• 기본간호학회지
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• 제23권2호
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• pp.115-125
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• 2016

Purpose: The purpose of this study was to use meta-analysis to evaluate factors and variables related to the emotional labor of hospital nurses. Method: The study included variables obtained from 66 recently published studies, doctoral dissertations, and master's theses. Results: The related variables were categorized into five factor groups: internal character factor, nursing care related factor, environmental factor, emotional response, and job response. For the defensive variable, job related response (effect size [ES]=-.17), environment (ES=-.14), internal character (ES=-.08), nursing care (ES=-.06), and emotional response (ES=-.06) showed significant effect size among the five categorized variable groups. For the risk variable, internal character (ES=.44), emotional response (ES=.46), environment (ES=.27), job related response (ES=.27), and nursing care (ES=.19) showed significant effect size among the five categorized variable groups. Conclusion: The results of this study identified defensive and risk variables related to emotional labor of hospital nurses. Self-efficacy, social support, leaders' care, and communication are important factors for managing emotional labor of hospital nurses.

• 식품보건융합연구
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• 제7권2호
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• pp.25-35
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• 2021

The purpose of study is to study the influence of elderly's family harmony reflects on suicidal tendency among the mental health. The study was a survey of 323 elderly people aged 65 years or older in the elderly welfare center located in S city. The variables of this study consisted of the independent variable emotional intelligence, the dependent variable suicide tendency and the mediating effect family harmony. As a result of the study. In the mediating effect of family harmony on the influence of emotional intelligence on suicidal thoughts, it was found that emotional intelligence had a positive (+) effect on family harmony (t=9.389, p<0.001), and emotional intelligence was related to suicidal thought It was found to have a negative (-) effect (t=-7.358, p<0.001). The mediating effect, family harmony, had negative (-) influence on suicidal thoughts (t=-3.956, p<0.001), and emotional intelligence also showed that suicidal thoughts had negative (-) influence (t=-4.828, p<0.001). In Conclusions, it was found that family harmony had a partial mediating effect on the influence of emotional intelligence on suicidal thoughts. Emotional intelligence, which can accept one's own emotions and feel the emotions of others in the position of others, is an important variable for family harmony.

• 한국중재학회지:중재연구
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• 제28권2호
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• pp.179-200
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• 2018

The purpose of this study is to investigate the effects of service training and arbitration support on superstore workers' work performance. The conclusion could be summarized as follows. First, as a result of Hypothesis 1 that service training and arbitration support for superstore workers would significantly affect the factor of workers' emotional labor, when surface acting of emotion and frequency of expressing emotions were the dependent variable, only arbitration support was positively correlated. When emotional diversity was the dependent variable, there was a significantly positive relationship with service training. Second, for Hypothesis 2 that service training and arbitration support for superstore workers would significantly influence the workers' job satisfaction, it was found that only organizational support was significantly positive when wage satisfaction was the dependent variable. When job satisfaction was the dependent variable, service training and arbitration support were significantly correlated positively. Third, for Hypothesis 3 that service training and arbitration support for superstore workers would significantly affect the service delivery level when service responsiveness was the dependent variable, service training and arbitration support were significantly positive. When service expertise was the dependent variable, there was also a significantly positive relationship with service training and arbitration. On the other hand, all the three independent variables-service training, organizational support, and arbitration support-showed a significantly positive relationship when the willingness and effort of service was the dependent variable.

• 한국산업정보학회논문지
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• 제22권5호
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• pp.113-128
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• 2017

본 연구에서는 고객 불량행동이 서비스 종사원의 감정부조화에 미치는 영향을 살펴보고 감정부조화가 감정고갈에 미치는 영향과 감정고갈이 이직의도와 고객지향성에 미치는 영향을 살펴보고자 한다. 또한 고객 불량행동과 감정부조화 간의 관계에서 감정노동전략(표면행동, 내면행동)의 조절 효과를 살펴보고자 한다. 병원에 종사하는 종사원들을 대상으로 설문조사를 실시하였으며 그 결과는 다음과 같다. 첫째, 불량행동은 감정부조화에 정(+)의 유의적인 영향을 미치는 것으로 나타났다. 둘째, 감정부조화는 감정고갈에 정(+)의 유의적인 영향을 미치며 셋째, 감정고갈은 이직의도에 정(+)의 유의적인 영향, 고객지향성에는 부(-)의 유의적인 영향을 미치는 것으로 나타났다. 끝으로 위계적 회귀분석을 통해 종속변수인 감정부조화에 대해서, 불량행동과 조절변수인 표면행동의 상호작용효과는 유의한 것으로 나타났으나 불량행동과 조절변수인 내면행동의 상호작용효과는 유의하지 않은 것으로 나타났다.

• 경영과정보연구
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• 제31권4호
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• pp.139-165
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• 2012

본 연구의 목적은 서비스 분야의 관계마케팅에서 간과되어 왔던 고객-기업 간의 감정적인 결속으로 대변되는 사회적 라포와 프렌드십의 역할을 조명해 보는 것이다. 연구의 결과, 사회적 라포와 프렌드십은 관계적 선행변수와 매개변수 사이에서 긍정적인 조절적 역할을 하는 것으로 확인되었다. 즉, 관계의 형성과 발전의 단계에서 감정적 결속이 더욱 관계발전을 도모할 수 있는 것이라고 말할 수 있다. 그러나 관계적 매개변수에서 관계적 결과변수에 이르는 흐름에서는 사회적 라포와 프렌드십이 오히려 부정적으로 조절적 역할을 하는 것으로 나타났다. 이것은 관계적 매개변수와 사회적 라포 및 프렌드십이 개별적으로 관계적 결과변수에 영향을 미치는 것으로 사회적 라포와 프렌드십이 형성되어 있다면 관계적 매개변수의 역할이 없이도 관계적 성과를 만들어 낼 수 있는 것으로 이해될 수 있다. 결론적으로, 기업의 관계마케팅 노력은 단순히 관계적 선행변수, 매개변수, 결과변수에 한정될 것이 아니라, 궁극적으로 고객의 기업에 대한 강력한 감정적인 결속의 형성에 주안점을 둘 필요가 있다고 말할 수 있다.

• 한국산학기술학회논문지
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• 제14권8호
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• pp.3992-3998
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• 2013

본 논문은 고음질의 대용량 코퍼스 기반 음성 합성기에 감정 음성 코퍼스를 추가하여 보다 다양한 합성음을 생성할 수 있는 방법에 관한 것이다. 파형 접합형 합성기에서 사용할 수 있는 형태로 감정 음성 코퍼스를 구축하여 기존의 일반 음성 코퍼스와 동일한 합성단위 선택과정을 통해 합성음을 생성할 수 있도록 구현하였다. 감정 음성 합성을 위해 태그를 사용하여 텍스트를 입력하고, 억양구 단위로 일치하는 데이터가 존재하는 경우 감정 음성으로 합성하고, 그렇지 않은 경우 일반 음성으로 합성하도록 하였다. 그리고 음성에서 운율을 구성하는 요소로 휴지기(break)가 있는데, 감정 음성의 휴지기는 일반 음성보다 불규칙한 특성이 있다. 따라서 합성기에서 생성되는 휴지기 정보를 감정 음성 합성에 그대로 사용하는 것이 어려워진다. 이 문제를 해결하기 위해 가변 휴지기(Variable break)[3] 모델링을 적용하였다. 실험은 일본어 합성기를 사용하였고, 그 결과 일반 음성의 휴지기 예측 모듈을 그대로 사용하면서 자연스러운 감정 합성음을 얻을 수 있었다.

• 응용통계연구
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• 제33권4호
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• pp.483-497
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• 2020

본 연구에서는 심층 신경망모형을 사용하여 KOSPI 100의 개별 종목인 기아차 및 신세계의 주가를 예측하였다. 예측변수로는 흔히 사용되었던 기술적 변수들과 함께 온라인 뉴스로부터 도출된 감성변수를 사용하였다. 특히 소셜 네트워크 분석을 활용하여 분류된 산업군에 특화된 감성사전을 구축한 후, 감성분석을 통하여 산업군에 속하는 각 기업들의 감성점수의 평균을 산업군 감성변수로 생성하였다. 여러 예측변수들의 조합으로 이루어진 모형들 중에서 기술적 변수와 산업군의 온라인 뉴스에 기초한 감성변수를 함께 사용하였을 때 우수한 예측력과 수익률을 보여주었다.

• 대한가정학회지
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• 제44권4호
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• pp.11-21
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• 2006

The purpose of this study was to identify the ecological variables related with children's emotional intelligence, examine their recognition of all the variables affecting their emotional intelligence and classify the variables into the categories of children (gender, grade, self-efficacy), home environment (employed mother or unemployed mother, communication between parents and child, type of family composition, number of siblings), and peer group environment (peer group). The study subjects were 680 elementary school students. Data were analyzed via t-test, F-test, correlation, and multiple regression. The results of this study were as follows. First, emotional intelligence showed significant difference and relationship among the children variables, home environment variables, and peer group environment variable. (Ed- also note the absence of 'fourth' above) Second, emotional intelligence in children was relatively reviewed by the above three variables and the most affecting variable was self-efficacy in children.

• 마케팅과학연구
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• 제12권
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• pp.99-119
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• 2003

A model is proposed for the role of emotional intensity of a web site, and the moderating influence of product involvement, in the Integrative Framework of persuasion (Meyers-Levy and Malvaiya 1999). The model also appropriately operationalizes the constructs emotional intensity of a web site and product involvement The three routes to persuasion, Central, Peripheral, and Experiential correspond to high, moderate, and low involvement (Meyers-Levy and Malaviya 1999). The involvement construct is measured from message recipients using the Personal Product Inventory (Pill, which was developed to capture the concept of product involvement (Zaichkowsky 1985). The conceptualization of the Personal Product Inventory is a contextrree measure that also has robust psychometric properties when applied to advertisements (Zaichkowsky 1994). The propositions highlight the expected importance of emotional intensity of a web site. The moderating influence of product involvement is also proposed. Specifically, what this work proposes is that the emotional intensity of a product site has a larger impact on attitude change under low product involvement, as opposed to moderate product involvement. Support for this reasoning can be found in the persuasion literature (Petty et al 1986). The Petty et al (1986) frame work is a dual process descriptive and predictive frame work in the area of altitude formation and change. Recently, Myers Levy and Malaviya (1999) have proposed a tri-process framework. This is in tum based on the dual process model of Petty et al. (1986). The study outlined in this paper aims to deepen the Meyers Levy and Malaviya (1999) and frame work. The propositions outlined in the model are empirically tested using a repeated measures experimental design. The emotional intensity is measured using a scale that is based on experts judgments. Using a paired comparison t-test two sites are determined to be of high and low emotional intensity. The model is tested using a repeated measures experimental design. The first independent variable Emotional Intensity of the site is manipulated. The Second independent variable, Personal Product Inventory is measured. While, the dependent variable, product altitude change will also be measured. Utilizing Analysis of Variance (ANOVA) the data is analyzed using SPSS. The results suggest that besides the rational content of messages their emotional content can also influence attitude change. Specifically, it is proposed that the manipulation of emotional intensity of a product Web site has a greater impact on product altitudes under high and low product involvement conditions, rather than moderate product involvement. However, the results for product involvement as a continuous variable has a p value of 0.09. Further, the results for three levels of product involvement were far from significant. For two levels of product involvement also, the results were insignificant, the p value approached 0.20. This evidence indicates that it is premature to conclude that there are three routes to persuasion. A caveat, however, must be added, in that the manipulations may not have been strong enough to test the proposed hypotheses. Further, undoubtedly, there is unequivocal evidence the emotional intensity of a product Web site, as measured here, has a direct impact on product attitudes.

• 대한가정학회지
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• 제37권12호
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• pp.13-28
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• 1999

This study aimed to analyze the process of courtship form having date and marriage toward women who had job before marriage. The objects were 27.36 years old and had 9.59 months marital life at average. This study conducted structured questionnaires using the reflection of spouse selection procedure. By using collected data through questionnaires, it conducted descriptive statistics, cluster analysis and t-test. The type of marriage would be divided into the emotional marriage group and the implemental marriage group The emotional marriage group had longer dating time and more satisfaction of spouse selection than the implemental group. On value variable, the emotional marriage group had more subjective selection standard and more expectation social and emotional benefit than the latter group. On search variable, the emotional marriage group estimated the relation stability and satisfied the relation with spouse more than the implemental marriage group and expected the less possibility to meet new partner.