• 제목/요약/키워드: dining satisfaction

검색결과 132건 처리시간 0.027초

외식급식산업에 있어서 국(탕)이 고객 충성도에 미치는 영향 (Effect of Korean Soup(Tang) upon Customers Royalty in the Food Service Industry in Korea)

  • 이영남;노성윤
    • 동아시아식생활학회지
    • /
    • 제13권5호
    • /
    • pp.482-493
    • /
    • 2003
  • This study has been designed to stress the thoughts that soups should be offered taking into account customer's preference aimed at leading to eventual customer's satisfaction and the importance that Korean traditional food should take the lead in shifting dining-out industry's paradigm to customer-orientation instead of product-orientation. From August 15 through August 30, 2003, the drawn-up questionnaires were handed out to 500 numbers of adults aged over 20 living in Seoul, metropolitan city of Korea and the finally collected 361 questionnaires from them have been analysed as a subject for this study. It showed that the male respondents(44%) dined out much more frequently than the female respondents(35%) and their rate of 5,000-7,000 Won for a meal was most preferred as their average expenditure at one sitting in the restaurant. When eating Korean food at home or in a restaurant, the majority(5l,3%) of them think the soups(Tang) should be served coupled with their ordered meals. Among soups using flesh and meat as a staple material, they most preferred beef & bone soup(33.2%), followed by beep rib soup(30.4%) and beef soup with seasoned red pepper(l0.8%), and among soups using fish & shell and crustacean as a staple material, most preferred were hot fish soup(20.6%), loach soup(l5.2%) and hot crab soup(11.4%). Among soups using beans as a staple material, they most preferred soybean paste stew(33.2%), uncurdled soybean curd stew(29.4%) and Dambuk stew(l5.8%). Among soups using fowls and birds as a staple material, chicken soup with ginseng(51.9%), plain chicken soup(l8.4%) and chicken soup with red pepper sauce(l2.3%) falls on the most preferred. Among soups using vegetables and seaweeds as a staple material, most preferred are sea mustard soup(25.3%), Kimchi soup(16.8%), soybean paste soup with Chinese cabbage(13.0%) and bean sprout soup(10.1%). The soups(Tang) most preferred in the morning time are those soups whose staple materials are vegetables and seaweeds, such as sea mustard soup, bean sprout soup, Kimchi soup and soybean paste soup with Chinese cabbage while the soups most preferred for the lunch time are beef & bone soup, beep rib soup, chicken soup with ginseng and beef soup with seasoned red pepper while beef soup with seasoned red pepper, beef & bone soup, soybean curd stew and Kimchi soup are most preferred soups for the dinner time. The survey showed that 41 % of the subject preferred chicken soup with ginseng for a food considered good by themselves for their health. The male respondents preferred Bosin-tang(soup of edible-dog meat) than the female counterparts did, while the female respondents preferred chicken soup with ginseng than the male counterparts did. The survey showed that when eating korean traditional food, 70% of the subject are visiting a restaurant where soups are cooked delicious while 61% of the subject think that price does not matter if only food tastes good, which is reflecting that taste of food is a decisive factor in selecting menu rather than its price is. In conclusion, you can say that taste of soup is the most important factor creating steady customer in the restaurant, taking it into account Korean people most prefer their traditional food when dining out.

  • PDF

지역 특산식품을 활용한 치유음식 메뉴 및 상차림 개발 -장성군 축령산 산림치유관광을 중심으로- (Study on Dish and Dining Table Development for Healing Foods Using Local Products -Focus on Forest Healing Tourism at Mount Chungnyeong, Jangseong-)

  • 박연진
    • 한국지역사회생활과학회지
    • /
    • 제28권3호
    • /
    • pp.415-428
    • /
    • 2017
  • The purpose of this research was to develop healing food dishes for the vitalization of forest healing tourism in agricultural areas by enhancing satisfaction of food experiences by visitors to Mount Chungnyeong, Jangseong. Results from site visitation by three professors from food-related departments, association opinions, Jangseong-gun policies, and research materials relating to healing foods were applied for the preparatory experimental cooking, and the final dishes were selected through a food demonstration event. As a result of observation during the site visitation, the main dishes of the subject restaurant appeared to be limited to Samchae Bibimbap, Samchae Ddeokgabi, and Korean set menu items, revealing a limited selection for tourists and referencing a failure to induce customer attraction and long-term stay. Development of a menu conforming to the image of forest healing at Mount Chungnyeong is desperately needed. As a result of applying the results of the surveys from visitors to Mount Chungnyeong, the types of dishes preferred appeared to be Korean table d'hote and Bibimbap, and pork was preferred as the $entr{\acute{e}}e$. The characteristics of preferred dishes appeared to be based on tradition and regionality. Thus, Forest Healing Savory Dish, Yellow Health Dish, and Samchae Kalguksu applying the policy direction of the Yellow City, Jangseong-gun and the image of Jangseong-gun based on Confucianism were developed. Tourists may further enhance the effectiveness of forest healing through foods based on dishes by adding traditional taste using seasonal food ingredients and local specialties, which can contribute to the vitalization of forest healing tourism.

구조화된 웹 문서에 대한 자동 정보추출 (Automatic Information Extraction for Structured Web Documents)

  • 윤보현
    • 인터넷정보학회논문지
    • /
    • 제6권3호
    • /
    • pp.129-145
    • /
    • 2005
  • 본 논문에서는 구조화된 웹문서에서 자동으로 정보를 추출하고 추출된 정보를 통합하는 정보추출 시스템을 제안한다. 제안한 시스템은 레이블(label)이 없는 엔티티를 인식하기 위해 확률 기반 엔티티 인식 방법을 이용하며, 추출된 데이터를 이용하여 기존의 도메인 지식을 반자동으로 확장하는 기능을 제공한다. 게다가 기본 페이지에 링크된 하위 링크의 정보를 추출하는 기능을 제공하며, 도메인에 대한 이종의 정보 소스로부터 얻어진 유사 추출 결과를 통합하는 기능을 제공한다. 실험 결과, 도메인 지식만을 이용하여 웹 정보추출 시스템을 평가하였을 경우의 성능에 비해 하위링크의 정보를 추출하거나 확률 기반으로 레이블을 추론하여 추출 시스템을 평가한 경우의 성능이 상당히 향상됨을 보인다. 아울러 본 논문에서 제안하는 웹 정보추출 시스템은 도메인별로 시스템을 융통성 있게 적용시킬 수 있기 때문에 보다 다양한 정보들을 추출할 수 있다. 자동 도메인 지식의 확장이나 확률적 엔티티 인식 방법은 도메인 지식을 이용하는 프로그램이 추출할 수 있는 정보의 질을 증대시키기 때문에, 사용자의 만족도를 극대화시킬 수 있다는 장점이 있다. 따라서 본 시스템은 인터넷상의 영화 사이트나 공연 사이트 혹은 음식점 사이트에 대해서 정보를 추출해서 사용자의 지적 호기심을 충족시켜줄 수 있을 뿐만 아니라, 다양한 비교 시스템을 구축할 수 있기 때문에 전자 상거래의 활성화에도 기여한다.

  • PDF

저결속 구매자-판매자 관계에서 관계해지의 완화요인과 촉진요인 (Alleviating and Promoting Factors on Dissolution Intention in Low Commitment Buyer-Seller Relationships)

  • 오세조;강보현;김상덕
    • 한국유통학회지:유통연구
    • /
    • 제9권3호
    • /
    • pp.21-47
    • /
    • 2004
  • 본 연구는 아직까지 미개척 연구 분야인 관계해지의 과정에 대한 이론적 고찰을 바탕으로 하여, 저결속 상태의 구매자-판매자 관계에서 관계해지 의도를 완화시키는 요인들(의존, 협 력, 커뮤니케이션, 관계규범, 거래특유투자, 관계종결비용, 만족, 그리고 신뢰)과 관계해지의도를 촉진시키는 요인들(기회주의, 갈등, 목적불일치, 대안의 매력도, 그리고 불공정성)을 제시하고, 이를 실증적으로 검토한 것이다. 국내 외식 프랜차이즈 산업 선두업체의 300개 가맹점을 표본 추출하여 그 중, 결속상태가 낮은 79개 가맹점과 본부와의 관계를 대상으로 검증한 결과, 만족, 커뮤니케이션, 의존, 관계규범, 그리고 신뢰는 관계해지 의도를 유의적으로 완화시켰고, 불공정성, 갈등, 그리고 목적불일치는 관계해지 의도를 유의적으로 촉진시켰다. 그러나 협력, 거래특유투자, 관계종결비용, 대안의 매력도, 그리고 기회주의는 통계적으로 유의한 영향을 미치지 않은 것으로 나타났다.

  • PDF

우리나라에 거주하는 고려인(高麗人)의 주거 및 주생활 - 재한(在韓) 고려인 이주 노동자의 주거 지원을 위한 탐색 - (Housing and Domestic Living ; An Analysis of Housing Plans for Goryo-in Immigrant Workers in Korea)

  • 이영심;최정신
    • 대한가정학회지
    • /
    • 제46권4호
    • /
    • pp.47-59
    • /
    • 2008
  • With increasing numbers of immigrant workers in Korea, the supply of socially and culturally acceptable housing has become an important issue. The purpose of this study was to analyze the state of Goryo-in housing and domestic living conditions in metropolitan areas of Korea. This study will present essential information directly relevant to the establishment of practical housing policy for Goryo-in in Korea. Furthermore, data collected and analyzed here will enable comparative investigation with Goryo-ins who live in Russia and Central Asia. Using ethnographic methodologies, we examined 20 Goryo-in households in relation to their usage of domestic space. The following conclusion were established; 1). The most popular L D K(Living Dining Kitchen)type consisted of kitchen plus one or two bedrooms. The majority of households lived in quarters with separated kitchen and living room areas. 2). Most households had a washing machine in the bathroom due to a lack of space, and they regarded the bathtub and the drain hole of the bathroom as very necessary. The Goryo-ins interviewed preferred quarters with separate bathroom and toilet areas, in order to allow simultaneous use. 3). Their most preferred seating style was chairs, while making Kimchi at home was not very popular. 4). All respondents took their shoes off and wore slippers at home, while also indicating a preference for designated shoes space at the entrance to the house. 5) Half of the households had a carpet or mat in the bedroom or living room, both for keeping warm and aesthetic reasons. 6). All households had modified Ondol heating system and demonstrated satisfaction with this. The majority of Goryo-ins interviewed had a different living style compared to households in Russia and Central Asia which were related to less favorable economic conditions in Korea.

중국 길림성(吉林省)에 거주하는 조선족(朝鮮族)의 주거 및 주생활 - 재한(在韓) 조선족 이주 노동자의 주거 계획을 위한 기초 연구 - (An Analysis of Housing and Domestic Living of ChoSun-Tribe in China - Focusing on Housing Plans for Immigrant Workers in Korea -)

  • 이영심;최정신
    • 대한가정학회지
    • /
    • 제45권7호
    • /
    • pp.1-15
    • /
    • 2007
  • The purpose of this study is getting information for making a plan of immigrant workers in Korea. As a first step to suggest plans for immigrant workers who have multi-cultural background, this study investigated to the domestic living of Koreans(ChoSun-Tribe) of Gillim province in China. For this, usage of domestic space questionnaire were used. Results of the research were as follows. 1. The most popular LDK type was the one which kitchen was separated from living room and dining room. Most of them thought that kitchen and living room have to be separated. 2. There was no plan for laundry room specially and most houses have a washing machine in the bathroom. Most houses didn't install a bathtub in the bathroom and they didn't think that it was indispensable. 3. It was estimated that they used a living room as a multi-purpose room for the family but used a master bedroom for its own purpose. 4. They used a table and chair for meals normally but they took meals sitting on the floor with a large family or guest. 5.All of them took off the shoes inside of the house for hygienic reason. There was no plan for the space to take on-off shoes in most houses and they just put the mat on the floor for it. 6. Modified Ondol system which use water pipe under the floor was popular in apartment while most detached houses had traditional Ondol system. The satisfaction about Ondol system was very high compared to other ones and also Ondol system was the most desirable one for ChoSun-Tribe.

패밀리 레스토랑 고객 특성에 따른 영양과 건강메뉴에 대한 태도 연구 (Family Restaurant Patrons' Attitudes toward Nutrition & Healthy Menus)

  • 김태희
    • 한국식생활문화학회지
    • /
    • 제17권5호
    • /
    • pp.629-637
    • /
    • 2002
  • This study sought to determine family restaurant patrons' attitudes toward nutrition and healthy menus. A written questionnaire was handed out to 300 dine-in customers at the three different sites of T brand family restaurant. A total of 265 questionnaires were usable for data analysis, resulting in 88% response rate. Two attitude statements eliciting the strongest agreement were that 'Diet and chronic diseases risk are closely connected each other(4.44)' and 'Koreans are more nutrition & health conscious than they were in the past(4.41)'. The attitude statement-that nutrition is important when I eat out- received the lowest scores(2.92), which indicated that nutrition was not yet considered the most important factor when dining out. 23% of the respondents were interested in healthful foods, while 30% said they were unconcerned. Nutrition conscious group showed significantly (p<.000) higher attitude scores for most of statements than unconcerned group. Significant differences were found in age groups(p<.05, p<.01, p<.001), income levels(p<.05), educational levels(p<.05), health status groups(p<.05), and weight control interest groups(p<.05). Older respondents, respondents with higher income and educational levels were more interested in nutrition and healthy menus. Respondents who reported good health status and showed higher interest in weight control were more interested in nutrition and healthy menus. These findings indicate that restaurant firms should respond to consumers' increased interest in nutrition and healthy menus by offering healthful menus and increasing nutrition marketing activities. This may positively result in increasing customer counts and revenue as well as customer satisfaction level and brand image of restaurant firms. Moreover, restaurant firms are strongly encouraged to play an active role in promoting public's nutritional and health status because increasing consumption of meals away from home will seriously affect good health of our consumers.

식품영양학 전공 여대생과 비전공 여대생의 외식산업식품에 대한 식생활 태도 조사 (A Study of Dietary Attitude on the Product of Food Service Industry in Nutrition Major and Non-Major College Women)

  • 강남이;조미숙
    • 한국식품영양학회지
    • /
    • 제5권2호
    • /
    • pp.150-162
    • /
    • 1992
  • This survey was carried out to investigate the effects of dietary attitude on the nutrition knowledge, food habits and the intake of instant food, convenience food and fast food between two groups of college women, a nutrition major group and nutrition non-major one. Questionnaires were completed by 214 nutrition majors and also by 145 non-majors. Nutrition majors showed better average in meal time regularities per week than nutrition non-majors. And nutrition non-majors had a higher frequency rate in taking of instant food and fast food than nutrition majors. In the case of both college women, those who take a meal regularly at each meal times have a higher score in food habits. The women who ate instant foods more frequently got a lower score in food habits, bot the frequency of the intake of instant foods did not affect the score of nutrition knowledge On the other hand, the women who had fast foods more frequently got a higher score in food habits and lower score in nutrition knowledge. When college women have a little of nutrition knowledge, they have a tendency to keep their meal time regularity and right dietary attitude pattern. In the dining-out pattern, the college women liked to eat flour foods and they preferred western foods than Korean foods. The motivation of food selection was for convenience and for time saving which were the reason for satisfaction to the products of food service industry. The products of food service industry were found to be unsatisfactory in nutrition and sanitation. Therefore, we must be mute aware of preventing the disappearance of Korean traditional foods and for developing dietary culture successively, the products of food service industry which are more suitable for Korean should be developed.

  • PDF

음식점 위생등급제에 대한 고객 인식도 조사 (A survey on customers' perception of a hygiene grade certification system for restaurants)

  • 허소정;배현주
    • Journal of Nutrition and Health
    • /
    • 제53권2호
    • /
    • pp.203-214
    • /
    • 2020
  • 본 연구에서는 음식점 위생등급제의 인식도를 조사하여 위생등급제 활성화 방안을 마련하고자 성인남녀 총 315명을 대상으로 설문조사를 실시한 결과는 다음과 같다. 조사대상자의 성별은 남자가 43.8%, 여자가 56.2%였고, 가족과 동거하는 경우가 73.3%, 1인 가구가 26.7%였다. 조사대상자중 주 1회 이상 외식하는 경우는 전체의 84.5%였으며, 외식 시간대는 '주말저녁' (66.8%)이 가장 많았다. 또한 가장 선호하는 외식업소 유형은 '한식당' (37.5%), '배달음식점' (14.6%), '양식당' (8.9%) 순이었고, '인터넷 검색' (54.0%)을 통해 외식업소 정보를 얻는 경우가 가장 많았다. 그리고 1인 1회 평균 외식비용은 15,483원이었고, 외식에 대한 전체적인 만족도는 평균 3.58점/5점이었다. 음식점 선택속성에 대한 중요도-만족도 분석 결과 우선적으로 개선이 필요한 항목은 '음식의 적정 가격'과 '화장실의 청결'이었다. 또한 음식점 위생등급제를 알고 있는 경우는 전체의 30.5%였고, 향후 위생등급제 인증 음식점 이용 의향은 5점 척도로 평가한 결과 평균 4.02점이었으며, 인증업체 음식에 대한 추가 지불 의향이 있는 경우는 전체의 56.8%였고, 추가로 지불하겠다는 가격은 음식가격의 6.02%였다. 따라서 음식점 위생등급제의 빠른 정착을 위해서는 고객 대상 교육·홍보, 업체 전 직원의 개선 노력과 함께 인증업체에 대한 정부기관의 정책적 지원이 필요하다고 생각된다.

유통경로 내 조직간 영역초월행동에 관한 연구 (A Study on Interorganizational Boundary Spanning Behaviors between Buyers and Sellers)

  • 김상덕
    • 한국유통학회:학술대회논문집
    • /
    • 한국유통학회 2007년도 하계통합학술대회 발표논문집
    • /
    • pp.3-26
    • /
    • 2007
  • 최근 영역초월행동에 관한 관심이 늘어나고 있다. 여기서 영역초월행동은 종업원들이 사전에 정해진 역할을 넘어서 추가적으로 수행하는 행동을 의미하는데, 영역초월행동은 고객의 만족과 서비스 품질지각, 그리고 호의적인 구전활동을 강화하는데 중요한 역할을 한다. 그러나 영역초월행동이 중요한 역할을 할 것으로 기대할 수 있는 기업 간 거래관계, 특히 유통경로 구성원간 관계에서 영역초월행동에 관한 연구는 국내는 물론 해외에서도 매우 부족한 실정이라 할 수 있다. 이에 본 연구에서는 기존에 서비스 분야에서 주로 다루어졌던 영역초월행동을 유통경로 조직간 관계에서 다루었다. 특히, 본 연구는 다양한 유통경로의 조직패턴, 즉, 기업형, 계약형, 그리고 전통형 유통경로별로 영역초월행동이 어떻게 다르게 나타나는 지도 탐험적으로 살펴보았다. 자동차 대리점 200점, 외식 프랜차이즈 가맹점 120점, 산업자재 소매점 104점, 총 420개의 소매점을 대상으로 실시한 설문조사 결과 판매자의 의사소통의 질, 공정성, 마케팅 프로그램의 일관성이 구매자의 관계만족과 조직결속을 통해 영역초월행동을 강화하는 것으로 나타났다. 한편, 영역초월행동은 수직적 통합수준이 높은 계약형과 기업형 경로구조에서 더 활발하게 나타났다.

  • PDF