• Proceedings of the Safety Management and Science Conference
• /
• 2006.04a
• /
• pp.237-249
• /
• 2006

Critical incident can be happened at any time, any places without any pre-notification. For minimizing the loss of the life safety, financial and so on caused by the risk, most of company needs a system what can activate the critical incident management plan to prevent, plan for and respond to events that become critical incident. But a lot of company still don't have such a detailed system in our country and almost company has no effective training way for to boot. This paper shows the way to activate the risk management system to work efficiently the plan. The training way, proposed by this paper, is a incident command simulator based on virtual reality and scenario generation software.

• Journal of the Korea Safety Management & Science
• /
• v.8 no.4
• /
• pp.25-37
• /
• 2006

Critical incident can be happened at any time, any places without any pre-notification. For minimizing the loss of the life safety, financial and so on caused by the risk, most of company needs a system what can activate the critical incident management plan to prevent, plan for and respond to events that become critical incident. But a lot of company still don't have such a detailed system in our country and almost company has no effective training way for to boot. This paper shows the way to activate the risk management system to work efficiently the plan. The training way, proposed by this paper, is a incident command simulator based on virtual reality and scenario generation software.

• Korean Journal of Human Ecology
• /
• v.20 no.6
• /
• pp.1185-1198
• /
• 2011

This research explores the consumers' experience in retailing channel(offline channel and online channel) using the critical incident technique. This research aims to clarify the common incidents within retailing channels which implies decisive factors over the channels, and to clarify the contrasts between channels to compare advantages and disadvantages. Therefore, the research is designed to collect the consumers' narrative of those who have used both channels in 3 months. Classifications are conducted with other researchers majoring consumer science. The results address how impressive experiences are constructed on each channel in three dimensions: product, information search, and the purchase-service dimension. These results are able to provide implications for offline and online retailers and directions for future research.

• Journal of Distribution Science
• /
• v.15 no.9
• /
• pp.63-74
• /
• 2017

Purpose - The purpose of this study is to contribute to the literature on casino services by investigating critical service failures using the critical incident technique (CIT) and provide effective recovery strategies that can be adopted in practice. Research design, data, and methodology - The data were collected from Asian casinos' HNI customers in China, Japan, and the Republic of Korea. This is the first study that has investigated VIP casino customers in leading Asian countries. The research used the critical incident technique (CIT) collect and a total of 227 incidents were analyzed. Results - The results show that three main categories and eleven subcategories are deduced. The first group concerns casino service system failures. The second group relates to service providers' responses to VIP customer complaints. The last group covers employees' attitudes and behavior toward customers. Conclusions - First, the most serious service problem in casinos was the service providers' attitudes rather than the service system failures. Second, Tangible recovery strategies such as "all pay" and "additional comps" were proven to enhance a casino's image and lower customers' intentions to switch. Customers, however, preferred intangible recovery strategies such as considerate responses, reliable problem management, sincere apologies, and accurate explanations.

• The Journal of the Acoustical Society of Korea
• /
• v.25 no.2E
• /
• pp.60-68
• /
• 2006

High-frequency bistatic scattering measurements from a corrugated surface were made in an acoustic water tank. First the azimuthal scattering pattern was measured from an artificially corrugated surface which has varying impedance. The corrugated surface was installed both transverse to the direction of incident wave and longitudinal to the direction of incident wave. The angle between the corrugated surface and the direction of the incident wave was about $45^{\circ}$. Second, the scattering strengths were measured from the flat sediment and the corrugated sediment. A critical angle of about $37^{\circ}$ was calculated in the acoustic water tank. The measurements were made at three fixed grazing angles: $33^{\circ}$ (lower than critical angle), $37^{\circ}$ (critical angle), and $41^{\circ}$ (higher than critical angle). The scattering angle and the grazing angle are equal in each measurement. Frequencies were from 50 kHz to 100 kHz with an increment of 1 kHz. The corrugated sediment was made transverse to the direction of the incident wave. The first measurement indicates that the scattering patterns depend on the relations between the corrugated surface and the direction of the incident wave. In the second measurement, the data measured from the flat sediment were compared to the APL-UW model and to the NRL model. The NRL model's output shows more favorable comparisons than the APL-UW model. In case of the corrugated sediment, the model and the measured data are different because the models used an isotropic wave spectrum of sediment roughness in the scattering calculations. The isotropic wave spectrum consists of $w_2$ and ${\gamma}_2$. These constants derived from sediment names or bulk size. The model which used the constants didn't consider the effect of a corrugated surface. In order to consider a corrugated surface, the constants were varied in the APL-UW model.

• The Korean Journal of Food And Nutrition
• /
• v.20 no.4
• /
• pp.509-515
• /
• 2007

The purpose of this study was to determine the service quality satisfier and dissatisfier factors of family restaurants in Korea by using a qualitative research method, the critical incident technique(CIT). The CIT helps researchers find new factors or attributes by grouping key issues and categorizing common factors from the raw data, critical incidents which critically satisfied or dissatisfied customers. The respondents must describe the incidents in details. There are many previous studies on the attributes related to service qualities, selections, and revisiting intentions and the relationships between the attributes. These studies offer many insights for general trends and directions for managing service qualities, but not how to improve service quality practically. It is difficult to know specific service quality factors especially influencing Korean customers because the factors come from previous research and not from the respondents themselves. Therefore, this research categorized key satisfier and dissatisfier factors from 402 critical incidents described by 261 respondents into 5 groups and 33 subcategories. Real cases and examples are also explained that either critically satisfied for dissatisfied customers at family restaurants.

• Proceedings of the Safety Management and Science Conference
• /
• 2007.04a
• /
• pp.133-141
• /
• 2007

Aerial working platform is recently used broadly in heavy industry and construction field and also the utilization of it is growing. However, the raise of critical incident caused by unskilled operator is increasing gradually. To reduce and prevent such incident, the training for operating is essential. It's not easy to cover the requirements for the training with real platform because of the high price of it, safety and weather condition. This paper proposes a simulator for the training based on virtual reality to give the training safely regardless to the weather condition and the simulator is deliverable in lower price than real one. The simulator proposed in this paper is available to be set according to the level of trainee managing the assessment level and be also applied for the design of general heavy equipment training simulator based.

• Journal of the Korea Safety Management & Science
• /
• v.9 no.4
• /
• pp.57-62
• /
• 2007

Aerial working platform is recently used broadly in heavy industry and construction field and also the utilization of it is growing. However, the raise of critical incident caused by unskilled operator is increased gradually. To reduce and prevent such incident, the training for operating is essential. It's not easy to cover the requirements for the training with real platform because of the high price of it, safety and weather condition. This paper proposes a simulator for the training based on virtual reality to give the training safely regardless to the weather condition and the simulator is deliverable in lower price than real one. The simulator proposed in this paper is available to be set according to the level of trainee's skill managing and be also applied for the design of general heavy equipment training simulator.

• Journal of the Korean Society for Heat Treatment
• /
• v.18 no.4
• /
• pp.229-234
• /
• 2005

Effect of incident ion beam energy on microstructure and adhesion behavior of TiN thin films were studied. Without ion beam assist, TiN film showed (111) growth mode which was thought to have the lowest deformation energy. As the ion beam assist energy increased, TiN film growth mode was changed from (111) to (200) mode. On the Si(100) substrate the critical incident energy for growth mode change was 100 eV/atom, however the critical assist energy was 121 eV/atom on the STD61 substrate. Grain size of TiN films increased with the assist ion beam energy. Finally, adhesion strength of TiN films bombarded above the critical ion assist energy showed 4~5 times higher values than that with lower bombard ion energy.

• Fashion & Textile Research Journal
• /
• v.25 no.3
• /
• pp.304-314
• /
• 2023

The rapid development of digital technology is diversifying the fashion industry by influencing both the manufacturing processes and the characteristics of fashion products. Although various smart clothing technologies are being developed as part of the government's technology development policy, the number of smart clothing products available to consumers in stores remains very limited. To address this issue, this study analyzes the key attributes of smart clothing as expressed in consumer language. The CIT (Critical Incident Technique) research method was used, and data were collected through an online survey. The study focuses on identifying potential factors that may influence the development direction or strategy of smart clothing. By classifying past experiences and attitudes towards smart clothing into positive and negative categories, it was found that positive responses to smart clothing were heavily influenced by expectations from technology and convenience. Participants' experience with smart technology has had a positive impact on their evaluation of smart clothing. Consumers with negative attitudes towards smart clothing expressed expectations for new benefits resulting from technological development, and indicated that they would consider purchasing such clothing in the future when design and technology improve. Ultimately, this study provides a valuable reference for the development of smart clothing products in Korea by analyzing consumer experiences and acceptance conditions towards smart clothing.