• Proceedings of the KSR Conference
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• 2008.11b
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• pp.1697-1702
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• 2008

The objective of the review is to introduce the evaluation method of welding joint designs by using forces extracted from FE models. This evaluation method is currently being used for the Southeastern Pennsylvania Transportation Authority (SEPTA) project in the United States by request of the customer Engineer. The evaluation method was applied to critical joints connected by Fillet or Partial Joint Penetration (PJP) welds in car body structure for SEPTA project. The additional manual analysis is required based on the fact that Technical Specification in the United States requires the Contractor to apply Complete Joint Penetration (CJP) welds to all structural connections in Car body. However, in the car body design for Septa project there are some areas where CJP welds are not applied due to structural and manufacturing problems.

• Journal of the Korea Safety Management & Science
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• v.16 no.3
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• pp.369-376
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• 2014

The national Logistics Information system has been rapidly developed on account of the dramatic improvements in the military's logistics support system and supply support system, making a transition from manual work system to computerized work system. Supply level, however, does not reflect these changes in the overall logistics environment and still retains the state it was in the 1970s. This research uses the accumulated data from the equipment maintenance information system developed in the year 2009 to analyze RWT(Requisition Wait Time) and CWT (Customer Wait Time). The analysis estimated the realistic transportation and ordering time and led to the conclusion that the differentiated ASL operation system that considers demand level should be adopted instead of the uniform ASL employment system.

• The Korean Journal of Franchise Management
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• v.9 no.3
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• pp.19-29
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• 2018

Purpose - Due to the increase in coffee consumption and competition, domestic coffee franchise companies are currently entering the overseas market. Therefore, coffee franchise companies are pursuing a variety of marketing strategies to meet customer needs and gain competitive advantage in overseas markets. From this perspective, overseas franchise companies need to ensure that their servicescapes meet the needs of their overseas customers. For these purposes, the study is to identify the impact servicescapes on customer satisfaction and customer loyalty focused on Global Coffee Franchise Company "C", which extended its business worldwide in Mongolia. Research design, data, and methodology - The data were collected from customers who had visited the stores of 'C' company in Ulaanbaatar, Mongolia. 435 valid questionnaires collected through online survey coded and analyzed using frequency, confirmatory factor analysis, correlations analysis, and structural equation modeling with SPSS 24 and SmartPLS 3.0. Result - Firstly, seating comfort, facility aesthetics, and cleanliness, ambient conditions among servicescapes influenced customer satisfaction. Secondly, servicescapes didn't affect the loyalty directly. Third, customer satisfaction had positive effect on loyalty. Fourthly, cleanliness which was ranked lower in Korea had a great effect on customer satisfaction in Mongolia. Fifthly, IPMA(Importance-performance map analysis) shows that the importance of servicescapes is higher for women than for men, and facility aesthetics for female and cleanliness is the most important for male. Conclusions - The results of this study show that there is a positive (+) effect on customer satisfaction in order of cleanliness, ambient conditions, aesthetics, and seating comfort. Therefore, franchise companies considering or advancing into Mongolia should consider importance in order of cleanliness, ambient conditions and aesthetics when entering Mongolia market. For example, franchise managers should select Monday as a "clean day," and all merchants should spend all of their open hours and keep their stores clean in accordance with the head office manual. In addition, franchise managers need to hire a VMD (visual merchandising) experts to build up a physical environment that will effectively highlight the space-specific display of the store so that Mongolian local customers can have a satisfactory climate and aesthetics. And, the IMPA analysis between servicescapes and customer satisfaction shows that women are more susceptible to servicescapes than men. Especially, in the case of women, the importance of esthetics is high, but the performance is low. Thus, if the aesthetics are actively improved, customer satisfaction can be effectively increased.

• The Korean Journal of Franchise Management
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• v.8 no.1
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• pp.31-41
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• 2017

Purpose - As the domestic coffee market is rapidly growing and competition is intensifying, coffee shops need to establish a marketing strategy that grasps the needs and desires of consumers in order to secure a competitive advantage in terms of survival. From this point of view, this study suggests what choice attributes consumers consider when visiting coffee shops, and analyzes the effect of customer choice attributes on franchise and private coffee shops using fsQCA. Research design, data, and methodology - In the present study, we tried to understand the effect of the combination of choice attribute on satisfaction by the type of coffee shop based on the complex system theory, while studying the existing coffee shop choice attribute focuses on the causal relationship. FsQCA is a complementary analytical method between quantitative and qualitative research, and is a method for effectively analyzing the complex combination of causal variables. Result - The results of the study are as follows. First, cleanliness was found to be the most important factor in determining coffee quality, which is the most important factor affecting customer satisfaction. Second, customers who prefer franchise coffee shops seem to be most concerned about atmosphere, menu, cleanliness and price. On the other hand, customers who prefer private coffee shops consider image the most important. Conclusions - The implications of this study are as follows. Overall, coffee shops should manage cleanliness basically regardless of the type of store, but they should manage the choice attributes differently depending on the type of coffee shop. Franchise coffee shops will be able to increase the level of store satisfaction by systematically managing the store atmosphere, menu, cleanliness, and price according to the manual using the advantages of the franchise system. On the other hand, unlike the franchise coffee shops, private coffee shops can operate autonomous stores, so customers can use various marketing mixes to enhance their store image.

• Proceedings of the KIEE Conference
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• 2005.07a
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• pp.510-512
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• 2005

This paper introduces the development of automatic system for estimation of digital relay performance. We have developed an automatic estimation system "HRV2004(Himap Relay function Verifier 2004)" for digital relay in 2004 and it has been verified in the field for one years. This paper describes the development details and field experience of HRV2004. HRV2004 can perform a series of jobs required for the relay testing in one environment and could handle most of all models of protective relay currently produced by Hyundai Heavy Industries. The functionality of this program consists of GUI of relay setting for beginner, fault record analysis and relay performance estimation. The core of this system is an automatic reporting of estimation test. If user is only click a button for relay estimation and one will received testing report to deliver customer. Additional benefit is fast response than the manual estimation. For example, the manual estimation takes spending 6 hours but this system is about 15 minutes.

• Journal of Korea Society of Industrial Information Systems
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• v.26 no.6
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• pp.97-118
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• 2021

This study empirically examines the effect of the psychological empowerment of airline cabin crews on customer-focused job performance attitude, service behavior by CSM, and service behavior beyond CSM. The research model and associated hypotheses were verified with the structural equation model. The findings of the study reveal that psychological empowerment has a effect on customer-focused job performance attitude and service behavior by CSM, but no effect on service behavior beyond CSM. And it is also shown that customer-focused job performance attitude has an effect on service behavior by CSM but no effect on service behavior beyond CSM. In addition, customer-focused job performance attitude shows a mediating effect between psychological empowerment and service behavior by CSM. On the other hand, it is analyzed that there is no mediating effect between psychological empowerment and service behavior beyond CSM. This study implies that the psychological empowerment and customer-focused job performance attitude of cabin crews are important at point of contact with customers to improve service quality, and psychological empowerment reinforces service behavior by CSM on the premise of customer-focused job performance attitude.

• Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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• v.29 no.9
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• pp.51-58
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• 2015

Intelligent distribution automation system includes operating a switchgear of distribution system remotely when switchgear are not available to operate quickly. This system makes it possible to reduce the interrupt time. It also aims to improve the reliability of customers. Currently, Intelligent distribution automation improves the reliability by replacing manual switchgear, which is installed as sectional switchgear. However the prioritization of the replacement for the switchgear is required for its intellectualization. Many studies have been conducted related with prioritization of switchgear replacement. But it is difficult to interpret and apply to the power distribution system. That is because most of the studies just considers customer numbers for prioritizing the replacement. In this paper presents an algorithm to determine the intelligent swichgear replacement priority considering customer number, load quantity and interruption cost. Further, this algorithm is verified by using system reliability index.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.58
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• pp.59-69
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• 2000

Development of digital information and internet technology causes the changes of technology environments and companies, and the variety of customer needs has been dynamically changed in terms of integrating information system with customer satisfaction. Moreover a new logistics concept is needed through the sharing information between suppliers and consumers, which maximizes the level of customers service and its flexibility by changing functional-oriented to process-oriented. In other words, Supply Chain Management (SCM) is now considered as a key aspect of business, which controls the flows of information, funds, and goods in the supply chain. Rationalization of transport-delivery system will be one of the most important issues on logistics management to the domestic companies. The companies need the effective delivery system. Especially in the case of delivery system from distribution centers to customers or vendors, it might take a long time to control the delivery system manually because it would be hard to apply the automatic vehicle routing algorithm effectively considering all the practical constraints. Thus this study develops a heuristic algorithm of automatic vehicle delivery support system in terms of grouping by short ranges of vehicle movement utilizing postal coordinates, which satisfies a variety of realistic constraints and reduces controlling time of manual operations. In addition, the performance of the algorithm developed in this study is evaluated through the case study.

• Journal of the Korea Society of Computer and Information
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• v.23 no.10
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• pp.103-109
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• 2018

In this paper, we propose a dynamic document classification method which breaks away from existing document classification method with artificial categorization rules focusing on suppliers and has changing categorization rules according to users' needs or social trends. The core of this dynamic document classification method lies in the fact that it creates classification criteria real-time by using topic modeling techniques without standardized category rules, which does not force users to use unnecessary frames. In addition, it can also search the details through the relevance analysis by calculating the relationship between the words that is difficult to grasp by word frequency alone. Rather than for logical and systematic documents, this method proposed can be used more effectively for situation analysis and retrieving information of unstructured data which do not fit the category of existing classification such as VOC (Voice Of Customer), SNS and customer reviews of Internet shopping malls and it can react to users' needs flexibly. In addition, it has no process of selecting the classification rules by the suppliers and in case there is a misclassification, it requires no manual work, which reduces unnecessary workload.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• v.9 no.2
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• pp.495-498
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• 2005

The study is aimed at searching algorithm upgrading which can automatically compose goods displayed according to the degree of popularity regarding customer's requests, for the purpose of design of an intellectual shopping mall on the net and putting it into force by using classified technical Data-mining and statical analysis including personal information , entrance records and purchase records. This is for the study of strategic marketing. The system can automate the conventional shopping mall system by manual and personal judgements and also suggest a new formation of marketing techniques to strengthen the competition in B2B market which is steeply increasing.