional value appeared to have no significant effect. This study shows a theoretical implication for new technology-based services such O2O. It was suggested to establish a practical marketing strategy and help to activate the O2O service field.

• 디지털융복합연구
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• 제11권12호
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• pp.353-359
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• 2013

웹 서비스의 검색방법은 기능적인 측면만 고려하여 사용자가 원하는 서비스 검색에 대한 한계가 있다. 본 연구에서는 기능적인 면을 고려한 웹 서비스에서의 문제점을 개선시키기 위해 웹 서비스의 WSDL과 매칭정보를 이용하여 기능적인 부분과 비 기능적인 면을 고려한 서비스 선정 방법을 제시한다. 본 연구에서는 웹 서비스 클라이언트들이 서비스 선정 시 클라이언트가 정의한 매칭정보를 만족하는 클라이언트 측면을 고려한 최적의 서비스 선정을 할 수 있도록 서비스 선정 방법에 대한 아키텍처와 선정 프로세스를 연구하고 웹 서비스 선정 프로세스에서 제공되는 기능적인 요구의 매칭뿐만 아니라 클라이언트 요구도 수용할 수 있는 매칭정보를 고려한 최적의 서비스 선정 방법을 연구한다. 본 연구에서는 제안한 매칭정보 추출 및 선정프로세스를 이용하여 사용자 중심의 비 기능적인 측면을 고려한 웹 서비스를 이용할 수 있어 사용자가 원하는 품질을 제공하는 서비스를 제공 받을 수 있도록 최적의 서비스를 제공 할 수 있다.

• 한국지구과학회지
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• 제45권4호
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• pp.377-391
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• 2024

This study aimed to explore the characteristics and dimensions of of systematic functional gestures employed by pre-service Earth science teachers during instructional sessions. Data were collected from eight students enrolled in a university's Department of Earth Science Education. The data included lesson plans, activity sheets, and recordings of one class session from participants. The analysis, conducted using the systemic functional multimodal discourse analysis framework, categorized gestures into scientific and social functional dimensions. Further subdivision identified meta gestures, analytical gestures, and interrelated gestures. Additionally, pre-service teachers used gestures to explain scientific concepts, concretely represent ideas and facilitate communication during instruction. This study emphasizes the nonverbal strategies used by pre-service Earth science teachers, highlighting the importance of noverbal communication in teachers' professional development and the need for its integration into education. It also establishes a systematic conceptual framework for understanding gestures in the instructional context.

• 한국실내디자인학회논문집
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• 제16권4호
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• pp.62-71
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• 2007

Due to the shortage of elderly care services in urban areas, multi-functional welfare facilities are proven to be very effective for delivering various service needs of elderly in Japan. Introduction of new longterm care policy for elderly in Korea would change many aspects of elderly care service facilities. Especially elderly home care services like adult daycare centers will expand drastically after beginning of elderly longterm care insurance. The purpose of this research is to study and analyze multi-functional welfare facilities in Japan focusing on the types of day service in those facilities. Planning of daycare centers in multi-functional welfare facilities for the elderly can be classified to 8 types. Those types are daycare centers with senior housing, longterm care insurance facilities, senior centers, small multi-function facility, medical facilities, educational facilities, community facilities and general housing projects. Each type has different benefits for the networking of services for the elderly. Design of daycare centers in multi-functional welfare facilities have distinctive features in entrance and user approach, space allocation and circulation planning. The study of daycare centers and multi-function planning should be followed to make better home care environments for the elderly in Korea.