• Title/Summary/Keyword: customer response

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An Exploratory Investigation of On-line Organizational Structure Design for the E-Commerce Firm (전자거래기업에서의 온-라인 조직구조 설계방안에 관한 연구)

  • Yoon, Jung-Hyeon
    • The Journal of Society for e-Business Studies
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    • v.10 no.1
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    • pp.21-39
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    • 2005
  • This paper focused on exploratory testing the organizational management area by examining conceptualized relationships between e-commerce usage type and organizational structure. The research model consists of three e-commerce usage type such as buy-side, internal, sell-side activities and four organizational structure dimensions like decentralization, specialization, formalization, and administration intensity. An interview and an e-mail survey of managers were used to obtain information on the variables relevant to e-commerce activities and organizational structure. The data resulted in response from 58 companies. Major findings of this research are summarized as follows: buyer related e-commerce activities is positively relate to the administrative intensity and the specialization, internal process is positively relate to the formalization, while customer related e-commerce is directly relate to the decentralization and the specialization in terms of organizational management.

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Factors related to Family Caregiver Satisfaction with the Institutional care services under the Public Long-Term Care Insurance system (노인장기요양보험 시설서비스에 대한 가족수발자 만족도 영향 요인)

  • Kwon, Jin-Hee;Han, Eun-Jeong;Lee, Jung-Suk
    • Health Policy and Management
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    • v.19 no.4
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    • pp.78-97
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    • 2009
  • This study examined the factors related to family caregiver satisfaction with institutional care services for beneficiaries under the Public Long-Term Care Insurance(PLTCI) system. Determining what contributes to family caregiver satisfaction is a critical step toward implementing effective quality improvement strategies. A national cross-sectional descriptive survey was conducted from November to December 2008, using proportionate quota sampling based on the location and level of Long-Term Care of the beneficiaries. Total 1,745 family caregivers wrote informed consents and 733 (response rate 42%) completed questionnaires, which included caregiver characteristics, organizational resources, primary objective and subjective stressors, perceived quality of services, and family caregiver satisfaction. Family caregivers were satisfied overall with institutional care. In multiple regression analysis, there was a statistically significant difference in degree of family caregiver satisfaction according to caregiver characteristics(relationship to beneficiary), primary objective stressors (insurance type of beneficiary), perceived quality of services(respect to family caregivers' idea, ADL support, expertness of staff, careful concern of staff, fulfillment of client's requests, and safety of institution's environment). In public long-term care, satisfaction efforts are in an early stage of development. This study is meaningful as the first attempt to measure family caregiver satisfaction with institutional care for beneficiaries under the PLTCI system, and to identify factors affecting the satisfaction. Among the identified factors, the policy makers, the insurer, and the providers need to pay attention to perceived quality of services, in particular, to improve customer satisfaction. Our findings can provide quality care improvement initiatives in the public long-term care setting.

Development of Sound Quality Index with Characterization of BSR Noise in a Vehicle (자동차 BSR 소음특성과 음질 인덱스 개발)

  • Shin, Su-Hyun;Kim, Duck-Whan;Cheong, Cheol-Ung
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 2012.04a
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    • pp.447-452
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    • 2012
  • Among the various elements affecting a customer's evaluation of automobile quality, buzz, squeak and rattle (BSR) are considered to be major factors. In most vehicle manufacturers, the BSR problems are solved by find-fix method with the vehicle road test, mainly due to various excitation sources, complex generation mechanism and subjective response. The aim of this paper is to develop the integrated experimental method to systematically tackle the BSR problems in early stage of the vehicle development cycle by resolving these difficulties. To achieve this aim, the developed experimental method ought to include the following requirements: to find and fix the BSR problem for modules instead of a full vehicle in order to tackle the problem in the early stage of the vehicle development cycle; to develop the exciter system including the zig and road-input-signal reproducing algorithm; to automatically localize the source region of BSR; to develop sound quality index that can be used to assess the subjective responses to BSR. Also, the BSR sound quality indexes based on the Zwicker's sound quality parameters using a multiple regression analysis. The four sound metrics from Zwicker's sound quality parameter are computed for the signals recorded for eight BSR noise source regions localized by using the acoustic-field visualized results. Then, the jury test of BSR noise are performed for participants. On a basis of the computed sound metrics and jury test result, sound quality index is developed to represent the harsh of BSR noise. It is expected that the developed BSR detection system and sound quality indexes can be used to reduce the automotive interior BSR noise in terms of subjective levels as well as objective levels.

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A Study on realtime and two-way Communication of customer's electric load facility for DR system (수요 측 전력설비의 실시간 양방향 통신에 관한 연구)

  • Ko, Jong-Min;Yu, In-Hyeob;Yang, Il-Kwon;Song, Jae-Ju
    • Proceedings of the KIEE Conference
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    • 2008.07a
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    • pp.542-543
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    • 2008
  • 전력산업의 환경변화에 따라 단일 공급자였던 한전을 비롯하여 전력판매사업자, 민간부하사업자, 에너지컨설팅사업자 등 에너지관련 서비스를 제공하는 주체자(이하 ESP : Energy Service Provider)의 참여로 전력시장이 경쟁체제로의 변화가 예상된다. 이러한 주체는 전력에너지 관리 최적화를 위한 수요측의 전력자원과 정보의 통합관리가 필요하다. 또한 수요측 서비스 개선과 동시에 수익을 창출할 수 있는 부가 서비스의 개발이 또한 요구될 것이다. 최근 석유가격의 지속적인 상승으로 도매시장가격은 더욱 증가할 것으로 예상된다. 현재 우리나라는 CBP 형태의 전력시장에서 시간대별로 변하는 전력가격(SMP)에 의하여 시장가격이 정해진다. 따라서 시장가격이 높아지면 높아질수록 전력을 구입하고 있는 전력사업자의 경우 구입비의 증가로 재무 건전성 확보에 악영향을 초래한다. 따라서 효율적인 전력 수요절감을 통해 구입전력비를 절감할 수 있는 신수요관리 기법이 필요하다. 이러한 신수요관리 기법은 국가적으로는 하계수급비상 해소와 신규 건설비용 및 혼잡비용을 회피하고, 전력사업자는 구입전력비의 절감을 통해 전력도매시장가격의 안정을 도모할 수 있다. 이러한 수요절감 기법 중 수요측의 자율적인 참여 및 반응을 기반으로 하는 수요반응(Demand Response, 이하 DR)이 있으며, 이는 전력사업자와 수요 측 전력부하설비와의 양방향 통신 및 제어 인프라 구축이 필요하다. 본 논문은 이러한 DR운영에서 반드시 필요한 수요측 전력부하설비와의 양방향 통신 및 제어 인프라구축에 대한 방법 및 결과를 제시하고자 한다.

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Actual Wearing Conditions of Bicycle Wear (자전거 의류 착용실태 조사)

  • Jung, Hee-Kyeong;Lee, Jeong-Ran
    • Fashion & Textile Research Journal
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    • v.15 no.2
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    • pp.268-276
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    • 2013
  • This study identifies how people use bicycle wear, complaints about bicycle wear, and functions required for bicycle riding. This survey was conducted with bicycle club members (men and women) in their twenties to sixties who ride bicycles on a regular basis. A total of 373 subjects responded to questionnaires and 326 responses were used for further data analysis. The data was analyzed by descriptive analysis, multiple response analysis, crosstabulation analysis, factor analysis, reliability analysis, and one-way ANOVA. The results are as follow: First, the people surveyed were primarily men, young adults and middle-aged people. They ride bicycles mainly to participate in club activities, to exercise, and to spend their spare time with a well-being trend that focuses on leisure and health. Second, they often utilize bicycle wear when they ride bicycles. They are aware of bicycle wear brands. In addition, a majority have purchased bicycle wear that shows a very high awareness of bicycle wear. Third, as for complaints about bicycle wear worn when riding bicycles, a majority of people answered that the waist part of the top pulls up and they feel sore with the bottom part of the pants when riding bicycles for a long time. They also answered that it is inconvenient to put belongings in both tops and pants. Fourth, there is a high demand for safety-related functions for bicycle riding in regards to the functions required for bicycle wear. In addition, a majority of the members showed a customer awareness of functional bicycle wear and intended to purchase bicycle wear equipped with smart functions.

OLAP System and Performance Evaluation for Analyzing Web Log Data (웹 로그 분석을 위한 OLAP 시스템 및 성능 평가)

  • 김지현;용환승
    • Journal of Korea Multimedia Society
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    • v.6 no.5
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    • pp.909-920
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    • 2003
  • Nowadays, IT for CRM has been growing and developed rapidly. Typical techniques are statistical analysis tools, on-line multidimensional analytical processing (OLAP) tools, and data mining algorithms (such neural networks, decision trees, and association rules). Among customer data, web log data is very important and to use these data efficiently, applying OLAP technology to analyze multi-dimensionally. To make OLAP cube, we have to precalculate multidimensional summary results in order to get fast response. But as the number of dimensions and sparse cells increases, data explosion occurs seriously and the performance of OLAP decreases. In this paper, we presented why the web log data sparsity occurs and then what kinds of sparsity patterns generate in the two and t.he three dimensions for OLAP. Based on this research, we set up the multidimensional data models and query models for benchmark with each sparsity patterns. Finally, we evaluated the performance of three OLAP systems (MS SQL 2000 Analysis Service, Oracle Express and C-MOLAP).

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A study on user behavior of IPTV-based interactive public services (IPTV기반 양방향 공공서비스 이용형태에 관한 연구)

  • Park, Joo-Gi;Choi, Eun-Bok
    • Journal of The Korean Association of Information Education
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    • v.13 no.3
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    • pp.393-400
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    • 2009
  • As one of leading media converging broadcasting and telecommunications, IPTV is required to pursuit the idea of public interest from broadcasting industry and universal service from telecommunications industry as well as satisfying industrial effect. It needs to consider both industrial effect and public benefit when vitalizing IPTV services. The project of providing IPTV-based interactive public services is expected to enhance accessibility of public services, present shape of new public service in broadcasting-telecommunication convergence environment, resolve the shortage in contents supply which is one of most important problems in IPTV services. In this research understanding the overall response such as service usage status, satisfying/dissatisfying factor, trend of preference of the customer using IPTV-based interactive public services, we analyze what the public service mean in IPTV environment and public identity of IPTV. And we have investigate effective developing method and ripple effect of IPTV-based public services on broadcasting and telecommunications converged ecosystems.

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Effects of Experiential Value on Continuous Use Intention for On-Demand Services (온디맨드(On-Demand) 서비스의 지속사용의도에 대한 경험가치 효과)

  • Lee, Jihyun;Jeong, Yujin;Lee, Junghoon
    • Journal of Information Technology Services
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    • v.19 no.2
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    • pp.49-67
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    • 2020
  • On-Demand services have emerged as one of the core business strategies for delivering new experiential values by providing customized services in different user-needs nowadays. Based on the Stimulus-Organism-Response (S-O-R) framework, this paper focuses on the factors of environmental stimulation and emotional states of the demand-side that induce continuous intention of use from the On-Demand services. The study defines 'Informativeness', 'Fulfillment', 'Trust', and 'Convenience' as the properties of the On-Demand services and considers 'Playfulness', 'Customer Return on Investment (CROI)', and 'Service Excellence' as the aspects of the experiential values. The research shows that 'Fulfillment', 'Trust' and 'Convenience' affected the experiential value in 'Kakao Taxi (On-Demand transportation service)' while 'Informativeness', 'Fulfillment', 'Trust of platform', and 'Convenience' are represented as the related factors to the experiential value in 'Baedal Minjok (On-Demand food delivery service)'. The experiential value factors, 'CROI' and 'Service Excellence', are shown directly related to the continuous intention of use in both services. A partial mediation relationship is, furthermore, observed between the aspects of 'CROI' and 'Service Excellence' in Kakao Taxi and its 'Convenience' and 'Continuous intention of use.' In Baedal Minjok, a partial mediation relationship is found between the 'CROI' with its aspects of 'Trust of the platform', 'Convenience', and 'Continuous intention of use' as well. The results of this study may contribute a comprehensive understanding of the purpose of On-Demand services and its needs from the demand-side thus can be helpful for the supply-side.

Implementation Strategy for the Real-Time Enterprise in Fashion Industry (패션산업에서의 실시간기업 도입 방안)

  • Park, Young-Jae;Choi, Hyung-Rim;Kim, Hyun-Soo;Hong, Soon-Gu
    • Journal of Korea Society of Industrial Information Systems
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    • v.11 no.5
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    • pp.105-118
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    • 2006
  • Zara and Limited Brands in the fashion industry are two leading companies that satisfy the clients' needs and the trend of fashion. The agile organizations which response to the change of business environment or adaptive enterprises which monitor the customer's desires have been studied over the long time in the academic world. Recently these management concepts have been extended to the Real-Time Enterprise. In this paper how to implement the RTE in the fashion industry is suggested. To implement the RTE, the end-to-end process should be continuously operated without delays. Also, the three main attributes of RTE, -visibility, intelligence, and agility-should be achieved. Further more based on the cyclone model and the RTE attributes, important issues to be considered for the successful RTE implementation are discussed.

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Development of RESTful Web Service for Loading Data focusing on Daily Meteorological Data (데이터 로딩 자동화를 위한 RESTful 웹서비스 개발 - 일별 기상자료 처리를 중심으로 -)

  • Kim, Taegon;Lee, JeongJae;Nam, Won-Ho;Suh, Kyo
    • Journal of The Korean Society of Agricultural Engineers
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    • v.56 no.6
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    • pp.93-102
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    • 2014
  • Generally data loading is a laborous job to develop models. Meteorological data is basic input data for hydrological models, it is provided through websites of Korea Meteorological Administration (KMA). The website of KMA provides daily meteorological observation data with tabular format classified by years, items, stations. It is cumbersome to manipulate tabular format for model inputs such as time series and multi-item or multi-station data. The provider oriented services which broadcast restricted formed information have caused inconvenient processes. Tim O'Reilly introduces "Web 2.0" which focuses on providing a service based on data. The top ranked IT companies such as google, yahoo, daum, and naver provide customer oriented services with Open API (Application Programming Interface). A RESTful web service, typical implementation for Open API, consists URI request and HTTP response which are simple and light weight protocol than SOAP (Simple Object Access Protocol). The aim of this study is to develop a web-based service that helps loading data for human use instead of machine use. In this study, the developed RESTful web service provides Open API for manipulating meteorological data. The proposed Open API can easily access from spreadsheet programs, web browsers, and various programming environments.