• The Journal of the Korea Contents Association
• /
• v.7 no.3
• /
• pp.187-196
• /
• 2007

In Korea, the market of internet shopping mall rapidly increases. The purpose of this study is how to progressed to internet shopping mall system in Korea and a improvement and characteristics of that through progress and case studies of internet shopping mall. As to the future direction of the market of internet shopping mall in Korea, many of commodity parts will be traded among established participants on internet websites owned by internet shopping mall groups. Finally, for improvement of internet shopping mall industry in Korea I suggested that there are "mutual cooperation of internet shopping mall companies", "maintain the customer's confidence", "attain the profits through a niche market strategy".

• The Journal of the Korea Contents Association
• /
• v.16 no.6
• /
• pp.73-81
• /
• 2016

The electronic commerce environment allows customers to search for information and purchase products and services via direct contact with internet markets. Purchasing through the internet is not a real experience of purchasing, but is based on some pictures, information and advertisements of products. To improve E-commerce environment in Iran, purchasing behavior of Iranian young adults in the internet shopping mall is analyzed in this study. The factors which influence the motivation of internet shopping and the selection of internet shopping mall is investigated, and statistical tests were applied between these factors and other variables such as gender, job, age and education. The results of the tests showed that there is a gender difference on one of the shopping mall selection factor (i.e., abundant information about products); also there is a gender difference on the one of the shopping motivation factor (i.e., possibility of comparing products). Besides, there is a job difference (student or non-student) on the factor of 'Purchase frequency per month'. Other facts are also found that Iranian consumers are not sure about a product's quality, so they refuse to buy products such as foods, clothes and other products. Additionally, they are dissatisfied about the safety of internet shopping malls.

• The Research Journal of the Costume Culture
• /
• v.12 no.1
• /
• pp.41-58
• /
• 2004

The purpose of this paper was to propose the efficient strategies of internet fashion shopping malls to success in the internet shopping mall market growing rapidly. Representative 5 internet fashion shopping malls - Halfclub, Fashionplus, e-Hyundai, Hansol CSClub and LGeShop - were selected and in-depth interviews were performed to analyze their marketing 4P's strategies. The results of this study are as fellows. Five shopping malls'main targets are women in twenties and early thirties. The price strategies are various according to shopping malls'character. In general, there are small amounts of discounts on new products(about 5%) which are sold by department stores. Shopping malls executed delivery of goods by cooperation with distribution companies and direct distribution of subcontract companies. Shopping malls are sending e-mails to the members as a promotion strategy. CRM(Customer Related Management) is partially implemented. Joint purchase and various events are conducted frequently. Shopping malls guarantee exchange and refund services.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2011.06a
• /
• pp.173-174
• /
• 2011

본 논문에서는 그림을 그려서 원하는 이미지를 그리고, 이를 인식하여 상품을 찾아주는 정보전달 방식을 제안한다. 사용자가 원하는 이미지에 맞는 상품을 검색할 수 있도록 하는데, 그림 그리기가 가능하고, 개인의 "공감", "신뢰"를 실현하는 공간과 개인과 기업을 연결해주는 정보성 검색으로 쇼핑몰을 연계하는 것을 목표로 한다. 본문 내에서는 고객이 직접 찾는 디자인을 간단히 그리면 비슷한 그림의 상품이 나오게 되는 공간을 제작, 상품이 나오면 기업과의 연계를 통하여 구매로까지 이어질 수 있는 공간을 제시하는 것을 목표로 한다.

• Proceedings of the Korea Society of Information Technology Applications Conference
• /
• 2004.06a
• /
• pp.43-43
• /
• 2004

• The Journal of the Korea Contents Association
• /
• v.8 no.10
• /
• pp.172-179
• /
• 2008

In this paper we consider the electronic payment in Internet shopping mall. Electronic payment is one of the most interesting issues in e-Commerce. The credit card payment currently takes up the most part of electronic payment. With the rapid development of electronic commerce in China, more and more consumers begin to know that it is a very convenient way to pay for goods and services over the Internet. We therefore find the factors influencing the credit card payment in Internet shopping mall, and propose a model for analyzing the relationship between the factors and the intention of credit card use. We survey the significant factors influencing the intention of credit card use by using the proposed model.

• Proceedings of the Korean Information Science Society Conference
• /
• 2000.04b
• /
• pp.277-279
• /
• 2000

인터넷 쇼핑몰의 급증으로 각 쇼핑몰은 경쟁적으로 표적판매의 전략으로써 상품 광고나 쇼핑 정보 등을 회원들에게 e-mail로 제공해 주고 있지만 여러 쇼핑몰에 회원으로 가입되어 있는 인터넷 사용자들에게 이런 무분별하고 획일적인 광고는 오히려 번거로운 것일 수 있으며 더욱이 그 내용이 관심 밖의 것일 경우 무가치한 정보 공해에 지나지 않게 된다. 본 논문에서는 등록된 사용자의 프로파일 정보와 학습된 쇼핑패턴을 토대로 그 사용자의 관심도와 쇼핑이 필요한 시기를 예측하여 e-mail로 개인화된 광고 및 추천서비스를 제공하는 비교 쇼핑 시스템을 제안한다. 이를 위해 상품별 구매속성이 반영된 코드를 상품의 ID로 정하여 구매속성별 분류와 검색 및 갱신이 쉽고 정확하게 이루어지도록 하였고 별도의 학습 과정 없이 코드의 검색만으로 선별된 상품을 자동으로 광고와 추천하는 것이 가능하다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
• /
• v.14 no.4
• /
• pp.161-178
• /
• 2019

The purpose of this study is to analyze the effect of characteristics of the online shopping mall website and the service quality factors required on the online service on the reliability and repurchase intention. Through this, the key customer response service and operation management strategy can be proposed for the growth of kidult online shopping mall which is continuously spreading. Also, implications for development direction can be suggested. For this purpose, the ES-QUAL and E-Rec-S-QUAL factors proposed by Parasuraman et al.(2005) were set as independent variables, as well as professionalism, diversity, playfulness, and personalization, and website reliability as a mediating factor, and repurchase intention as a dependent variable. For the analysis, a structured questionnaires survey was conducted to 200 domestic online shopping mall users. The main results are as follows. First, the professionalism, personalization in the characteristics, and service quality factors had positive effects on website reliability. Second, playfulness, personalization in the characteristics, and service quality factors had positive effects on repurchase intention. Third, website reliability had a positive effect on repurchase intention. Fourth, website reliability was found to mediate the relationship between predictive (independent) variables and dependent variables. The above results show that if a professional online shopping mall is equipped with online service quality and establish personalization through enhancing the professionalism, the online shopping mall can form a website reliability and expect to build continuous relationship with customers. In addition, implications can be suggested for future customer response service and operation management strategies.

• Journal of the Korea Society of Computer and Information
• /
• v.12 no.3
• /
• pp.213-223
• /
• 2007

The aims of this study are to determine if the perceived risk of e commerce affect the Internet shopping mall users'decision to pre-purchase an item via e commerce, to find out if there are differences among the induced perceived risk according to gender, and to verify if the perceived risk according to gender have a correlation to a person's decision to pre-purchase an item via e commerce. It was found from the analysis of the collected data that there are five factors of perceived risk of e commerce: economic risk, the product performance risk, social risk, technology/time loss risk, and privacy risk. First, the collected data were analyzed to determine if the perceived risk of e commerce affect people's purchase intentions, and on the matter of whether there are differences among the pre-perceived risk according to sender, As regards the differences among the relationships between the pre-perceived risk of e commerce and the purchase intention of the Internet shopping mall users based on gender. It can thus be concluded that the pre-perceived risk of e commerce affect the Internet shopping mall users purchase intention. Different results were obtained, though, according to sender. This means e commerce purchasers can use these results to recognize the risk of e commerce.

• Journal of the Korea Society of Computer and Information
• /
• v.16 no.1
• /
• pp.211-218
• /
• 2011

Customer relationship management (CRM) comprises a set of processes and nabbing systems supporting a business strategy to build long term, profitable relationships with specific customers. Customer data and information technology(IT) tools form the foundation upon which any successful CRM strategy is built. Recently, the Internet rectifying this life, IT technology and the rapid development taking place over the Internet, customer relationship management, e-CRM has emerged. The purpose of this research is to investigate the important elements of e-CRM which in fluence the customer satisfaction and the brand loyalty in e-shopping mall. And this study is to investigate the relationship between customer satisfaction and repurchase intention and word of mouth intention.