• Title/Summary/Keyword: customer cooperation

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Port Information System For Port Authority (항만 유형별 정보시스템)

  • Park Nam-Kyu;Choi Hyung-Rim;Lee Chang-Sup;Kang Moo-Hong
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.9 no.8
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    • pp.1632-1642
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    • 2005
  • Is there my relationship between a port information system and a port type? This paper aims to define its relationship through a study on the port types of advanced countries and their information systems. In terms of port ownership and its governing body, the port type can be divided into 4 types: state-run, public corporation, local government-run, and private ownership. According to the port type, the major activities of ports are different. In the case of a state-run and local government-run port, they put emphasis on the function of administration, but a public corporation and private ownership stress the importance of customer services. The study results of the mutual relationship of a port type and an information system show that the state-run and local government-run ports have a good administration-oriented system, and public corporation and privatized ports have an excellent customer-oriented community system and e-business system. The differences in the information system by port type provide an important suggestion to the improvement of information system of Busan Port Authority. As Busan port has been transformed from a state-run type to a public corporation, a new port information system has to be followed. Accordingly, this study has suggested a three-stage development plan: The first is a mirroring stage of stabilizing the port management, the second is a cooperation stage of enhancing customer services through the establishment of a community system, and the third is an e-business stage of developing a profit system in order to create value added.

The Improvement Plan of Organization Management Through the Survey of Actual Condition in Construction Work (건설공사(建設工事) 실무분석(實務分析)을 통한 조직관리(組織管理) 개선방안(改善方案))

  • Choi, Byung-Ju;Cui, Xian;Choi, Suk-Woo;Kim, Ok-Kyue
    • Journal of the Korea Institute of Building Construction
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    • v.8 no.2
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    • pp.121-129
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    • 2008
  • Domestic exoteric construction market by opening of world construction market with recent FTA of rapidly change. On these time, need quality increase of construction to possess government official and international competitiveness of customer satisfaction by offering consumer building of good quality. Therefore, must establish direction to inspects and must advance forward formation government official's present actual conditions for building company's QI. This study is as following if summarize studying result of formation government official to improve quality in construction spot. First, formation's CEO will for QI need side improvement the formation government official enemy by important thing. Second, at checking activity and systematic action that participate of responsible persons cooperation enterprise space-time by complete charge department organization should be achieved. Third, complete charge department for quality control operation large size construction firm substantially formation Organizational well operate, but heavy hydrogen building company was construed by greatly unprepared misgovernment. AHP analysis result complete charge department is serious necessity, and the CEO under direct control organizational structure was construed by thing which can bring excellent effect in operation management side of quality business side and formation. Therefore, heavy hydrogen building company should does to occupy competitive power high position with tissue at active quality complete charge deputy.

Korea's 6th industrial case and competitiveness plan through Japan and China

  • Park, Sang youn;Kim, Hyun Jun;Song, Duk-young;Park, Hyoung ho
    • International Journal of Advanced Culture Technology
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    • v.6 no.2
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    • pp.36-42
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    • 2018
  • The types of sixth industry to aim of boosting agriculture and rural areas and Korea's sixth industrial cases(Local community, production-centric, distribution-centric, dine out-centric, treatment-centric, export-centric) and competitiveness measures through Japan and China. Specifically, the competitiveness through the sixth industrial case is to maximize added value through cooperation between communities and to coexist among local residents. Efforts are needed not only to create jobs for the elderly but also to gain consumer confidence, and various measures should be sought to establish a cooperative system. In addition, as customers ' needs change rapidly in the smart age, the life cycle of goods and services is getting extremely faster. Therefore, the sixth industry is expected to be able to predict changes in customer and market trends quickly and accurately, thus making efforts to bring new products and services to market more necessary and contributing to achieving rural activation.

Analysis Using Petri Nets for SKP-based SET Protocol (SKP기반 SET프로토콜의 Petri Nets를 이용한 분석)

  • Song, Yu-Jin;Seo, Mi-Gyeong;Lee, Jong-Geun
    • The KIPS Transactions:PartC
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    • v.8C no.5
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    • pp.621-628
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    • 2001
  • SET is one of the useful protocol for credit payment in the Electronic market. Since, the delivery problem is conformed to delivery cooperation not payment problem, the classic SET protocol didn\`t consider about the certification of delivery. But the environment of electronic market be changed to manage the sold, delivery and payment etc.. In this paper, based on this consider, we propose a new SET protocol which has an function to verify the delivery based on SKP and verify it after analyzed by Petri nets. Specially, we consider SKP between Customer, Merchant, and Acquirer for improve the verify function.

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Study on Productivity Enhancement and the Present Status of Korean Manufacturing Industrial Productivity & Qualify (우리 제조공업의 생산성 및 품질수준 현황과 그 향상책)

  • 신용백
    • Journal of the Korean Professional Engineers Association
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    • v.27 no.6
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    • pp.85-93
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    • 1994
  • For the continuous development of the manufacturing company, selp-helpㆍdiligence of the individual members of the organization and cooperation system of the sub-department process of the manufacture must operate under rationality. Moreover, perpetual and reasonable improvement on productivity should be focused on. Improvement on productivity implies raising $\ulcorner$output / input$\lrcorner$ ratio, and this does not only implies simple increase of the level of output. Therefore under the theoretical principle, Which is designed to increase the ratio of $\ulcorner$output / input$\lrcorner$ -economically select the relevant $\ulcorner$methodology$\lrcorner$. When rational improvement on productivity $\ulcorner$techniques$\lrcorner$ are properly applied with this methodology, calculated result will come out. The ultimate aim of improving quality does not mean simply reducing the percentage of the defects, but means improving the quality of products, for customer satisfaction. Thus recognize this, we have to contribute to the national economy growth through the enhancement of added value of individual company by $\ulcorner$improvement on quality and productivity, and reduction of the cost$\lrcorner$, $\ulcorner$improvement program on quality and productivity$\lrcorner$ shouldn't be just the parading formality. We can expect the economy result, these are applied to the learning essence and the principle of the improvement.

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Development of Competency and Behavioral Indicator of an Administrator in Long-term Care Facility (노인요양시설 관리자의 역량 및 행동지표 개발)

  • Kim, Ji-Soo
    • Journal of Korean Academy of Nursing Administration
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    • v.14 no.4
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    • pp.477-487
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    • 2008
  • Purpose: The purpose of this study is to develop the competencies of the administrator and the behavioral indicators, and with those as the foundation it is to measure the importance and the performance. Method: On the basis of literature review, the researcher made a preliminary competency and the behavioral indicator for the administrator. Developed competency and behavioral indicator went through the content validity using CVI. Finally, 20 different competencies and 87 behavioral indicators of the administrators in long-term care facility helped measuring the importance of the present administrator's competency and the performance. Results: The competencies are Achievement Orientation, Initiative, Information Seeking, Interpersonal Understanding, Customer Service Orientation, Marketing, Influence, Organizational Awareness, Relationship Building, Staff Development, Assertiveness, Teamwork and Cooperation, Leadership, Analytical Thinking, Conceptual Thinking, Managerial Expertise, Self Control, Self Confidence, Flexibility and Organizational Commitment. For the contents, 87 behavioral indicators are included. The importance and the performance were confirmed by Importance Performance Analysis. The importance of each behavioral indicator in each field and the performance were confirmed with the mean and the standard deviation. Conclusion: The competencies and behavioral indicators of an administrator which were developed by this study are considered that they can be used as the effective guides in the practical field and can also be used as basic materials for developing educational program.

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New Convergence Business Models by Applying Cloud Service to Medical Industry (클라우드 서비스의 의료산업 적용을 통한 새로운 융합 비즈니스 모델)

  • Jeon, Hangoo;Kim, Jongchul;Seo, Kwang-Kyu
    • Journal of Digital Convergence
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    • v.11 no.4
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    • pp.467-472
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    • 2013
  • Recently, the value of ICT-based medical devices, equipments, software and service development are is increased according to strengthening the convergence among ICT, medical technologies and services. This paper presents the new convergence business models by applying cloud service to medical industry. In order to develop the new convergence business models, we checked the validity and feasibility through analyzing the medical market environments such as medical data backup, medical regulation etc. and present the new convergence business models and the direction of commercial business models for customer acquisition, market expansion and competitiveness improvement. This study is to provide the guidelines for establishing the core capacity strengthening strategy and partnership cooperation strategy when we design a new convergence business models in various industrial fields.

PLANE COURTESY: HOW PASSENGER ATTITUDES ON BOARD CAN DECREASE THE AIR RAGE PHENOMENON

  • Hunter, Joyce A
    • 한국항공우주법학회:학술대회논문집
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    • 2008.05a
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    • pp.153-161
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    • 2008
  • What was once known as common courtesy is rapidly disappearing in the air travel industry, and the violent behavior known as air rage is a constant threat. Once sought after by other industries for advice because of its expertise in customer service, the air travel industry has now slipped to the lowest rungs of companies with unhappy customers. As airlines cut corners in order to avoid bankruptcy, passengers' patience is tested by the stress of flight delays, crowded airports and close packed seating on airplanes. This article examines the situation, strategies used by passengers and ways the airline industry might better inspire courteous behavior in passengers. A cultural expectation of entitlement and competitiveness for limited resources has led to a breakdown in civilized behavior throughout society, both in the United States and internationally. Air travelers faced with rude and intrusive behavior from others on the flight are beginning to find their own ways of coping, such as high quality headphones to block offensive noises, and mechanical devices to keep the seat in front from reclining to the point where it hits their knees. The most potentially effective remedies will come from airlines that enlist cooperation by offering effective passenger education and possibly even incentives. Acceptable airline behaviors need to be plainly defined and stressed for passengers, both before boarding and onboard. In this paper, some methods are suggested to motivate passengers and to inspire courteous behavior.

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South Korea as a Global Sourcing Site for Textile and Apparel Produce (글로벌 소싱 기지로서의 한국 섬유.의류산업의 현황)

  • 박혜정;이영주;임숙자
    • Journal of the Korean Society of Clothing and Textiles
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    • v.27 no.7
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    • pp.819-830
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    • 2003
  • Korea is facing great threat from other countries as a major global sourcing site for textile and apparel products. The threat has been augmented by changes in external environment such as advents of Trading Blocs and Free Trade Area(FTA) as well as internal environment such as hikes in labor cost and lack of flexibility in accommodating international buyers' needs. This study analyzed international buyers' sourcing activities in Korea for the purpose of developing strategies to enhance competitiveness of the Korean textile and apparel industries in the global market. The data used in this study were gathered by surveying 52 non-Korean textile and apparel product buyers with cooperation of the Korea Federation of Textile Industries (KOFOTI). The data were analyzed by mean, frequency, Pearson correlation coefficient, and x$^2$ analysis. The results indicated that Korea is still attractive to many international buyers especially to those who have been engaged in global sourcing for longer periods of time with bigger purchasing budgets. However, in order to expand and solidify their customer bases, Korean companies should focus more on developing competitively priced value added products a step ahead of their foreign competitors, diversifying their marketing channels including internet.

Customs Administration strategies under FTA's trade environment (FTA 무역환경에서의 관세행정 전략)

  • Choe, Hui-In
    • 한국디지털정책학회:학술대회논문집
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    • 2007.06a
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    • pp.33-40
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    • 2007
  • The Customs Administration, unlike other administrative service, should respond to constantly changing external environment. The Customs has to actively adapt itself to government policy changes, economic changes and international environment changes to facilitate the flow of trade logistics and maintain trading relations wi th other countries. The purpose of this paper is to explain policy directions of the Korea Customs Service which enforces various policies related to tariff and non-tariff barrier elimination for the trade liberalization while the Korean government is pursuing FTAs on a multi-track basis. This paper aims to seek ways to apply FTA policies to the Korean society and economy in a smooth manner. First of all, this paper examines changes in Customs administration brought by the proliferation of FTAs to such areas as FTA negotiations, import/export management, duties and taxes collection, drawback reduction/exempt ion of duty application area of preferential tariff rate and country of origin management. Then, the paper sets FTA missions of "supporting Customs Administration to lead the new trend of free trade environment" after analyzing the environment changes. To achieve the FTA mission mentioned above, the KCS designated 4 strategies and 40 implementation tasks. The 4 strategies are named "4C Strategies" taking initial letters from Client-oriented, Customized procedures, Cooperation and Constitution. "4C" also refers to Foresee(strategies to foresee the successful establishment of FTA policies) or For C(Customer or Customs). The KCS will continue to create new tasks through various channels and monitor their implementation process, and to help FTA regime successfully take root in Korea.

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