• Journal of Applied Tourism Food and Beverage Management and Research
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• v.15 no.2
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• pp.123-150
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• 2004

The purpose of this study is to prove that the approprlate fit between service failure and recovery strategy can effciently maximize customer satisfaction and behavioral intention, by using prepared scenario through comprehensive approach concerning how the expectation level about service recovery has influences on perceived fairness, satisfaction and behavioral intention of servlce recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, June ~ August 2004, by setting factorial design of 2(control, severeness) ${\times}$ 3(distributive fairness, procedural fairness, mutual relational fairness) ${\times}$ 2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio).

• Journal of Korean Academy of Nursing Administration
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• v.17 no.3
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• pp.284-292
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• 2011

Purpose: The purpose of this study was to examine the causal relationships among quality of hospital SCM (system quality, information quality, service quality), perceived usefulness, user satisfaction and logistics performance by hospital staff. Methods: A survey using a structured questionnaire was conducted with 276 hospital staff. Analysis of the data was with both SPSS Win 18.0 for descriptive statistics and AMOS 8.0 for the structural equation model. Results: The hypothetical model yielded Chi-square=8.121 (p=.087), df=4, $x^2$/df=2.030. GFI=.989, AGFI=.942, RMSEA=.066, NFI=.995, CFI=.997 TLI=.990 and showed good fit indices. Three dimensions of quality of SCM had significant direct effects on perceived usefulness. System and service of quality of SCM had significant direct effects on user satisfaction. Perceived usefulness had significant direct effects on user satisfaction. User satisfaction had significant direct effects on logistics performance. Conclusion: These results suggest that logistics performance can be enhanced by user satisfaction, user satisfaction can be enhanced by perceived usefulness, and perceived usefulness can be enhanced by quality of hospital SCM. Further study with various hospitals and various variables is necessary.

• Journal of Korean society of Dental Hygiene
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• v.22 no.3
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• pp.181-188
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• 2022

Objectives: This study aimed to estimate the influences of leader's political skills (LPS) on job satisfaction and organizational commitment in dental hygienists. Methods: A self-administrated questionnaire was conducted form April 1 to May 31 2020 by 209 dental hygienists in Seoul, Busan and South Gyeongsang. LPS, job satisfaction, organizational commitment were evaluated on the LPS scale, job descriptive index (JDI) and organizational commitment scale, respectively, each on five-point scale. Data were subjected to descriptive analysis, t-test, one-way ANOVA, pearson correlation and multiple linear regression analysis. Results: The overall LPS, job satisfaction and organizational commitment level of subjects were 3.53±0.63, 3.18±0.51 and 3.27±0.63. The influential factors for LPS, job satisfaction and organizational commitment were Networking ability (subcategory of LPS). Conclusions: Leaders should use the knowledge and activities newly introduced from various networks to fit the dental hospital so that members can display their more professional abilities to increase job satisfaction and organizational commitment.

• Asia Marketing Journal
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• v.22 no.1
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• pp.61-79
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• 2020

This research examines how processing type and alignability moderate the effect of product type on satisfaction (i.e., happiness). It is well known that there are two types of processing-deliberative and intuitive processing. Based on the previous literature that the intuitive processing is compatible with experiential purchases and the deliberative processing is fit with material purchase, the current research demonstrates that processing type moderates the effect of product type on happiness. Moreover, we hypothesize that alignability moderates the effect of product type on anticipated satisfaction. As expected, participants in the intuitive processing condition reported greater happiness from their experiential purchases than material purchases. However, in the deliberative processing condition, there was no significant difference between happiness levels from material and experiential purchases. Furthermore, when the attributes of choice options were presented in a non-alignable manner, participants reported greater anticipated satisfaction from experiential purchases than from material purchases. However, this difference disappeared when attributes were presented in an alignable manner. Finally, we propose 'choice process' satisfaction as a potential mediator of the moderating effect of processing type on the relationship between product type and (anticipated) satisfaction.

• Journal of Distribution Science
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• v.21 no.4
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• pp.81-89
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• 2023

Purpose: This study aims to analyze the effects of job satisfaction regarding the franchisee's continuous operation intention. In addition, it intends to investigate the mediating effect of work engagement in the relationship between job satisfaction and sustainable performance of the franchisee. Research design, data and methodology: 361 survey data were collected and analyzed using SPSS 24 and AMOS 24. To assess the model for goodness of fit, indexes such as TLI, CFI, RMSEA were used. Moreover, SEM method and bootstrapping were used for hypotheses testing. Results: The results of this study are as follows. First, the relationship between job satisfaction and the employee's continuous operation intention was significant. Second, it confirms that indeed job satisfaction positively affects work engagement. Third, it was found that work engagement had positive (+) effects on the franchisees' financial performance along with its continuous operation intention. Fourth, work engagement was found to mediate the relationship between job satisfaction and continuous operation intention of the franchisee. Conclusion: We found that job satisfaction of the franchisee is related with continuous operation intention through work engagement and financial performance. Hence, by demonstrating the empirical evidence which has been insufficient so far, this study contributes to the theory accumulation regarding the franchisee's continuous operation intention.

• The Journal of Information Systems
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• v.32 no.2
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• pp.45-61
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• 2023

Purpose ESG(Environment Social Governance) activities of IT companies are very important for organizational development in that they can motivate employees to engage in job crafting by giving them a sense of purpose and meaning. There have been many studies on the positive impact of company ESG(Environment Social Governance) activities on financial performance, but unlike the existing financial performance approach, this study suggested that IT companies ESG activities can affect job crafting and job satisfaction of employee, using non-financial organizational variables. Design/methodology/approach This study, based on the related theoretical background, showed the relationship between ESG, job crafting, and job satisfaction, and it was proposed as a research model. A measurement model was constructed, and it was estimated and evaluated with LISREL 9.30, using data from IT companies employees, and it showed satisfactory data-fit of proposed model. The empirical results indicated that ESG(Environment Social Governance) take effect on job crafting, and job crafting take effect on job satisfaction. Findings This study provided several important implications in relation to the ESG(Environment Social Governance) that contribute to job crafting and job satisfaction for IT companies employees. It was confirmed that job crafting variable is a effective mediator linking ESG(Environment Social Governance) and job satisfaction.

• Journal of the Korean Society of Clothing and Textiles
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• v.28 no.12 s.138
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• pp.1605-1616
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• 2004

The purpose of this study was to investigate the commonly accepted ease for a custom-fit business jacket, which provides all customers with the optimum fit regarding their individual body sizes, shapes as well as their personal preference, and also to characterize the factors which affects the ease amount, thereby, supply the reference data to manufacturers of the apparel industry. This study consisted of anthropometric measurements as well as sensory evaluations, and analysed ease amount by body sizes, ages, fit satisfaction, self-perception of body, and the prefered fit levels. There were 272 subjects for anthropometric measurement of which 128 subjects were applied for ease analysis and sensory evaluation. The subjects were males of 20 to 65 years old. The ease at chest was the most sensitive to body sizes and shapes, while waist and hip were easily modified to accommodate the silhouette of the jacket. The main dimensions affecting individual perceptions of fit and ease were the characteristics of body shape, in particular, girth, followed by age. Customers paided most attention to the shoulder fit while customers who preferred a more fitted line showed more concern with ease for jacket fit. It was clearly observable in case of waist fit preference. In addition, the preferred fit at chest, waist and hip would be changed by the perception of ons's hip size.

• Journal of the Korean Society of Clothing and Textiles
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• v.41 no.1
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• pp.43-59
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• 2017

This study used data from a survey of adult Korean women in their twenties to learn their current practices for wearing and purchasing tight-fit jeans available on the market as well as perceptions regarding size measurements and satisfaction levels. We then determined product sizes and pattern measurements for the type of jeans worn. This study also analyzed discrepancies in product size measurements among brands to determine whether the measurements were generally suitable for average body shapes and measurements of women in their twenties. The study results were as follows. First, the survey asked women in their twenties about current practices in wearing jeans. Many respondents answered that their preferred fit is "a perfectly snug fit" and that the most common fit style of jeans was the skinny fit. Second, we selected a test pair of jeans with an identical fiber content from brands that women prefer to wear, according to the survey results. We researched the product measurements of the size respectively labeled 27 inches for each of the 8 brands' test jeans; consequently, the results showed that there were significant differences among the brands in the product measurements of each part of jeans. Third, we analyzed the pattern measurements of 8 selected brands for each area and identified pattern characteristics by brand.

• Korean Journal of Human Ecology
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• v.18 no.2
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• pp.451-463
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• 2009

Although they generally undergo less change in somatotype than other age groups, women in their early twenties have postural changes incurred with their inappropriate postures during the growth period. Since such somatotype changes reduce their satisfaction in the fitting of ready-made clothing, the study intends to examine the inadequate postures and life habits of women in their twenties and to analyze their self-recognition and actual conditions of the bad fit of ready-made clothes. A survey questionnaire was conducted on 225 customers and 29 sellers of ready-made clothes. According to the result, it was found that their inappropriate postures had made their back and shoulders undesirably bent and led to their low satisfaction in the fitting of ready-made clothes. Therefore, it is necessary to perform researches for developing renovated design in consideration of their somatotype changes.

• Korean Journal of Human Ecology
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• v.10 no.4
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• pp.357-363
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• 2001

The purpose of this study was to provide buying condition of women focusing on age groups and satisfaction with ready-to-wear and basic data in designing ready-to-wear for women. The questionnaire method was used and one-to-one interviews were held for residents in Iksan, Jonju areas. Total 252 subjects were surveyed and used for statistical analysis and were analyzed by Frequency, ANOVA, CROSSTABS, $x^2-test$. Women for this study were classified 3 groups(young women, middle aged women, obesity women). The results of this study were as follows; 1) Both BMI and Rohrer index are significantly different according to 3 groups. 2) In the buying method, more than 97% of the middle aged women and obesity women had purchased ready-to-wear apparel. 3) While young women purchased their clothing in the Bose store, middle aged women and obesity women purchased their clothing in the department store. 4) In young women and middle aged women group, the most important criteria of buying were design. In obesity women, the most important criteria of buying were design, size (fitness), price. 5) For the satisfaction of ready-to-wear with aging, 34.1% of all respondents showed dissatisfaction. There was significant difference according to the age. 6) In the fit of ready-to wear, When ready-to-wear is not fit, more than 40% was purchased big or small.