Browse > Article
http://dx.doi.org/10.5762/KAIS.2014.15.8.4950

Study of the Factors of a Submarine Crews' Turnover Intention Based on Kano Model and Suggestion of the Policy Measures  

Bae, Dae Suk (Seoul Venture University Industrial Management)
Chae, Myungsin (Seoul Venture University Industrial Management)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.15, no.8, 2014 , pp. 4950-4960 More about this Journal
Abstract
This study examined the factors affecting submarine crews' turnover intention. This study reviewed previous research-related turnover in military organizations. The measurement was designed based on the Kano model, which was originally used to survey the customers' satisfaction with a service or a product. The authors conducted a questionnaire survey of 408 submarine crew, from 1, Nov to 30, Nov, 2013. The results showed that the factors that impact the submarine crews' turnover were the sense of insecurity due to the a poor working environment of the submarine, physical risks due to the water pressure, anxiety due to the closed space, and insecure rank-limited promotion system. The paper discusses the implications of the results from the perspective of military social welfare and provides recommendations for setting up the policy for submarine crews' welfare based on the study result.
Keywords
Kano Model; Submarine Crews; Timko Customer Satisfaction Coefficient; Turnover rate; Working Environment and welfare;
Citations & Related Records
연도 인용수 순위
  • Reference
1 K. S. Moon, Submarine World, pp. 10-11, Planetmedia Publishers, 2013.
2 March. J. G. & Simon. H. A, " Organization" New York, 1966.
3 Navy Headquarters, "Submissions national audit"2012.
4 J. C. Lee, H. T. Kim, "The creation of a customer-oriented quality products Empirical Study", Journal of Quality Management, 30(1): pp. 1-215, 2002.
5 Allen, N. J. & Meyer, J. P.,"The measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization", Journal of Occupationl Psychology, 63: pp.1-18, 1990. DOI: http://dx.doi.org/10.1111/j.2044-8325.1990.tb00506.x   DOI
6 Mowday, P. T., Porter, L. w. & Steers, R. M., "Employee organization linkage: The psychology of commitment, Absenteeism and Reparation", New York: Academic Press, 1982.
7 Michaels, C. E., & Spector, P. E., "Cause of Employee Turnover : A test of Mobley, Griffeth, Hand and Meglino model". Journal of Applied Psychology, 67: pp.53-59, 1982. DOI: http://dx.doi.org/10.1037/0021-9010.67.1.53   DOI
8 D. G. Park, S. G. Yeom, "A Comparative Study of turnover models: Mobley centered model", Korea Journal of Psychology, 14(2), pp.1-22. 2001.
9 S. J. Lee, "Effects of Food Service Industry Employee's Job Fit on the Turnover Intention-Focusing on Modering variable of Job Satisfaction and Organizational Commitment-", Ph. D. dissertation,,Kyong-gi University, Suwon, 2006.
10 B. I. Kim, "A Study on the Job Satisfaction and Turnover Intention of the Employee in Food Service Industry", Ph. D. dissertation, Kyong-gi University, Suwon, 2005.
11 S. M. Kim, "Effects of Job Embeddedness and Role Stressors of Hotel Employee on Job Stisfaction, Organizational Commitment and Turnover Intention", Ph. D. dissertation, Dongguk University, Seoul, 2008.
12 W. S. Jung, "Job Stress and Job Satisfaction An Empirical Study: Focusing on the Submarine crew", Unpublished master's thesis, Gyeongnam University, Changwon, 2000
13 H. J. Park, "Conflict social welfare oganizations, organizational commitment and turnover intention in the impact", Ph. D. dissertation, Cheong-ju Univercity, Cheong-ju, 2011.
14 S. G. Seo, "Turnover Intention of Air Force pilots Empirical Study on the Influencing Factors", Unpublished master's thesis, Daejon University, Daejon, 2000.
15 J. L. Price & Muller, "A Casual Model of Turnover for Nurses", Academy of Management Review, 24,(3) pp. 543-565, 1981.   DOI   ScienceOn
16 H. C. Moon, "A Study on the Factor Analysis Influencing the Turnover of the Combat Pilot", Unpublished master's thesis, Mokwon University. Daejon, 2003.
17 J. H. Choi, "The pilot of the perceived Relationship between performance and Turnover intention Study", Unpublished master's thesis, Seoul University, 2004.
18 G. G. Yoon, "Turnover Intention pilot studies on the factors affecting", Commander of the Air Force Chief of Staff Advanced Diploma Reports, College of the Air Force, Cheng-ju, 2007.
19 G. S. Park, "Effects of the Organization Conflict on Turnover Intention in Air Force Pilot Groups", Ph. D. dissertation, Chung-ang University, Seoul, 2011.
20 S. S. Kim, "A Study on the Effects of Internal Factors on the Turnover Intention of Navy Pilot Group", Ph. D. dissertation, Uiduk University, Pohang, 2012
21 H. J. Lee, H. J. Park, "Organizationl Behavior", pp. 180-181, Bubmunsa, Gyeonggido, 2004.
22 E. D. Kim, "Intention of Continued Use of Smartphone based on Smartphone' Quality Attributes", Ph. D. dissertation, Seoul Venture University, Seoul, 2013.
23 A. R. Shin, S. B. Lee, "A Study on the Development of Total Customer Satisfaction Coefficient based on the Kano Model", Journal of Industrial Engineering Interfaces Society of Korea,20(4), pp. 479-487, 2007.
24 Navy Headquarters, "Submarine crew to ensure superior stability analysis of a survey", 2012.
25 D. H. Park, "Characteristics of High Reliability Organizations and its Cultural Dynamivs : A Paticipant Observation Study on Korean Submarine", Unpublished master's thesis, Yonsei University, Seoul, 2003.
26 B. G. Ahn, Submarine, the Story which You'd Like to Leave, pp. 118-119, Gipmoondang Publishers, 2008,
27 S. K. Choi, "Iinteresting Submarine Story", pp. 58-59, Yangsegak, Seoul, 2000.