• Korean Management Science Review
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• v.19 no.2
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• pp.179-189
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• 2002

In this paper, we investigate the relationship between the use of different media and customer satisfaction in help desk service. Different dimensions of customer satisfaction were derived based on SERVQUAL : reliability, empathy, assurance, tangibles, and responsiveness. The results support our hypotheses that use of conventional media (face-to-face and telephone) is related to help desk satisfaction through reliability and empathy and electronic media (e-mali and internet) users show higher satisfaction in tangibles and assurance. Also, hybrid media users (multi-media users by task) show a higher level of satisfaction in reliability and responsibility. The results suggest that automating help desks should be considered as a way to provide more options to end-users.

• 한국경영정보학회:학술대회논문집
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• 2007.11a
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• pp.123-128
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• 2007

It has been argued that Enterprise systems (ES) implementations are overshadowed by a high failure rate despite their promised benefits. One of the commonly cited reasons for ES implementation failures in the context of mandatory use is end-user's unwillingness or sabotage to adopt or use systems. Considering that the appropriate management of expectations may play an important role in making positive behavior toward newly implemented systems, this study examines the effect of outcome expectations on the system use activity in the mandatory use context of information systems from the Social Cognitive Theory perspective. Structural equation model analysis using LISREL 8.7 provides significant support for the proposed relationships. The empirical results suggest that outcome expectations and user satisfaction have positive effects on system use activity conceptualized by immersion, reinvention, and learning. Theoretical and practical implications of the study shed some light on how to improve system use activity in the mandatory use context of information systems.

• Journal of Korea Multimedia Society
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• v.6 no.6
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• pp.1025-1033
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• 2003

The CDN is proposed as a solution of network bottleneck problem resulting from the rapid growth of Internet user and multimedia contents on the Internet. This paper suggests MDC and path diversity between CDN Edge server and end-user, and multicast transmission among CDN servers based on CDN infrastructure. It may be a solution for reliable and fast transmission of rich multimedia contents. These research will support to solve the unreliable transmission problem of multicasting and to create the new business models in the field of web contents.

• Korean Institute of Interior Design Journal
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• v.22 no.3
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• pp.52-60
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• 2013

The contemporary concept of publicness is reinterpreted from the point of view of contemporary publicness. Contemporary perception of public space has now branched and grown into a multitude of non-traditional sites with a variety of programs in mind. In this study, the aim is to discuss how contemporary public library has been evolved as public space and how to create User-centered interaction. In the case of developed countries, the Public Libraries have showed the expected effects because they have more systematic and efficient plan. Also, these libraries are placed with each facility, not distributed separately. It promotes the accumulation of profit on the space and Increases the efficiency. They support more effectively users' activities through the linkages between each facility and create the active interaction between users. Formation of the various interactions and synergies between space had been induced. Publicity means that the state will relate a combination of a number of specific public area. In addition, open space, public place, shall be directed to: This place as one of the users in order to have meaning, must be equipped with the facilities and space to communicate and understand the local role. Methods of the study are to analyze the concept and role of the users with the concept of modern publicity, to examine the concept of multi-complexity of public libraries for the user-oriented publicness, to learn about the characteristics of public spaces in the public libraries that appear in the advanced countries, to examine how to affect these characteristics in the public libraries, and to suggest the possibility and the various application methods on the characteristics of a public space. In the end, the public libraries for the realization of the publicity, support program complexity such as education and culture, welfare facilities, and public service facilities. In the 21st century, these complexity to improve the quality of service in public libraries. These spaces can be an alternative to be kept comfortable in a more vibrant area, and can affect the social, natural, cultural, and environmental aspects of the physical environment and the objects and relationships, as well as expand.

• Journal of Information Technology Services
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• v.8 no.2
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• pp.173-187
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• 2009

CASE tools are complex software products offering many different features. Systems professionals have evaluated various CASE products from a feature and attribute basis. Each product has a different mix of strengths and weaknesses as perceived by the end user. Specific CASE tools support different steps of the applications development process as well as varying methodologies. In this paper we develop a method for evaluating CASE tools. The model has an analytic hierarchy process for evaluating CASE tools in terms of functionality, management efficiency, and support ability of provider, and a data envelopment analysis for overall evaluation considering cost and AHP results. We applied the developed model to a real world case study.

• Journal of the Korean Society for Precision Engineering
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• v.34 no.2
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• pp.115-123
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• 2017

This paper presents the design and the control performance of a novel dynamic compliant-arm support with parallel elastic actuators that was developed to assist with the daily living activities of those whose arms are compromised by muscular disease or the aging process. The parallel elastic-arm support consists of a compliant mechanism with combined passive and active components for human interaction and to reach the user's desired positions. The achievement of these tasks requires impedance control, which can change the virtual stiffness, damping coefficients, and equilibrium points of the system; however, the desired-position tracking by the impedance control is limited when the end-effector weight varies according to the equipping of diverse objects. A prompt algorithm regarding weight calibration and friction compensation is adopted to overcome this problem. A result comparison shows that, by accurately assessing the desired workspace, the proposed algorithm is more effective for the accomplishment of the desired activities.

• Journal of Korean Society for Quality Management
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• v.28 no.4
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• pp.29-46
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• 2000

Advent of the distributed computing has contributed to the rapid distribution of information technology throughout the organization. While powerful and user-friendly information technology are more available to end users, managing the distributed, heterogeneous IT environment has become a serious problem for corporate IT managers. Integrated Control Architecture (ICA) enables the monitoring and controlling of the dispersed information resources for effective enterprise-wide information resource management. This paper empirically examines the propositions that the level of information resource control is positively related to IS effectiveness measured in user satisfaction. Measures are developed and validated for the control of information resource object such as data, application, platform, and control of relationships among such objects. Results from a study of 130 organizations support that the organizations with high information resource control exhibit user satisfaction.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.32 no.5B
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• pp.286-294
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• 2007

In ASIP design, compiler is required for performance evaluation of processors being designed. The design of machine specific compiler is time consuming. This paper presents the system which generates C compiler from MDL descriptions. Compiler generation using MDL can support user retargetability and concurrency between compiler design and processor design. However, it must overcome semantics gap between compiler and machine. To handle this problem, the proposed system maps behavioral descriptions to library which contains abstract behavior for each tree pattern. Using mapped instructions and information on register file usage, the proposed system generates back-end interface function of the compiler. Generated compilers, for MIPS R3000, ARM9 cores, have been proved by application programs written in C code.

• Journal of Internet Computing and Services
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• v.19 no.2
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• pp.33-41
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• 2018

In recent years, technology is rapidly changing to support new service consumption and distribution models in multimedia service systems and hybrid delivery of media services is a key factor for enabling next generation multimedia services. This phenomenon can lead to rapidly increasing network traffic and ultimately has a direct and aggravating effect on the user's quality of service (QOS). To address the issue, we propose a novel system architecture to provide smart hybrid media services efficiently. The architecture is designed to apply the software-defined networking (SDN) method, detect changes in traffic, and combine the data, including user data, service features, and computation node status, to provide a service schedule that is suitable for the current state. To this end, the proposed architecture is based on 2-level scheduling, where Level-1 scheduling is responsible for the best network path and a computation node for processing the user request, whereas Level-2 scheduling deals with individual service requests that arrived at the computation node. This paper describes the overall concept of the architecture, as well as the functions of each component. In addition, this paper describes potential scenarios that demonstrate how this architecture could provide services more efficiently than current media-service architectures.

• International Journal of Fuzzy Logic and Intelligent Systems
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• v.3 no.1
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• pp.37-43
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• 2003

Current Internet system of the entrance exam information to the university that is depending on searching key to solve the overloaded problem in the network and DB server or other tools to support HTML edit, haven't satisfied user's wants by supplying uniformed searching system. So this thesis will establish EEIS(Entrance Examination Information System) to prevent database overload phenomena when many users request a great amount of data at the same time and improve the decrease of speed and overload problem in DB server. EEIS playa role of bridge between outside client and DB server by placing VVS(Virtual View Server) between web server and DB server. By that method this system give users several usefulness in convenience and variety by supplying realtime data searching function to user. EEIS also give inner system manager more efficiency and speed in control the management system by solving those problem. This system is design and implementation to satisfy user's desire and give them more convenience and bring up the confidence of university that adopt this system at the end.