• Title/Summary/Keyword: customer space

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에어컨의 구조 소음 저감을 위한 실내기 모터 브라켓의 설계 (The Design of the Motor Bracket for Reduction of Structure- Borne Noise in Package Air-Conditioner)

  • 심현진;이성진;강태호;이정윤;오재응
    • 대한기계학회논문집A
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    • 제30권2호
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    • pp.202-209
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    • 2006
  • As the economic power is improved and the customer's demand is hard to please, the noise and vibration is the most important yardstick that can determine the quality of the product. Especially, as the airconditioner's demand increase suddenly, the product of quality and the noise is becoming a decisive factor of determining whether purchase the product or not. Therefore, every manufactory is investing a lot of money and research to cut down the unpleasantness induced from noise and vibration. And they are emphasizing their product's difference by advertising a silence very actively. With these reason, the demand of a silent indoor air-conditioner is the essential research filed when the product is develop(:d. In this study, the noise and vibration is visualized in the space and frequency domain by using experimental methods such as operational deflection shape (ODS), modal testing and sound intensity. Also the location of noise source and its characteristic is analyzed in an acoustical point of view to reduce the structure borne noise that come from the fan motor, and the pertinent control method is suggested. Furthermore, the most suitable shape of the motor bracket is suggested by applying FEM and DOE (Design of experiments) in the noise and vibration point a view.

1인 가구의 소비성향 분석을 통한 홈퍼니싱 제품전략 연구 (A Study of Home-furnishing Products Strategy through the Consumption Tendency Analysis of Single Household)

  • 김태선
    • 한국가구학회지
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    • 제27권3호
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    • pp.237-245
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    • 2016
  • Single households currently account for 26.5% of all households and their number is expected to continue to rise, reaching 34.5% by 2035. An analysis of the consumption trends and needs of single households shows that they are rising as a new consumer group with a focus on investment on the individual and favouring: small but high-tech products: efficient use of limited resources: safety and peace of mind: self-improvement and leisure. Products which meet such demands are having an impact on the growth of home-furnishing market. An analysis of companies in Korea's home-furnishing market, with examples like the lifestyle company IKEA, shows a variety of brands such as SPA brand, furniture specialist, distributor and character products. And yet most are OEM products which lack differentiated product lines and compete with similar display and distribution structure. We needs the Single household consumption tendency of home-furnishing market and differentiation strategy through product analysis. In order to increase the value of companies in the home-furnishing market, in addition to differentiated design, product competitiveness must aspire to higher customer satisfaction with easy assembly, innovation in logistics, innovative sales methods such as virtual-reality simulation for products and space, individually-tailored furniture for the needs of single household and products which combine smart technology. For home-grown home-furnishing brands to have competitiveness, they must leverage on the strengths of the industry, offering differentiated and competitive products in a wider range of areas with convergence functions as well as differentiation in consumer interface and application of advancing technology; in-depth product research is called for.

잠수함 승조원의 이직의도 요인 분석을 통한 정책방안제시- Kano모델을 이용하여 - (Study of the Factors of a Submarine Crews' Turnover Intention Based on Kano Model and Suggestion of the Policy Measures)

  • 배대석;채명신
    • 한국산학기술학회논문지
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    • 제15권8호
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    • pp.4950-4960
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    • 2014
  • 본 연구는 잠수함 승조원들의 이직의도 요인을 분석하기 위해 설문 조사를 통한 실증적 연구를 실시하였으며, 분석도구로 이요인 이론을 토대로 한 Kano모델과 Timko 고객만족계수를 이용하였다. 본 연구는 2013년 11월 1일부터 30일까지 잠수함 승조원 408명을 대상으로 설문조사를 실시하였으며 분석결과 다음과 같은 결과를 도출하였다. 잠수함 승조원들은 잠수함의 열악한 근무환경, 수압에 의한 신체적 위험, 밀폐된 공간에서의 불안감 그리고 불확실한 계급 정년 등이 이직을 생각할 때 가장 많은 영향을 미치는 것으로 분석되었다. 이러한 결과를 바탕으로 분석된 요인에 대해 복지적인 측면과 정책적인 측면에서 요인별로 해소방안을 제시하였다.

MPLS 망을 기반으로 하는 VPN의 성능에 관한 연구 (A Study on the Performance of VPN based on MPLS Networks)

  • 신태삼;김영범
    • 융합신호처리학회논문지
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    • 제8권1호
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    • pp.51-57
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    • 2007
  • 본 논문에서는 MPLS VPN의 개념을 도입하고 이를 바탕으로 MPLS 망에서 VPN 서비스를 제공하는 방안을 제시하였다. 또한 MPLS VPN의 제어 요소와 동작절차를 설계하고, MPLS VPN과 종래의 VPN 구현 방식에 대하여 성능을 평가해 보았다. MPLS 기반 VPN은 VPN ID 부여 및 터널링이 없는 가상공간의 할당으로 IP VPN의 문제점들을 해결하고 효율적인 서비스 제공이 가능하다. 즉, MPLS VPN은 하나의 물리적 회선에서 고객별로 완벽한 트래픽 분리가 가능한 MPLS 기술과 공중망을 이용함으로써, 높은 신뢰성과 보안수준을 보장할 수 있다. 특히 고객의 입장에서는 장비도입 비용이나 관리비용을 절감할 수 있다는 장점이 있다. 반면에, MPLS 망에 기반을 두면 MPLS의 장점을 그대로 수용하여 효과적인 VPN 서비스를 제공할 수 있으나 동일한 ISP(Internet Service Provider)의 네트워크 내부에서만 구현이 가능하고, 자체적인 암호화 성능이 미약하므로 인터넷과 같은 공중망 경유 시 보안에 다소 취약하다는 단점이 있다.

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신설 대학급식소 운영 계획을 위한 서비스 품질 속성의 상대적 중요도 규명: conjoint 분석의 활용 (Identifying the Relative Importance of Service Quality Attribute for Developing an Operation Proposal on Hypothetical College Foodservice Approached to Conjoint Analysis)

  • 박문경;김창준
    • 대한영양사협회학술지
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    • 제12권4호
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    • pp.390-403
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    • 2006
  • The purposes of this study were to : (a) examine the using pattern of college foodservice and off-campus restaurant and identify the important service quality attributes and levels for conjoint analysis, (b) investigate the demographic factor and the lunch behavior of "S" college's foodservice customer (c) search the optimum moving time to the college foodservice by cumulative graph, (d) identify the relative importance of the service quality attributes and level at college foodservice by conjoint analysis, and (e) provide the basic data for establishing new college foodservice. Questionnaire developed were conducted with 305 daytime students. A total of 284 were usable and the data was analyzed by the SPSS(ver. 11.0) for the descriptive analysis and conjoint analysis. ‘Low price’ was the reason for using college union foodservice, and the advantages of college union the foodservice were reported to be 'speediness', 'low price', 'near distance', 'wide space' and etc in a college. For off-campus restaurant, the using reasons were mentioned 'near distance', 'menu variety', 'kindness', and 'better taste and quality' and the using advantage found out 'inexpensive and enjoyable food with friends', and 'good taste'. An optimum time required for moving to the college foodservice was calculated 9 min by cumulative graph. As the relative important attributes on college foodservice were identified in the order of the ‘price range', the 'time required for the movement' and the 'food taste', and the level were analyzed the location requiring 6~10 minutes for the movement, the price range of 2,100~2,500 won, and the providing tasty foods by conjoint analysis. As "S" college will be established a new college foodsrevice suggested by the this study result, there should be expected the increasing salse and the college student's satisfaction on campus foodservice.

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상품평의 정보 분류에 기반한 자동 상품평 유용성 평가 (Automatic Product Review Helpfulness Estimation based on Review Information Types)

  • 김문형;신효필
    • 정보과학회 논문지
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    • 제43권9호
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    • pp.983-997
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    • 2016
  • 온라인 상품평 양의 비약적 증가로 인해 소비자들이 유용한 상품평 만을 찾는 것이 거의 불가능에 가까워졌다. 이 연구는 온라인 상품평의 유용성을 자동적으로 평가할 수 있는 토대를 마련하는데 그 목적이 있다. 이를 위해 상품평을 이루는 문장에 담긴 정보를 설명하는 그 대상에 따라 종류를 나눌 수 있도록 상품평 정보 분류를(Review Information Types) 제안하고, 각 정보 분류 내에서 문장의 주제 벡터 변환 방법과 군집화를 이용하여 더 세부적으로 각 문장이 어떤 정보를 제공하는지를 추출함으로써 각 상품평이 제공하는 정보에 따라 그 유용성을 평가하는 방법을 제안한다. 이러한 시도는 잠재적 소비자들이 상품평에서 상품 자체의 특성이나 상품평 제공자의 경험과 같은 정보를 배송과 같은 정보보다 중요하게 생각할 것이라는 가정에서 시작했다. 자동 상품평 유용성 평가 실험을 통해 본 연구에서 제시하는 방법이 기존의 비교 가능한 연구들에 비해 더 효과적인 것을 밝혀냈다.

복잡한 공간에서 그룹화 기반의 실용적 지능형 청소 로봇 알고리즘 (Practical Intelligent Cleaning Robot Algorithm Based on Grouping in Complex Layout Space)

  • 조재욱;노삼혁;전흥석
    • 제어로봇시스템학회논문지
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    • 제12권5호
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    • pp.489-496
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    • 2006
  • The random-based cleaning algorithm is a simple algorithm widely used in commercial vacuum cleaning robots. This algorithm has two limitations, that is, cleaning takes a long time and there is no guarantee that the cleaning will cover the whole cleaning area. This has lead to customer dissatisfaction. Thus, in recent years, many intelligent cleaning algorithms that takes into consideration information gathered from the cleaning area environment have been proposed. The plowing-based algorithm, which is the most efficient algorithm known to date when there are no obstacles in the cleaning area, has a deficiency that when obstacle prevail, its performance is not guaranteed. In this paper, we propose the Group-k algorithm that is efficient for that situation, that is, when obstacle prevail. The goal is not to complete the cleaning as soon as possible, but to clean the majority of the cleaning area as fast as possible. The motivation behind this is that areas close to obstacles are usually difficult for robots to handle, and hence, many require human assistance anyway In our approach, obstacles are grouped by the complexity of the obstacles, which we refer to as 'complex rank', and then decide the cleaning route based on this complex rank. Results from our simulation-based experiments show that although the cleaning completion time takes longer than the plowing-based algorithm, the Group-k algorithm cleans the majority of the cleaning area faster than the plowing algorithm.

매개 변수를 이용한 의사결정나무 생성에 관한 연구 (A study on decision tree creation using intervening variable)

  • 조광현;박희창
    • Journal of the Korean Data and Information Science Society
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    • 제22권4호
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    • pp.671-678
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    • 2011
  • 데이터마이닝은 방대한 양의 데이터 속에서 쉽게 드러나지 않는 유용한 정보를 찾아내는 기법으로서 의사결정나무, 연관 규칙, 군집분석, 신경망 분석 등의 기법이 있으며, 이중 의사결정나무 알고리즘은 의사결정 규칙을 도표화하여 관심대상이 되는 집단을 몇 개의 소집단으로 분류하거나 예측을 수행하는 방법으로서 고객세분화, 고객 분류, 문제 예측 등의 여러 분야에서 유용하게 활용되고 있다. 일반적으로 의사결정나무의 모형 생성 시, 모형 생성의 기준 및 입력 변수의 수에 따라 복잡한 모형이 생성되기도 하며 특히 입력 변수의 수가 많을 경우 종종 모형 생성 및 해석에 있어 어려움을 격기도 한다. 이에 본 논문에서는 의사결정나무 생성 시, 입력 변수에 대한 매개 관계를 파악하여 나무 생성에 불필요한 입력 변수를 제거하는 방법을 제시하고 그 효율성을 파악하기 위하여 실제 자료에 적용하고자 한다.

제 3 세대 항만의 도래와 항만경쟁 (The Challenge of the Third Generation Port and Port Competition)

  • 문성혁
    • 한국항해학회지
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    • 제18권2호
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    • pp.91-109
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    • 1994
  • Technological and organisational changes in transport system have introduced new dimension into port system development and inter-port competition. The quality of service now required by the customer is costly and not easily provided by small shipping companies and small ports. It has been suggested that in the future container shipping may be concentrated by space-sharing arrangements or actual mergers into the hands of a few mega-operators with the investment potential to provide total logistics networks. In order to compete effectively, high load factors will be essential and port concentration inevitable. A fa-voured few ports will become the load centres and other ports will assume a secondary feeder role. In this study, three questions are raised and attempts are made to answer them : (a) what is the new role of ports today ; (b) why should ports be engaged in this new role ; and (c) how can ports play this new role. In short, a modern port should be a service centre and a logistic platform for international trade and transport-a third generation port. Ports, in particular, have to make every effort to be competitive in the cost and quality of services and to make the port a transport and distribution service centre. For most ports, this is not an option but a must ; an essential requirement for survival in this win or lose situation. The best way to win is to maintain a close contact with port users, listen to them, discuss with them, help them and satisfy them. That is port marketing. Starting from the findings of port marketing, it is es-sential to work out appropriate development plans and marketing targets and to improve port competitive-ness. As an alternative method, a port competitiveness model is suggested, which may help port managers to make appropriate improvements.

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출장요리서비스 웹 사이트의 구성 및 내용 분석 (Analysis of Information Structure and Contents on the Web Sites for Catering Services)

  • 조선영;강혜경;이선영;강명희
    • 대한영양사협회학술지
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    • 제11권3호
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    • pp.273-285
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    • 2005
  • This study examined the structure and contents of the information provided by the web sites, in terms of clarity, business goal, authority, sustainment of operation and responsibility of customer care, as well as menus. The findings from the analysis of 217 web sites selected from 5 major portal sites, are 1) most of catering business over internet are located around Seoul area, 2) almost 80% of the selected sites are administered by professional agents or firms while the remnants by individuals, 3) except menu and price, any additional information is hardly shown, 4) about three quarter of the sites opened after 2001, that is coherent with the trend of the growth of internet users and eating-out, 5) it is strongly required to create healthful cyber space for the customers, 6) a small number of the sites(12.4%) try to manage access from customers, 7) many sites(73.7%) open the channels for feedback from the customers 8) among the types of catering services offered by the sites, home party is the most popular and the kinds of cuisine, Korean, Japanese, and Chinese, are divided into almost same proportion of the sites, 9) the average number of dishes is 33.5, 10) they offer 7 to 8 different dishes of grain, 4 to 6 of meat, 4 to 10 of fishes, 5 to 13 of vegetables, 1 of fruits, and 1 to 3 of dairy products, 11) The majority of price level is ₩15,001 - ₩20,000.

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