• International Journal of Knowledge Content Development & Technology
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• 제11권2호
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• pp.77-105
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• 2021

In order to establish a digital-based use environment for the provision of new information services suitable for the 5G era, it is necessary to discuss the direction of service provision by the National Library of Children and Young Adults in the 5G era. Based on utilization services in other fields, library services in the 5G era, including the development and provision of employee education and training services, ultra-high-definition and 360-degree realistic contents and education on library use, provision of multi-dimensional realistic media streaming broadcasting services, provision of telepresence education programs, activation of virtual communities, implementation of hologram performance halls/exhibit centers, and provision of unmanned book delivery services, environment monitoring, safety monitoring, and customized services, were proposed. In addition, based on 5G service, 5G technology, and library application direction, advancing into a producing and supporting base for ultra-realistic and immersive contents in the 5G era, strengthening online and mobile services in the non-contact era, and establishing a smart library environment were proposed as the service provision direction for the National Library of Children and Young Adults in the 5G era.

• 품질경영학회지
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• 제27권4호
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• pp.191-215
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• 1999

This research was conducted to indentify the differences In the quality of services between the Premier Executive hotels of Kangbuk area and those of Kangnam area in Seoul utilzing "SERVQUAL" a tool designed to evaluate service quality by Parasuraman, Zeithaml and Berry research team. Based on the review of the related literature, eight variables concerning hotel services were identified. The eight variables are hotel facilities, an employee′s neatness, parking facilities, facilities of guest rooms, trust, response, assurance, location and geographic environment of hotels. And then three hypotheses were developed using eight variabies and tested to find which Premier Executive hotels provide foreign customers better services, in Seoul. Conclusively, it is identified that the Premier Executive hotels in Kangnam area provide better service quality than those of Kangbuk area.

• 가정과삶의질연구
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• 제9권1호통권17호
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• pp.113-130
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• 1991

The purpose of the present study was to describe the expectation and the performance on the housework socialization of the age homemakers and to ivestigate their relationships to the demographic characteristics and the influences of other related factors. 344 homemakers who were older than 45 years and were living in Chunlabuk-do, 1990 were sampled for this study. The data were collected by questionnaire designed by the researcher and analyzed by using frequency, one-way ANOVA analysis of variance, t-test, and multiple regression analysis. The major findings were as follows ; 1) The aged homemakers' housework socialization score was higher than the average, The score of the expectation was higher than one of the present performance. Scores for the utilization of the household equipments and the utilization of employes's services were higer comparing to those for other variables of the performance and the expectation respectively. 2) There was the significant differences in the each of the present performance varibles related to th housework socialization among the following demographic varables ; Age of homemakers, years of marriage, education, residence area, types of housing, monthly income, and level of housework equipment possession. 3) There was the significant differences in the expectation on the housework socialazation among the following variables ; age of homemakers, years of marriage, education, monthly income, and types of housing. The significant differences were found in the utilization of grouped, the utilization of the commodity, the utilization of the household equipments as subvariables of housework socialization, among age of homemakers, years of marriage, and level of education, The significant differences were found in the utilization of employee's services among age of homemakers, types of family, and level of health. 4) The level of education and monthly income significantly influenced on the present performance of the house work socialization. Years of marriage, significantly influenced on the utilization of grouped, education on the utilization of the commodity.(the utilization of the producted materials) and the utilization of employee's services and monthly income on the utilization of the household equipments (the utilization of the household appliances, and equipments). The years of marriage and education significantly influenced on the expectation on the housework socialization in the order, Age of homemakers and years of marriage significantly influenced on the utilization of grouped, the utilization of the commodity, the utilization of employee's services and age of homemakers and monthly income on the utilization of the household equipments.

• Journal of Community Nutrition
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• 제8권3호
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• pp.153-159
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• 2006

The current exploratory study investigates and compares the perceptions of the service quality of in-flight meals through the evaluation of recent consumers (within 2 weeks) of services provided by Korean and foreign-based airlines. Twenty (20) items for measuring service quality were categorized into three factor dimensions of 'food quality', 'employee service', and 'professionalism'. Among these, 'employee service' was rated highest by Korean and foreign-based airlines. When items representing each service quality dimension were analyzed and compared, only the 'food quality' dimension of Korean-based airlines was perceived higher than that of other foreign-based airlines. Findings also revealed a spectrum with some items with higher or lower mean values within each service quality dimension. Results of this study can expectedly be used to benefit both from a theoretical and practical point of view by providing empirical data that measure the service quality of in-flight meal service.

• International Journal of Computer Science & Network Security
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• 제22권7호
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• pp.371-382
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• 2022

The trend of Bring Your Own Device (BYOD) is gaining popularity all over the world with its innumerable benefits such as financial gain, greater employee satisfaction, better job efficiency, boosted morale, and improved flexibility. However, this unstoppable and inevitable trend also brings its own challenges and risks while managing and controlling corporate data and networks. BYOD is vulnerable to attacks by viruses, malware, or spyware that can reach sensitive data and disclose information, modify access policies, disrupt services, create financial issues, minimise productivity, and entail some legal implications. The key focus of this research is how Saudi Arabia has approached BYOD with the help of their 5-step solution model and quantitative research methodology. The result of this study is a statement about what users know about this trend, their opinions about it, and suggestion to increase the employee awareness.

• 한국콘텐츠학회논문지
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• 제20권9호
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• pp.308-317
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• 2020

본 연구는 대학 행정직원이 직무에 대한 사전 기대와 만족의 차이인 기대 불일치가 직원 만족에 미치는 영향을 조사하여 기대 불일치가 행정직원의 만족도에 미치는 영향을 밝히는 데 있다. 이를 위해 2018년 12월17일부터 2018년 12월24일까지 8일 동안 서울지역 S 대학교에 재직 중인 행정직원을 대상으로 설문조사를 진행하였다. 분석결과는 첫째, 행정직원의 입사전 직무기대와 입사후 직무만족 사이의 차이를 분석한 결과 15개 모든 측정변수에 대해서 유의미한 부(-)의 차이가 발생하였다. 둘째, 근무대가 요인과 인사제도 요인이 직원만족에 유의미한 부(-)의 영향을 미치는 것으로 나타났다. 근무대가와 인사제도의 기대 불일치가 1 늘어나면 직원만족은 각각 0.35, 0.24만큼 낮아진다. 셋째, 근무대가와 인사제도의 하위 항목 중에서도 부서배정과 업무분장, 적절한 보수지급, 보수결정과정의 합리성, 좋은 복지제도 등이 유의한 상관관계가 있는 것으로 나타났다. 기대 불일치와 직원 만족의 유의한 상관관계를 분석하여 재정적인 부담이 낮으면서 직원 만족을 높일 수 있는 항목에 집중하여 행정직원의 기대 불일치 폭을 좁혀나간다면 직원의 만족이 높아지고 결국 교육서비스 품질이 제고될 것이다.

• 한국생활과학회지
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• 제15권3호
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• pp.373-384
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• 2006

This study analysed the effect of mothers' work status on time use in child care and use of market child care services. There were two major questions: Do self-employed (and family worker without being paid) mothers have a flexible work schedule and so can they care her child(ren) well? If it is true, is the work status as self-employee related to non-market child care services? To answer these questions, 1,196 samples were selected from the Time Use Data of 1999, which had been administered by Korea National Statistical Office. Major results were as follows: First, a mother who is family workers without being paid made time to care children frequently more than wage earners. Second, according to regression analysis, mothers' work status was one of the important variables to explain child care activity frequency. Third, among categories of child caring ('physical caring', 'non-physical caring', and 'caring of the others'), mothers spent more frequently in 'caring of the others', and had higher probability to use market child care services. But the more frequently a mother made time in 'non-physical caring' for her child, the lower probability to choose market child care services. In conclusion, it was certain that self-employed mothers benefit from a flexible time schedule at work places. But the relationship of child care activity frequency with use of market child care services was inconsistent.

• 간호행정학회지
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• 제2권1호
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• pp.141-150
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• 1996

As the medical markets have gradually changed from suppliers' markets to consumers' ones, the demands for consumer-centered strategies of hospital management and marketing, improved medical services, etc., have been increasing. Under such circumstances, this study was aimed at evaluating the marketing policies of our hospitals centering around the internal, cxternal and mutual marketing for consumers, and thereby presenting more influential strategies for hospitals. For this purpose, the employees and patients of a third stage general hospital in Seoul were surveyed by means of a questionnaire. All in all, 285 patients and 284 employees answered the questionnaire. The results of the survey can be summarized as follows : First, patients come to a hospital directly, according to rumors or being introduced by its employee. Second, the important factors determining patients' choice of a hospital are facility, medical staff, traffic and employee. Other factors are patient's age, living area, distance between patient's house and hospital, etc. Third, patients' perception of a hospital affects their choice of the hospital. Fourth, employees and patients perceive differently the marketing strategies of the hospital. Fifth, well-planned marketing strategies may change some sources of inconveniences into those of conveniences. Based on the above findings, effective marketing strategies for gonoral hoopitale can be presented as followes. 1. The poblic relations of hospital should be established first with visiting patients and employees. 2. The marketing strategies should be-based on the factors determing patient's preferences for hospital. 3. The marketing strategies should be flcxiblc enough to complement the weak points of the hospital. 4. The marketing strategies should be directed towards the improved medical services as well as mutual actions between consumers and employccs. 5. The marketing strategies should take into consideration employees perception and thus induce their voluntary participation. All in all, the study may be limited in that its results cannot be easily generalizod due to its small size, patients' variublcs rather than qualitative medical services are primarily reviewed, and that it depended on a straight forward questlonnaire survey.

• 한국콘텐츠학회논문지
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• 제18권1호
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• pp.587-595
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• 2018

본 연구는 멀티플렉스 영화관 관람객을 대상으로 영화관 선택속성에 대한 중요도 및 성취도를 분석해 보고자 하였다. 이에 멀티플렉스 영화관을 방문하여 영화를 관람하고자 하는 관람객을 대상으로 자료를 수집하여 대응표본 T-test를 실시하였으며 유의한 차이가 있는 속성과 각 선택 속성들 간의 순위를 살펴보았다. 또한 요인분석을 통하여 주요서비스, 인적서비스, 물리적 환경, 보조서비스의 4가지 하위요인을 도출하였으며, IPA(Importance-Performance Analysis)기법을 이용하여 집중 영역, 유지 영역, 저순위 영역, 과잉노력 지양 영역의 항목들을 도출하였다. 분석결과는 아래와 같다. 제 I사분면은 노력집중영역은 상영시간대의 다양성, 상영영화장르의 다양성, 모바일 앱 이용의 편리성, 주차시설의 규모와 편리성으로 나타났다. 제 II사분면인 지속유지 영역은 웹사이트 예매의 편리성, 카드제휴를 통한 할인혜택, 직원의 친절성, 직원의 정확한 서비스 정보전달, 편안한 좌석, 스크린 크기, 영화관 사운드 품질, 주변 환경과의 연계성, 대중교통의 편리성 등으로 나타났다. 제 III사분면인 저순위 영역은 멤버십제도, 직원복장의 단정함, 대기시간을 위한 휴식 공간, 주변접근성, 스넥코너의 다양성, 전반적 청결도로 나타났다. 제 IV사분면은 과잉노력 지양 영역으로 상영관 온도의 적정성과 서비스 숙련도로 나타났다.

• 한국보건간호학회지
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• 제28권3호
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• pp.553-564
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• 2014

Purpose: The aim of this study is to identify the expectations and perceptions of health center users as to the services. SERVQUAL scale was used for measurement of service quality. The purpose of this study is to offer baseline data for improving the quality of health care services. Methods: The subjects were users of a health center in S City in Kangwon-do; 170 people participated in this study. Results: Regarding service quality depending on general characteristics, the following results were obtained. First, there were statistically significant differences depending on the gender, purpose of visit, and satisfaction in the health center. Second, the services fell short of the expectations. Third, the quality of 'safe, accurate services' scored the highest, while 'empathy and friendliness' scored the lowest. Fourth, 'internal, external environment of the health center' scored the highest, while 'courtesy of staff' scored the lowest. There were no statistically significant differences. Conclusion: Based on the findings, the following are suggested. First, employee education should be provided for development of empathy and interaction with patients; those are the weakest areas in the health care services. Second, a system allowing patients to understand and participate in their treatment should be developed.