• 제목/요약/키워드: contribution of service

검색결과 562건 처리시간 0.025초

Effects of ESG Management of Retail Companies on Consumer Values and Attitudes

  • Choo Yeon KIM;Ji Min PYO;Seong Soo CHA
    • 유통과학연구
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    • 제21권4호
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    • pp.113-119
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    • 2023
  • Purpose: This study aims to investigate the effect of retailer's ESG performance on consumption value. The research analyzed the effect of consumption value that can be obtained through ESG management of retail companies on consumer attitude and repurchase intention. Research design, data, and methodology: A research model and hypothesis were established, and statistical analysis was performed on a total of 278 samples of all age groups. To secure the reliability and validity of the data, confirmatory factor analysis and discriminant validity analysis were performed, and the causal relationship of latent variables was verified through path analysis. Results: As a result of the analysis, it was found that among the characteristics of consumption value according to ESG management, social value, economic value, accessible value, and eco-friendly value had an effect on social contribution attitude. Also, the economic value was found to have an effect on the self-actualization attitude, and both the social contribution attitude and the self-actualization attitude have an effect on the purchase intention. Conclusions: This study empirically analyzed the value of ESG management in the retail industry that consumers are paying attention to recently. This will serve as a basis for revising and supplementing the retail companies' strategy in the near future.

UML과 온톨로지를 이용한 고객 등급 QoS/SLA 관리 (Client level QoS/SLA Management using UML and Ontology)

  • 하얀
    • 한국컴퓨터정보학회논문지
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    • 제16권2호
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    • pp.243-248
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    • 2011
  • 멀티미디어 스트림 콘텐츠의 접근이 늘어남에 따라 웹 서비스가 매우 많이 사용되고 있다. 그러나, 웹 서비스는 자주 방문하는 사용자에게 매번 동일한 품질의 서비스를 제공하고 있지 않다. 따라서, 이 논문은 고객 등급 QoS에 접근하는 온톨로지를 설계한다. 이를 위해 사용자의 기여도에 따른 웹 서비스의 2가지 등급을 제공한다. 그리고, 본 논문은 이러한 QoS 프로파일과 SLA의 관계에 대해 UML 언어를 통해 기술한다. 본 논문의 가장 큰 의의는 고객 등급 QoS와 SLA, 그들 간의 관계를 지원하고, 이를 위한 온톨로지를 사용하는 것이다. 이것은 QoS와 SLA를 구성하는 온톨로지 기반 접근으로 웹 서비스의 의미적 분류를 가능하게 할 것이다.

A Methodology to Estimate the Unit Price of User Contribution in P2P Streaming System - A Case Study

  • Kim, Jung-Hyun;Moon, Sean;Kim, Gun-Hee;Kim, Hee-Jung;Park, Sung-Choon
    • 한국방송∙미디어공학회:학술대회논문집
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    • 한국방송공학회 2009년도 IWAIT
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    • pp.376-380
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    • 2009
  • Peer-to-Peer content delivery technology recently begins to be used not only for file sharing applications such as eDonkey but also for every kind of content services. KBS, a broadcasting company in Korea, is aggressively driving to apply Peer-to-Peer technology to KBS's commercial internet video service but we found that there are two big huddles. First, end users may refuse to share their own resources for KBS's cost reduction using Peer-to-Peer content delivery technology. Second, it may cause that the number of free-riders increases and the efficiency of the overall system would fall. From commercial service provider's perspective, we have to avoid that end users have unfavorable impressions on the service and the usefulness of Peer-to-Peer technology decreases. In order to overcome these problems, we studied how to offer incentive to end users and how much incentive would be reasonable, and then applied the result to real service for verification.

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취업주부의 취업관련 지출과 가정경제에 대한 기여감 (Working Wife's Employment-related Expenditures and perception of Economic Contribution to the Family)

  • 김혜연
    • 가정과삶의질연구
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    • 제13권4호
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    • pp.39-54
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    • 1995
  • The purpose of this study was to investigate working wife's employment-related expenditures and perception of economic contribution to the family and to examine the effects of variables on them, The findings showed that household income had the largest effect on employment-related expenditures of working wives. Working wives perceived their economic contributions to the family positively and the economic situation of wives was important. And domestic and childcare service expenditures had effected on their perceptions.

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응급처치 및 심폐소생술 교육이 소외계층 청소년의 자아효능감과 사회공헌도에 미치는 효과 (Effect of first aid and cardiopulmonary resuscitation education on self-efficacy and social contribution of disadvantaged youth)

  • 이효철;정현민
    • 한국응급구조학회지
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    • 제18권3호
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    • pp.37-51
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    • 2014
  • Purpose: This study aimed to evaluate the educational experience, re-demand, pre-post self-efficacy, subjective social contribution of disadvantaged youth after first-aid and cardiopulmonary resuscitation (CPR) education. Methods: The subjects in this study were 967 disadvantaged youth from the general population. Data analyzed were frequency, percentage, and results of the $x^2=test$, t = test, one-way analysis of variance, and Pearson correlation by using the SPSS 18.0 statistical program. Results: Of the subjects, 51.7% had educational experiences, mostly less than 1 year. First-aid and CPR education improved self-efficacy. In particular, a higher the self-efficacy resulted in a higher subjective social contribution. Conclusion: This study showed that first aid and CPR education positively affected the self-efficacy, and awareness of social contribution in disadvantaged youth. Therefore, appropriate first aid and CPR education program for disadvantaged youth is beneficial.

메뉴 분석 방법론의 비교 연구 (What's the Best Technique on Menu Analysis?)

  • 이해영;양일선;도현욱;신서영
    • Journal of Nutrition and Health
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    • 제36권3호
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    • pp.319-326
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    • 2003
  • The purposes of this study were to : (a) analyze the menus of food service operations using the menu analysis techniques of Kasavana & Smith, Miller, Merricks & Jones, Pavesic and Uman, (b) closely examine the characteristics of the five analysis techniques. Calculations for the menu analysis were done by computer using the MS 2000 Excel spreadsheet program. Menu mix% and unit contribution margin were used as variables by Kasavana & Smith, sales volume and food cost% by Miller, sales volume and cash contribution by Merrick & Jones, weighted contribution margin and food cost% by Pavesic, and total cash contribution and unit contribution margin by Uman. In each case, a four-cell matrix was created, and menu items were located in each according they achieved high or low scores with respect to two variables. Items that scored favorably on both variables were rated in the top category (e.g., star, prime, signature, group A, winner) and those that scored below average on both were rated in the lowest category (e.g., dog, problem, loser, group D, loser). While the 3 methods of Kasavana & Smith, Miller, Merrick & Jones focus on customers' viewpoints, the others consider the managers' viewpoints. Therefore, it is more likely to be desirable for decision-making on menus if the menu analysis technique chosen is suited to its purpose.

산업공학의 서비스 과학에의 기여를 위한 서비스 정의 (Defining Service for the Contribution of Industrial Engineering to Service Science)

  • 전혜민;곽우람;장수영
    • 한국경영과학회:학술대회논문집
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    • 한국경영과학회 2007년도 추계학술대회 및 정기총회
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    • pp.23-26
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    • 2007
  • As the service industry continues to grow in importance, a new research field called service science has formed so as to conduct more comprehensive and scientific analysis of service. However, much further research is required until we can develop the common terminology and methodology for service design and improvement. A foundational step toward this is giving a lucid definition to service which reflects the intrinsic qualities of it. Many of the service definitions mentioned in existing studies had the limitation that they considered service as the residual from physical products, or tried to conceptualize service based on some characteristics. In this paper we compare and analyze existing studies, discuss about the essential nature of services, and suggest a more comprehensive investigation into service.

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서비스 프로세스의 측정을 위한 도구 개발에 관한 연구 (A Study of an Instrument Development to Measure of the Service Process)

  • 임명성;최성욱
    • 한국IT서비스학회지
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    • 제9권1호
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    • pp.173-197
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    • 2010
  • Though service is recognized as not only a new driver for economy growth but also a source for sustainable value creation, it has been misunderstood in the literatures because of traditional characteristics of service such as inseparability, heterogeneity, intangibility, and perishability. This perspective can be a cause of barrier to approach a service. The purpose of this study is to develop and validate an instrument to measure of the service process. A series of statistical procedures were used to analyze the data, which proved that the instrument is valid and reliable. This study makes a contribution to both academic research and management practice. Theoretically, this study provides a measurement of service process in organizations for identifying service process. In practice, the results of this study will help organizations evaluate their service process innovation.

건강보험 지역가입자의 보험료 역진성 분석 (Regressiveness Analysis of Contribution Rate of National Health Insurance Insured)

  • 나영균;문용필
    • 보건행정학회지
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    • 제31권3호
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    • pp.364-373
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    • 2021
  • Background: This study aims to examine the regressiveness of national health insurance (NHI) premium burdens for local subscribers. The government has established a restructuring of health insurance contributions in 2017. Therefore, insurance premium reform began in 2018 and the second national health insurance premium reform will be carried out in 2022. We will analyze local subscribers before and after the policy reform of 2018. Methods: This study used data from 'local premium imposition elements' in the health insurance statistics annual reports (2017-2019) on National Health Insurance Service (NHIS). This study was calculated contribution rates according to levels of income and property for local insured by the method of comparing. Simulations of primary and secondary reforms were conducted in the study to determine regressiveness. Results: Insurance premiums for local subscribers were analyzed separately by income and property insurance premiums. In the income premium analysis, the higher the income, the lower the premium rate, and then the fixed rate was maintained from a certain section. The regressiveness of income insurance premiums has been eased in part. On the other hand, the property insurance premium burden was found to be regressive still by income class. Conclusion: Regressiveness analysis showed that a decrease in income contributions was achieved to local insured in the first phase of reform. But in the second phase of reform, more consideration should be given to reductions of property premium portions of local subscribers. Based on the results, the author suggested policy discussions to reorganizing the new systems of NHI contribution of local Insured.