• 제목/요약/키워드: emotional variable

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TV 제품의 웹사이트에서 동영상의 감성요소가 브랜드 선호도에 미치는 영향력에 관한 실증적 연구 (An objective study on the impact of emotional elements of motion graphics on the brand preference in websites of TV products)

  • 김영석
    • 디지털산업정보학회논문지
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    • 제9권4호
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    • pp.189-199
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    • 2013
  • The goal of this study was to contemplate the impact of emotional elements of motion graphics on the brand preference in websites of TV products. To attain the goal, the emotional elements of motion graphics in websites of TV products, i.e., color, graphic image, typography, and layout, were set as independent variables and the brand preference as a dependent variable. The variables were analyzed objectively. Samples were collected from selected design students attending technical colleges. Among 282 samples collected, 15 were discarded as unfeasible and the remaining 267 were used in the analysis. Statistical analysis techniques used in the study included factor analysis, reliability analysis, correlation analysis, and multiple regression analysis; and 'SPSS Win. 11.5' was used to perform the statistical analysis. From the analysis, the following two results were obtained. First, it appeared that emotional elements of motion graphics appeared in websites of TV products exerted statistically significant impacts on the brand preference. Second, the element exerting the most significant impact on the brand preference among the emotional elements were appeared as 'graphic image' and 'color'. Thus, it was concluded that it is necessary to give priority in 'graphic image' and 'color' to enhance the brand preference.

일부 치과위생사의 공감능력과 감성지능이 정서노동에 미치는 융합적 영향 (Convergence Effects of Empathy Ability, Emotional Intelligence on Emotional Labor in some Dental Hygienists)

  • 김지영
    • 한국융합학회논문지
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    • 제9권5호
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    • pp.53-60
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    • 2018
  • 본 연구의 목적은 치과위생사의 공감 능력, 감성 지능과 정서노동 간의 관계를 조사하는 것이다. 치과 병 의원에 근무하는 192명의 치과위생사를 대상으로 2017년 1월 동안 자체 개발 설문지에 의해 수집되었다. 수집된 자료는 SPSS/WIN 21.0 프로그램을 사용하여 기술통계, t-test, One-way ANOVA, Pearson's corelation 및 다중 회귀 분석을 사용하여 산출하였다. 정서노동의 평균 점수는 $3.61{\pm}0.24$, 공감 능력은 $3.01{\pm}0.28$, 감성 지능은 $3.47{\pm}0.24$였다. 다중 회귀 분석에서 정서 노동에 유의한 영향을 미치는 요인으로 공감 능력과 정서 지능이 확인되었고, 이에 대한 설명력은 26%였다(F=13.58, p<.001). 따라서 치과 의료기관은 치과위생사의 감정노동 수준을 감소시키기 위한 중재 프로그램을 개발하고 중재할 필요가 있다.

간호사의 감성지능이 자기효능감과 직무스트레스에 미치는 영향 - 자기효능감의 매개효과 검증 - (The Effect of Emotional Intelligence on Self-Efficacy and Job Stress of Nurses - Mediating Role of Self-Efficacy -)

  • 이경희;송정수
    • 간호행정학회지
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    • 제16권1호
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    • pp.17-25
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    • 2010
  • Purpose: This study was to investigate the relationship among emotional intelligence, self-efficacy and job stress of nurses. Method: Data was collected from convenient sample of 265 nurses who work for a university hospital in a city. The Questionnaire measured the level of emotional intelligence, self-efficacy and job stress of nurses. The data were analyzed using descriptive statistics, t-test, ANOVA, scheffe' test, pearson's correlation coefficient and hierarchical multiple regression. Result: The mean score of emotional intelligence was 3.41(${\pm}.37$), self-efficacy was 3.27(${\pm}.45$) and job stress was 3.35(${\pm}.65$). There were significant differences on self-efficacy according to age, marital status and education level. And there were significant differences on job stress according to age, working unit. It was a significant positive correlation between emotional intelligence and self-efficacy. The emotional intelligence and self-efficacy were significantly negative correlation with job stress. The emotional intelligence explained 24.8% of self-efficacy and 1.9% of job stress and self-efficacy explained 2.7% of job stress. And the self-efficacy was showed a mediate variable between emotional intelligence and job stress. Conclusion: To decrease job stress, nursing managers ought to develop the emotional intelligence and self-efficacy of nurses, reinforce as a mediating role between emotional intelligence and job stress

Mediating effect of negative perceived stress on the relationship between premenstrual syndrome and emotional eating

  • Yesol Um;Jisun Lee
    • Nutrition Research and Practice
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    • 제17권2호
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    • pp.330-340
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    • 2023
  • BACKGROUND/OBJECTIVES: Emotional eating is one of the eating behaviors in which negative emotions affect eating. During the luteal phase, premenstrual syndrome (PMS) and its associated psychological and physical symptoms can appear in some women, and a few of them suffer from premenstrual dysphoric disorder (PMDD), a severe form of PMS. Some women diagnosed with PMS/PMDD experience emotional eating during the luteal phase, which may be a coping mechanism for psychological stress. This study aimed to investigate how PMS/PMDD and negatively perceived stress are related to emotional eating. SUBJECTS/METHODS: A total of 409 women aged 20 to 39 yrs with a body mass index (BMI) ranging from 18.5 to 29.9 kg/m2 participated in this study. Participants who responded to all the questions of the Shortened Premenstrual Assessment Form, Negative Perceived Stress Scale, and Emotional Eater Questionnaire were divided into a PMDD and a non-PMDD group according to the cut-off value for PMDD diagnosis. Independent t-tests and mediation analyses were performed to compare the 2 groups. RESULTS: No significant differences between the 2 groups were found in terms of BMI; however, the average values for emotional eating, PMS, and negative perceived stress of the PMDD group were significantly higher than those of the non-PMDD group. Only negative perceived stress had a significant effect on emotional eating in the non-PMDD group. In the PMDD group, PMS was statistically significant for both negative perceived stress and emotional eating mediated by negative perceived stress. Consequently, it appeared to have a partial or complete mediation depending on the independent variable for the PMDD group. CONCLUSIONS: This study highlights the importance of managing negative perceived stress to control emotional eating in PMS/PMDD for improved women's health.

요양보호사의 인간중심케어와 서비스 질의 관계 -요양보호사의 감정노동과 직무만족의 매개효과 중심- (Effect of Long-term Care Worker's Person-Centered Care on Service Quality of long term care facility -Focusing on mediating effects of long term care worker's emotional labor and job satisfaction-)

  • 송명섭;이영선
    • 한국산학기술학회논문지
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    • 제22권3호
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    • pp.476-484
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    • 2021
  • 본 연구에서는 요양보호사의 인간중심케어와 직무만족, 감정노동, 서비스 질 간의 관계를 분석하였다. 연구대상 및 조사방법은 전국의 장기요양시설에 근무하는 요양보호사 460명을 대상으로 자기 기입식 설문지를 활용하였다. 연구모형에서 독립변수는 인간중심케어, 매개변수는 직무관련 감정노동(표면행위, 내면행위)과 직무만족, 종속변수는 서비스질로 구성하였다. 모형의 적합성과 서비스 질에 영향을 미치는 각 요인들의 직접효과 및 간접효과를 검증한 결과 모형의 적합도는 적합한 수준이었고, 감정노동 중 내면행위가 서비스 질에 영향을 미치는 중요한 변수임을 알 수 있었다. 특히, 감정노동은 인간중심케어의 가치와 서비스 질에 매우 큰 영향을 미치고 있어 중요한 매개변인 역할을 한다는 것을 확인할 수 있었다. 또한, 인간중심케어가 감정노동을 매개로 하여 서비스 질에 영향을 미치는 총 효과는 통계적으로 유의미한 것으로 나타났고, 내면행위와 서비스질의 관계는 정(+)적 상관관계를 보인 반면, 표면행위와 서비스질의 관계는 부(-)적 상관관계를 갖고 있음을 확인할 수 있었다. 위의 연구 결과를 토대로 인간중심케어에 있어서 요양보호사들의 감정노동과 서비스 질에 대한 임상적, 학문적 관심을 환기시킬 필요가 있음을 제안하였다.

유통업 종사자의 감정노동 영향과 사회적 지원 및 직무자율성의 조절효과 (The Effects of Emotional Labor and Moderating Effect of Social Support and Job Autonomy on Retailing services employee's)

  • 지귀정;박지영;김제숭
    • 대한안전경영과학회지
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    • 제17권3호
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    • pp.247-263
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    • 2015
  • This study seeks to identify effects derived from emotional labor in the distribution industry, and draw ways to systematically manage the employees by exploring effects of the emotion work on performance. For the purpose, literature reviews and empirical experiments were conducted to find out effects of emotional labor and false face acting on emotion work and organizational performance and effects of social support and job autonomy on the relationship between emotion work and organizational performance. To verify the hypothesis, we conducted a hierarchical regression analysis and structural equation model analysis using SPSS 20 and AMOS19. The result of the verification in this study is as follows: First, effects of emotional labor on burnout was found to be statistically significant, second, as for the path-coefficient for "emotional labor ${\rightarrow}$ emotion work" and "emotional labor ${\rightarrow}$ job satisfaction" was not statistically significant, while the path-coefficient for "emotional labor ${\rightarrow}$ service level" was found to be statistically significant. Third, effects of emotion work on job satisfaction was found statistically significant, fourth, emotion work on the service level was found statistically significant, fifth, effects of false face acting on emotion work was found statistically significant, sixth, effects of false face acting on burnout was statistically significant, seventh, moderating were found statistically significant and lastly, moderating effects of the relationship between emotion work from job autonomy and organization performance was not verified in job satisfaction, while emotion work, job autonomy, and interaction variable in service level were statistically significant.

지각된 가치가 고객만족과 재구매 의도에 미치는 영향에 관한 연구 : 전통시장 이용 고객을 중심으로 (A Study on the Effects of Perceived Value on Customer Satisfaction, and Repurchase Intention among Traditional Markets Users in KOREA)

  • 조준상
    • 유통과학연구
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    • 제11권10호
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    • pp.93-105
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    • 2013
  • Purpose - This empirical analysis determines the structured causal relations between perceived value, customer satisfaction, and repurchase intention among users of traditional markets. The results of this analysis would help merchants and market operators indevisingan appropriate strategy to successfully manage traditional markets. Research design, data, methodology - The perceived value model of traditional markets includes functional value (price), functional value (quality), emotional value, and social value. In this study, the perceived value of traditional markets is considered as an independent variable, while customer satisfaction and repurchase intention are shown as the dependent variables, where customer satisfaction is also considered as the mediating variable. The study aims to ascertain the extent of influence of the perceived value of traditional markets on customer satisfaction and repurchase intention. We use regression analysis to verify the effects. The measurement items were already deemed as reliable and valid in the previous study, but for this purpose, we made some modifications. We distributed questionnaires to 300 consumers on a national scale, and finally used 241 consumer responses among these as a sample. We analyzed the data using the SPSS 21.0 statistical program. Results - We obtained the following results. First, the order of perceived value dimensions of traditional markets that positively impact customer satisfaction is functional value (price), social value, emotional value, and functional value (quality). Second, the perceived value sometimes directly affects repurchase intention; its effect is typically strong with customer satisfaction as a parameter. The order of perceived value dimensions that positively impact repurchase intention is social value, functional value (price), emotional value, and functional value (quality). Third, the perceived value significantly influences repurchase intention, with customer satisfaction as the mediating variable. Conclusions - We should recognize the importance of perceived value in retail distribution markets, such as traditional markets. Moreover, we need to develop strategies to improve the perceived value. The practical implications of the study are as follows. First, with regards to functional value (quality; price) dimensions, we should have an appropriate assortment of high quality products that are reasonably priced. In addition, customers are satisfied with the friendly service, discounts, and other benefits provided by the merchants. Second, in terms of emotional value dimension, we need to develop differentiated events that provide fun and emotional experience to the customers. Third, in the context of social values dimension, we should strive to positively influence society to enhance social image through activities such as social services and contribution to community development. On the basis of these results, we present the implications, limitations, and future directions for the research. One of the policy implications of the study is that merchants of traditional markets must actively select customers and develop customer value. However, this study is limited in the fact that the population used for data collection is not fully representative, as the survey only covered some specific areas. Moreover, future studies could also benefit with additional research using moderating variables.

병원 간호사의 감정노동, 임파워먼트, 직무소진 및 이직의도 간의 관계 (The Relationship of Emotional Labor, Empowerment, Job Burnout and Turnover Intention of Clinical Nurses)

  • 이금재;이에리쟈
    • 한국직업건강간호학회지
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    • 제20권2호
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    • pp.130-142
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    • 2011
  • Purpose: The purpose of this study was to identify the relationships among emotional labor, empowerment, job burnout, and turnover intention. Methods: The design of this study was a cross-sectional descriptive study. The subjects of this study were 358 nurses working for over 6 months in Seoul and Gyeonggi-do. The data were collected from 4th to 30th of September, 2009 through one-to-one interviews. Survey data were analyzed using t-test, one-way ANOVA, Pearson's correlation coefficient, and hierarchical regression. Results: We find the positive correlation of turnover intention with emotional labor and with job burnout, but the negative correlation of empowerment with job burnout and with turnover intention. The nurses' turnover intention scores were relatively low with 1.30. Job burnout, shift work, and frequency of turnover were predictors of turnover intention. The most powerful predictor variable was job burnout (${\beta}$=.420, p<.001). We find that emotional labor and empowerment as determinants of turnover intention are not significant. Conclusion: These results suggest that manager should consider shift work of nurses and job burnout in order to manage nurse organization and resource effectively.

쇼핑동기와 서비스품질 지각이 고객의 감정적 반음과 패션점포 만족도에 미치는 영향 (The Influence of shopping Motives and Service Quality Perception on Customers′ Emotional Responses and Fashion Store Satisfaction)

  • 홍금희
    • 한국의류학회지
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    • 제26권2호
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    • pp.216-226
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    • 2002
  • This study attempts to understand how the perception of service quality as well as shopping motives influence on the emotional responses in store shopping, and to examine how these relevant variables influence on the store satisfaction. The 463 questionnaires were collected from the purchasers in department stores, fashion specialty stores, and national brand franchise stores. The results of this study are as fellows: 1. In regard to shopping motives, two dimensions of product motive and experiential motive were identified, explaining 47.39% of shopping motives. 2. In regard to emotional response, two dimensions of pleasure emotion and displeasure emotion were identified, explaining 65.95% of emotional responses. 3. Shopping motives led to the store satisfaction after the perception of service quality and then the experience of pleasure emotion. These related variables explained 60% of the store satisfaction. 4. The consumers of fashion specialty store showed the highest product motive, whereas the consumers of department stores showed the highest displeasure emotion in the store. As the results showed, customers' shopping motives influence their perception of service quality and pleasure emotion. Therefore, in order to stimulate shopping motives, the store environment that can give customers pleasure and opportunity to pursue various experiences should be provided. As the service quality is a very important variable that leads pleasure emotion in the store, sales persons should be trained to satisfy customers.

공공도서관 사서의 감정노동수준이 직무만족 및 도서관정보서비스 제공수준에 미치는 영향 (The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians)

  • 김수진;강순애
    • 한국비블리아학회지
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    • 제29권1호
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    • pp.153-184
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    • 2018
  • 본 연구는 공공도서관 사서의 감정노동수준이 직무만족 및 도서관정보서비스 제공수준에 미치는 영향을 살펴본 것이다. 감정노동수준을 독립변수로, 직무만족과 도서관정보서비스 제공수준을 종속변수로, 조직문화를 조절변수로 설정하였다. 서울시 공공도서관 사서 220명을 무작위로 선정하여 인터넷으로 설문지를 배포하여 수거하였고, SPSS 18.0 프로그램을 활용하여 신뢰도 분석, 상관계수분석, 다중회귀분석, 조절회귀분석을 실시하여 분석하였다. 연구결과 첫째, 공공도서관 사서는 이용자에게 자신의 감정을 표현하는 것을 좋아하지 않고, 실제 감정과는 다르게 더 긍정적으로 표현하고자 함을 알 수 있었다. 둘째, 사서들은 감정노동을 경험하지만, 업무를 수행하는 데 있어 오히려 성취감을 느끼고, 하고 있는 일에 대해 자랑스럽고 기쁘게 생각하게 된다는 것을 알 수 있다. 이는 자신이 하는 일이 전문적인 일이라는 인식이 강하므로, 감정노동을 경험해도 그것을 극복해야 하며, 그렇게 함으로써 직무에 대한 긍지를 가질 수 있다. 셋째, 사서들은 감정노동을 경험하게 되더라도, 합리적인 직무평가가 목표를 가지고 실시되고, 직원들 간의 관계가 좋다면 업무에 있어 성취감을 높일 수 있다. 또한 직원의 평가가 실적위주이더라도, 사서들은 이용자가 그들의 서비스에 만족하고, 그 서비스 수준이 적절하다면, 봉사 정신을 높일 수 있다.