• 한국직업건강간호학회지
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• 제10권1호
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• pp.110-119
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• 2001

This study was performed to review applying the case management to the occupational health nursing as a cost-effective way for injured workers. The case management for injured workers is a comprehensive management system, which is composed of planning and implementing in cooperation with employee, employee' family, medical service provider team, employer and case manager, to provide high quality health services to employee and their family. The case management process for injured workers is similar to the nursing process. It thus appears that the occupational health nurse is best personnel to perform the role of case manager for injured workers in workplace. As a case manager in workplace. the occupational health nurse would be expected to get both knowledge and experiences, to get trusted from the employee and employer, and to expand professional domain in changing health care environment.

• 한국IT서비스학회지
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• 제13권4호
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• pp.79-91
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• 2014

The purpose of this study is to analyze the status and the competitiveness improvement of game contents industry comparing to relative LQ index of the no. of character company, the no. of employee and the amount of revenue of 2011, 2012, and 2013 between including Metro area and regional blocks(kangwon, chungchung, daekung, honam, dongnam and jeju region. The results of this research are as follows. In case including metro regional analysis, no. of employee suggested Metro and Chungchung have high competitiveness in during the 3 years. And in case of no. of game company suggested honam, dongnam and jeju area have high competitiveness between 2012 and 2013. The amount of revenue of game industry indicated the only Metro area have over LQ 1.0 which relative higher competitiveness than the other culture contents industry. But in case of except of Metro, no. of game company indicated honam, jeju have relative high competitiveness over LQ 1.0 and the no. of employee indicated kangwon, chungchung, honam and jeju showed relative competitiveness during 3 years. The amount of revenue of game industry indicated kangwon, chungchung and honam suggested high competitiveness. Honam area have strong competitiveness among three category by regional longitudinal analysis. Kangwon and jeju area suggested 2nd strong regional competitiveness. The main competitiveness of game industry were well established among national industry cluster.

• The Journal of Asian Finance, Economics and Business
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• 제7권9호
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• pp.489-497
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• 2020

The introduction of self-service technologies (SSTs) in retail stores aims to provide customers with a more satisfying shopping experience. Many retailers are increasingly turning toward the adoption of self-service technologies in providing services directly to customers. Given that previous SST research has focused mainly on the impact of the introduction of SST on customer responses, the present study explored the impact of the presence of employees in the relationship between SST and customer responses. Based on the two ground theories, motivation-based theories of behavior and social impact theory, this study tested the relationships between shopping motivations, SST use intention, and retailer attitude. Moderating effects of the presence of employees on the three relationships were also tested. Data were collected using an online survey and analyzed through structural equations modeling. Test results showed that both hedonic and utilitarian shopping motivations effect on SST use intentions, and SST use intentions effect on retailer attitude, subsequently. Although the presence of employee did not moderate the relationship between shopping motivations and SST use intentions, the employee presence moderated the relationship between SST use intentions and retailer attitude. The impact of SST use intentions on retailer attitude was higher in the high presence of employee group than in the low group.

• 보건의료산업학회지
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• 제10권4호
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• pp.13-23
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• 2016

Objectives : This research used an exploratory approach to identify factors affecting business strategies due to changes in the healthcare market and customer loyalty factors. Methods : The research model was formulated using antecedents divided into diagnosis quality, employee attitudes, and servicescape. Moreover, differences in the structured model were analyzed according to hospital size. The data were gathered through surveys on clients, who has received care at participating hospitals. From the 200 that were distributed, 150 questionnaires were analyzed, to facilitate analysis of the research model. Results : The effects of diagnosis quality, employee attitudes, and servicescape, on customer loyalty were mediated by trust. We also found the differences between small and large hospitals. Conclusions : Customer loyalty in small hospitals was affected by servicescape, whereas that in large hospitals was affected by diagnosis quality and employee attitudes. The research results could be used to develop strategies to improve customer loyalty.

• 산학경영연구
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• 제14권
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• pp.63-76
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• 2001

기업 서비스(business services)는 제조업이나 서비스업에 제공되는 산업재적 성격의 서비스로서 서비스 산업에서 매우 빠르게 성장하는 동시에 높은 비중을 차지하고 있다. 이러한 중요성에도 불구하고 기업 서비스 분야 연구는 상대적으로 소흘히 다루어져 왔다. Matthyssens and Vandenbempt(1998)는 기존의 서비스 연구 중에서 산업재 서비스의 관리 및 마케팅 연구는 상대적으로 비중이 적다고 하였고, Morris and Davis(1992)와 Moore and Schlegelmilch(1994) 역시 산업재 서비스 마케팅 연구의 부족과 이 분야의 보다 많은 관심과 연구의 필요성을 지적하고 있다. 본 연구에서는 한국 기업을 대상으로 기업 서비스 소싱 유형 및 전략에 관하여 실증적으로 고찰하였다. 연구 결과를 요약하면, 공급자 충성도가 관여도에 관계없이 공급자 선정 결정에 영향을 미치지 못하고 있으며, 가격 요인의 영향력이 기대와는 달리 저관여 구매상황에서 미미하였다.

• 한국병원경영학회지
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• 제12권4호
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• pp.22-44
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• 2007

The objective of this study is to examine relevant factors of the service level of aged care facilities. The sample used in this study consisted of 357 aged care facilities in Korea. Data were collected with self-administered questionnaire and 140 returned questionnaire were analyzed by SPSS Version 12.0. The major findings of the study are as follows: First, there was no significant mean difference in the service level by the facility characteristics, except the length of operation. Second, it was found that both administrative characteristics and employer characteristics were positively associated with the level of nursing and supportive services. Third, the study results revealed that the following three variables of employee education and training, community networks, and employer's philosophy and management principles had significant positive effects on the level of nursing services. Meanwhile, the following two variables of employee education and training, and community networks had significant positive effects on the level of supportive services. In conclusion, in order to improve their service level, the managers of aged care facilities in Korea should make efforts to provide more employee education and training, establish networks with the community stakeholders, for example, local clinics and hospitals. It is also recommended for the government to make a policy inducing more qualified private investors to enter the aged care market, as well as to strengthen the qualification of the managers of the public aged care facilities.

• 한국항공운항학회:학술대회논문집
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• 한국항공운항학회 2015년도 추계학술대회
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• pp.198-211
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• 2015

Aviation industry, which is highly dependent on human resources, emphasizes airline's human resources management and performance check because quality of services provided to customers is closely related to airline's employees. Because roles of cabin crews take a significant portion of services provided to customers, airlines and cabin crews represent an inseparable relationship. Attitudes of cabin crews who plays the role of facing and dealing with customers directly in the process of providing flight related services are an essential factor that determines an image of an airline and actually have significant impact on the performance as well. By increasing performance satisfaction of cabin crews, organizational loyalty can be strengthened and such successful human resources management could have a positive effect on increasing customer satisfaction as well as revenues. From corporate's perspective, performance satisfaction of an employee is a crucial factor that decides the quality of service provided to customers that supports employee retention as well as client retention. This can eventually lead to organization loyalty that can positively affect overall work performance. Thus if corporates put efforts in and invests to improve and develop favorable attitudes and service quality within employees, performance satisfaction and organizational goals will be more effectively achieved.

• 한국안광학회지
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• 제5권1호
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• pp.181-186
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• 2000

이 연구는 안경원이 제공하는 여러 가지 서비스에 대한 만족상태와 이에 관련된 변수를 파악하여 안경 사용자에게 보다 나은 양질의 서비스를 제공하게 할 목적으로 시행되었다. 연구 대상자는 서울시에 소재한 안경원 다섯 곳을 선택하여 이들 안경원에 내원하는 안경사용가들을 대상으로 하였으며 자료는 1999 10. 1부터 1999. 12. 1까지 2개월간에 구조화된 자기 기입식 설문지를 이용하여 수집하였다. 회수된 설문지는 250부이였으나 답변이 불확실한 28부를 제외하고 222부만을 분석하였다. 주요결과는 다음과 같다. 1. 연구대상자의 성별 분포는 남자 54.1%, 여자 45.9%였으며, 연령군 별로는 20~29세가 47.7%로 가장 많았고, 학력은 대졸이상이 35.1%, 고졸 32.4%였다. 2. 안경원에 대한 안경사용자의 만족에 영향을 미치는 요인은 직원항목과 진열된 안경테 항목이었다. 3. 안경원에 대한 안경사용자가 재 이용할 의사에 영향을 미치는 요인은 시설상태 항목, 의견반영 항목 그리고 직원 서비스 항목이었다. 4. 안경원을 방문한 안경사용자가 자기가 방문한 안경원을 다른 제 3 자에게 추천할 의사에 영향을 미치는 요인은 직원 항목, 진열된 안경테 항목, 시설상태 항목 그리고 가격 항목이었다. 이상의 연구 결과를 볼 때, 안경원을 이용하는 안경사용자의 만족을 높이기 위해서는 무엇보다 안경원의 직원(안경사)이 안경에 관련된 풍부한 지식을 갖추고 안경사용자에게 친절히 설명하여 신뢰감을 주어야 할 것으로 생각되었다.

• The Journal of Asian Finance, Economics and Business
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• 제10권2호
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• pp.91-97
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• 2023

In the current era of globalization, financial and banking organizations have been facing ever-growing challenges in the global market regarding retention, customer satisfaction, commitment, engagement, proper services, and the belief of their employees. Employees are regarded as an enormous asset for every organization that plays an important role in achieving the vision of the company. The objective of this study is to explore the determinants of bank employee retention and its impact on an organization in the context of Bangladesh. In terms of research purpose, non-probability convenience sampling has been used in this study, and the targeted population was the commercial bank employees of Bangladesh. In terms of data collection, the researchers have used the adopted questionnaires from previous studies. In this study, the total sample size was 180, and a questionnaire was sent to the respondents through e-mails. For analyzing the collected data, SPSS 26.0 version has been used to test the study model and the proposed hypotheses. This study shows that there were four independent variables training and development, organizational culture, job satisfaction, and career development have a positive and significant impact on employee retention. So, the bank management should organize the retention program for the welfare of the employees.

• 보건의료산업학회지
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• 제3권2호
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• pp.29-43
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• 2009

The purpose of this study is to provide basic material about the improvement method of the hospital evaluation system by grasping recognition, corresponding behavior to evaluation, influence and problems about the hospital evaluation system with respect to the employee of mid sized hospitals having relatively poorer environment. In this study were used 518 questionnaires to hospital employee working at 20 general hospitals in Pusan, Kyungnam with less than 500 beds and having experience of the hospital evaluation during 2005~2007. As a result of the research, they felt the investigation tool used for the hospital evaluation has too many items and it could be difficult to reflect characteristics of each hospital. It appeared that utilization of the report result after the hospital evaluation was helpful for grasping a part necessary for hospital improvement and the present level of hospitals and increase of interest about medical service quality improvement of the a hospital director or hospital employee. They trusted the result of the hospital evaluation to some degree, and recognized it helps the patients to select a hospital and increase rights-to-know. Hospital employee recognized the necessity and showed high interest and participation, but they didn't sympathize in the propriety and the feasibility of the hospital evaluation items. High degree evaluated hospital employee receive hospital evaluation system positively and think hospital services to be improve after taking hospital evaluation. The hospital evaluation should make the hospital to effort to achieve medical quality improvement to its purpose. Also, systematic reformation will be necessary to reflect characteristics of the hospital that has relatively small scale or locates in poor environment.