• 한국콘텐츠학회논문지
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• 제6권2호
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• pp.136-145
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• 2006

본 연구의 목적은 ERP도입의 성공요인을 조직적 요인, 환경적 요인, 정보적 요인으로 구분하였으며, 시스템 정보특성을 정보형태, 정보내용, 정보원천, 정보제공빈도로 구분하였다. 이 두 요인들의 적합성이 시스템 성과(사용자 만족도)에 미치는 영향관계를 검증해 보고자 하였다. 표본기업은 중소기업 250개사를 선정하였으며, 79부를 분석에 이용하였다. 업종은 제조업을 대상으로 하였으며 응답자의 직위 등은 고려하지 않았다. 연구결과는ERP도입의 조직적요인, 환경적요인, 정보적요인과 시스템 정보특성간의 적합성에 있어서 시스템 성과에 양(+)의 영향관계가 있는 것으로 조사되었다.

• 한국의류학회지
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• 제47권4호
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• pp.696-710
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• 2023

This study investigated the problems of Korean female combat uniforms and collected primary data for developing new combat uniforms with improved functionality. We analyzed fit and motion suitability by administering a questionnaire evaluating the current uniforms to 20 Korean female soldiers. The evaluation of fit suitability found that satisfaction with the combat uniforms was generally high. However, short sleeve length, large wrist circumference, small hip circumference, large ankle circumference, and low crotch height were discomfort factors. In the evaluation of motion suitability, dissatisfaction was found with the sleeve circumference, elbow circumference, armhole circumference, knee crease and crotch height, and back waist height during motion. Therefore, it is necessary to establish a more segmented size system that suits the physique of current female soldiers and to devise appropriate solutions for improving motion suitability. This study is meaningful for its evaluation of the current combat uniform of female soldiers, and it is expected to serve as a reference for the future development of military combat uniforms for this group.

• 복식문화연구
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• 제9권4호
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• pp.652-663
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• 2001

The purpose of this study was to make clear reduction ratio due to the stretch ratio and to find out the ease for the patterns of stretch skirt according to the body types to improve the aesthetics and wearing satisfaction. Therefore, fundamental data for aesthetic and functional patternmaking of the stretch skirt can be suggested. The results from the study were as follows: 1. The results from the appearance test were as follows. For the ease on waist, W+0cm and W - lcm for thin body type were suggested for the best fit. For the ease on hip, H+0cm and H-2cm for thin body type were suggested for the best fit. 2. The results from wearing satisfaction test were as fDllows. W+Ocm, H+Ocm for thin body type were suggested for the best wearing satisfaction. 3. Based on the results from the above tests, the pattern reduction ratios for stretch skirt were as follows: pattern reduction ratio 3.3 ∼ 5.0% of waist, 4.8 ∼7.2% of hip for thin body type were suggested for the appropriate reduction ratio for stretch skirt. 4. The result from this study for stretch skirt was as follows: For thin body type, W+0cm, W - lcm for waist and H+0cm, H-2cm for hip were appropriate for stretch skirt pattern. Therefore, different ease has to be applied to stretch skirt pattern according to the body parts, to make the skirt looks good, is appropriate for thin body type, and is satisfied with appearance and wearing satisfaction test.

• 한국콘텐츠학회논문지
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• 제10권9호
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• pp.363-374
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• 2010

기업의 SCM 전략은 기업의 성과 및 고객 만족에 영향을 미치게 된다. 따라서 기업은 제품의 특성에 적합한 SCM 전략을 선택하는 것이 필요하다. 국내 연구에서는 기업이 선택한 전략과 해당 제품의 규범적 전략 사이의 적합성에 대한 실증적 연구가 미흡하다. 따라서 본 연구는 공급체인에서의 일반적인 순연(Postponement)전략과 투기(Speculation)전략을 결정하는 요인에 대한 프로파일 분석을 통해서, 국내 종합 전자산업의 31개 제품에 대하여 규범적인 전략(TO-BE)과 채택한 전략(AS-IS)간의 어떠한 차이가 있는지를 연구하였다. 그 결과, 총 31개 제품 중에서 규범적 전략과 채택된 전략이 일치하는 6개 제품, 불일치하는 10개의 제품이 구분되었다. 연구 결과에 의하면, 규범적 전략과 일치하는 전략을 채택한 경우 고객의 만족도가 높았고 구매 전 만족도 대비 구매 이후 만족도가 더 높은 결과를 나타냈다. 이는 각 기업이 제품별 특성 및 공급체인 환경에 맞는 공급체인 운영전략을 구사하여야 함을 강하게 시사하고 있는 것이다.

• 한국치위생학회지
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• 제21권2호
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• pp.171-182
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• 2021

Objectives: Recently, subjective career success has been used as a criterion for evaluating career success. The purpose of this study was to develop and evaluate a simplified subjective career success inventory for dental hygienists. Methods: Subfactors of the subjective career success inventory consisted of career satisfaction, employability, and job satisfaction. The validity and reliability of the existing tools were evaluated through the basic items composition, content validity index (CVI), preliminary survey, and main survey process according to dental hygienists. The preliminary survey was composed of 35 questions by verifying the content validity twice from the existing 63 questions, and the main survey was conducted with a total of 12 questions. Samples were conveniently extracted from dental hygienists with a clinical career of ≥3 years and surveyed online from March 12, 2020 to June 30, 2020. Data of 320 people were collected, of which 284 were finally analyzed. The validity and reliability were analyzed using SPSS 18.0 and AMOS 18.0 (p<0.05). Results: The subjective career success was a shortened inventory composed of nine questions, and the overall reliability was Cronbach's α=0.841. Using exploratory factor analysis, three factors were extracted. As a result of the confirmatory factor analysis, each measurement variable significantly explained the latent factor, and the fit of the model was appropriate. The fit of the model was appropriate for the structural equation model. Among the sub-factors of subjective career success, career satisfaction and job satisfaction had a significant effect on intention to stay (p<0.05). Conclusions: The simplified subjective career success inventory developed for dental hygienists was found was found to be a useful tool in terms of reliability and validity.

• 한국융합학회논문지
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• 제10권10호
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• pp.291-300
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• 2019

본 연구는 정서사건과 정서, 직무만족이 임상간호사의 이직의도에 미치는 영향을 확인하고 이직의도를 감소시키기 위한 중재 및 전략에 대한 지침을 제공하기 위하여 수행되었다. 정서사건과 정서, 직무만족, 이직의도의 관계는 경로분석을 활용하여 검증하였다. 총 296명의 임상간호사를 대상으로 구조화된 자기보고식 설문지를 통해 수집하였고, 수집된 자료는 SPSS Statistics 24.0과 AMOS 24.0 프로그램을 활용하여 분석하였다. 최종 경로모형은 권장 적합도 수준에 적합하였고, 경로분석 결과, 긍정과 부정사건, 긍정과 부정정서, 직무만족은 이직의도에 통계적으로 유의한 영향을 미쳤으며, 이 변수들의 설명력은 37.0%이었다. 본 연구는 임상간호사의 이직의도에 미치는 영향요인을 확인하였으며, 임상간호사의 이직의도를 감소시키기 위한 전략수립에 기여할 것이다.

• 한국조리학회지
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• 제12권2호
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• pp.1-17
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• 2006

This study is to develop a viable measurement tool of crowdedness in restaurants. First, to measure customer’s awareness of crowdedness related to each different environmental factor in a restaurant, 49 factors of crowdedness awareness were selected based on the previous studies and then properties of each factor affecting customer’s satisfaction for crowdedness were analyzed. To analyze effects of each factor upon the satisfaction rate, a Multiple Regression Analysis was conducted with the crowdedness awareness as an independent variable and satisfaction of crowdedness as a dependent variable. The results showed that when an analysis of the environmental factors in the crowdedness awareness was conducted in an effort to develop a measurement tool of crowdedness awareness in restaurants, that would be fit for the domestic food service market, based upon 49 factors of restaurant environment. Focusing on expectation and satisfaction rate, it was found that rating the satisfaction level would be a much more effective tool to measure crowdedness awareness because satisfaction rate appeared to be more closely related to the awareness than the results obtained from the Multiple Regression Analysis with a difference between expectation and satisfaction scores as an independent variable.

• 한국조리학회지
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• 제13권1호
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• pp.152-165
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• 2007

The purpose of this study is to prove that the appropriate fit between service failure and recovery strategy can efficiently maximize customer satisfaction and behavioral intention, by using the prepared scenario through comprehensive approach concerning how the expectation level of service recovery has influence on perceived fairness, satisfaction and behavioral intention of service recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, $June{\sim}August$ 2004, by setting factorial design of 2(control, severeness)$\times$3(distributive fairness, procedural fairness, mutual relational fairness)$\times$2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio). Research findings are as follows; First, perceived recovery justice has an effect on customer satisfaction and behavioral intention. Second, customer satisfaction and restaurant satisfaction have positive influence on behavioral intention. The results will be helpful for them to develop a further service failure and recovery framework. For service marketing managers, the results will suggest specific guidelines for establishing service recovery strategies.

• 간호행정학회지
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• 제17권4호
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• pp.516-523
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• 2011

Purpose: The purpose of this study was to examine the causal relationships of perceived risk, satisfaction, switching cost and loyalty in outpatient health services. Method: A survey using a structured questionnaire was conducted with 393 hospital outpatients. The analysis of data was done with both SPSS Win 17.0 for descriptive statistics and AMOS 18.0 for structural equation model. Results: The causal model yielded Chi-square=31.44 (p=<.001), df=4, GFI=.98, AGFI=.87, CFI=.97, RMSR=.04, NFI=.96, IFI=.97 and showed relatively good fit indices. Perceived risk had a significant direct effect on customer satisfaction. Customer satisfaction, financial switching cost and relational switching cost had significant direct effects on customer loyalty. Perceived risk and customer satisfaction had significant indirect effects on customer loyalty. Conclusion: These results suggest that we should decrease the perceived risk and improve the customer satisfaction and switching cost to retain loyal customers. Further study with both a larger sample from various hospitals and a longitudinal design is necessary.

• 한국콘텐츠학회논문지
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• 제7권12호
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• pp.179-190
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• 2007

본 연구는 패스트푸드 레스토랑의 고객이 지각하는 신뢰와 몰입이 고객만족에 영향을 미칠 수 있음을 상정하고, 패스트푸드 레스토랑 이용경험이 있는 고객들을 대상으로 실증적으로 분석한 것이다. 실증분석 결과를 하면 패스트푸드 레스토랑에 신뢰하고 몰입하는 고객은 이 레스토랑으로부터 다양한 보상을 받았다고 느끼기 때문에 사회교환론적 관점에서 매력 및 심리적 애착심으로 이어지고, 궁극적으로 만족하게 된다. 따라서 고객만족은 패스트푸드 레스토랑에 있어 핵심변수이며, 성공적인 관계유지를 위한 필수요인임이 확인되었다. 본 논문의 말미에 본 연구의 이론적 공헌, 시사점, 한계점, 그리고 미래 연구방향을 제시하였다.