• 마케팅과학연구
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• 제15권2호
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• pp.227-244
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• 2005

인터파크의 도서부문인 북파크는 비교적 일찍부터 온라인 도서판매를 시작해 왔으나 그 성과는 지지 부진하였으며, 도서 전문몰에 항상 뒤쳐져 있었다. 북파크의 부진은 인터파크 전체 성과에도 악영향을 미쳐서 인터파크의 대기업 계열의 인터넷 쇼핑몰과의 경쟁에서도 허덕이고 있었다. 이 때 배수진을 치고전임직원들이 과감히 승부수를 던진 것이 바로 도서무료배송 전면적 실시였다. 도서무료배송은 배송비증가로 인한 수익악화와 경쟁업체의 모방이라는 위험이 있었지만, 간접적인 가격할인 효과로 인한 도서 매출의 증대와 타 품목으로의 구매전환이라는 긍정적인 밤항에 승부를 걸었던 것이다. 이를 통해 인터파크는 온라인 도서부분 1위 업체로 부상했다. 또한 이를 바탕으로 전체매출액에서도 쇼핑몰 업계 1위를 탈환하는 성과를 달성하였다. 이는 고객지항적인 태도로 사전에 철저한 시장 고객분석을 통해 도서무료배송의 성공에 대한 확신을 가지고 경쟁사보다 앞서간 결과였다. 본 사례는 인터넷 마케팅에서 시장선점을 위한 과감한 승부수와 이를 뒷받침하는 절저한 시장과 경쟁사 분석이 얼마나 중요한지를 보여주고 있다.

• 한국멀티미디어학회논문지
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• 제19권8호
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• pp.1597-1608
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• 2016

Recently, a number of solutions were proposed to address the challenges and issues of vehicular networks. Vehicular Cloud Computing (VCC) is one of the solutions. The vehicular cloud computing is a new hybrid technology that has a remarkable impact on traffic management and road safety by instantly using vehicular resources. In this paper, we study an important vehicular cloud service, content-based delivery, that allows future vehicular cloud applications to store, share and search data totally within the cloud. We design a VCC-based system architecture for efficient sharing of vehicular contents, and propose a Hierarchical Hybrid Content Delivery scheme using Bloom Filter (H2CDBF) for efficient vehicular content delivery in Vehicular Ad-hoc Networks (VANETs). The performance of the proposed H2CDBF is evaluated through an analytical model, and is compared to the proactive content discovery scheme, Bloom-Filter Routing (BFR).

• 한국의류학회지
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• 제35권9호
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• pp.1099-1111
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• 2011

This study identified the types of consumer review information about apparel products based on consumer satisfaction/dissatisfaction with the availability/non-availability of consumer review information for online stores. Data were collected from 318 females aged 20s' to 30s', who had significant experience in reading consumer reviews posted on online stores. Consumer satisfaction/dissatisfaction with availability or non-availability of review information on online stores is different for information in regards to apparel product attributes, product benefits, and store attributes. According to the concept of quality elements suggested by the Kano model, two types of consumer review information were determined: Must-have information (product attribute information about size, fabric, color and design of the apparel product; benefit information about washing & care and comport of the apparel product; store attribute information about responsiveness, disclosure, delivery and after service of the store) and attracting information (attribute information about price comparison; benefit information about coordination with other items, fashionability, price discounts, value for price, reaction from others, emotion experienced during transaction, symbolic features for status, health functionality, and eco-friendly feature; store attribute information about return/refund, damage compensation and reputation/credibility of online store and interactive and dynamic nature of reviews among customers). There were significant differences between the high and low involvement groups in their perceptions of consumer review information.

• 동아시아식생활학회지
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• 제21권2호
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• pp.284-297
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• 2011

The purpose of this study was to investigate whether a franchisor's influence strategies could affect a franchisee's relationship satisfaction, which in turn could affect their boundary spanning behaviors. The constructs of influence strategies included promise, recommendation, information exchange, request, threat, and legalistic plea. The boundary spanning behaviors were external representation, internal influence, and service delivery. The sample used for this research consisted of store owners or managers of franchisee restaurants in Korea. A total of 605 questionnaires were analyzed using SPSS/$PC^+$ and LISREL. Empirical research findings were that (1) promise, recommendation, and legalistic plea affected relationship satisfaction, and (2) relationship satisfaction influenced external representation, internal influence and service delivery. However, information exchange, request, and threat did not affect relationship satisfaction. Based on these findings, franchisors were recommended to provide motivations to franchisees if the former wants to receive help from the latter.

• International Journal of Internet, Broadcasting and Communication
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• 제15권1호
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• pp.40-55
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• 2023

Currently, convenience stores, which are naturally located within a 1-minute walk, are easily accessible, so customers can easily purchase the items they need, and now they are indispensable places for people. In line with modern society that focuses on buying and selling goods quickly and easily, such as 'convenience' and 'quickness', convenience stores also have been changing by marketing such as home-delivery service and storage of fresh products, not just simply selling goods. In addition, by utilizing application software, we can use everything with one smartphone that we use a lot, in order to provide reservation delivery, pickup, and subscription services. In this study, we conducted experiments focusing on the factors of convenience store service quality and users using convenience stores, and examined how these experiments affect behavioral intentions of customers through their emotional responses. As a result, it was confirmed that empathy had a positive (+) effect on the pleasure of customers, and reliability had a negative (-) effect on arousal. In addition, it was found that empathy had a positive (+) effect on arousal, and responsiveness and empathy had a positive (+) effect on dominance. Finally, it was found that pleasure and dominance had a positive (+) effect on the loyalty of customers. In this study, we intend to provide basic data on existing or future convenience stores.

• 한국유통학회지:유통연구
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• 제11권1호
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• pp.99-124
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• 2006

본 연구는 기존의 연구들이 간과했던 점포유형, 제품유형, 가격유형을 고려하여 온라인과 오프라인 유통경로에서 가격수준과 가격편차에는 차이가 있는지를 비교하였다. 즉, 제품특성 및 점포 유형, 배송료, 적립금, 사은품 등과 같은 요인들에 따라서 소비자가 부담하는 총가격이 어떻게 달라지는지, 가격수준, 가격편차, 가격변동 빈도가 어떤 차이가 있는지에 대해서 살펴보았다. 그 결과 온라인 점포의 가격수준이 오프라인 점포보다 더 낮았고, 제품유형(대용량/소용량)에 따라서는 순수온라인 점포에서 소용량 상품의 가격수준이 더 낮았으며, 가격편차는 Hybrid 점포의 가격편차가 더 낮게 나타났다. 가격변동은 Hybrid 점포에서 가장 많이 발생했고, 총가격과 배달가격간의 가격편차는 순수온라인 점포에서 특정상품(화장품)을 제외하고는 총가격 기준의 가격편차가 더 큰 것으로 나타났다. 따라서 가격수준이나 가격편차 등을 고려해 볼 때, 온라인 유통경로가 효율적이거나, 점차 효율적으로 진행되어 가고 있다고 할 수 있었다. 그러나 계절적인 영향이 큰 상품이나, 유통 지배력이 있는 상품의 경우는 순수온라인 생포보다 Hybrid 점포가 더 가격 면에서 효율적인 유통경로로 나타났다.

• 한국의류학회지
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• 제14권4호
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• pp.252-261
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• 1990

This study intends to provide a beneficial foundation which can aid our understanding of how a clothing consumer group can be classified according to the clothing buying motives, and what differences are there about the importances of stroe image attribute among them and how consumer's preferences to the store image are shown differently among them and ultimately, some concrete data which can be useful in establishing efficient store image strategies for clothing stores. 413 subjects were gathered through convenience sampling method and, for data analysis, cronbach'$\alpha$, frequency, percentage, mean, $x^{2}-text$, 1-test, ANOVA, Duncan Multiple Range Test, Factor Analysis, Cluster Analysis were conducted. The results are as follows; 1. Three kind of factors in the clothing buying motives were determined for analysis of consumers group and by which it was revealed as to be significant for us to classify them four subdivisions; those of fashion pursuit group, self display group, financial utilitarian group, individual group. 2. Importance on store image attribute was revealed then the middle aged women regarded quality, price, service in order as more important factors than others. 3. Store image preferences show significantly when concerned with quality, price, fashion, impression and age of store personnel, convenience for exchanging and returning goods, credit, delivery and repair, mailing of catalogue and discount coupon, exit from, brightness of store among consumer groups. From these findings, concretely store image strategies are proposed.

• 한국유통학회:학술대회논문집
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• 한국유통학회 2000년도 추계학술대회 발표논문집
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• pp.187-205
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• 2000

6 Sigma movement is the quality innovation activity which Motorola, a nineteen eighties' top-ranking American company of electronics and communication, has started to survive the Japanese companies' frightening gami-gaze. In early days, it's just applicated for reducing customers' complain by eliminations inferior goods centering round producing activity and filling up the competitive market's demand for price and delivery deadline. Nowaday, 6 Sigma application has created a boom extending to a company's most activity fields without any exact scrutiny of 6 Sigma. Although 6 Sigma movement starts from the question of what customers want not by cutting off the inferiority rate but by cutting out causes of producing inferior goods, the service industry has a special character that makes it difficult to compute the level of Sigma. Thus this research examines suitability for introduction of 6 Sigma to the Service Industry.

• Asia Marketing Journal
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• 제12권4호
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• pp.137-164
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• 2011

본 연구는 경험가치척도(EVS; Experiential Value Scale)를 바탕으로 측정된 쇼핑가치차원이 쇼핑점포에 대한 소비자 반응에 미치는 효과를 분석하는데 그 목적이 있다. 또한 각 쇼핑가치차원이 쇼핑점포에 대한 소비자반응에 미치는 상대적 효과가 백화점과 할인점에 따라 다르게 나타나는지도 분석했다. 실증분석결과 점포에서 제공하는 실용적 쇼핑가치와 쾌락적 쇼핑가치는 점포에 대한 호의적 태도와 점포에 대한 감정적 반응에 긍정적인 영향을 미치는 것으로 나타났다. 구체적으로 실용적 쇼핑가치의 하위차원인 서비스우수성, 효율성, 경제적 가치가 증가할수록, 소비자들의 점포에 대한 호의적 태도가 증가하는 것으로 나타났다. 그리고 쾌락적 쇼핑가치의 하위차원인 시각적 매력, 오락적 가치, 일상탈출, 내재적 즐거움이 높은 것으로 지각할수록, 쇼핑과정에서 소비자들의 긍정적인 감정이 증가하는 것으로 나타났다. 또한 쾌락적 쇼핑가치는 소비자들이 점포에 대한 호의적 태도를 형성하는데 있어서 직접적 영향이 아닌 점포에 대한 소비자들의 감정적 반응을 통해 간접적으로 영향을 미치는 것으로 나타났으며, 점포에 대한 호의적 태도와 점포에 대한 긍정적 감정형성은 점포충성도에 긍정적인 영향을 미치는 것으로 나타났다. 흥미롭게도 쾌락적 쇼핑가치가 점포에 대한 긍정적 감정반응에 미치는 영향은 백화점보다 할인점에서 높게 나타났다.

• 한국프랜차이즈경영연구
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• 제13권1호
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• pp.35-46
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• 2022

Purpose: With the rapid changes in the technical development and the trend of consumption trend, the convenience store industry is facing an unprecedented competitive situation in the consumption environment where the boundary between online and offline is broken due to the stagnation of offline distribution channels and the spread of online shopping. The biggest innovation strategy of the major convenience store brands in recent years are introducing the O2O (Online to Offline) platform and presenting new products and services beyond the boundaries of online and offline to transform themselves into Omni Channel stores. The study is designed to analyze the effect of innovativeness of convenience store as a stimulus in O2O platform which customers perceive on store loyalty, the final response to external stimuli, through customer engagement with convenience store brands. Specifically, the innovativeness of convenience stores was divided into types of core activities in corporate marketing and focused on innovations in services, products(proposals), promotions and experiences. Research design, data, and methodology: Various hypotheses have been developed to achieve this research purpose. The data were collected from 1,128 questionnaires the age between 15 and 60 who had experience using retail store apps and delivery apps and were analyzed using SPSS 22.0 and SmartPLS 3.3.7 program. Measurement model analysis was carried out to assess convergent and discriminant validity. Also, common method bias was tested using the values of VIF (variance inflation factor). The hypotheses were tested using structural equation modeling with SmartPLS 3.3.7 program. Results: First, service innovation has a positive effect on cognitive engagement. Second, product, promotion and experience innovation have a positive effect on cognitive and affective engagement. Third, cognitive influences affective engagement. Finally, both cognitive and affective engagement affect store loyalty, but affective engagement has a stronger effect on store loyalty than cognitive engagement. Conclusions: All four types of innovation and cognitive engagement have a positive effect on emotional engagement, which has a stronger effect on store loyalty than cognitive engagement. Thus, while innovation can build loyalty through emotional engagement, innovation strategies must be designed and pursued with caution in terms of impact through cognitive engagement may not achieve the planned goals.