• Title/Summary/Keyword: contact service

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Development of Thermal Precursor DB for Partial Disconnection and Poor Contact on Electrical Wire (배선에서의 반단선 및 접촉불량에 대한 열적 전조 DB구축)

  • Kim, Doo-Hyun;Kim, Sung-Chul;Lee, Jong-Ho;Kang, Dong-Kyu
    • Journal of the Korean Society of Safety
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    • v.24 no.2
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    • pp.30-36
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    • 2009
  • This paper aims at the precursor analysis and DB development of electrical fires based on thermal and current signals for partial disconnection and poor contact on electric wires through experiments and simulations. Also, DB system required for developing the precursor DB with these data was studied and designed. Firstly, in case of partial disconnection, characteristics were derived and analyzed by experiment and electrical-thermal finite element method(Flux 3D) on the model wires which consist of VCTF and IV electric wires. Based on the characteristics, About 351 partial disconnection precursor patterns were generated by the thermal analysis for electric wire according to deterioration time under normal state and 200% overload state of rated current. Secondly, in order to develop poor contact precursor patterns, temperature value and the current signal were considered. In simulating the poor contact situation on connector area of MCCB, connection torque was changed. Through the experimental analysis, about 251 poor contact precursor patterns were generated. Finally, Using thermal precursor patterns obtained by partial disconnection and poor contact, electrical fire thermal precursor DB was developed.

The Relationships among Maternal Social Networks, Maternal Expectation for Their Own Children and Self-esteem and Emotional Intelligence of Children (어머니의 사회관계망, 자녀에 대한 기대와 아동의 자아존중감 및 정서지능의 관계)

  • Park, Young-Yae;Won, Hyo-Jong
    • Korean Journal of Human Ecology
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    • v.12 no.5
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    • pp.713-735
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    • 2003
  • The purpose of this study was to investigate the effects of the characteristics of maternal social networks on maternal expectation for their own children to examine the path that social networks had an effect on the self-esteem and the emotional intelligence of children through maternal expectation for their own children. The data used in this study were collected from 524 fourth to sixth graders and their mothers residing in Daejeon using structured questionnaire. The major findings of the study were as follows : (1) Among social network characteristics, proportion of friends and neighbors, proximity, direction and interference had a negative effect, and proportion of mothers of child's friends, frequency of contact, intimacy, emotional support, service support had a positive effect on maternal expectation for their own children. (2) Among social network characteristics, proportion of mothers of child's friends had a direct effect and proportion of friends, neighbors, and mothers of child's friends, proximity, frequency of contact, intimacy, direction, emotional support, service support, and interference had an indirect effect on children's emotional intelligence through maternal expectation for their own children. (3) Among social network characteristics, proportion of kin and mothers of child's friends, intimacy, service support, material support and interference had a direct effect, and proportion of neighbors and mothers of child's friends, proximity, frequency of contact, direction, service support had an indirect effect on children's emotional intelligence through maternal expectation for their own children.

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A Study on Effect of CRM according to Customers' Response -Focused on clothing product customers of department store of Daejeon area- (고객반응에 따른 CRM효과에 관한 연구 - 대전지역 백화점 의류제품 고객을 중심으로 -)

  • Park, Hye-Sun;Park, Sun-Hee
    • Korean Journal of Human Ecology
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    • v.14 no.3
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    • pp.441-451
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    • 2005
  • The purpose of this study is to investigate the factors of CRM(Customer Relationship Management) activity and the difference in CRM effects according to customers responses. The investigators interviewed the buyers of three department stores in Daejeon area and surveyed 468 people aged over 20 who had ever shopped at those stores. For data analysis, we used factorial analysis, multiple regression analysis, path analysis, and ANOVA, etc., along with SPSS 10.0. The results of this study are as follows: 1) Six CRM activity factors were identified as 'Benefit & Information,' 'Service,' 'Customer Invitation,' 'Customer Contact,' 'Special Management,' and 'Purchase-related Help.' 2) Customer satisfaction of CRM-positive group was affected by such factors as 'Service,' 'Customer Invitation,' and 'Special Management,' and also customer loyalty directly by 'Customer Satisfaction' and 'Benefit & Information.' On the other hand, customer satisfaction of CRM-less-positive-group was influenced by the factors such as 'Service,' 'Purchase-related Help,' 'Customer Contact,' and 'Special Management,' and also customer loyalty directly by 'Customer Satisfaction' and 'Service.'

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A Study of Collaboration Service Model for Supporting Functional Resources in Smart Device (스마트 단말기 상의 기능적 지원을 위한 협업 서비스 모델 연구)

  • Song, Sumi;Yoon, YongIk
    • KIPS Transactions on Computer and Communication Systems
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    • v.4 no.5
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    • pp.161-170
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    • 2015
  • This research aims to propose new direction of mobile collaborative service by supplying functional supports which surpass data resource in smart devices. In this paper, we present Smart Collaboration Service Model that supports two types of collaboration, so called Supplying Collaboration and Sharing Collaboration. This model is a platform for supporting the resources as follows; sharing of data contact in other devices and supplying of special functions, like camera operation and picture transmission from other devices. To show its applicability, a prototype of Smart Collaboration Service Model has been implemented in the Android application for exchanging contact data and renting camera function. We expect that Smart Collaboration Service Model is to help the emergence for a new type of collaboration service. Also, user can reduces resource wastes for device as well as form personal smart space by utilizing all devices owned.

Factors Affecting the Usage of Face Recognition Payment Service (얼굴인식 결제서비스 이용에 영향을 미치는 요인)

  • Zhang, Yi Ning;Ma, Jian;Park, Hyun Jung
    • The Journal of the Korea Contents Association
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    • v.19 no.8
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    • pp.490-499
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    • 2019
  • Face recognition payment service is an innovative payment method based on face recognition technology and is emerging in China now. Various industries regarding unmanned sales are likely to utilize this face recognition payment service in the future. This study investigated the factors influencing the usage intention of Chinese consumers who have experience using face recognition service. We used questionnaire survey and analysis with SPSS and AMOS. According to the results of the study, conclusions are as followed. First, consumers' attitudes toward the characteristic of face recognition payment service, which are non-contact and non-coercion, positively affected perceived usefulness. Second, the rapidness of the facial recognition payment among the recognition, the security and the rapidness of this service affected the ease of use. Third, social influences such as subjective norms also influence the intention to use. Fourth, the increase of the level of self-expression awareness and the intention of using face recognition payment service are confirmed. Through these results, the implications for design and communication of related innovative services were discussed.

Electrical Properties of CuPc FET Using Two-type Electrode Structure (두 가지 타입의 CuPC FET 전극 구조에서의 전기적 특성)

  • Lee, Won-Jae;Lee, Ho-Shik
    • Journal of the Korean Institute of Electrical and Electronic Material Engineers
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    • v.24 no.12
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    • pp.988-991
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    • 2011
  • We fabricated a copper phthalocyanine (CuPc) based field-effect transistor with different device structure as a bottom and top contact FET. Also, we used a $SiO_2$ as a gate insulator and analyzed using a current-voltage (I-V) characteristics of the bottom and top contact CuPc FET device. In order to discuss the channel formation, we were observed the capacitance-gate voltage(C-V) characteristics of the bottom and top contact CuPc FET device.

EFFECTS OF ANGULAR VELOCITY AND BOUNDARY TEMPERATURE TO THERMO-ELASTIC CHARACTERISTICS ON HOMOGENEOUS CIRCULAR DISKS SUBJECTING TO CONTACT FORCES

  • GO, JAEGWI
    • Journal of applied mathematics & informatics
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    • v.39 no.1_2
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    • pp.31-43
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    • 2021
  • A homogeneous circular disk undergoing a contact force is considered to investigate the thermo-elastic characteristics, and the inquiry is based on the variations of outer surface temperature and angular velocity. The intensity of stresses grows with the increase of outer surface temperature, and the circumferential strain reacts more sensitively to the change of outer surface temperature than the radial strain. In general, higher angular velocity produces; (i) larger expansion in the radial direction, (ii) smaller displacement in the circumferential, (iii) diminished intensity in the stresses. It is demonstrated that outer surface temperature and angular velocity are critical factors in the determination of thermo-elastic characteristics of homogeneous circular disks subjecting to a contact force. The results obtained can be applied on the design of a homogeneous circular cutter to promote proper and reliable thermos-elastic characteristics in service by the proper operation of these parameters.

MPC: The Pioneer of Korean Contact Center Business

  • Kim, Yongjune;Kim, Hakkyun
    • Asia Marketing Journal
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    • v.15 no.4
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    • pp.213-222
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    • 2014
  • MPC is a specialized CRM company providing one-stop service through contact centers and has built a No. 1 "MPC Brand" in the industry. Founded in 1991, MPC has expanded into CRM solutions and services by launching businesses with database marketing. On Dec. 12, 2005, MPC became listed as the first company in the CRM industry on KOSDAQ. Now, MPC reserves 2,932 seats nationwide. MPC provides inbound/outbound services through various channels, such as phone and e-mail, and analyzes operating results in various aspects to improve services and make suggestions. MPC offers specialized training based on analyses of customers' requirements. Also, MPC develops essential solutions for customer consulting and management. In this case, we describe how MPC succeeded in the Korean market and identify its key success factors. Also, we discuss the issues faced by contact centers and suggest solutions.

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Global Service Innovation: A Case Study of Ajisen Ramen

  • CHO, Myungrae
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.3
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    • pp.967-976
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    • 2021
  • This study aimed to investigate the mechanism by which service companies transfer their services overseas and create new value while interacting with local characteristics. A narrative analysis method was used in a case study of Ajisen Ramen, a Japanese service company that created a Japanese-style ramen restaurant, which experienced rapid growth in China. This study analyzed the restaurant as global service innovation and constructed a causal mechanism to explain the resulting rapid growth. In the pre-entry stage, the tangible value source core service facilitated its successful overseas transfer. In the post-entry stage, value source core service standardization and value sharing were interrelated and locally accepted factors. Knowledge of the local characteristics influenced the local storefront format that allowed contact with local customers. This local front format made it possible to offer local customers new value. The global service innovation mechanism developed through this study reflects a causal diagram that correlated the theoretical concepts of these events.

Fretting fatigue life prediction for Design and Maintenance of Automated Manufacturing System (생산자동화 시스템의 설계 및 정비를 위한 프레팅 피로수명 예측)

  • Kim, Jin-Kwang
    • Journal of the Korean Society of Industry Convergence
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    • v.20 no.2
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    • pp.195-204
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    • 2017
  • Predicting the failure life of automated manufacturing systems can reduce overall downtime, maintenance costs, and total plant operation costs. Therefore, there is a growing interest in fatigue failure mechanisms as the safety or service life assessment of manufacturing systems becomes an important issue. In particular, fretting fatigue is caused by repeated tangential stresses that are generated by friction during small amplitude oscillatory movements or sliding between two surfaces pressed together in intimate contact. Previous studies in fretting fatigue have observed size effects related to contact width such that a critical contact width exists where there is drastic change in the fretting fatigue life. However, most of them are the two-dimensional finite element analyses based on the plane strain assumption. The purpose of this study is to investigate the contact size effects on the three-dimensional finite element model of a finite width of a flat specimen and a cylindrical pad exposed to fretting fatigue. The contact size effects were analyzed by means of the stress and strain averages at the element integration points of three-dimensional finite element model. This study shows that the fretting fatigue life of manufacturing systems can be predicted by three-dimensional finite element analysis based on SWT critical plane model.