• 경영과학
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• 제19권2호
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• pp.179-189
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• 2002

In this paper, we investigate the relationship between the use of different media and customer satisfaction in help desk service. Different dimensions of customer satisfaction were derived based on SERVQUAL : reliability, empathy, assurance, tangibles, and responsiveness. The results support our hypotheses that use of conventional media (face-to-face and telephone) is related to help desk satisfaction through reliability and empathy and electronic media (e-mali and internet) users show higher satisfaction in tangibles and assurance. Also, hybrid media users (multi-media users by task) show a higher level of satisfaction in reliability and responsibility. The results suggest that automating help desks should be considered as a way to provide more options to end-users.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 추계학술대회
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• pp.123-128
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• 2007

It has been argued that Enterprise systems (ES) implementations are overshadowed by a high failure rate despite their promised benefits. One of the commonly cited reasons for ES implementation failures in the context of mandatory use is end-user's unwillingness or sabotage to adopt or use systems. Considering that the appropriate management of expectations may play an important role in making positive behavior toward newly implemented systems, this study examines the effect of outcome expectations on the system use activity in the mandatory use context of information systems from the Social Cognitive Theory perspective. Structural equation model analysis using LISREL 8.7 provides significant support for the proposed relationships. The empirical results suggest that outcome expectations and user satisfaction have positive effects on system use activity conceptualized by immersion, reinvention, and learning. Theoretical and practical implications of the study shed some light on how to improve system use activity in the mandatory use context of information systems.

• 한국멀티미디어학회논문지
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• 제6권6호
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• pp.1025-1033
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• 2003

최근 인터넷 이용자의 급증과 멀티미디어 컨텐츠의 증가로 인한 네트워크의 정체 현상을 해결하기 위한 방안으로 CDN 기술이 대두되고 있다. 본 논문에서는 멀티미디어 컨텐츠를 안정적이고 신속하게 전송할 수 있는 방안으로 CDN 인프라를 기반으로 하여 CDN 서버 그룹간의 멀티캐스트 전송과 CDN 서버와 사용자 사이에 다중 코딩과 다중 경로 전송을 제안하였다. 이러한 연구는 멀티캐스트 전송에 있어서의 비 신뢰성 문제를 해결하고 멀티미디어 컨텐츠의 전송 효율을 높여 웹 컨텐츠 분야의 새로운 비즈니스 모델 창출에 기여할 수 있을 것이다.

• 한국실내디자인학회논문집
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• 제22권3호
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• pp.52-60
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• 2013

The contemporary concept of publicness is reinterpreted from the point of view of contemporary publicness. Contemporary perception of public space has now branched and grown into a multitude of non-traditional sites with a variety of programs in mind. In this study, the aim is to discuss how contemporary public library has been evolved as public space and how to create User-centered interaction. In the case of developed countries, the Public Libraries have showed the expected effects because they have more systematic and efficient plan. Also, these libraries are placed with each facility, not distributed separately. It promotes the accumulation of profit on the space and Increases the efficiency. They support more effectively users' activities through the linkages between each facility and create the active interaction between users. Formation of the various interactions and synergies between space had been induced. Publicity means that the state will relate a combination of a number of specific public area. In addition, open space, public place, shall be directed to: This place as one of the users in order to have meaning, must be equipped with the facilities and space to communicate and understand the local role. Methods of the study are to analyze the concept and role of the users with the concept of modern publicity, to examine the concept of multi-complexity of public libraries for the user-oriented publicness, to learn about the characteristics of public spaces in the public libraries that appear in the advanced countries, to examine how to affect these characteristics in the public libraries, and to suggest the possibility and the various application methods on the characteristics of a public space. In the end, the public libraries for the realization of the publicity, support program complexity such as education and culture, welfare facilities, and public service facilities. In the 21st century, these complexity to improve the quality of service in public libraries. These spaces can be an alternative to be kept comfortable in a more vibrant area, and can affect the social, natural, cultural, and environmental aspects of the physical environment and the objects and relationships, as well as expand.

• 한국IT서비스학회지
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• 제8권2호
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• pp.173-187
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• 2009

CASE tools are complex software products offering many different features. Systems professionals have evaluated various CASE products from a feature and attribute basis. Each product has a different mix of strengths and weaknesses as perceived by the end user. Specific CASE tools support different steps of the applications development process as well as varying methodologies. In this paper we develop a method for evaluating CASE tools. The model has an analytic hierarchy process for evaluating CASE tools in terms of functionality, management efficiency, and support ability of provider, and a data envelopment analysis for overall evaluation considering cost and AHP results. We applied the developed model to a real world case study.

• 한국정밀공학회지
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• 제34권2호
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• pp.115-123
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• 2017

This paper presents the design and the control performance of a novel dynamic compliant-arm support with parallel elastic actuators that was developed to assist with the daily living activities of those whose arms are compromised by muscular disease or the aging process. The parallel elastic-arm support consists of a compliant mechanism with combined passive and active components for human interaction and to reach the user's desired positions. The achievement of these tasks requires impedance control, which can change the virtual stiffness, damping coefficients, and equilibrium points of the system; however, the desired-position tracking by the impedance control is limited when the end-effector weight varies according to the equipping of diverse objects. A prompt algorithm regarding weight calibration and friction compensation is adopted to overcome this problem. A result comparison shows that, by accurately assessing the desired workspace, the proposed algorithm is more effective for the accomplishment of the desired activities.

• 품질경영학회지
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• 제28권4호
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• pp.29-46
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• 2000

분산 컴퓨팅 도입은 기업에서의 정보기술의 빠른 확산을 가져오게 하였다. 강력하고, 사용자 중심의 정보기술은 최종 사용자가 항상 활용할 수 있어, 분산되고 이기종의 환경은 정보 기술 관리자들에게 심각한 문제를 제기하고있다. 따라서 통합 통제 아키텍처는 기업의 분산된 정보 자원을 효과적으로 통제하고 조정하는 역할 수행을 가능하게 한다. 이 연구에서는 정보자원의 통제 수준이 사용자 만족도로 나타나는 정보 시스템 효과성과 양(+)의 상관관계가 있음을 가설로 설정하였다. 개별적인 정보 자원을 데이터, 응용 소프트웨어, 플랫폼으로 구분한 객체 통 제 수준과 정보자원들간의 관계를 나타내는 관계통제 수준으로 분류하여 가설을 측정할 수 있는 척도를 개발하고 타당성을 검증하였다. 130개 기업의 수집된 설문결과를 통해 정보 자원관리 수준이 높은 기업일수록 사용자 만족도 수준이 높은 것으로 나타났다.

• 한국통신학회논문지
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• 제32권5B호
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• pp.286-294
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• 2007

ASIP 디자인에서 디자인되는 프로세서의 성능을 측정할 수 있는 컴파일러가 요구된다. 머쉰에 맞는 컴파일러 설계는 매우 많은 시간을 요구한다. 본 논문은 MDL 기술로부터 C 컴파일러를 생성하는 시스템을 보인다. MDL을 이용한 컴파일러 생성은 user retargetability와 컴파일러와 프로세서 디자인의 일관성을 유지시켜 준다. 그러나 MDL을 이용한 컴파일러 생성 시스템은 컴파일러와 머쉰 간 의미적 차이를 줄여야 한다. 이러한 문제를 해결하기 위해 제안하는 시스템은 트리 패턴마다 행위정보를 가지는 라이브러리에 머쉰 행위기술을 맵핑한다. 맵핑된 인스트럭션과 레지스터 파일 사용정보를 이용해 제안하는 시스템은 컴파일러 후위부 interface function을 생성한다. 생성된 MIPS R3000와 ARM9 컴파일러가 C로 기술된 어플리케이션 프로그램으로 검증되었다.

• 인터넷정보학회논문지
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• 제19권2호
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• pp.33-41
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• 2018

In recent years, technology is rapidly changing to support new service consumption and distribution models in multimedia service systems and hybrid delivery of media services is a key factor for enabling next generation multimedia services. This phenomenon can lead to rapidly increasing network traffic and ultimately has a direct and aggravating effect on the user's quality of service (QOS). To address the issue, we propose a novel system architecture to provide smart hybrid media services efficiently. The architecture is designed to apply the software-defined networking (SDN) method, detect changes in traffic, and combine the data, including user data, service features, and computation node status, to provide a service schedule that is suitable for the current state. To this end, the proposed architecture is based on 2-level scheduling, where Level-1 scheduling is responsible for the best network path and a computation node for processing the user request, whereas Level-2 scheduling deals with individual service requests that arrived at the computation node. This paper describes the overall concept of the architecture, as well as the functions of each component. In addition, this paper describes potential scenarios that demonstrate how this architecture could provide services more efficiently than current media-service architectures.

• International Journal of Fuzzy Logic and Intelligent Systems
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• 제3권1호
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• pp.37-43
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• 2003

Current Internet system of the entrance exam information to the university that is depending on searching key to solve the overloaded problem in the network and DB server or other tools to support HTML edit, haven't satisfied user's wants by supplying uniformed searching system. So this thesis will establish EEIS(Entrance Examination Information System) to prevent database overload phenomena when many users request a great amount of data at the same time and improve the decrease of speed and overload problem in DB server. EEIS playa role of bridge between outside client and DB server by placing VVS(Virtual View Server) between web server and DB server. By that method this system give users several usefulness in convenience and variety by supplying realtime data searching function to user. EEIS also give inner system manager more efficiency and speed in control the management system by solving those problem. This system is design and implementation to satisfy user's desire and give them more convenience and bring up the confidence of university that adopt this system at the end.