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A Fuzzy Analytic Hierarchy Process (FAHP) Based on SERVQUAL for Hotel Service Quality Management: Evidence from Vietnam

  • NGUYEN, Phi-Hung
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.1101-1109
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    • 2021
  • Nowadays, quality affects product or service performance and customer loyalty in the competitive business' environment. This is truly important when it comes to how the customer interprets the service's satisfaction and the judgment of the purchase process as a whole, in view of the fact that service quality is an abstract and elusive construction due to the three characteristics of services: intangibility, heterogeneity, and inseparability of output and consumption. The main purpose of this paper is to determine the hotel service quality using the Fuzzy Analytic Hierarchy Process (FAHP) and SERVQUAL method. In this study, a five-star hotel's real case is considered in evaluating the service quality criteria. The results revealed that Tangibles and Assurance are the most critical service quality criteria in the hotel industry. Accurate records, service consistency, Necessary arrangements for disabled people, Service flexibility to guests' demands, and Providing the services at the time it promises are the most influencing sub-criteria of service quality. These findings indicate that hotels should concentrate on sequentially and organized priority factors to enhance service quality. This method of service quality assessment may also aid in distinguishing between hotels. Finally, as a future direction, more additional parameters can be used as a potential guide in our proposed model for the dynamic decision-making approach.

A Review of Domestic Research Trends Related to the International Classification of Functioning, Disability and Health (ICF): 2015-2020

  • Song, Ju-Min
    • Journal of the Korean Society of Physical Medicine
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    • v.16 no.3
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    • pp.65-80
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    • 2021
  • PURPOSE: This study was conducted as a literature review to analyze the research trends related to the International Classification of Functioning, Disability and Health (ICF) in Korea from 2015 to 2020. METHODS: Precedent studies were searched with the search term "ICF" or "international classification of functioning, disability and health" from the databases of RISS, KISS, DBpia, and Pubmed. The inclusion criteria are that the studies have been carried out in Korea from 2015 to 2020 using ICF by researchers consisting of one or more Koreans and have been peer-reviewed. RESULTS: Of the total 269 studies, 107 that met the inclusion criteria were analyzed. It was found that these studies were published at a similar frequency each year. The most common area of expertise was identified as the clinical area (n = 67), followed by special education (n = 21) and social welfare (n = 13). The study subject groups were mostly patients (n = 39), disabled people (n = 25), and related experts (n = 13). The most common research topic was functioning evaluation (n = 49) and followed by a literature review (n = 29), and the most frequently used components in all the areas of expertise were activity and participation (n = 98), body function and structure (n = 73), and environmental factors (n = 61). CONCLUSION: For the past six years, domestic ICF-related research has been conducted in a wider range of expertise areas on more subdivised subject groups. Continuous research, development of standardized curricula and contents, and development of coding tools are considered to be important in vitalizing the use of the ICF.

A study on the smart band, technologies, and case studies for the vulnerable group. - The Digital Age and the Fourth Industrial Revolution.

  • YU, Kyoungsung;SHIN, Seung-Jung
    • International Journal of Internet, Broadcasting and Communication
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    • v.14 no.1
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    • pp.182-187
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    • 2022
  • This study aims to study non-rechargeable wrist-type smart bands for those vulnerable to the digital environment. The transition to the digital age means improving the efficiency of human life and the convenience of management. In the digital age, it can be a very convenient infrastructure for the digital generation, but otherwise, it can cause inconvenience. COVID-19 is spreading non-face-to-face culture. The reality is that the vulnerable are complaining of discomfort in non-face-to-face culture. The core of the digital environment is smartphones. Digital life is spreading around smartphones. Technology that drives the digital environment is the core technology of the Fourth Industrial Revolution. The technologies are lot, big data, Blockchain, Smart Mobility, and AI. Related technologies based on these technologies include digital ID cards, digital keys, and nfc technologies. Non-rechargeable wrist-type smart bands based on related technologies can be conceptualized. Through these technologies, blind people can easily access books and manage their ID cards conveniently and efficiently. In particular, access authentication is required wherever you go due to COVID-19, which can be used as a useful tool for the elderly who feel uncomfortable using smartphones. It can also eliminate the inconvenience of the elderly finding or losing their keys.

Smart Ringer for Safe Hospital Life of Disabled People (장애인의 안전한 병원 생활을 위한 스마트 링거 폴대)

  • Kim, Hyo-Jin;Kim, Si-Yoon;Lee, Jun-Hui;Lee, jina;Kim, In-Soo
    • Annual Conference of KIPS
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    • 2022.11a
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    • pp.971-973
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    • 2022
  • 본 논문은 수액 치료 부작용 방지와 환자의 안전한 병원 생활환경을 조성하는 "장애인의 안전한 병원 생활을 위한 스마트 링거 폴대"를 제안한다. 본 논문이 제안하는 주요 특징은 다음과 같다. 첫째, 무게 센서로 수액의 잔량이나 주입 속도를 측정하고 조절한다. 사용자는 앱을 통해 수액에 대한 정보를 확인할 수 있다. 둘째, 자이로 센서로 측정한 팔의 높이와 적당하게 자동으로 폴대의 높낮이를 조절한다. 셋째, 앱과 조이스틱으로 링거 폴대를 상하좌우 움직이며 이동 경로에 장애물 존재 시 알람을 울리게 한다. 넷째, 심박수 센서를 통해 환자의 평균 심박수를 측정하고 심박수 값이 정상 범위를 벗어나는 경우 아로마, 백색소음, 수면유도, 심리상담을 통해 심리안정 서비스를 제공한다. 제안된 시스템은 기존 병원에서 수액을 투입하는 방식에 IoT 기술을 적용하여 수액 치료 부작용을 예방하며, 시각장애인 환자의 거동 도움 및 불안감 해소를 위한 편의 서비스를 제공하는 것을 목표로 한다.

Examination of the Application Directions of Digital Health for the Enjoyment of Healthcare Rights by People with Disabilities (장애인 건강권 향유를 위한 디지털 헬스 적용 방향 고찰)

  • Hee Young Jung
    • Journal of Information Technology Services
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    • v.22 no.6
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    • pp.115-132
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    • 2023
  • This study aimed to propose application directions for South Korea's digital health policy by conducting a literature review, data analysis, and examining foreign cases. The objective was to enhance the healthcare rights of individuals with disabilities, considering the potential expansion of the digital health policy. The findings indicate that digital health holds significant promise in improving mobility and accessibility for the healthcare rights of disabled individuals in Korea. However, addressing the digital gap is crucial for achieving smooth utilization. To ensure seamless use of the digital health system, it is imperative to attain digital inclusion, encompassing digital technology, connectivity, and accessibility. Additionally, establishing governance for digital health and expanding infrastructure for affordable access to high-quality internet are essential. Despite the study's limitations arising from relying on literature research, it is anticipated that the findings can serve as foundational data for preemptive responses and provide insights into the direction of the government's digital health policy to enhance the healthcare rights of individuals with disabilities.

A Study on the Application of Barrier Free in Library Architecture - Focused on the Case of the Gwangju, Metropolitan City University Library - (도서관 건축에 있어서 베리어프리 적용 현황에 관한 연구 - 광주광역시 대학 도서관 사례를 중심으로 -)

  • Kim, Chae Yi;Kim, Hong Bae
    • Journal of the Korean Institute of Rural Architecture
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    • v.26 no.2
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    • pp.17-25
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    • 2024
  • This study is to use B.F. certification standards to identify the application and differences of B.F. facilities according to various approaches, and to use the analysis results as basic data for the expansion and renovation of new facilities, the National University (Jeonnam University Library), which underwent remodeling before the implementation of the certification system, and the two newly established private universities (Joseon University Library) that were subject to legal application before the implementation of the certification system. First, Chosun University met more B.F. certification standards than Chonnam National University, and mainly intermediary facilities belonged to the best to the best. Second, Chosun University and Chonnam National University's internal facilities met many B.F. certification standards, and Chonnam National University had many areas to improve and found areas to remodel. Third, information facilities at Chonnam National University and Chosun University only had facilities for the hearing impaired, and there were no information facilities for the visually impaired. Facilities for the visually impaired had to be installed, and compared to Chosun University, Chonnam National University fell short of the B.F. certification standard, so there were many areas that needed to be remodeled.

Portrayal of people with disabilities in Chinese novels: Focusing on Shi Tiesheng's novels "Ming Ruo Qin Xuan", "Yuan Zui", "Wo zhi Wu", and "Shan Ding Shang de Chuan Shuo"

  • Dae il Moon
    • International journal of advanced smart convergence
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    • v.13 no.1
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    • pp.114-121
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    • 2024
  • Deleuze and Guattari introduced the concept of minority groups resisting the majorit. Minority groups consist of individuals who are excluded and marginalized by the majority. They advocate for a society in which these individuals, through mutual solidarity, can escape prejudice and fixed ideologies and lead a dignified human life. In this context, through his novels featuring protagonists with disabilities, Stéphane aimed to create an ideal societal atmosphere. The characters with disabilities in the novels incessantly strive toward life goals, emphasizing the importance of the process of effort and progress, even if the ultimate goals are not achieved. The dedicated pursuit of goals and the journey toward them hold significance beyond the attainment of objectives. Such an attitude and approach toward life by minority individuals is deemed sufficient to challenge the power structures established by the majority. This narrative challenges the societal norm and power structures, which highlights the value and meaning found in the process of striving and progressing, and ultimately contributes to breaking down societal barriers and fostering a more inclusive and equitable society.

A Study on Social Worker's Perception and Practice of the Right to Self-determination for Person with Developmental Disability: Application of Importance-Performance Analysis(IPA) (발달장애인의 자기결정권에 대한 사회복지사의 인식 및 실천에 관한 연구: 중요도-실행도분석(IPA)의 적용)

  • Lee, Nam-Jeong;Lee, Dong-Young
    • The Journal of the Korea Contents Association
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    • v.20 no.11
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    • pp.624-635
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    • 2020
  • This study focuses on the right to self-determination, which has a higher possibility of infringement on rights, for people with developmental disabilities, who are more vulnerable to rights protection than other types of disabilities, and seeks to obtain implications of the basis for academic discussion and practical strategies. To this end, data were collected through a structured survey on 302 social workers in Seoul, Gyeonggi, and Gangwon area to identify the importance and execution degree of self-determination components of the developmental disabled, and descriptive analysis, differences. analysis, matrix analysis was applied. As a result of the analysis, the importance and performance degree were evaluated at an absolute level lower than the positive level, and the overall average standard execution degree was found to be applied relatively later, and the difference between the two levels was statistically significant. Meanwhile, goal setting and achievement, self-management and regulation, branch recognition and perception, etc. were identified as under-action elements as disparity between importance and performance. Therefore, in order to improve the balanced positivity of social workers and people with developmental disabilities in consideration of the reciprocity of human rights protection, applied behavior analysis, positive behavior support, and individualized service plan based on the application of a person-centered program and self-determination improvement program are applied. Suggestions were made on detailed strategies such as accounting.

Experiences of Ambulatory People with Disabilities on the Bus -Focus on Experiences of People with Disabilities Living in Rural Areas by Bus- (보행 가능한 장애인의 버스 이용 경험에 관한 질적 연구 - 시골지역 거주 장애인의 버스 이용 경험을 중심으로 -)

  • Yoo, Doo-Han;Park, Hun-kyung;Jeon, Byoung-Jin
    • The Journal of Korean society of community based occupational therapy
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    • v.1 no.1
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    • pp.7-17
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    • 2011
  • Objective : This study aimed to understand the experience of taking a bus, investigate successful strategies to overcome the psychological difficulties of people with disabilities. Method : In this study, a phenomenological and hermeneutic approach was used to gain a deeper understanding of the behavior, the language, the process. For participants through interviews and participant observation data were collected. Phenomenological interpretation of the way through technology and to evaluate the results. Result : Ambulatory persons with disabilities in the community have confidence in the bus-independent movement in the community possible. And get on and off the bus at the moment of urgent strategies to use in the bus seats were taken. To cope with unexpected situations like that do not put stress was confirmed. In addition, by bus and go sit on the seat to look at the patient's burden was to. Conclusion : Ambulant disabled people's confidence in the bus had a significant impact on the independent movement. Always on the lookout for falling, and many psychological difficulties and to overcome unforeseen circumstances to predict and know that public transportation could be.

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A Study about Factors Influencing on Awareness toward the People with Disabilities by Undergraduate Students (대학생의 장애인식에 영향을 미치는 요인)

  • Shin, Ga-In;Woo, Ye-Shin;Park, Hae Yean;Kim, Jung-Ran
    • 재활복지
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    • v.21 no.4
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    • pp.177-193
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    • 2017
  • The purpose of this study was to examine the factors that affect the awareness of disabled in undergraduate students. A sample of 1,998 respondents was surveyed. Of these, a total of 1,957 questionnaires were analysed excluding the 41 questionnaires that did not agree with the survey or had a missing data. The questionnaire consists of the general characteristics, experience related to disability and disability awareness and we used a 4-point Likert scale. Collected data was analyzed using the SPSS 24.0 program and descriptive statistics, t-test, variance analysis and multiple regression analysis were used. According to the results of the study, the disability awareness score of our respondents was average 40.52. Second, female students had more positive about disability awareness than male ones, and senior students had more positive awareness than other grade students. Third, non-rehabilitation department students' disability awareness was more positive than rehabilitation students. Fourth, the disability awareness of people who have a acquaintance member with disability or health worker were significantly positive. Finally, the awareness of people who experienced at the disability related institution were significantly positive. Therefore, to improve the awareness of undergraduate students about disabilities, it is required to activate positive contact experiences with people with disabilities rather than theoretical learning.