• 제목/요약/키워드: end-user support

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전산회계교육과 회계정보시스템 운영성과 분석 (Analysis of Operation Performance between Computerization Accounting Training and Accounting Information Systems)

  • 김동일;최승일
    • 한국산학기술학회논문지
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    • 제11권11호
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    • pp.4244-4250
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    • 2010
  • 본 연구는 점점 통합화 되고 있는 기업 회계정보시스템의 운영과 최종사용자의 업무처리 능력과의 관계를 분석 하였다. 또한 최종사용자의 전산회계 관련 업무의 운용능력과 교육의 경험 정도가 실무에서 반영되는 상관적 관계를 탐색하고자 하였다. 본 연구를 요약하면, 첫째로, 중규모의 기업에서 전산회계 교육의 경험 정도는 회계정보 시스템의 업무에 보다 적합한 결과를 나타낼 수 있다는 결론을 얻었다. 둘째, 최종사용자의 교육과 업무개발은 시스템을 이용한 업무 처리에 긍정적인 영향을 미치는 것으로 분석되었다. 마지막으로 통합화 시스템의 도입과 지속적인 기술적용에 따라 최종사용자의 업무는 전반적으로 낮은 성과를 나타내고 있었다. 따라서 최종사용자의 업무처리 능력은 교육과 지속적인 업무개발이 중요하다는 사실을 확인 하였다. 향후 이러한 결과는 사용자 중심적 시스템의 효율적인 운영전략에 지침을 제공할 수 있으며, 더 나아가 경쟁력 강화에 응용될 수 있을 것으로 기대된다.

정보 시스템 최종 사용자의 피드백 탐색 행위와 합목적적 정보 시스템 활용;중소기업을 대상으로 한 실증적 연구

  • 신영미;이주량;이호근
    • 한국경영정보학회:학술대회논문집
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    • 한국경영정보학회 2007년도 International Conference
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    • pp.527-535
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    • 2007
  • The number of SMEs taking up information systems such as Enterprise Resource Planning has been growing rapidly, and many of those organizations have stepped into the stage of ongoing use at this point. Thus, research which takes into account idiosyncratic nature of SME environment is more important than before. Through an empirical study using survey method, we tried to examine the importance of end user's feedback seeking behavior in SMEs and how environmental factors affecting such behavior reinforce and interact with the feedback seeking behavior itself. The result shows that end user's active role as a voluntary feedback seeker is important in utilizing information systems in accordance with the initial design intention in ongoing use environment. Furthermore, in order to facilitate such feedback seeking behavior in SME environment, it is essential that management's involvement and communicating to its employees the importance of effectively utilizing the information systems as well as the support of peer IT champ.

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The End User Computing Strategy of Using Excel VBA in Promoting Nursing Informatics in Taiwan

  • Chang, Polun;Hsu, Chiao-Ling;Hou, I-Ching;Tu, Ming Hsiang;Liu, Che-Wei
    • Perspectives in Nursing Science
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    • 제5권1호
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    • pp.45-58
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    • 2008
  • The nursing informatics has been booming in Taiwan since 2003 when we started to use the end user computing strategy to promote it. We used Excel 2003, which was well known and used by our clinical nurses, as well as the embedded VBA to teach them how simple information applications could and should be built to meet their information management needs in order to support their professional responsibility. Many cost-effective projects were successfully done and the importance and potentials of nursing informatics started to be noticed. Our training strategy and materials are introduced in this paper.

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기업 이러닝시스템 성과에 대한 이해관계자 인식 부합 관점의 연구 (Consensus of Corporate e-Learning System Stakeholders Regarding the Satisfaction of End-Users)

  • 김재식;양희동;엄혜미;김재경
    • Asia pacific journal of information systems
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    • 제15권4호
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    • pp.27-60
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    • 2005
  • The purpose of this study is to call attention to the consensus of stakeholders of corporate e-Learning system for the sake of its success. We identified the critical success factors(contents, technical features, management, and organizational support) as major components of corporate e-Learning systems and questioned whether stakeholders' consensus on the importance of these components facilitates the successful implementation of these components. We also questioned whether the influence of these components on user satisfaction could be moderated by contextual factors. Based on empirical testing of 18 e-Learning user companies, we verified that the consensus of stakeholders regarding the importance of content, technological features, and organizational support has a positive influence on the perceived quality of these factors in their e-Learning systems, which in turn is positively related to user satisfaction. The learning subjects and learning style did significantly moderate the influences of these perceived qualities on user satisfaction.

모바일 오피스에 대한 이용자 인식과 수용에 관한 실증 연구 (An Empirical Study on End-user's Perception and Acceptance of Mobile Office)

  • 이지은
    • Journal of Information Technology Applications and Management
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    • 제19권4호
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    • pp.97-113
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    • 2012
  • In order to implement the real-time enterprise (RTE) and smart work effectively, many companies have introduced a mobile office. A mobile office improves employee productivity and increases ability to respond to business opportunities by helping employee manage their business anytime and anywhere. However, it also raises the user's stress level. We conducted in-depth interviews with users to assess user's perception of a mobile office according to Saaty's BOCR model. Based on the results of the interviews, we set variables affecting user's perception of the mobile office using factor analysis. This study revealed that support for real-time business, support for communication and collaboration, and information processing quality were positively related to continuous intention to use mobile office. Further study demonstrated that three variables have mediating effect between the psychological stress and continuous intention to use. This result implies that the system quality and function are the key elements of mobile office and may contribute to the continuous use.

인더스트리얼 캐리어를 위한 통합 선대관리 지원시스템 (Integrated Fleet Management Support System for Industrial Carrier)

  • 김시화;허강이
    • 한국항해학회지
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    • 제23권4호
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    • pp.63-76
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    • 1999
  • This paper aims at developing an integrated fleet management support system for industrial carriers who usually control the vessels of their own or on a time charter to minimize the cost of shipping their cargoes. The work is mainly concerned with the operational management problem of the fleet owned by a major oil company, a typical industrial carrier. The optimal fleet management problem for the major oil company can be divided into two phase problem. The front end corresponds to the production operation problem of the transportation of crude oil, the refinery operation, and the distribution of product oil to comply with the demand of the market. The back end is to tackle the fleet scheduling problem to meet the seaborne transportation demand derived from the front end. Relevant optimization models for each phase are proposed and described briefly. Then a user-friendly integrated fleet management support system is built based on the proposed optimization models for both ends under Windows environment. A case study reflecting the practices of fleet management problem for the major oil company is carried out by using the system.

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Technology Requirements for Wearable User Interface

  • Cho, Il-Yeon
    • 대한인간공학회지
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    • 제34권5호
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    • pp.531-540
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    • 2015
  • Objective: The objective of this research is to investigate the fundamentals of human computer interaction for wearable computers and derive technology requirements. Background: A wearable computer can be worn anytime with the support of unrestricted communications and a variety of services which provide maximum capability of information use. Key challenges in developing such wearable computers are the level of comfort that users do not feel what they wear, and easy and intuitive user interface. The research presented in this paper examines user interfaces for wearable computers. Method: In this research, we have classified the wearable user interface technologies and analyzed the advantages and disadvantages from the user's point of view. Based on this analysis, we issued a user interface technology to conduct research and development for commercialization. Results: Technology requirements are drawn to make wearable computers commercialized. Conclusion: The user interface technology for wearable system must start from the understanding of the ergonomic aspects of the end user, because users wear the system on their body. Developers do not try to develop a state-of-the-art technology without the requirement analysis of the end users. If people do not use the technology, it can't survive in the market. Currently, there is no dominant wearable user interface in the world. So, this area might try a new challenge for the technology beyond the traditional interface paradigm through various approaches and attempts. Application: The findings in this study are expected to be used for designing user interface for wearable systems, such as digital clothes and fashion apparel.

최종사용자 컴퓨팅의 속성과 실행과의 상황적 분석 (A contingent analysis on the relationships between end-user computing attributes and its implementation)

  • 이진주;서건수
    • 한국경영과학회:학술대회논문집
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    • 대한산업공학회/한국경영과학회 1990년도 춘계공동학술대회논문집; 한국과학기술원; 28 Apr. 1990
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    • pp.81-90
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    • 1990
  • The major objective of this paper is to analyze the relationships between End-User Computing(EUC) attributes and its implementation. Reviewing the related literatures, we categorized EUC attributes into threefactors - relative advantage, compatibility, complexity. With such attributes this paper proposed a hypothetical model which explains the effect of the EUC attributes on its implementation. Under the assumption that EUC attributes affect its implementation differently according to the several contingent factors, the model included such factors as organizational size, organizational support level on the EUC activities and individual characteristics - computer experience, education level, age. Data were collected form 177 end-users of 40 Korean business firms. Hypotheses were tested using Pearson Correlation, t-test, ANOVA and the results are discussed below.

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최종사용자전산의 성공적 시행에 영향을 미치는 요인 연구 (An Empirical Analysis of Factors for a Successful Implementation of End User Computing)

  • 강신철
    • Asia pacific journal of information systems
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    • 제3권1호
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    • pp.54-87
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    • 1993
  • This exploratory study addressed the issue of effective EUC management, based on the sociotechnical theory. Extensive literature review gave birth to a set of critical success factors in EUC. With those factors, a basic EUC model was developed. Then the model was tested in the domestic industry to find its validity. It was also attemped to develop a structural equation model in which critical factors for sucessful implementation of EUC are arranged by the result of empirical survey. In the final model, technical support, computer experience, user control, and top management support were included as exogenous factors. Thses contructs were found to influence directly or indirectly three endogenous factors, user satisfaction, computer use, and performance.

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통신망에서 MPEG 영상 전송을 위한 QoS 측정 및 평가에 관한 연구 (A Study on QoS Measurement & Evaluation for MPEG Transmission in Network)

  • 서재철
    • 디지털콘텐츠학회 논문지
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    • 제3권1호
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    • pp.101-111
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    • 2002
  • 인터넷을 중심으로 최근의 네트워크의 발전은 데이터 전송량의 범위를 멀티미디어 정보까지 확대시킴에 따라 멀티미디어 서비스를 보장하기 위해서 기존 인터넷의 Best Effort service에서 제공하지 못하는 end-to-end QoS(Quality of Service)의 제공이 필수적이다. 이를 위해 일정한 수준의 대역폭, 전송지연, 지연변이, 데이터 손실률 등의 network parameter 뿐만 아니라 시스템 내에서도 일정 수준의 CPU time 이나 메모리를 보장해 주어야 한다. 이에 따라 한정된 자원 안에서 멀티미디어 데이터를 분산시켜 네트워크 자원을 효율적으로 관리하기 위해 네트워크 자원 상황에 따라 적절하게 서비스 레벨을 조절하는 QoS 기반 통신 미들웨어의 개발이 시급하다. 또한 네트워크 시스템 및 application 개발자의 입장에서는 이를 구현하기 위해 실제 사용자가 느끼고 평가하게 되는 QoS의 객관적이고 사실적인 측정이 절실히 요구된다. 이를 위해 ATM 망상에서 보다 편리한 QoS 측정장치를 개발하고 또한 이러한 측정기술을 바탕으로 데이터를 추출하여 향상된 QoS를 제공하기 위한 개선된 미들웨어의 실질적인 메커니즘 개발과 검증에 적용한다.

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