• 산경연구논집
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• 제9권7호
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• pp.7-18
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• 2018

Purpose - The purpose of this paper is to examine how clothing retail buyers (i.e., retail buyers, merchandisers, and storeowners), who are involved in assortment planning and retail buying use assortment criteria in their decisions. Comparisons are made between criteria used by men's wear and women's wear retail buyers as well as criteria used by male and female retail buyers. Research design, data, and methodology - A structured questionnaire was developed to collect data both in English and Korean. After conducting two pilot tests, the survey was conducted in Seoul, South Korea. Mantrala et al.'s 17 inputs of product assortment planning model with 23 assortment criteria from other previous studies were used. Results - Significant differences existed in consideration of assortment criteria between men's wear and women's wear retail buyers as well as between male and female retail buyers. Men's wear retail buyers rated the importance of sales history criteria (i.e., sales history, previous year's sales of same/similar styles) significantly lower than women's wear buyers did. Female retail buyers rated sales history criteria and weather criteria (i.e., unpredicted weather change, forecasting information of weather) significantly higher than male retail buyers did. Conclusions - This study provides guidelines for retail buyers regarding what criteria to use in what situations and how to organize assortment criteria from the most important criterion to the least one. In addition, the findings help them understand other retail buyers' buying behavior.

• 유통과학연구
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• 제19권7호
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• pp.51-59
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• 2021

Purpose: Anger has become one of the dominantly experienced emotions in recent years, particularly under the COVID-19 pandemic. Considering the critical role that anger plays in consumers' lives, the present research examines how feeling angry about money influences consumers' spending and money distribution decisions. Research design and methodology. Three experiments were conducted using different emotion induction methods (i.e., dictator game, autobiographical recall, and scenario). Results. Feeling angry about money decreased pro-social spending (i.e., less money distribution to the others), but it did not affect virtuous or utilitarian spending for the self-unlike past finding on negative feelings that increased utilitarian spending. Furthermore, whereas anger-tainted money decreased pro-social spending of that money, guilt-tainted money increased pro-social spending. However, the effects of guilt versus anger were not completely symmetrical. The antagonistic effect of anger was diffusive across spending on distant and close others, whereas the pro-social effect of guilt was limited to distant others. Conclusions: These findings help policy makers and financial institutions forecast how money will be distributed or circulated when it is likely to be dampened by anger under the pandemic. They also highlight the importance of examining the effects of discrete emotions (e.g., anger vs. guilt) beyond valence.

• Asian Journal of Business Environment
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• 제12권1호
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• pp.11-16
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• 2022

Purpose: This study is aimed to map the provinces in Indonesia based on the education and ICT indicators using several unsupervised learning algorithms. Research design, data, and methodology: The education and ICT indicators such as student-teacher ratio, illiteracy rate, net enrolment ratio, internet access, computer ownership, are used. Several approaches to get deeper understanding on provincial strength and weakness based on these indicators are implemented. The approaches are Ensemble K-Mean and Fuzzy C Means clustering. Results: There are at least three clusters observed in Indonesia the education quality, participation, facilities and ICT Access. Cluster with high education quality and ICT access are consist of DKI Jakarta, Yogyakarta, Riau Islands, East Kalimantan and Bali. These provinces show rapid economic growth. Meanwhile the other cluster consisting of six provinces (NTT, West Kalimantan, Central Sulawesi, West Sulawesi, North Maluku, and Papua) are the cluster with lower education quality and ICT development which impact their economic growth. Conclusions: The provinces in Indonesia are clustered into three group based on the education attainment and ICT indicators. Some provinces can directly implement e-learning; however, more provinces need to improve the education quality and facilities as well as the ICT infrastructure before implementing the e-learning.

• 아태비즈니스연구
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• 제13권4호
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• pp.61-77
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• 2022

Purpose - The purpose of this study was to explore the relationship between C2C logistics service quality(convenience, responsiveness, reliability, information and empathy) customer satisfaction and customer loyalty. Design/methodology/approach - This study collected 252 survey data from consumers who use C2C platform in China. Then using SPSS 24.0 in order to analyze the data. This study used SPSS 24.0 to perform empirical analysis with 252 people who use C2C platform in China. Findings - First, it was confirmed that the quality of logistics service(convenience, responsiveness, reliability, information and empathy) had a positive effect on customer satisfaction. Second, logistics service quality(convenience, responsiveness, reliability, information and empathy) positively affects the customer loyalty. Third, there is also a strong relationship between customer satisfaction and customer loyalty. Research implications or Originality - It is well known that logistics is an important part of e-commerce. Research on the influence of B2B logistics service quality on customer satisfaction and customer loyalty is more currently, but research on C2C is relatively less. Our study contributes the related research area by doing empirical analysis of the relationship between the logistics service quality and customer satisfaction and customer loyalty to provide development suggestions for C2C sellers.

• 무역학회지
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• 제47권2호
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• pp.155-174
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• 2022

This study aims to analyze the effect of service quality on e-commerce utilization performance in B2B market. Measurement factors derived from the survey were examined, and whether they had a positive effect on the performance of e-commerce utilizing was examined. The survey period was conducted on the Likert-5 score scale for about four months from November 2021 to February 2022, and 2,200 copies were distributed online and offline, and a total of 268 copies were used for empirical analysis. The moderating effect of the research methodology was analyzed by using multiple regression analysis and PROCESS MACRO. Three factors of service quality were secured and the influence relationship on e-commerce utilization performance was derived. Study results were as follows. First, interaction, logistics and economics have a positive effect on the level of e-commerce utilization. It means SMEs can increase the level of use of e-commerce as they produce and deliver goods with high economic contribution from the perspective of foreign companies, accuracy of goods transportation services, and purchasing companies. Second, It was confirmed that the effect of service quality on the utilization performance of e-commerce varies depending on the degree of corporate image. Therefore, it will be important to plan a management strategy first to improve service quality in order to increase e-commerce activities.

• 한국전자거래학회:학술대회논문집
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• 한국전자거래학회 1997년도 한국전자거래학회 종합학술대회지
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• pp.263-268
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• 1997

Functional Modeling methodology, IDEF0 is widely used for modeling, analysis and description of enterprise system. The limitation of modeling components restricts applicability and give rise to confusion about model. In this paper, we propose new method to extend IDEF0. The first is adding modeling components which are semantic representations. In addition to ICOMs, we add the time and cost component which is required to execute the function. The second is tracing mechanism. When we need some information, we drive the functions related with the information by reverse tracing of the function which produces the information as a output and input. Through the tracing, we find out the bottleneck process or high cost process. Finally, we suggest the final decomposition level. We call the final decomposed function into unit function which has only one output data. We can combine and reconstruct some of functions because an unit function is similar to ‘lego block’. To reach the integrated system, the main problem to be solved is the integration of information produced by different functional subsystem. This can be resolved when the creation of data must be dependent on only one function. Through view integration of function output, we can guarantee the integrity of data.

• 산업경영시스템학회지
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• 제31권2호
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• pp.28-35
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• 2008

Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization's business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization's perspective. An illustration is also given.

• 한국건설관리학회논문집
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• 제7권4호
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• pp.177-183
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• 2006

Risk-based estimation has been successfully introduced into the construction industry. By incorporating historical data associated with probability analysis, risk-based estimate is an effective decision support aid in considering whether to launch a particular project. The industry challenges, however, especially related with management issues, such as labor shortage, wage growth, and supply chain complexity, have often resulted in poor cost performance. The insufficient assessing the project characteristics (i.e., resource availability, project complexity, and project delivery method) can be the main reasons in the poor cost performance. Because the accuracy level of cost performance prediction can be enhanced by extensive evaluation of the subject project characteristics, a new approach for predicting cost performance in an earlier stage of a project can improve the Industry substantiality, in other words, value maximization. The purpose of this paper is to develop a new methodology in developing a risk-based estimate tool by incorporating extensive project characteristics. To do this, an extensive industry survey was conducted from both private and public sectors in building industry in Korea. In addition, significant project characteristics were identified in terms of cost performance indicator. Although the data collection is limited to Korean industry the suggested approach provides the industry with a straightforward methodology in risk management. As many researchers maintained that front-end planning efforts are crucial in achieving the successful outcome in building projects, the new method for risk-based estimation can Improve the cost performance as well as enhance the fulfillment in terms of business sustainability.

• 지능정보연구
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• 제6권2호
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• pp.63-76
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• 2000

Research on group decisions and electroinc meeting systems have been increasing rapidly according to the widespread of Internet technology. Although various issues have been raised in empirical research, we will try to solve an issue on idea categorizing in the group decision making process of elecronic meeting systems. Idea categorizing used at existing group decision support systems was performed in a top-down procedure and mostly participants\` by manual work. This resulted in tacking as long in idea categorizing as it does for idea generating, clustering an idea in multiple categories, and identifying almost similar redundant categories. However such methods have critical limitation in the electronic meeting systems, we suggest an intelligent idea categorizing methodology which is a bottom-up approach. This method consists of steps to present idea using keywords, identifying keywords\` affinity, computing similarity among ideas, and clustering ideas. This methodology allows participants to interact iteratively for clear manifestation of ambiguous ideas. We also developed a prototype system, IIC (intelligent idea categorizer) and evaluated its performance using the comparision experimetn with other systems. IIC is not a general purposed system, but it produces a good result in a given specific domain.

• 경영정보학연구
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• 제11권1호
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• pp.197-215
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• 2009

유비쿼터스 기술이 본격화됨에 따라 민간주도적 u-서비스 개발이 활발히 추진되고 있다. 본 논문에서는 복합단지 공간에서 활동하는 모든 참여자들을 위한 인터액티브(Interactive) u-서비스 모델 개발방법을 제시하고자 한다. 웹 2.0트렌드는 단지 내 서비스 제공자의 일방적인 정보 또는 컨텐츠 푸쉬(Push)뿐만 아니라 사용자의 참여에 의한 정보 창출과 공유를 전제로 하고 있다. 여기서 사용자 주도적 u-서비스는 다른 사용자뿐만 아니라 서비스 제공자에게 맞춤형 서비스를 창출하는데 매우 유용한 정보를 제공할 것이다. 이와 같은 인터액티브 u-복합단지에서는 정보 제공자가 사용자가 되고 정보 사용자가 정보 제공자가 되어 네트웍의 효과가 극대화되는 정보밀집형 공간이 될 것이다. 또한, 복합단지라는 제한된 장소적 특성을 고려해 볼 때 인터액티브 u-서비스가 제공하는 정보 또는 컨텐츠의 공유 및 활용의 효과가 매우 클 것으로 기대할 수 있을 것이다.