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Product Category and Shopping Options of Logistic Service Quality

  • KIM, Ok;CHEON, Hongsik J.
    • Journal of Distribution Science
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    • v.18 no.8
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    • pp.113-125
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    • 2020
  • Purpose: The purpose of this paper is to investigate the effect of interaction between product category (fresh vs. indulgent product) and shopping options (shipping charge and delivery time) on customer satisfaction and purchase intent in an e-commerce context. When ordering groceries online, consumers begin to allocate a larger share of their grocery budget toward product categories that generally contain healthier items at the expense of product categories that generally contain more indulgent products. Moreover, customers are extremely sensitive to shipping options such as shipping charges and delivery time. Therefore, this research investigates the issue at a more segmented level to focus on the impact that one dimension of logistics service quality - product category, shipping charge, and delivery time have on customer satisfaction and purchase intent. Research design, data, and methodology: To test the theoretically derived priori hypotheses concerning product category, shipping charges, delivery time, satisfaction, and purchase intent, this research presented a scenario-based experiment. Eight treatment groups were assigned by the method of product category (fresh produce vs. indulgent product), shipping charge (free vs. paid), and delivery time (one-day vs. two to three days). A total of 240 subjects were divided into groups and exposed to one of the eight scenarios. Participant's purchase intention was the dependent variable, and ANOVA and L-matrix were used to analyze for main and interactive effects between factors. Conclusions: Results indicated that in tests 1 and 2, free shipping and fast delivery time increased consumer satisfaction as well as purchase intent, and fast delivery moderated the impact of free shipping on consumer satisfaction and purchase intent. Test 3 showed that the effect of free shipping on consumer satisfaction and purchase intent moderated by fast delivery for indulgent products. In contrast, fast delivery for fresh products moderated the effect of paid shipping on consumer satisfaction and purchase intent. Consistent with this proposed mechanism, the relative importance of fresh produce versus indulgent products highlights the effect of shipping options on consumer satisfaction and purchase intent when ordering the target product in an e-commerce context. We conclude with a discussion of the theoretical and practical implications of our findings.

Early Childhood Teachers' Perception on the Meaning of Free Play and the Roles of Teachers (자유선택활동의 의미와 교사의 역할에 대한 예비유아교사의 인식)

  • Eom, Eun Na;Seo, Dong Mi
    • Korean Journal of Childcare and Education
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    • v.11 no.1
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    • pp.101-128
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    • 2015
  • The purpose of this study was to investigate early childhood pre service teachers' perception on the meanings of free play and the roles of teachers in charge of free play hours. For this purpose, this study analyzed reflective journals, metaphorizing, image drawings, and interview records made by 69 junior students majoring in Early Childhood Education and participating in the practice of child care. According to the results, the meanings of free play perceived by the early childhood pre service teachers were summarized into 'an exciting festival,' 'a fenced playground,' and 'a journey for learning.' In addition, their perceptions on the roles of teachers in charge of free play hours were summarized into 'accompanying teacher,' 'leading teacher,' 'correcting teacher,' and 'encouraging teacher.' These results suggest the need of systematic education through pre service curriculums that help early childhood pre service teachers form a balanced view and perception on the meaning of free play and the teachers' role performance.

A Numerica analysis on the lift-off motion of Free Conducting Particle in GIS (GIS내에 함유된 자유 도전성 파티클의 거동해석)

  • Lee, Bang-Wook;Koo, Ja-Yoon
    • Proceedings of the KIEE Conference
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    • 1996.07c
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    • pp.1925-1928
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    • 1996
  • In this work, the behavior of conducting wire type particles existing inside the cylinder type coaxial electrode has been systematically investigated by charge simulation method and electrostatic force analysis from the view point of the acquired charging before being lifted off into the gap under the high ac voltage. Spheroidal charge are adopted as a image charge for the CSM analysis in order to calculate the acquired charges of the particles which are erected on the surface of the outer electrode. For this purpose, different material of the particle and their lengths and diameters have been considered in view to calculate their lift-off field, acquired charge and to understand their effect on the lift-off voltage. The results imply that the particle lengths and diameter have an different influence on the particle behavior in GIS system.

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Analysis on particle deposition onto a heated, horizontal free-standing wafer with electrostatic effect (정전효과가 있는 가열 수평웨이퍼로의 입자침착에 관한 해석)

  • Yoo, Kyung-Hoon;Oh, Myung-Do;Myong, Hyon-Kook
    • Transactions of the Korean Society of Mechanical Engineers B
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    • v.21 no.10
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    • pp.1284-1293
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    • 1997
  • The electrostatic effect on particle deposition onto a heated, Horizontal free-standing wafer surface was investigated numerically. The deposition mechanisms considered were convection, Brownian and turbulent diffusion, sedimentation, thermophoresis and electrostatic force. The electric charge on particle needed to calculate the electrostatic migration velocity induced by the local electric field was assumed to be the Boltzmann equilibrium charge. The electrostatic forces acted upon the particle included the Coulombic, image, dielectrophoretic and dipole-dipole forces based on the assumption that the particle and wafer surface are conducting. The electric potential distribution needed to calculate the local electric field around the wafer was calculated from the Laplace equation. The averaged and local deposition velocities were obtained for a temperature difference of 0-10 K and an applied voltage of 0-1000 v.The numerical results were then compared with those of the present suggested approximate model and the available experimental data. The comparison showed relatively good agreement between them.

A Study on the Management Service Charge in Multi-Family Housing : The Opinions of the Residents and Housing Managers in Condominium (아파트의 입주자관리 서비스 비용 부과 방식에 대한 연구 - 분양아파트 거주자와 관리자의 의견을 중심으로 -)

  • Chae Hye-Won;Rhee Kyung-Hee
    • Journal of Families and Better Life
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    • v.24 no.1 s.79
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    • pp.43-53
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    • 2006
  • The purpose of this study was to explore the attitudes about the management service charge in multi-family housing. Recently, increasing needs of urban families in residential housing management services were apparent in many studies, but the way that they charge for the management services was not dear. Research method was social survey with questionnaire from 484 residents and 84 housing managers of multi-family housing in Seoul and new town area. Research results showed that residents recognized the management services should be free of charge or imposed actual expenses, but managers recognized the management services as charged services. To provide efficient housing management services for residents in multi-family housing, human resources should be inputted. Therefore, this study suggested that the participation of residents in housing management service is recommendable as a way of lessen the economic burden of management service charge, but also to have an opportunity to interest in their community activities.

Ohmic Contact for Hole Injection Probed by Dark Injection Space-Charge-Limited Current Measurements

  • Song, Ok-Keun;Koo, Young-Mo
    • 한국정보디스플레이학회:학술대회논문집
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    • 2009.10a
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    • pp.1061-1064
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    • 2009
  • Through dark injection space-charge-limited current (DI-SCLC) and trap-free SCLC measurements, it has been demonstrated that an indium tin oxide (ITO)/buckminsterfullerene ($C_{60}$) electrode can form a quasi-Ohmic contact with N, N'-bis (naphthalen-1-yl)-N, N'-bis(phenyl) benzidine (NPB). The DI-SCLC results show a clear peak current along with a shift of the peak position as the field intensity varies, implying an Ohmic (or quasi-Ohmic) contact. A theoretical simulation of the SCLC also shows that ITO/$C_{60}$ forms an Ohmic contact with NPB. The Ohmic contact makes it possible to estimate the NPB hole mobility through the use of both DI-SCLC and trap-free SCLC analysis. This also contributes to a reduction in power consumption.

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Selective Erase Driving of PDP's with Three Wall Charge States

  • Jung, Young-Ho;Jeong, Ju-Young
    • 한국정보디스플레이학회:학술대회논문집
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    • 2003.07a
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    • pp.702-705
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    • 2003
  • We reported the result of driving PDP's in selective erase scheme and three wall charge states. Compared to the selective write driving scheme, the selective erase scheme achieved flicker free half-ON state with much simpler driving waveforms than the selective write scheme. We believed that this improvement was possible since the cells entering the address period with enough wall charges to modulate easily with.

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Role of Charges of the Surface-grafted Polymer Chains for Aqueous Lubrication at a Nonpolar Interface

  • Ron, Troels;Madsen, Jan Busk;Nikorgeorgos, Nikolaos;Lee, Seunghwan
    • Tribology and Lubricants
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    • v.30 no.5
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    • pp.247-255
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    • 2014
  • Charged polymer chains, i.e., polyelectrolytes, are known to show superior aqueous lubricating properties compared to those of neutral polymer chains, especially in brush conformation. This is primarily because of the incorporation of a large amount of counterions within the polymer layers and the consequently increased osmotic pressure. However, this effect is active only when the polymer chains remain immobilized even under tribostress, which is not realistic for high-contact pressure tribological applications, especially when they are irreversibly immobilized on tribopair surfaces. In contrast, with free polymers, which can be included as surface-active additives in the base lubricant (water), long-term lubricating performance based on "self-healing" properties is readily expected. In order to assess whether the superior aqueous lubricating properties of polyelectrolyte chains are valid for free polymers too, this study reviews recent studies on the tribological properties of many charged biopolymer and synthetic copolymers at a nonpolar, hydrophobic interface. In contrast to the irreversibly immobilized polyelectrolyte chains, free polyelectrolyte chains show inferior aqueous lubricating properties compared to their neutral counterparts owing to charge accumulation and the consequently impeded surface adsorption on the nonpolar surface. Nevertheless, bovine submaxillary mucin (BSM), a representative biopolymer, shows a sufficiently effective surface adsorption and aqueous lubricating capabilities even at neutral pH without losing the polyanionic characteristics.

Electric Properties of Mercury-free Xe EEFL (무수은 제논 EEFL의 전기적 특성)

  • Lee, Seong-Jin;Kim, Nam-Goon;Lee, Jong-Chan;Park, Noh-Joon;Park, Dae-Hee
    • Journal of the Korean Institute of Electrical and Electronic Material Engineers
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    • v.20 no.7
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    • pp.650-657
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    • 2007
  • This paper had mentioned about CCP light source application for increasing the efficiency of Xe lamp the mercury-free lamp. In order to increase the efficiency of Xe EEFL, we designed and manufactured the lamp used by mixture gas of Xe, Ne and He. Also, we have analyzed the electrical and optical properties with the firing voltage, sustain voltage, paschen's curve, wall charge, and capacitance. As a result, the firing voltage decreased by increasing the ration of mixture gas. and, It is owing to include the gas with high ionization energy. The firing voltage decreased in condition happening the penning effect, Because the ion of metastable state created from penning effect, Which can encourage the ionization phenomena. Also, the wavelength of 467.12 is increase. because of the energy transition in the wavelength of 147 nm. therefore, we can know about the affection of phosphor with UV emission properties. Through an experiment, Xe 100 % and Xe 75 % confirmed same spectrum properties by each mixture gas ratio. In the case of Xe 50 %, spectrum properties appeared Xe discharge and Ne-He discharge. That analyzed an electrical and optical properties. Therefore, confirmed that is excellent because properties of firing voltage, wall charge, capacitance in Xe 50 %, Ne : He = 9 : 1. We offered parameter in inverter manufacture and lamp manufacture by electrical and optical properties.