• 한국철도학회:학술대회논문집
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• 한국철도학회 2008년도 추계학술대회 논문집
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• pp.1988-1998
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• 2008

Performed was a survey to find the level of interest on passenger services using IT and smart sensor technology in connection with High Speed Train development in Korea. The survey respondents were sampled from the KTX passengers, KTX crews, Korail employees, IT or sensor experts, and rolling stock experts. The results of the survey were categorized as importance, urgency/necessity, importance vs urgency/necessity, improvement measure, preferable activities based on the trip length, and inconveniencies. By analyzing the results, service items that can be implemented to the High Speed Train were recognized. The results showed that a passenger tends to expect to have his/her comfort and convenience, an attendant safety and serviceability, a Korail employee information provision and serviceability, an IT/sensor expert technological implementation done, and a rolling stock expert implementation done in practical level.

• Nutrition Research and Practice
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• 제15권sup1호
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• pp.22-31
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• 2021

Coronavirus disease 2019 (COVID-19) is a new type of respiratory disease that has been announced as a pandemic. The COVID-19 outbreak has changed the way we live. It has also changed the food service industry. This study aimed to identify trends in the food and food service industry after the COVID-19 outbreak and suggest research themes induced by industry trends. This study investigated the industry and academic information on the food and food service industry and societal trends resulting from the COVID-19 outbreak. The most noticeable changes in the food industry include the explosive increase in home meal replacement, meal-kit consumption, online orders, take-out, and drive-through. The adoption of technologies, including robots and artificial intelligence, has also been noted. Such industry trends are discussed in this paper from a research perspective, including consumer, employee, and organizational strategy perspectives. This study reviews the changes in the food service industry after COVID-19 and the implications that these changes have rendered to academia. The paper concludes with future expectations that would come in the era of COVID-19.

• Asia pacific journal of information systems
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• 제30권1호
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• pp.120-142
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• 2020

Present-day organizations have become largely dependent on mobile instant messaging services (MIMs) for various organizational purposes. Focusing on the increasing use of MIMs in today's organizations, this study aims to explain how different aspects of KakaoTalk, the most dominant MIM in Korea, influence employees' attitudes toward their current employers, and how these attitudes impact the employees' intentions to stay at their present workplaces. Overall, with the exception of one factor (satisfaction with KakaoTalk use), all other factors (perceived quality of information exchanged through KakaoTalk, belongingness through KakaoTalk, and KakaoTalk overload) significantly influenced employee's attractiveness toward their current employers. Specifically, while KakaoTalk overload's effect on perceived organizational attractiveness was negative, two other factors were positively associated with it. Perceived organizational attractiveness also strongly influenced employees' intention to stay at their present workplaces. These findings contribute to expanding practical and theoretical understandings regarding the critical roles of MIMs in the efficient management of organizations in this hyperconnected society.

• 인터넷정보학회논문지
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• 제11권6호
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• pp.87-110
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• 2010

국내 기업의 우수 기술 관련 기밀 정보량은 늘어났지만 정보 유통의 디지털화로 유출 위험은 커지고 불법유출 경로를 파악하기가 매우 어려워서, 실제 유출 사례가 늘어감에도 막을 대책이 없어 재정적 피해는 점점 커지고 있다. 그러나 현재 문서보호 시스템은 저작물 보호 차원에서 설계되어 있어서, 합법적 사본이 유출될 경우 불법적 사용 방지 및 추적에 무방비이고, 내부자가 공모한 유출에는 대책이 전혀 없다는 것이 문제이다. 기업비밀의 특성상 폐쇄된 멀티캐스트 그룹 내 유통으로 제한하는 것이 적합하지만 그룹 기반 표준 프로토콜을 적용하여 기업비밀보호에 필요한 보호조건을 충분히 만족시키는 설계 연구가 없었다. 본 연구는 원천봉쇄 시스템 구조 설계 연구의 후속 연구로서 MSEC 기반 키-관리 프로토콜을 IGMP, SNMP와 접목하여 완전한 보호기능을 달성하는 비밀정보 유통 프로토콜을 제안하고, 프로토콜 구현의 단계적 시간 순서 차트까지 설계하였다. 본 연구는 비밀정보보호의 강력 보안조건인 암호화 유통원칙, 키와 정보 분리원칙, 반출시 처리와 저장의 분리원칙, 사용자와 호스트의 이중 인증 원칙을 적용한 키-관리 프로토콜 및 비밀정보 유통 프로토콜을 제안한다.

• 한국산업정보학회논문지
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• 제23권5호
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• pp.145-157
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• 2018

본 연구는 항공객실서비스의 인적서비스 역량에 따른 국내 항공사의 서비스 실패 사례를 분석하여 서비스 회복 방안 및 항공객실서비스품질을 향상시킬 수 있는 대응절차와 전략방안을 제시하였다. 항공사의 물적서비스와 인적서비스에 따른 서비스 실패는 고객의 이탈을 가져올 수 있고 기업의 수익성 향상에 부정적인 영향을 미칠 수 있다. 그러므로 고객만족을 위해 서비스 실패 상황이 발생 시 신속한 대처를 통한 회복의 노력을 기울여 고객 불만이 재발되지 않도록 해야 한다. 특히 항공객실승무원에 의한 서비스 역량은 고객 평가와 밀접하게 연관되어 있으며, 객실서비스 회복을 위한 인적서비스 역량은 고객만족도에 매우 긍정적인 영향력을 가지고 있다. 따라서 항공객실 서비스의 고객 불만사례 원인을 분석함으로써, 서비스 실패가 발생했을 때 효과적이고 신속한 객실 승무원의 대응전략을 찾을 수 있다. 이를 통하여 기업은 고객의 기대가치를 회복하고 고객과 지속적이고 우호적인 관계를 유지함으로써 고객충성도를 이끌어낼 수 있다.

• 한국콘텐츠학회논문지
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• 제20권1호
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• pp.417-426
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• 2020

문화산업은 인간의 창작성을 활용하여 고부가가치를 창출할 수 있다는 점에서 매우 중요한 분야로 인식되어 왔다. 그럼에도 불구하고 지금까지 문화산업에서는 기업가의 역할보다는 개인 창작자의 영감과 아이디어 등에 주로 초점을 맞추어 왔다. 하지만 최근 "한류(韓流)" 등의 영향으로 인해 문화산업에서 기업가의 역할이 중요해지고 있다. 이에 본 연구에서는 리더의 혁신지향성, 위험감수성, 선발자우위, 종업원에 대한 보상, 재도전용이성이 마켓리더십에 미치는 영향에 대해 분석하였다. 그 결과, 위험감수성, 선발자우위, 종업원에 대한 보상, 재도전용이성의 경우에는 모두 마켓리더십에 긍정적인 영향을 미치고 있었으나, 리더의 혁신 지향성에서는 유의미한 결과가 도출되지 못하였다. 이는 문화산업에서 마켓리더십을 가지기 위해서는 리더의 직관보다 구성원들의 창의성이 발휘될 수 있는 환경 조성이 더 효과적임을 보여준다. 본 연구의 결과는 문화산업에 속하는 기업들이 전략을 수립하거나 정부에서 정책을 결정할 때, 기업가정신이 강조되어야 함을 시사한다.

• 한국병원경영학회지
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• 제7권1호
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• pp.1-18
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• 2002

Empowerment is a multifaceted concept which can be described somewhat differently. In general, it is defined as the motivational concept of autonomy and self-efficacy. Recently, this concept of empowerment is applied to improve organizational staff's job satisfaction and organizational commitment in many organizations. Empowerment in service organizations has certainly generated more publicity than any other organizations. The objective of this study is to measure the degree of hospital administrative staff's empowerment using Spreitzer(1995)'s empowerment theory, and also to analyze the relationship of empowerment and job satisfaction and organizational commitment. Spreitzer argues that the work empowerment is composed of 4 dimensions (meaning, competence, self-determination, and impact) and each dimension influences employee's job satisfaction, organizational commitment, and organizational performance in the end. In order to carry out this study, data were collected by self-administered Questionnaires from 181 hospital administrative staff at 3 university hospitals in Inchon and Kyunggi-Do. The response rate is 86%. The Collected data were analyzed with SPSS statistical package V10.0. The major findings of this study are as follows: First, the degree of hospital administrative staff's empowerment is a high level point at the 7 Likert Scale. Second, the reliability of 3 variables, empowerment, job satisfaction and organizational commitment, was statistically satisfied(Cronbach's alpha>0.80). Third, as a result of correlation analysis, four components of empowerment, job satisfaction and organizational commitment showed a positive relationship. Finally, multiple regression analysis was conducted to find the impact of empowerment on job satisfaction and organizational commitment. In the case of job satisfaction, the meaning and competence factors have a positive effect(P<0.05). And the case of organizational commitment, the meaning and impact components have a positive relation(p<0.05). These results showed that the workplace empowerment is significantly related to employee's job satisfaction and organizational commitment.

• 대한지역사회영양학회지
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• 제5권2호
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• pp.225-235
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• 2000

Service quality has become an important factor to meet customer satisfaction in the food service industry where competition is getting severe. Organizations are focused upon strengthening customer loyalty through customer satisfaction. Therefore, this study, taking customers as subjects, is intended to analyze factors affecting customer loyalty, on the basis of service quality satisfaction. In doing. so, the analysis has been done with 232 customers who are purchasing service from the food services industry, for general information, and service quality expectation, service quality satisfaction and overall satisfaction. The results of the study are as below. 1) From a factor analysis, the service quality expectation level of customer has been categorized into 4 factors, which are named General ′General management ′, ′Food′, ′Reliability′and ′Reputation′. 2) From the factor analysis, the service quality satisfaction level of customer has been categorized into 6 factors, which are named ′Employee attitude′, ′Food′, ′Reliability′, ′Atmosphere′, ′Reputation′ and ′Price′. 3) After classifying customers into 3 groups according to two criteria-"will buy the service again" and "will suggest to others", a comparison has been done for the service quality expectation dimension of customers by each customer group. The result shows that the group having both the "will buy the service again" and "will buy the service again "and "will suggest to others" criteria, that is, with higher customer loyalty, tend to have higher point than other group in factors of ′Food′, ′Reliability′, ′Reputation′(p〈.05). 4) As per the dimension of customer\`s service quality satisfaction level, factors like ′Employee attitude′, ′Food′, ′Reliability′, ′Atmosphere′, ′Reputation′, and ′Price′have shown differences according to each loyalty group(P〈.001). 5) Customers′overall satisfaction level according to each customer loyalty group has been found to be more important for the group having a higher loyalty level(p〈.001) 6) From the discriminant analysis with employing judging variables, such as the customer′s service quality expectation level, service quality satisfaction level and general satisfaction level, customer loyalty groups have been identified as accurately as 68.9% of the explanatory power.

• 인터넷정보학회논문지
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• 제22권5호
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• pp.79-86
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• 2021

빅데이터 분석의 유용성이 주목을 받으면서 경영학 분야에서도 이를 활용하여 기업의 성과를 예측하고자 하는 다양한 연구들이 진행되고 있다. 이러한 선행연구들은 주로 뉴스 기사나 SNS 등 기업 외부의 자료에 의존하고 있다. 직원의 만족도나 기업에 대한 직원의 인식, 장단점 평가와 같은 기업 내부의 목소리는 기업가치에 대한 잠재적인 영향력에도 불구하고 상대적으로 확보가 어려워 관련 연구가 아직 충분치 못하다. 이에 본 연구에서는 국내 유가증권시장 상장 기업을 대상으로 임직원의 기업리뷰가 기업가치에 미치는 영향을 살펴보고, 이를 기반으로 기업가치를 예측하는 모형을 구축하고자 한다. 이를 위해 온라인 기업리뷰 사이트인 잡플래닛(Jobplanet)에 2014년부터 2019년까지 전·현직원이 남긴 97,216건의 기업리뷰를 수집하고 동 데이터에 근거하여 머신러닝 기반의 예측 모형을 제안하였다. 제안한 모형 중 LSTM 기반 모형의 정확도가 73.2%로 가장 높았고 MAE 또한 0.359로 가장 낮은 오차를 보였다. 본 연구는 국내에서 머신러닝을 활용한 기업가치 연구 분야에 유용한 사례가 될 것으로 기대한다.

• 한국지역사회생활과학회지
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• 제19권4호
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• pp.537-546
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• 2008

The purposes of the study was to identify customers' satisfaction factors regarding foods and services in food courts in big department stores and discount stores in Seoul and Cheonan. A survey of 235 customers was conducted regarding customer satisfaction levels and factors of food and services. Customers' perceived level of attributes were identified into eight underlying dimensions by factor analysis as follows: factor 1 was "cleanliness": factor 2 "service quality": factor 3 "accuracy": factor 4 "atomosphere": factor 5 "food quality": factor 6 "menu information": factor 7 "price" and the eighth factor was "food result". Regression analysis indicated that "cleanliness" was found to be the most important factor contributing to customers' overall satisfaction. There were significant differences in customers' perceived satisfaction level of "food quality"(p<0.01), "accuracy", and "price" factors(p<0.05) between department stores and discount store. The customers' perceived satisfaction levels of "accuracy", "food quality" and "price" factor at a large store food court are higher than those of department store food court. Comparing location of food court, there were significant differences in customers' perceived satisfaction level of "accuracy" and "price" factors between in Seoul and Cheonan(p<0.001). The customers' perceived satisfaction levels of "accuracy" and "price" at the discount store in Seoul are lower than those of food court at Cheonan. It is suggested that the management should pay attention to the sanitation of their dinning halls, kitchens, hygienic dishes, hygienic water fountain, employee hygiene, and a proper place to put used dishes to increase the customers' satisfaction.