• 제목/요약/키워드: evaluation of satisfaction

검색결과 2,738건 처리시간 0.027초

지역축제 평가속성과 방문객 만족 및 행동의도와의 관계 -부산국제영화제를 대상으로- (A Study on the Relationship among Evaluation Attributes of Local Festival, Visitor's Satisfaction and Behavioral Intention: A Case Study of BIFF)

  • 김홍길
    • 농촌지도와개발
    • /
    • 제19권2호
    • /
    • pp.409-434
    • /
    • 2012
  • The purpose of this study is to clarify the cause and effects of evaluation attribute, visitor's satisfaction and behavioral intentions focused on Busan International Film Festival(BIFF). To achieve the study objective, 277 valid questionnaires were statistically analyzed, using frequency analysis, exploratory factor analysis, confirmatory factor analysis, reliability analysis and path analysis. The results show that the evaluation attribute of local festival exerts a positive influence on visitor's satisfaction and behavioral intention. Second, visitor's satisfaction had positive effects on behavioral intention. The regional festival can vary depending on the visit is satisfied. Consequently, it was revealed how evaluation attribute is in the visitor's satisfaction and behavioral intention in local festival.

사용자 만족도 관점에서의 정보화 시범사업평가 (An Evaluation on Pilot Informatization Projects : A View of User Satisfaction)

  • 양경식;김현수
    • Journal of Information Technology Applications and Management
    • /
    • 제9권3호
    • /
    • pp.31-46
    • /
    • 2002
  • The objective of this paper is to develop an evaluation model for pilot informatization projects. There are relatively many researches on evaluation models for information systems. These previous researches, however, lack of comprehensive view of informatization Projects and pilot systems. We apply and test a hybrid evaluation model for to measure the success of pilot informatization projects. A user satisfaction model has been used and hypotheses are developed to find relationships of evaluation factors. The hypotheses have been tested with 51 user surveys. The result of this research can give an insight for the evaluation of pilot informatization projects.

  • PDF

바이오필리아 이론에 기초한 빛 환경 평가 연구 (A Study on Lighting Environmental Evaluation Based on Biophilia)

  • 양소연;이태경
    • 한국주거학회논문집
    • /
    • 제28권1호
    • /
    • pp.19-26
    • /
    • 2017
  • The purpose of study developing Development evaluation methods of light environment for indoor of middle school based on 'Biophilia'. This study is mainly based on literary review and survey research. To construct structural questionnaire based on 'Light and Space' of Biophilic Design for well being lighting environmental evaluation. We construct structural questionnaire that have 10 evaluation factors and 60 detail evaluation items to evaluate lighting environment for indoor of middle school based on biophilia theory. To survey students' subjective evaluation, the participant of study has been selected with the total number of 232 middle school students. The data were analyzed using Multiple Regression Analysis by IBM SPSS statistics 21. The result of pearson correlation analysis between satisfaction of indoor light environment and school life satisfaction, satisfaction of the whole indoor light environment was found showing positive relationship with school life satisfaction. The results of light environmental evaluation were factor 3,6,8,9 was lower than others. This study was designed to suggesting an evaluation method of light environment of the school. Biophilia theory said when 10 evaluation factor are in harmony, light environment can be well-being. So, factor 3,6,8,9 that are important elements to increase the satisfaction of lighting environment are consider carefully for the plan of indoor lighting environment.

공공도서관 서비스 고객만족도 평가체계에 관한 연구 (A Study on Customer Satisfaction Framework for Public Library Services)

  • 김선애
    • 한국도서관정보학회지
    • /
    • 제37권3호
    • /
    • pp.193-208
    • /
    • 2006
  • 고객만족도는 고객의 충성도 이탈율, 재구매율 신규고객창출 등과 밀접한 관련을 맺고 있어서 기업의 성과측 정의 평가관점에서 중요한 의미를 지닌다. 이처럼 중요한 의미를 갖는 고객만족도 측정은 민간부분에서 이미 일반화되었으며, 다양한 평가모형들이 존재한다. 그러나 기존의 일반적인 평가모형은 업종별 차별성이 없고, 새롭게 등장한 인터넷을 기반으로 한 공공도서관의 e-서비스 환경을 반영한 고객만족도 평가를 수행하기에는 한계가 있다. 본 연구는 기존의 도서관 서비스 관련 연구와 고객만족도 평가관련연구들을 고찰하고 이를 바탕으로 공공도서관 서비스 분류체계와 공공도서관 서비스에 특화된 고객만족도 평가체계를 제시한다.

  • PDF

e-Learning 만족도 평가 (Evaluation of e-Learning Satisfaction)

  • 이동후;황승국
    • 한국지능시스템학회:학술대회논문집
    • /
    • 한국퍼지및지능시스템학회 2005년도 추계학술대회 학술발표 논문집 제15권 제2호
    • /
    • pp.345-348
    • /
    • 2005
  • In this paper, we suggested an evaluation model for satisfaction of e-Learning. This model was composed decision of evaluation criteria, analysis of consciousness structure for evaluation factors using the Fuzzy Structural Modeling method, decision of weights for evaluation factors considering intersectional dependence relations and evaluation of satisfaction of e-Learning. The case study of this model was done for comparative analysis between teachers and students of e-Learning in high school.

  • PDF

직장인의 자기연민과 삶의 만족 : 사회적 안녕감과 핵심자기평가의 다중매개효과 (Self-compassion and Satisfaction of Life Among Full-time Workers : The Multiple Mediating Role of Social Well-being and Core Self-evaluation)

  • 박지훈
    • 벤처혁신연구
    • /
    • 제5권1호
    • /
    • pp.129-143
    • /
    • 2022
  • 본 연구의 목적은 자기연민과 삶의 만족의 관계에서 사회에 대한 인식과 자신에 대한 평가의 매개효과를 보는 것이다. 이를 위해 자기연민척도와 삶의 만족도 척도를 사회적 안녕감과 핵심자기평가와 함께 직장인 215명에게 실시하였다. 연구결과, 사회적 안녕감과 핵심자기평가는 자기연민과 삶의 만족도 간의 관계를 완전 매개 하였고, 사회적 안녕감과 핵심자기평가의 간접효과 간의 차이는 유의하지 않았다. 이러한 결과는 자기연민이 삶의 만족도를 개선하는 효과가 사회적 안녕감과 핵심자기평가를 통해 설명될 수 있음을 보여준다. 추후 연구를 위한 본 연구의 시사점과 제한점에 대해 논의하였다.

외모에 대한 사회문화적 가치의 내면화가 신체이미지와 자아존중감에 미치는 영향 (Directional Internalization of Sociocultural Values Related to the Appearance of Body Image and Self-Esteem)

  • 유태순
    • 한국의류학회지
    • /
    • 제37권3호
    • /
    • pp.260-269
    • /
    • 2013
  • This study verifies the direct and indirect causal relationship of sociocultural values related to appearance effect appearance evaluation, body area satisfaction, appearance orientation, and self-esteem that are variables involved in body images. This paper is expected to empirically support the information regarding the path and the relative influence among related-variables and their relational structures. A survey was conducted on 230 women from the ages of 20 to 29 who live in Daegu and Gyeongbuk areas. The data analysis was performed through programs such as AMOS 19.0 and SPSS 19.0 for Windows. The findings are as follows: First, Sociocultural values relating to appearance affect directly body image - appearance evaluation, body area satisfaction, and appearance orientation. Appearance evaluation and appearance orientation were influenced positively; however, body area satisfaction received egative effects. In addition, sociocultural values related to appearance exert relatively stronger influence on appearance orientation. Second, among body images, appearance evaluation and body area satisfaction directly effect self-esteem; however, appearance orientation did not show any direct influence. Appearance evaluation influenced relatively higher on self-esteem. Third, it appeared that appearance evaluation directly affected Appearance orientation. Forth, sociocultural values related to appearance affect self-esteem through body images-appearance evaluation, body area satisfaction, and appearance orientation - as mediators. This confirmed the mediator role of body image between sociocultural values related to appearance and self-esteem.

대학캠퍼스 외부공간 경관요소 평가에 관한 연구 (A Study on the Evaluation of Landscape Elements in Outdoor Space at University Campus)

  • 김익환;김천일
    • 교육녹색환경연구
    • /
    • 제12권3호
    • /
    • pp.58-67
    • /
    • 2013
  • This study is to analyze the satisfaction and the image evaluation of landscape elements in outdoor space by types of the university campus. The results are as follows. 1) Out of outdoor elements at university campus, planting area, resting area, access road, and water feature are recognized as major landscape elements. Among them, planting area and access roads are evaluated low in terms of satisfaction levels, therefore, improvement on these elements are required. 2) In outdoor space image evaluation, university campus has image such as 'simple', 'clear', and 'safe'. By scale of universities, both 'A' university, which is the biggest in terms of size of campus, and 'B' university, which has a medium sized campus, have a positive image. However, 'C' university, which is the smallest in terms of size of campus, has a passive and negative image. 3) 6 factors are extracted through Factor Analysis for image evaluation. All of the universities show positive image in the categories of 'clarity' and 'familiarity', however, 'B' university and 'C' university show negative image in the category of 'scale'. 4) In Correlation Analysis between landscape elements satisfaction level and image evaluation, it is showed that the group of landscape facility becomes a relation factor of overall image evaluation. As a result, the higher satisfaction level goes, the better image evaluation of overall outdoor space at university campus is.

금융시장에서 영업사원의 지각된 평가 공정성과 직무성과 간의 구조적 관계 (Structural Relationship between Salesperson's Perceived Evaluation Fairness and Job Performance in the Financial Market)

  • 이준섭;김지영;이한근
    • 유통과학연구
    • /
    • 제14권12호
    • /
    • pp.141-151
    • /
    • 2016
  • Purpose - Salesperson perceptions of the fairness and accuracy of a performance evaluation system were examined by managerial and professional employees of large organization. The performance evaluation process is central to many personal decisions such as attitude for job and sales performance. This study investigates the relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. The main purpose of this study is to develop and empirically test a comprehensive model of salespersons' perceived evaluation fairness on sales performance. For this purpose, we identified the structural relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. Also we investigate the mediating effects on job satisfaction and organizational commitment between perceived evaluation fairness and sales performance. Research design, data, and methodology - To empirically test these relationships, data were collected by in-depth interviews from sales managers and questionnaire surveys from 300 salespersons who work for sales area (credit card company, insurance company). Demographically, the overall sample was 91.6% female, 77.9% 30s and 40s, and 34% college educated, with an average tenure with their present organizations of 4 years. The questionnaire was composed of total 20 items dealing with frequency, quality, and consequences of perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. To test the research hypotheses, collected data analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - Through extensive and rigorous literature review process of related literature(Perceived evaluation fairness, Job satisfaction, Organizational commitment, Sales performance), research model and research hypothesis was set up. This study obtains the following research results. First, perceived evaluation fairness has a positive effect on job satisfaction, whereas the effects of perceived evaluation fairness on organizational commitment and sales performance did not show statistically significant result. Second, job satisfaction and organizational commitment have complete mediating roles to the relationship between perceived evaluation fairness and organizational commitment, and relationship between perceived evaluation fairness and sales performance. Conclusions - Based on the results, salespersons' perceived evaluation fairness is one of the key independent variable for making high job satisfaction, organizational commitment, and sales performance. Finally the theoretical, managerial implication and research limitations are mentioned in the discussion.

사서직무만족도 평가요인의 변화추이 분석 (An Analysis of Changes and Trends in Evaluation Criteria for Librarians' Job Satisfaction)

  • 도혜진;김현정
    • 한국비블리아학회지
    • /
    • 제28권1호
    • /
    • pp.229-252
    • /
    • 2017
  • 국내에서 사서직무만족도 연구는 꾸준히 진행되어 왔다. 그러나 직무만족 평가지표 자체에 관한 연구는 거의 이루어지지 않았고, 대부분의 직무만족도 평가는 오래전에 개발된 국외의 지표를 사용하고 있기에 평가지표에 관한 연구가 반드시 필요한 시점이다. 본 연구는 사서 직무만족도에 대한 68편의 학위논문을 대상으로 최근으로부터 10년씩 기간을 구분하고 평가요인의 시대별 흐름과 관종별 차이를 분석하였다. 그 결과 시대별 흐름에는 평가요인의 변화가 있었으며 도서관 유형 간의 차이는 미미했다는 것을 확인하였다. 본 연구는 나아가 요인, 문항, 현재 모두 반영될 수 있는 세 가지 기준을 적용하여 12개의 평가요인과 39개의 설문문항으로 구성된 사서직무만족에 대한 표준평가지표를 제시하였다.