• International Journal of Quality Innovation
• /
• v.4 no.1
• /
• pp.160-174
• /
• 2003

This study researched an enterprise resources planning (ERP) implementation project at a printed circuit board (PCB) manufacturer. In depth research was achieved by participating and observing in an implementation project at an actual PCB manufacturer. It is hoped that this study will contribute a valuable reference resource for future PCB manufacturers that wish to select or implement ERP systems. The first step in implementing ERP software is to set a clear target. At the same time, the tasks of each department and the system of cooperation between departments must be clearly defined. In this way, the cycle time of each flow and the accuracy of data will both be improved. In order to ensure smooth implementation of an ERP project, the followings are key factors: (1) an ERP system that suits the PCB industry; (2) effective project management; (3) effective project cost/budget control; (4) project problem management system; (5) comprehensive implementation method and information technology (IT), etc. By keeping to these principals, Company A achieved rapid transactions, and lower total cycle times and inventory levels, and other such benefits that had been predicted.

• Journal of Korean Society for Quality Management
• /
• v.47 no.3
• /
• pp.641-659
• /
• 2019

Purpose: Recently, the managing customer complaints properly has emerged as key source of competitive advantage in the large distribution industry. Effective customer complaint management helps firms minimize service failures and incense the capability to respond to customer's needs. Despite this importance, the in-depth prior study of a firm's service failures is very limited. Therefore, the actual service failure cases of large discount stores in Korea were analyzed in this study, and the types of service failures that occur at the service interface were identified. Method: Specifically, a total of 48,307 cases of customer complaints that have occurred in the past three years were collected from 1 January 2016 to 31 December 2018. Using 7 dimensions of service marketing mix. we have classified and analyzed systematically the service failure cases collected. Results: Among the cases of service failures, 34,921 (72.3%) cases were involved with the product factor, followed by 6,152 (12.7%) cases with person factor and 5,392 (11.2%) cases with process factor. Conclusion: By linking the main causes of service failure with the service marketing mix variables, this research presented a more systematic analytic model and verified by applying it to large domestic distribution company. Understanding the main factors affecting customer complaints n the large distribution industry can provide managers useful information and insight who want to achieve an effective customer complaint management.

• International Journal of Contents
• /
• v.7 no.4
• /
• pp.90-97
• /
• 2011

This study identifies how management theory and philosophy work in conjunction with and support one another as both are critical to understanding leadership concepts and viewing the design organization holistically in terms of organizational behavior and performance. This paper analyses data from an in-depth single-case study at management in interior design organization in Korea. Two new 'most efficient and effective way' to achieve the goals of the design organization has been launched. The first was organizational behavior and performance, and the second a needed new paradigm of management skills. Organizational culture affects organizational effectiveness in design because it can (a) provide an organization with a competitive advantage, (b) improve the way an organizational structure works, and (c) increase the motivation of designers to pursue organizational interests. Moreover, the result of research creates paradigm of thinking that how leaders in the design organization need to focus on innovative and strategic systems to gain competitive advantage and enter global markets; a key inter-organizational cooperation strategy to achieve a targeted goal.

• Journal of Information Science Theory and Practice
• /
• v.5 no.3
• /
• pp.31-47
• /
• 2017

The narrow-down approach, separately composed of search and classification stages, is an effective way of dealing with large-scale hierarchical text classification. Recent approaches introduce methods of incorporating global, local, and path information extracted from web taxonomies in the classification stage. Meanwhile, in the case of utilizing path information, there have been few efforts to address existing limitations and develop more sophisticated methods. In this paper, we propose an expansion method to effectively exploit category path information based on the observation that the existing method is exposed to a term mismatch problem and low discrimination power due to insufficient path information. The key idea of our method is to utilize relevant information not presented on category paths by adding more useful words. We evaluate the effectiveness of our method on state-of-the art narrow-down methods and report the results with in-depth analysis.

• Korean Journal of Hydrosciences
• /
• v.4
• /
• pp.93-104
• /
• 1993

This paper is concerned with the actual comparison analysis for the freshening process in the two selected experimental reservoirs. At the deep freshening reservoir, salinity and depth of the freshwater layer were estimated by simulation technique using the quantitative equation for the two layered flow structures. First of all, it is shown that the effects of underdraiange conduit in the lower layer were reported more effective for the control of upper layer salinity comparing with the case of no underdraiange conduit. Further the results of computation were later compared with the real observed values and the relating parameters of the salt balance equation are conformed even though approximately. Finally it was represented that the salinity of upper layer is easily diluted not only by the tidal gate but also by the underdraiange conduit in the lower layer of the freshening reservoir.

• Proceedings of the Korea Water Resources Association Conference
• /
• 2009.05a
• /
• pp.1452-1456
• /
• 2009

Water related disasters frequently occur in these days due to global warming and climatic change. This give us that the trend of mal-distribution of available water resources would be increased and the environment of water resources management getting much worse. Therefore the establishment of the effective strategy should be required for water resources management urgently. In this paper the hydrological characteristics and corresponding social phenomena of the drought events in Geum river basin are inspected in depth. The word, social phenomena, means not the quantitative damage but the qualitative social influences and its main characters are analyzed by the collections of the mass media articles. This study will be helpful in prognosticating the future drought occurrence and the establishment of counterplan to them.

• Journal of Periodontal and Implant Science
• /
• v.48 no.3
• /
• pp.193-200
• /
• 2018

Purpose: The present study describes 3 patients with chronic periodontitis and consequent vertical resorption of the alveolar ridge who were treated using implant-based restoration with guided bone regeneration (GBR). Methods: After extraction of a periodontally compromised tooth, vertical bone augmentation using a K-incision was performed at the healed, low-level alveolar ridge. Results: The partial-split K-incision enabled soft tissue elongation without any change in buccal vestibular depth, and provided sufficient keratinized gingival tissue during GBR. Conclusions: Within the limits of this study, the present case series demonstrated that the novel K-incision technique was effective for GBR and allowed normal implant-based restoration and maintenance of a healthy periodontal condition. However, further long-term follow-up and a large-scale randomized clinical investigation should be performed to evaluate the feasibility of this technique.

• Journal of the Korea Concrete Institute
• /
• v.12 no.5
• /
• pp.69-80
• /
• 2000

This paper presents the prediction of remaining service life of the concrete due to steel corrosion caused by the following three cases; carbonation, using sea sand and using deicing salts. The assessment of initiation period was generalized considering the existing perdiction models in the literature, corrosion experiment and field assessment. To evaluate the prediction equation of rust growth, the corrosion accelerating experiments was performed. The polarization resistance was measured by potentiostat and the conversion coefficient of polarzation resistance to corrosion rate was determined by the measurement of real mass loss. Chloride content, carbonation, cover depth, relative humidity, water-cement ratio(W/C), and the use of deicing salts were taken into account and the resulting prediction equation of rust growth was proposed on the basis of these properties. The proposed equation is to predict the rust growth during any specified period of time and be effective in particular for predicting service life of concrete in the case of using sea sand.

• Proceedings of the Korean Geotechical Society Conference
• /
• 2001.03a
• /
• pp.347-354
• /
• 2001

In this study, 3-D FEM analysis are carried out to investigate the effect of the corners and re-entrant corners which can't be analysed by 2-D analysis. The excavation shape is re-entrant type conditions. The wall displacement, earth pressure and effectiveness of the corner struts are investigated in the re-entrant case, The 3D analysis are peformed to evaluate the effect of various factors, such as re-entrant corner size, excavation depth, and presence of struts. The wall displacement and earth pressures are influenced the size of re-entrant corner. Therefore, the effect of re-entrant corner should be considered in the evaluation of the earth pressure and displacement of the corners. Finally, strut-support systems are not effective at the re-entrant corner.

• Proceedings of the KIEE Conference
• /
• 1997.11a
• /
• pp.339-341
• /
• 1997

From this first studies, We have investigated the latch-up characteristics of various CMOS well structures possible with high energy ion implantation processes. In this study, we also investigated those of STI(Shallow Trench Isolation} structures with varing n+/p+ spacing and the depth of trench. STI structure is formed by T-SUPREM4 process simulator, and then latch-up simulations for each case were performed by MEDICI device simulator for latch-up immunity improvement. STI is very effective to preventing the degradation of latch-up characteristics as the n+/p+ spacing is reduced. These studies will allow us to evaluate each technology and suggest guidelines for the optimization of latch-up susceptibility.