• Title/Summary/Keyword: customer utility

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Web-based Product Recommendation System with Probability Similarity Measure (확률 유사성척도를 활용한 웹 기반의 상품추천시스템)

  • Choi, Sang-Hyun;Ahn, Byeong-Seok
    • Journal of Intelligence and Information Systems
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    • v.13 no.1
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    • pp.91-105
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    • 2007
  • This research suggests a recommendation system that enables bidirectional communications between the user and system using a utility range-based product recommendation algorithm in order to provide more dynamic and personalized recommendations. The main idea of the proposed algorithm is to find the utility ranges of products based on user specified preference information and calculate the similarity by using overlapping probability of two range values. Based on the probability, we determine what products are similar to each other among the products in the product list of collaborative companies. We have also developed a Web-based application system to recommend similar products to the customer. Using the system, we carry out the experiments for the performance evaluation of the procedure. The experimental study shows that the utility range-based approach is a viable solution to the similar product recommendation problems from the viewpoint of both accuracy and satisfaction rate.

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Development of the Performance Measurement Model of Electronic Medical Record System - Focused on Balanced Score Card - (균형성과표를 활용한 전자의무기록시스템의 성과측정 모형개발)

  • Lee, Kyung Hee;Kim, Young Hoon;Boo, Yoo Kyung
    • Korea Journal of Hospital Management
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    • v.21 no.4
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    • pp.1-12
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    • 2016
  • The purpose of this study are suggest to performance measurement model of Electronic Medical Record(EMR) and Key Performance Index(KPI). For data collection, 665 questionnaires were distributed to medical record administrators and insurance reviewers at 31 hospitals, and 580 questionnaires were collected(collection rate: 87.2%). Regarding methodology, Critical Success Factor(CSF) and index of the information system were derived based on previous studies, and these were set as performance measurement factors of EMR system. The performance measurement factors were constructed by perspective using BSC, and analysis on causal relationship between factors was conducted. A model of causal relationship was established, and performance measurement model of EMR system was proposed through model validation. Analysis on causal relationship between performance management factors revealed that utility cognition of the learning & growth perspective factor had causal relationship with job efficiency(${\beta}=0.20$) and decision support(${\beta}=0.66$) of the internal process perspective factors, and security had causal relationship with system satisfaction(${\beta}=0.31$) of the customer perspective factor. System quality had causal relationship with job efficiency(${\beta}=0.66$) and decision support(${\beta}=0.76$) of the internal process perspective factors, all of which were statistically significant(P<0.01). Job efficiency of the internal process perspective had causal relationship with system satisfaction(${\beta}=0.43$), and decision support had causal relationship with decision support satisfaction(${\beta}=0.91$) and job satisfaction (${\beta}=0.74$), all of which were statistically significant(P<0.01). System satisfaction of the customer perspective had causal relationship with job satisfaction(${\beta}=0.12$), job satisfaction had causal relationship with cost reduction(${\beta}=0.53$) of the financial perspective, and decision support satisfaction had causal relationship with productivity improvement(${\beta}=0.40$)of the financial perspective(P<0.01). Also, cost reduction of the financial perspective had causal relationship with productivity improvement(${\beta}=0.37$), all which were statistically significant(P<0.05). Suitability index verification of the performance measurement model whose causal relationship was found to be statistically significant revealed that $X^2/df=2.875$, RMR=0.036, GFI=0.831, AGFI=0.810, CFI=0.887, NFI=0.838, IFI=0.888, RMSEA=0.057, PNFI=0.781, and PCFI=0.827, all of which were in suitable levels. In conclusion, the performance measurement indices of EMR system include utility cognition, security, and system quality of the learning & growth perspective, decision support and job efficiency of the internal process perspective, system satisfaction, decision support satisfaction, and job satisfaction of the customer perspective, and productivity improvement and cost reduction of the financial perspective. In this study, it is expected that the performance measurement indices and model of EMR system which are suggested by the author, will be a measurement tool available for system performance measurement of EMR system in medical institutions.

Gated Recurrent Unit Architecture for Context-Aware Recommendations with improved Similarity Measures

  • Kala, K.U.;Nandhini, M.
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.14 no.2
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    • pp.538-561
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    • 2020
  • Recommender Systems (RecSys) have a major role in e-commerce for recommending products, which they may like for every user and thus improve their business aspects. Although many types of RecSyss are there in the research field, the state of the art RecSys has focused on finding the user similarity based on sequence (e.g. purchase history, movie-watching history) analyzing and prediction techniques like Recurrent Neural Network in Deep learning. That is RecSys has considered as a sequence prediction problem. However, evaluation of similarities among the customers is challenging while considering temporal aspects, context and multi-component ratings of the item-records in the customer sequences. For addressing this issue, we are proposing a Deep Learning based model which learns customer similarity directly from the sequence to sequence similarity as well as item to item similarity by considering all features of the item, contexts, and rating components using Dynamic Temporal Warping(DTW) distance measure for dynamic temporal matching and 2D-GRU (Two Dimensional-Gated Recurrent Unit) architecture. This will overcome the limitation of non-linearity in the time dimension while measuring the similarity, and the find patterns more accurately and speedily from temporal and spatial contexts. Experiment on the real world movie data set LDOS-CoMoDa demonstrates the efficacy and promising utility of the proposed personalized RecSys architecture.

A Study on Economic Analysis of Development of On-line Diagnosis Technique for Preventing Electrical Accidents (전기설비사고예방을 위한 온라인진단기술 개발의 경제성 분석)

  • Kim, Han-Sang;Kim, Kwang-Ho
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.63 no.2
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    • pp.313-318
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    • 2014
  • In the last couple of decades industrialization and technological development has not only increase in the scale of electrical facilities and it has become more and more complicated and diversified. Furthermore, fires in the electrical transformers, like those that have knocked out power in the country in the past years, are likely to become more common as utility systems begin to show their age. The importance of preventing electrical accidents can never be overemphasized and for this reason, supply of on-line diagnosis system combining information and communication technology(ICT) for the customer's electrical facilities has been increasing recently. The major advantage of on-line diagnosis system is that the device's potential problems could be detected early before a serious deterioration or breakdown occurs. In this paper, We estimated the benefit from the investment in the right of present value of sales, success rate of commercialization regarding R&D investment for development and commercialization of on-line diagnosis technology targeting customer electrical facilities. As a result, the net value added of 29.7 billion won and the increased profit by roughly 7.52 precent are expected.

Sensitivity Analysis of JLSP Inventory Model with Ordering Cost inclusive of a Freight Cost under Trade Credit in a Two-stage Supply Chain

  • Shinn, Seong-Whan
    • International Journal of Advanced Culture Technology
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    • v.8 no.3
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    • pp.300-306
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    • 2020
  • This study analyzes the distributor's inventory model in a two-stage supply chain consisting of the supplier, the distributor and the end customer. The supplier will allow a credit period before the distributor settles the account with him in order to stimulate the demand for the product he produces. It is also assumed that the distributor pays the shipping cost for the order and hence, the distributor's ordering cost consists of a fixed ordering cost and the shipping cost that depend on the order quantity. The availability of the delay in payments from the supplier enables discount of the distributor's selling price from a wider range of the price option in anticipation of increased customer's demand. As a result, the availability of a credit transaction leads to an increase in inventory levels. On the other hand, in the case of deteriorating products in which the utility of the product perish over time, the deterioration rate with time plays a role in reducing inventory levels. In this regard, we analyze the effect of the length of the credit period and the degree of product deterioration on the distributor's inventory level. For the analysis, we formulate the distributor's annual net profit and analyze the effect of the length of credit period and deterioration rate of the product on inventory policy numerically.

Analysis of voltage sag effect at load side during fault according to change of power system condition (계통조건(系統條件) 변경(變更)에 따른 고장시(故障時) 부하측(負荷側)의 순간전압강하(瞬間電壓降下) 영향분석(影響分析))

  • Yoon, Gi-Seob;Baik, Seung-Do;Gu, Sung-Wan;Lee, Chong-Soo;Lee, Hong-Gi
    • Proceedings of the KIEE Conference
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    • 2002.07a
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    • pp.156-158
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    • 2002
  • In this paper, we analyze about voltage sag effect at load side during fault according to change of power system condition. through the case studies, we find that there is no close connection between substation bus transfer and voltage sag during fault. however, we find that other feeder connecting with the faulted transmission is directly affected by fault type and magnitude, therefore, the main subject can be divided into the utility and customer side countermeasures, utilities concentrate their effort to prevent the faults and to modify the fault clearing practice in power system. however, the faults in power system can never be completely eliminated. therefore, customer side solutions usually involve the power conditioning equipment for sensitive loads aiso, we investigate that the several methods to reduce the number and severity of voltage sag and to dull the sensitivity of equipment for voltage sag have developed. moreover, about SEMI, the industry association for the semiconductor two voltage sag immunity standards.(SEMI F47, SEMI F42) The simulation is accomplished by PSS/E 26.

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Development of Customer Oriented Load Management Software for Savings on Utility Bills in the Electricity Market

  • Chung, Koo-Hyung;Lee, Chan-Joo;Kim, Jin-Ho;Hur, Don;Kim, Balho-H.;Park, Jong-Bae
    • Journal of Electrical Engineering and Technology
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    • v.2 no.1
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    • pp.42-49
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    • 2007
  • For electricity markets to function in a truly competitive and efficient manner, it is not enough to focus solely on improving the efficiencies of power supply. To recognize price-responsive load as a reliability resource, the customer must be provided with price signals and an instrument to respond to these signals, preferably automatically. This paper attempts to develop the Windows-based load management system in competitive electricity markets, allowing the user to monitor the current energy consumption or billing information, to analyze the historical data, and to implement the consumption strategy for cost savings with nine possible scenarios adopted. Finally, this modeling framework will serve as a template containing the basic concepts that any load management system should address.

Price-Based Quality-of-Service Control Framework for Two-Class Network Services

  • Kim, Whan-Seon
    • Journal of Communications and Networks
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    • v.9 no.3
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    • pp.319-329
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    • 2007
  • This paper presents a price-based quality-of-service (QoS) control framework for two-class network services, in which circuit-switched and packet-switched services are defined as "premium service class" and "best-effort service class," respectively. Given the service model, a customer may decide to use the other class as a perfect or an imperfect substitute when he or she perceives the higher utility of the class. Given the framework, fixed-point problems are solved numerically to investigate how static pricing can be used to control the demand and the QoS of each class. The rationale behind this is as follows: For a network service provider to determine the optimal prices that maximize its total revenue, the interactions between the QoS-dependent demand and the demand-dependent QoS should be thoroughly analyzed. To test the robustness of the proposed model, simulations were performed with gradually increasing customer demands or network workloads. The simulation results show that even with substantial demands or workloads, self-adjustment mechanism of the model works and it is feasible to obtain fixed points in equilibrium. This paper also presents a numerical example of guaranteeing the QoS statistically in the short term-that is, through the implementation of pricing strategies.

A Study of the Structural Relationship of Corporate e-Learning in Quality, Users' Learning Characteristics and Customer Orientation in Hotel Industry (호텔 e-Learning의 품질 및 사용자 학습특성과 고객지향성과의 구조적 관계에 관한 연구)

  • Ji, Yun Ho;Park, Tae Soo;Kim, Minsun;Moon, Yun Ji
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2013.10a
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    • pp.575-577
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    • 2013
  • The research was aimed at the hotel industry's employees in order to test the efficiency of e-Learning, which is emerging as the alternative training system to the conventional one. The independent variables are the quality of e-Learning, including the qualities of the system, contents, and service of e-Learning, and the learning characteristic factor, including the quality factor of e-Learning, the self-efficacy of the user, learning motivation, and the flow of learning. Furthermore, the intervening variables are its perceived usefulness and the satisfaction factor of the user known as the so-called utility of e-Learning, continuous intention to use in terms of efficaciousness, and the spread of education and training. The dependent variable is customer orientation, known as the ultimate efficaciousness of corporate e-Learning.

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Survey & Analysis for the Calculation on the Industrial Customer Interruption Costs (산업용 수용가의 정전비용 산출을 위한 조사 분석(I))

  • Nam, K.Y.;Choi, S.B.;Ryoo, H.S.;Jeong, S.H.;Lee, J.D.;Kim, D.K.
    • Proceedings of the KIEE Conference
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    • 2003.11a
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    • pp.122-124
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    • 2003
  • In recent, the various electric & electronic machines are newly developed everyday and the electricity supply system & environment on the process from generation to consumption of electricity also is being changed. In other words, both supplier and consumer of electricity are required to be responsible for their interruption costs. So, it is very important and meaningful work for evaluating the interruption costs in quantitative. Additionally, since the restructuring of electric industry is on going in world wide, after restructuring, most of all electric utilities and consumer have to consider the supply reliability and quality as a important element of the calculating the related costs and contract because it takes costs to keep the supply reliability and quality highly. Especially, the interruption or the supply reliability will have influence on the bilateral contract between supplier and customer as a key point to determine the once in competitive electric market. Therefore, it has very important moaning to calculate the interruption costs in the present that it is prepared to open the competitive electric market. In this paper, international standards, i.e. IEC, IEEE, are applied to the analysis on the interruption costs used in the questionnaires which are newly designed including short duration interruption by the authors instead of traditional interruption criteria. Firstly, using the questionnaires, the authors got related data from industries according to the standard industry classification which are being used in electric utility and other national statistics in Korea. However, analysis results are hard to say typical value because of the not so many samples. So, the authors are going to survey and focus on not all kinds of industry but a few kinds of them that their facilities are effected or stop by short duration interruptions, so there are large economical damages. Finally, the authors hope to find the reliable and meaningful model in interruption costs of industrial customer.

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