• The Journal of the Korea Contents Association
• /
• v.14 no.7
• /
• pp.559-570
• /
• 2014

The purpose of this study is to derive the suggestion of satisfaction of e-book services on the basis of the recent literature on quality assessment for e-service which have been mainly studied on library realm. For this purpose, This study added post-management service which is applicable to measure satisfaction of e-book services based on E-S-Qual and Libqual. We expand our scope of service to using of e-book content and services for individual customers, and analyzed the relationship between satisfaction with the system, the content, the after-sale service. On this foundation, existing e-book service companies can offer their services more efficiently, thereby making the e-book content more diverse, along with developing specialized e-book service to increasing their customer's satisfaction. In addition, the latest and diversity is important as well. Moreover, performing rapid post-management services after the sale of the product or service, can be important variables for customer satisfaction. Therefore, not only the system and content, providing required level post-management services by customers can satisfy the existing customers and create new customers.

• Journal of Korean Library and Information Science Society
• /
• v.47 no.4
• /
• pp.167-190
• /
• 2016

This study aims to analyze the current status of e-book management and services in academic libraries and identify related issues in the provision of the services. To do that, it performed case studies with A and B university libraries. E-book usage statistics was collected from each library and interviews were conducted with librarians responsible for e-book management and services. The interviews included questions regarding obstacles to e-book management and services and current issues as well as budget and acquisition, access and catalogues, usage, and marketing for e-books. The results show that in both libraries, the usage of e-books is low compared with that of printed books and the usage of e-books has declined recently. This is because of lack of new books with shortage of budget. Also, the most important issue surrounding e-book services is academic library evaluation, enacted by Academic Library Promotion Act in 2015. This study discussed how the criteria for academic library evaluation influence the way the academic libraries acquire and manage e-books.

• The Journal of Society for e-Business Studies
• /
• v.6 no.2
• /
• pp.57-71
• /
• 2001

This paper provides an economic evaluation model for public web services which are mainly operated by government agencies. Though there are various services, this paper focus on services for bottleneck problem solving and management information providing. This paper suggests quantitative and qualitative effects of public web services and evaluates them with I-NET users using e-mail surveys. This Paper mv provide a guideline for the future investment on public web services.

• Journal of Industrial Technology
• /
• v.30 no.A
• /
• pp.45-47
• /
• 2010

In legacy e-learning web service, as deployed contents are changed, web services should be changed together. In addition, it can not coordinate and manage the various e-learning services recently emerged. In this paper, an e-learning platform based on Service-Oriented Architecture (SOA) is proposed to solve these problems. We design and implement an e-learning system based on Service abstraction layer concepts. The implemented system can provide the new e-learning services within short development periods.

• Journal of Digital Convergence
• /
• v.10 no.11
• /
• pp.1-10
• /
• 2012

Korean government is providing a Internet-based government services to people. One of the main concerns of the government for implementing e-government services is to increase the sustainable use of the people. Therefore, management and development of e-government Web site is an important issue. In particular, it is an important to the government policy for reinforcing satisfaction and trust of the usage of e-government services. Thus, the Web site design is an important issue to consider for increasing usage of e-government services. Therefore, studies of e-government Web site design suggested an important implication to spread for continual usage of e-government services. In this study, we investigated relationships among the design factors of e-government Web site, trust, and satisfaction. The results of this study will provide useful suggestions for developing design strategies for continual adoption of e-government services.

• Journal of the Institute of Convergence Signal Processing
• /
• v.10 no.4
• /
• pp.225-232
• /
• 2009

Context-aware technologies for ubiquitous computing are necessary to study the representation of gathered context-information appropriately, the understanding of user's intention using context-information, and the offer of pertinent services for users. In this paper, we propose the WS-CAM(Web Services based Context-Aware Middleware) framework for context-aware computing. WS-CAM provides ample power of expression and inference mechanisms to various context-information using an ontology-based context model. We also consider that WS-CAM is the middleware-independent structure to adopt web services with characteristic of loosely coupling as a matter of communication of context-information. In this paper, we describe a scenario for lecture services based on the ubiquitous computing e e e e e e to verify the utilization of WS-CAM We also show an example of middleware-independent system expansion to display the merits of web-based services. WS-CAM for lecture services represented context-information itodomaits as OWL-based ontology model effectively, and we confirmed the information is inferred to high level context-information by user-defined rules. We also confirmed the context-information is transferred to application services middleware-independently using various web methods provided by web services.

• Journal of Digital Convergence
• /
• v.1 no.1
• /
• pp.213-234
• /
• 2003

"Trust" becomes a focal issue in e-business. Unlike traditional business environment, virtual situation requires new trust-ensuring mechanism other than face-to-face meetings and other related means of confirmation. Many countries are trying to foster trust services industry in order to increase e-business transactions and activities. This paper compares and contrasts these countries' policies on trust services. Conclusions of this comparative research includes: (1) trust services industry will be tightly integrated horizontally and increase their scope vertically towards trust in business sense over and beyond the mere technical level trust, (2) necessity of reciprocal trust authentication exchange is calling for an international standard in a near future, and (3) two different types of policies are under development: government-led and industry-led. Advantages and disadvantages of different approaches are presented with details of legal implications and structures of operations.

• Journal of Digital Convergence
• /
• v.6 no.1
• /
• pp.1-10
• /
• 2008

Electronic service delivery is an integral mission that is shouldered upon e-government to carry out. And it also has become an important way of making client-centered administration work more effectively. It is quite convenient from citizens' perspective to utilize public services that are electronically transformed. This study identifies a set of electronic services currently provided by e-government and proposes policy measures for further driving e-government to develop its services in a direction of making people's life more convenient.

• Journal of Information Technology Services
• /
• v.20 no.4
• /
• pp.1-21
• /
• 2021

At a time when the e-commerce market is experiencing accelerated growth, with advancements in information and communications technology (ICT), the problems of distribution of counterfeit products and consumer confusion caused by non-face-to-face purchases have increased. Hence, amid intensifying competition, it has become important for e-commerce companies deliver product information more efficiently, provide differentiated services, and secure credibility for consumers by reducing consumer damage from buying counterfeit products. However, even though consumer confusion and the inadvertent purchase of counterfeit products are intensifying in such a market scenario, there are no services that aim to solve such problems. This study examines the conventional e-commerce industry in South Korea through a political, economic, social, and technological (PEST) analysis, based on in-depth interviews with consumers, to derive the pain and gain points of the industry. As a result, the inherent problems of the e-commerce industry were revealed. Through a service value network perspective, services aimed at resolving such issues were derived, and the e-commerce business ecosystem needed to solve this problem was deduced. The findings revealed that the artificial intelligence-based service support platform has become a major driving force within the e-commerce innovation ecosystem by enabling a new way to create and secure value using ICT. This entails a new exchange mechanism and transaction architecture and a new organizational structure that breaks the barriers between industries.

• International Journal of Computer Science & Network Security
• /
• v.23 no.5
• /
• pp.95-108
• /
• 2023

The technological revolution, also referred to as the Fourth Industrial Revolution, it embraced by government should transform the way governments serve their citizens. The growth of broadband in Africa is leapfrogging its technological development. And thus, many African governments will soon be able to offer quality e-Government services to their citizens. These technologically driven governments will be able to provide decision-makers with timeous information to make judgments that could influence policies. Proponents of e-Government believe that in the digital age, governments can use this information to reduce corruption and increase, accountability, transparency, efficiency, and public participation. e-Government service quality should ensure customer satisfaction. Although many studies have examined the role of e-Government and the quality of its services, few studies have examined the quality of e-Government services in terms of both supply and demand. This paper examines and reviews the academic-state-of-the-art on the factors that affect the quality of e-Government services from both perspectives. Utilizing both qualitative and quantitative methods for data gathering and analysis, a mixed methods research methodology was used.