• 대한산업공학회지
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• 제34권3호
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• pp.355-361
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• 2008

Technology developers in academia tend to be short of professional knowledge and recognition of technology transfer strategies. It is even severe in Korea where the concept of employee's invention has just started to effect in academia. Wasteful contract negotiation disputes cannot only be painful but also can hamper better invention. The main purpose of this paper is to design guidelines for an optimal contract strategy for technology transfer from the perspective of the technology developer in academia, the intermediary and the receiver. Applying conjoint analysis, this study shows not only the relative importance of the attributes related to the technology transfer contract but also the most important conditions of the contract. It is expected that this study may improve the efficiency of technology transfer activities in academia in Korea.

• 아태비즈니스연구
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• 제3권2호
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• pp.1-7
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• 2012

The purpose of this case study is to discuss the issues and challenges pertaining to industrial safety. The case study begins with the shocking incident of the brutal killing of top-executive of the company by agitated workers. Inspite of having conducive environment for business, Italian subsidiary Robusto Muro Ltd had to confront industrial Relations issues at an incredible and unprecedented level. Management perspective, workers viewpoint, competitors approach and diplomatic comments by political bigwigs have also been incorporated so that the students may have 3-dimensional understanding of the scenario. The case of such genre will facilitate the students to comprehend and discuss the employee-employer relationship and industrial safety, in particular and industrial relations and IR machinery, in general.

• Nutrition Research and Practice
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• 제15권sup1호
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• pp.22-31
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• 2021

Coronavirus disease 2019 (COVID-19) is a new type of respiratory disease that has been announced as a pandemic. The COVID-19 outbreak has changed the way we live. It has also changed the food service industry. This study aimed to identify trends in the food and food service industry after the COVID-19 outbreak and suggest research themes induced by industry trends. This study investigated the industry and academic information on the food and food service industry and societal trends resulting from the COVID-19 outbreak. The most noticeable changes in the food industry include the explosive increase in home meal replacement, meal-kit consumption, online orders, take-out, and drive-through. The adoption of technologies, including robots and artificial intelligence, has also been noted. Such industry trends are discussed in this paper from a research perspective, including consumer, employee, and organizational strategy perspectives. This study reviews the changes in the food service industry after COVID-19 and the implications that these changes have rendered to academia. The paper concludes with future expectations that would come in the era of COVID-19.

• 동아시아식생활학회지
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• 제19권5호
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• pp.827-835
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• 2009

컴퓨팅 테그놀로지 도입은 직장이나 조직내에서 커다란 변화를 가져온다고 한다. 이 연구는 레스토랑 내에서의 IT도입이 종사자들의 직업에 대한 태도와 고객에 대한 행동에 미치는 영향을 파악하는 것을 목적으로 한다. 이 연구에서 IT 도입에 따른 종사자들의 태도를 측정하는 변수는 IT 도입에 대한 인식, 내적 동기 부여, 전반적인 직업의 만족도, 조직에 대한 긍지이며, 종사자들의 행동 변수로는 고객에 대한 긍정적인 행동이 사용되었다. 이 연구의 표본은 full-service, mid-scale의 레스토랑에 종사하는 종업원들이다. 제안된 연구 모형에 포함된, IT 도입에 따른 종사자들의 태도와 행동의 변화를 조사하기 위하여 6개의 가설이 수립되었다. 이 연구는 조직 환경의 변화에 따른 직무에 대한 인식과 태도의 연관성에 대한 지식을 발전시킨다는 면에서 의미가 있다. 이 연구의 산업계에 대한 실증적인 공헌은 레스토랑 owner나 manager에게 컴퓨터 기술 도입에 대한 결정을 하는데 유용한 시사점을 줄 수 있다는 것이다.

• 한국프랜차이즈경영연구
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• 제11권3호
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• pp.19-26
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• 2020

Purpose: The old axion to put the customers first (e.g., customers are king, customers are always right) has been taken for granted in the service sector. In addition, many companies in South Korea are providing customer-first education for employees at their contact points to strengthen their competitiveness. However, excessive increase in the psychological power of the customer can lead to a problem of abuse of power, called 'Gap-jil.' Despite these concerns, most companies hardly discard policies to give high priority to customers because of the assumption that it enhances customer satisfaction leading to organizational performance. However, in recent years, some franchise catering companies have posted warnings about the abuse of power by customers, and a movement to pursue a power-balancing between service providers and their customers is spreading. Research design, data, and methodology: This research is conducted to reconsider the principle of the customer-first perspective and to create a basis for arguments that can solve the problem of abuse of power, which is recognized as a serious social problem. In this research, we test and analyze the effect of customers' psychological power in the context of a restaurant on expectation for service and response to service failure. Result: The result of an experimental study shows that the effect of psychological power on customer satisfaction can be somewhat negative. Also, customers with high psychological power are more likely to have high service expectations. Especially high psychological power of customers causes a difference in the expectation level of human factors such as employee attitude, while the difference in expectations of non-human factors such as restaurant atmosphere was not statistically significant. In addition, when customers with high psychological power encounter service failure situation, they are more likely to feel disappointment and regret with a service provider. Meanwhile, the effect of psychological power on complaining behaviors are not significant. Conclusions: The findings of this research provide meaningful implications that the service providers should reconsider their existing corporate culture and management policies that put customers first. In addition, the result of this research is provided meaningful opportunities to review the management philosophy for the company's customers and the education philosophy for the employee education.

• 아태비즈니스연구
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• 제14권3호
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• pp.115-147
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• 2023

Purpose - This study examines previous research on organizational silence for several decades since the concept of organizational silence was firstly suggested in 2000. In this study, based on previous studies on organizational silence published in domestic and international journals from 2010 to 2022, research trends were analyzed, issues were derived, and future research was suggested. Design/methodolgy/approach - The authors searched relevant keywords such as organizational silence, employee silence, employee voice and so on in the domestic as well as international academic database. 63 domestic papers were found, and based on these articles, we analyzed the research trends. Findings - Similar variables were proven with only different contextual samples without any originality in the theoretical perspective. Moreover, studies on the causal relationship between each type of organizational silence and the occurrence of organizational silence over time were also insufficient. In addition, because research on public organizations was limited to police officers and public officials, future research is needed to investigate more different organizational situations. Furthermore, other variables such as personal characteristics and leadership factors were also relatively unexplored. Based on these limitations, future research is needed to consider more diverse demographics, Korean cultural factors, organizational characteristics, and the patterns changes in time. Research implications or Originality - This study suggests limitations as well as future directions by summarizing the previous research on organizational silence which is an emerging issue in global societies and the organizational management filed.

• 중소기업연구
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• 제40권4호
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• pp.75-94
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• 2018

본 연구는 개인이 창업 후에 다시 취업하는 상황을 제시하고, 이러한 상황이 나타나는 과정을 분석한다. 창업 후 재취업은 자영업자에서 임금 근로자로의 경력이동을 의미하는데, 이런 경력이동을 경험한 창업자는 '실패자' 혹은 '무능력자'라는 사회적 낙인을 받는 경향이 있다. 따라서 창업자에게 경력이동은 쉽지 않은 결정이다. 본 연구에서는 이러한 의사결정에 영향을 주는 요인을 탐색적으로 고찰한다. 구체적으로, 창업자가 재취업을 고려하는 경우, 창업비용을 경제적 측면뿐만 아니라 사회 심리학적 관점에서 인식할 개연성이 크다. 본 연구에서는 창업비용이 창업자의 재취업(의사)결정에 어떤 영향을 미칠 것인가에 대해 실증분석을 하고자 한다. 이에 한국교육고용패널(KEEP) 데이터베이스에서 창업자의 재취업 사건사를 중심으로 데이터를 재구성하고, 창업비용이 창업 후 재취업을 하는 데 소요되는 기간을 콕스의 비례위험모형을 적용하여 분석하였다. 그 결과 창업비용이 창업자들의 재취업에 부정적인 영향을 미치는 것으로 나타났으며, 이런 경향은 남성 창업자들에 비해 여성 창업자들에게서 더 두드러지게 나타났다. 이와 같은 결과는 창업비용에 따른 창업 후 재취업 의사결정이 경제적 관점에 의해서만 이루어지는 것이 아니라 사회적 낙인과 같은 사회심리적인 요소에 의해서도 영향을 받을 수 있음을 시사한다.

• 마케팅과학연구
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• 제20권1호
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• pp.49-58
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• 2010

企业社会责任已经成为学者们进行研究的一个重要课题. 多数认为企业社会责任对企业去定义他们在社会中的责任是必要的, 并且为他们的商业活动提供社会和道德标准. 其结果是, 相当数量的零售商已经采用企业社会责任为一个战略工具来宣传他们的商业活动. 为此, 本研究企图探索美国消费者在他们对零售商主观的感知和评估的基础上在道德购买和消费中的态度和行为. 本文的目的包括: 1)测定参与者对零售商企业社会责任的认知度. 2)评定参与者如何评估零售商企业社会责任. 3)测定参与者对零售商企业社会责任的评估过程是否影响他们对零售商的态度. 4)评定参与者对零售商企业社会责任的态度是否影响他们的购买行为. 本文并没有关注实际的零售商企业社会责任表现. 因为消费者的决定过程是基于个体的评定而不是实际的事实. 本研究调查了美国大学生对零售商企业社会责任的认知和评估. 本研究的参与者是56名来自美国东南大学的大学生. 他们的年龄在18岁到26岁之间. 使用开放性译码和选择性译码进行内容分析. 我们收集和分析了超过100张单倍行距的答复. 使用两步骤的译码(即开放性译码和选择性译码. 译码结果和分析笔记用来理解参与者对企业社会责任的认知和从书写的回复中提炼出来包括直接引用的答案所支持的伦理购买行为. 为保护参与者隐私, 这里使用的都是化名. 参与者被要求写下有关零售商, 他们对企业社会责任问题的认识和评估一个零售商的企业社会责任表现. 大部分应答者(n=28)表明他们对企业社会责任有一定的认识但是不觉得需要按这个要求去做. 少数应答者(n=8)表明他们对企业社会责任有一定的认识但是基本不关心. 结果表明当大学生评估零售商的几页社会责任表现时, 他们使用企业社会责任的三个纬度: 员工支持, 社区支持和环境支持. 我们发现如何对待和支持员工是一个评估零售商的企业社会责任的重要准则. 应答者表明作为一个员工和零售商有好的经历会使他们对此零售商有积极的感知和态度. 和员工支持相关的有四个主题: 根据员工表现的奖励和惩罚, 工作环境, 员工教育和训练课程, 以及员工和员工家人折扣. 良好的赏罚机制被认为是一个重要的属性. 和工作环境相关的因素包括: 零售商如何良好的遵守与工作时间相关的规则, 午餐时间和休息同样被认为是重要的属性之一. 有关社区支持, 有三个方面: 对当地社区销售比率的贡献, 对慈善组织的财政贡献和对社区大型活动的支持. 在环境方面, 有两个主题: 循环利用和销售有机或绿色产品. 在回复中有提到, 零售商正在尝试去做对环境友好所能做的. 一位应答者提到这个公司正在创造有环保设计的店铺. 并且能在这家公司的网站上轻松的找到为帮助环境所做的事情的信息. 应答者还注意到这些店铺可提供有机和亲环境产品. 应答者在此类中还提到关于这个公司如何使用环保的杯子和他们如何帮助新奥尔良的居民重建家园. 应答者注意到零售商为购买产品的消费者提供可再使用的袋子. 一位应答者说一家零售商通过提供有机棉来使他们的产品帮助环境. 在分析应答者之后, 我们发现参与者对零售商的企业社会责任的评估影响他们对零售商的态度. 然而, 在态度和购买行为之间有显著的差异. 尽管参与者对零售商的企业社会责任有积极的态度, 但资金和时间的缺乏也影响他们的购买行为. 总体来看, 一半的应答者(n=28)提到在购物时企业社会责任表现影响他们的购买决定. 本研究的结果为零售商针对消费者提高他们的形象而考虑企业社会责任提供了支持. 本研究暗示出消费者根据员工, 社区和环境三方面的支持来评估零售商. 评估, 态度和购买行为似乎是密切相关的. 也就是说, 评估是基于消费者对零售商企业社会责任的认识. 这些认识可以影响他们对零售商的态度从而进一步影响他们的购买行为. 参与者同时表明企业社会责任会使他们对零售商印象良好但是并不会影响他们的购买行为. 在参与者中, 价格和便利似乎超越了企业社会责任的重要性. 本文还讨论了此研究的启示, 对未来研究的建议和研究的局限.

• 한국콘텐츠학회논문지
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• 제20권3호
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• pp.370-378
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• 2020

본 연구는 호텔직원의 주관적 측면에서 바라본 팔로워십의 세부 유형들을 살펴봄으로써 감정노동자인 호텔직원들이 인지하는 팔로워십의 종류와 특성을 파악하고자 하였다. 이에 호텔직원들의 팔로워십의 유형은 어떠하며, 각 유형간의 공통점과 차이점 그리고 각각의 의미는 무엇인지 파악하고자 Q방법론을 이용하였다. Q표본은 총 40개의 문항으로 선정하였다. 분석된 결과, '조직지향형', '개인지향형', '순응지향형', '비판적 수동형'의 4유형으로 분류되었으며, 각각의 유형은 독특한 특징을 나타내었으며 4유형 모두 공통적으로 동의하는 항목과 동의하지 않는 항목을 확인하였다. 이상의 연구는 무엇보다 자신들이 업무로부터 요구되는 감정적 부조화로 인해 감정노동을 해야 하는 호텔직원들의 입장에서 바라본 팔로워십의 특성을 파악함으로써 호텔 경영에 있어 새로운 시각을 제시할 수 있을 것이다.

• The Journal of Asian Finance, Economics and Business
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• 제7권9호
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• pp.697-706
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• 2020

The relationship between education and work is of the greatest concern to individuals and society because they are the key drivers of growth and development. In the context of Industry 4.0, labor and educators are facing the challenges of big changes in the workplace. How to prepare undergraduate students for the world of employment has become the most important mission of higher education providers. This paper explored the competency gap in the labor market in Vietnam from the perspective of employees who have been dissatisfied with the current status. First, a qualitative method with the Delphi technique was applied to confirm this consensus in an employees' competency model. Then, the satisfaction level for each competency criterion was explored by applying the advance quantitative method, namely, best non-fuzzy performance approach. Lifelong learning was ranked first, followed by creativity and innovation, foreign languages, expertise and digitalization, adaptability, and finally, organizing and managing ability. Critical thinking and problem-solving were perceived to have the biggest gap. The order of competency satisfaction is useful in explaining the mismatch between education quality and labor market demand. The findings provide valuable guidelines for education managers who seek to bridge the competency gap and improve education quality.