• Title/Summary/Keyword: evaluation factor

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한식당의 서비스 수행도에 대한 외국인 고객의 평가 분석 (Analysis of Foreign Customers' Evaluation of Service Performance for Korean Traditional Restaurants)

  • 김선아;이민아
    • 한국식품조리과학회지
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    • 제22권5호통권95호
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    • pp.736-745
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    • 2006
  • The purposes of this study were to (1) identify foreigners’ evaluation of service performance, (2) define foreigners’ needs for each segment of Korean traditional restaurants, and (3) plan the adaptation strategies for Korean traditional restaurants on foreign countries. From April to July, 2005, 542 foreigners responded to an individual survey. Statistical analyses on SPSS 12.0 for Windows were performed on the survey data using descriptive statistics, factor analysis, reliability analysis, independent-samples t-test and ANOVA. The major findings from the study are as follows. First, among all the attributes, ‘Offer free additional side dishes’ scored the highest, followed by ‘taste of food is good’ and ‘temperature of food is proper’. Second, factor analysis classified the service attributes into four factors in the following order of importance: menu, sanitation, service, and facility and atmosphere. Finally, foreigner groups categorized by their general characteristics, including demographics, showed statistically differences in their evaluation. In consequence, the research findings suggest that operators of Korean traditional restaurants should understand different customers’ needs within and between customer segments.

레트로 로맨틱 패션의 시각적 평가 (Visual Evaluation of Retro-Romantic Fashion)

  • 조말희;이명희
    • 복식문화연구
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    • 제17권3호
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    • pp.523-534
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    • 2009
  • The purpose of this study is to categorize the dimensions of the visual evaluation of the costume details of the retro romantic fashion and to research on the costume details and the visual evaluation by evaluators' gender, age, and major, and on their preferences. Quantitative research were conducted for this study. Based on the pictures, 10 costume details were selected for the survey questions and data were collected. All 446 subjects who participated in this research were college students(males and females) residing in or near Seoul. Data were collected in September, 2008. The collected data were statistically analyzed using SPSS which included: factor analysis, Cronbach's $\alpha$ reliability analysis, three-way ANOVA, two-way ANOVA, one-way ANOVA, Duncan's multiple range tests, and the t-test. The results of visual evaluation of retro romantic fashion are as follows: First, as a result of the factor analysis of the costume detail evaluation, five factors including attractiveness, decorativeness, cuteness, retro, and femininity surfaced. Second, the gender difference in the results of the research revealed that women rated decorative, cute, retro, and feminine characteristics higher than men did. Third, there were significant interactive effects in attractiveness and femininity depending on costume details and evaluators' gender. Fourth, subjects majoring in fashion valued attractiveness and femininity of the stimulus over non-fashion majoring subjects. Fifth, there were significant differences in the preferences of costume details depending on gender.

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노인요양시설 서비스 질 평가 도구 개발 (Development of an Evaluation Instrument for Service Quality in Nursing Homes)

  • 이지아;지은선
    • 대한간호학회지
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    • 제41권4호
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    • pp.510-519
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    • 2011
  • Purpose: The purposes of this study were to identify the factors influencing service quality in nursing homes, and to develop an evaluation instrument for service quality. Methods: A three-phase process was employed for the study. 1) The important factors to evaluate the service quality in nursing homes were identified through a literature review, panel discussion and focus group interview, 2) the evaluation instrument was developed, and 3) validity and reliability of the study instrument were tested by factor analysis, Pearson correlation coefficient, Cronbach's ${\alpha}$ and Cohen's Kappa. Results: Factor analysis showed that the factors influencing service quality in nursing homes were healthcare, diet/assistance, therapy, environment and staff. To improve objectivity of the instrument, quantitative as well as qualitative evaluation approaches were adopted. The study instrument was developed with 30 items and showed acceptable construct validity. The criterion-related validity was a Pearson correlation coefficient of .85 in 151 care facilities. The internal consistency was Cronbach's ${\alpha}$=.95. Conclusion: The instrument has acceptable validity and a high degree of reliability. Staff in nursing homes can continuously improve and manage their services using the results of the evaluation instrument.

정보시스템 서비스 평가를 위한 측정모형의 개발 및 실증적 검증 : 중국 SI 기업 사례 (The Measurement Model for the Evaluation of Information Systems Service : The Case of Chinese SI Company)

  • 이상재;임규건
    • 한국IT서비스학회지
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    • 제10권2호
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    • pp.141-162
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    • 2011
  • The controls of Information Systems (IS) have been an more critical issue controls as the sophistication and integration of IS is more proceeded. ITGI (The Information Technology Governance Institute) of ISACA (Information Systems Audit and Control Association) has suggested COBIT (Control Objectives for Information and related Technology) and this has been widely recognized the evaluation model of IS controls. In COBIT, IS was evaluated in terms of process, information quality, and IT resources. This study used COBIT in order to suggest and empirically test an evaluation model of IS service. The data was collated from one major Chinese SI (Systems Integration) company in four domains of processes : planning and organization, acquisition and implementation, delivery and support, and monitoring. Seven factors are extracted using an exploratory factor analysis as follows : Overall IT planning process, technological assessment process in IT planning of IT, cost-benefit assessment process in IT planning, implementation process, support process, monitoring process, post-implementation evaluation process. The results of confirmatory analysis of three alternative measurement models indicated that the measurement model with one inherent or conceptual variable has greater model fitness than the other models. This study suggests the logical and general way to test and apply COBIT in evaluating IS services.

페플럼의 위치와 양에 따른 시각적 평가 (Visual Evaluation according to Changes in Volume and Position of Peplums)

  • 구미란;이정진
    • 한국의상디자인학회지
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    • 제17권3호
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    • pp.61-71
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    • 2015
  • In this study, visual evaluation was performed with changes in peplums design to provide data which can enhance wearing image effects at the production of peplums one-piece. According to changes in volume and position of peplums, a total of 9 stimulants were chosen. Then, they were evaluated using a seven-point rating scale against 50 fashion students. The data has been analyzed by Factor Analysis, ANOVA, $Scheff{\acute{e}}$'s Test and the MCA method. The results of the study are as follows : 1. According to factor analysis, the components of visual evaluation depending on the changes in volume and position variations of peplums were divided into four factors: elegance, individuality, upper body correction and upper body emphasis. 2. According to visual evaluation depending on changes in the position variations of peplum, 'high waist' and 'natural waist' revealed a significant difference in elegance, individuality and upper body correction. 'Low waist' was observed in all four positions. 3. According to visual evaluation depending on the changes in volume of peplums, a significant difference at $45^{\circ}$ was observed in except for elegance. Significant differences at $90^{\circ}$ and $180^{\circ}$ were observed in all four positions. 4. In terms of interactions over in volume and position variations of peplums, interaction effects were found in two factors.

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판매촉진 수단이 의류제품 평가에 미치는 영향 (A Study on Effect of Sales Promotional Marketing Means on Evaluation of Clothing Product)

  • 박진아;김수경;임숙자
    • 복식
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    • 제55권5호
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    • pp.43-54
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    • 2005
  • This study was designed towards female college students to find out how increasing promotional marketing means are affecting the evaluation of clothing products; qualify perception, value perception, and purchase intention. 704 female college students participated in this study and SPSS package was used to analyze gathered data. The results of this study were as follows: First, the use of sales promotional means and preference had a significant difference among students demographic factors(residence, whole Income of the family, allowance, and clothing expenses). Second, qualify perception, value perception, and purchasing intention were the three factors of clothing product evaluation. Third, normal price and $30\%$ sale price clothing was perceived as high quality product and $50\%$ sale price clothing was perceived as high valued product. Purchasing intention was high when low price was suggested or promotional gift was given. Fourth, when considering product price as the factor of product evaluation, there were significant difference between the prices of product. And also, considering the product price, there were significant difference among factors of product evaluation and sales promotional means. Fifth, there was significant correlation between qualify perception, value perception, purchasing intention, usage and preference of promotional means. Further more, value perception was main factor that affected purchasing intention.

구조방정식을 이용한 웹사이트의 인간공학적 평가 방법에 관한 연구 (A Study on the Website Evaluation Method Using the SEM)

  • 최재호;백인기
    • 대한인간공학회지
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    • 제22권2호
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    • pp.45-56
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    • 2003
  • The purpose of this study is to develop the model including multiple causal relationship between factors to evaluate overall user satisfaction and develop an objective method to quantify the impacts and scores of each qualitative factors on overall user satisfaction using Structural Equation Model(SEM) and also test the feasibility to construct a comprehensive website evaluation model including qualitative and quantitative factors. The SEM model used 2 qualitative factors of usability and esthetic factors for the evaluation factors of user satisfaction and select 4 attributes of each factors using factor analysis. 3 shopping mall sites were evaluated to construct the SEM model, and 155 subjects participated the website evaluation using the walk-through and face-to-face survey method. Analysis results showed that the SEM model was statistically significant for all the 3 websites evaluated. Both the usability and esthetic factors showed significant effects to user satisfaction of websites and have positive correlation. The user satisfaction was more effected by the usability factor than esthetic factors, and the simplification and harmonization were the most critical attributes of the usability and esthetic factors.

원자력발전소의 주관적 업무량 평가를 위한 평가 항목 개선 (An Improvement of Evaluation Items for a Subjective Workload Assessment in Nuclear Power Plants)

  • 박재규;이용희
    • 대한인간공학회지
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    • 제29권4호
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    • pp.687-691
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    • 2010
  • Workload assessment is one of the important elements of the human factors evaluation for the nuclear power plants in operation. This paper describes a further study upon the additional elements of the workload which elements should be considered in the subjective workload assessment. We have tried to predict the burden of the work and to improve the work through a comparison of the objective workload and the subjective workload in the previous studies in nuclear power plants. However, there is a restriction to perform a precise assessment because of the limitations of the method itself. The objective workload assessment is performed by relative comparison using the quadrant analysis with objective workload and subjective workload because there were no clear criteria of objective workload assessment. And the subjective workload assessment is performed by NASA-TLX (NASA Task Load Index) which includes six evaluation dimensions of subjective workload. NASA-TLX is difficult to grasp the other aspects that could influence on the subjective workload because the analysis relies on predetermined assessment items. We conduct a factor analysis between the factors that affect the workload and the assessment adopted from ISO 10075 and NASA-TLX. At the same time, this study suggests other evaluation elements which can be added for subjective workload assessment except for evaluation elements of NASA-TLX.

다관원통형 열교환기의 파울링 및 관막음 여유 평가법 (A Study on the Development of Fouling and Plugging Margin Evaluation Methods for Shell-and-Tube Heat Exchangers)

  • 황경모;진태은
    • 대한기계학회:학술대회논문집
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    • 대한기계학회 2003년도 추계학술대회
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    • pp.55-60
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    • 2003
  • As operating time of heat exchangers progresses, fouling generated by water-borne deposits increases and thermal performance decreases. The fouling is known to interfere with normal flow characteristics and reduce thermal efficiencies of heat exchangers. The heat exchangers of nuclear power plants have been analyzed in terms of the heat flux and heat transfer coefficient at test conditions based on the ASME OM-S/G-Part 2 as a means of heat exchanger management. It is hard to estimate the heat performance trend and to establish the future management plan. This paper describes the fouling evaluation method which can evaluate the thermal performance for heat exchangers and estimate the future fouling variations and the plugging margin evaluation method which can reflect the current fouling level developed in this study. To develop the fouling and plugging margin evaluation methods for heat exchangers, fouling factor was introduced based on the ASME O&M codes and TEMA standards. For the purpose of verifying the two evaluation methods, the fouling and plugging margin evaluations were performed for a component cooling heat exchanger in a nuclear power plant.

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지역사회 중·소규모 치과의료기관 인증 평가지표 개발 (Development of Evaluation Indicators for the Accreditation of Small-Sized Dental Hospitals within Local Communities)

  • 권수진;배성권
    • 보건의료산업학회지
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    • 제9권4호
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    • pp.1-12
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    • 2015
  • Objectives : The aim of this research was to develop evaluation indicators that ensure safe services and enhance the quality of small-sized dental hospitals within local communities to prepare for the dental hospital accreditation system. Methods : Materials and data from a total of 460 respondents were analyzed after quality improvement indicators were formed by surveying experts and studying documents in Korea and abroad, and by conducting a survey from August 21, 2013 to September 30, 2013 for validation purposes. Results : Based on the results of factor analysis. all measured items appeared to be statistically significant with a factor loading score of at least 0.5, and the correlation between the factors all appeared to be high as well. The goodness-of-fit for the model also appeared to be within the recommended acceptance level. Thus, the proposed evaluation indicators for dental hospital accreditation developed in this study consisted of a total of seven major category factors and a total of 91 detailed items. Conclusions : Furthermore, the results suggest that the evaluation indicators can be used to improve the quality and to ensure the safe services of dental hospitals in local communities.