• Title/Summary/Keyword: contact centers

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A study on the chucking system in coaxial grinding of ferrule (페룰 동축 연삭시 척킹 시스템에 관한 연구)

  • Kim, Dong-Kil;Lee, Sang-Jo;Ahn, Geon-Jun;Kwak, Chol-Hun
    • Proceedings of the KSME Conference
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    • 2003.04a
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    • pp.987-991
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    • 2003
  • Ferrule is widely used as fiber optic connecters. In fiber-optic communications, the shape accuracy such as coaxiality and cylindricity of ferrule affects insertion loss. When coaxial grinding of ferrule supported by two pin, pin alignment and chucking accuracy are very important. In this research, the kinematic behavior of the ferrule center is investigated in the case where cone-shaped center pins and round circle holes which make contact with each other near the edge of the holes, using homeogenous coordinate transformation and numerical analysis. The obtained results are as follows: The alignment errors between center holes cause a sinusoidal displacement of ferrule. And the maximum displacement of ferrule centers increase in proportion to the center pin angle. The relationship between center pins displacement in coaxial grinding and grinding accuracy was explained.

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Design of a specimen holder for living cell in the soft X-ray microscopy (연 X-선 현미경을 위한 생체시료 고정장치 설계)

  • 권영만;김경우;윤권하
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2003.06a
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    • pp.705-708
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    • 2003
  • To observe a hydrated biological specimen, an environmental chamber was necessary to keep the specimen in a wet state under vacuum surroundings. The specimen holder is as follows designed consequently. The specimen holder consisted of two Si wafers, the centers of which were Si$_3$N$_4$(100nm thickness) windows of a 0.3mm square. The windows were made by a photo-lithographic method. The transmission of a window at 400eV is about 70%. A hydrated biological specimen was put between the two windows. When the chamber was closed, two wafers were contact at the metal mesh by the pressure of O-rings, and the specimen holder moved by the three micrometers.

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Static/Dynamic/Thermal Characteristics Analysis of a High-Speed Spindle System with 50,000rpm (50,000rpm급 초고속 주축계의 정적/동적/열적 특성 해석)

  • 김석일;조재완;이원재;이용희
    • Proceedings of the Korean Society of Machine Tool Engineers Conference
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    • 2003.04a
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    • pp.494-499
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    • 2003
  • This paper concerns the static, dynamic and thermal characteristics analysis of a high-speed spindle system for horizontal machining centers with 45mm x50,000rpm. The spindle system is designed based on the angular contact ceramic ball bearings, built-in motor, oil-air lubrication method and oil jacket cooling method. The structural and thermal analysis models of spindle system are constructed by the finite element method. The static and dynamic characteristics are estimated based on the static deformation, modal parameter, mode shape and frequency response function, and the thermal characteristics are estimated based on the temperature rise, temperature distribution and thermal deformation. The analysis results illustrate that the designed spindle system has excellent structural and thermal stabilities

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A Study on the Behavior of an Impacting Droplet on a Wall Having Obstacles (방해물이 존재하는 평판 위 충돌 액적 거동에 관한 연구)

  • Yang, W.J.;Kang, B. S.
    • Journal of ILASS-Korea
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    • v.17 no.1
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    • pp.27-34
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    • 2012
  • In this paper an experimental study is presented to investigate the effect of a step edge and a stationary droplet on the dynamic behavior of impacting droplet on a wall. The main parameters are the distance from the edge and the center-to-center distance between two droplets. Photographic images are presented to show coalescence dynamics, shape evolution and contact line movement. The emphasis is on presenting the spreading length of droplet for the step edge and two coalescing droplets along their original centers. It is clarified that the droplet exhibits much different dynamic behavior depending on the location of the step edge. The momentum of impacting droplet was better transferred to the stationary droplet as the center- to-center distance between two droplets was reduced, which results in more spreading of coalescing droplet.

The Relationship between Mothers' Attachment Levels, Types of Verbal Control, and Infants' Language Development (어머니 애착수준 및 언어통제유형과 영아의 언어발달 간의 관계)

  • Nam, Hyo Jung;Jahng, Kyung Eun
    • Korean Journal of Child Studies
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    • v.36 no.4
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    • pp.143-161
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    • 2015
  • This study aims to examine the relationship between mothers' attachment levels, types of verbal control, and infants' language development. The selected participants comprised 224 infants, aged 24-35 months and their mothers (224) at 25 long day care centers located Goyang-si, Gimpo-si in Gyeonggi-do, Incheon and Seoul. The major findings of this study were as follows. First, there were significant differences in mothers' attachment levels, types of verbal control, and infants' language development depending on the mothers' employment status. Secondly, to assess the relative influences of two variables which were significantly associated with infants' language development, the sociodemographic variables of mothers and infants, including infants' age and mothers' employment status, were controlled in order to conduct hierarchical regression analysis. The results revealed that imperative-oriented verbal controls, person-oriented verbal controls, and contact seeking all influenced infants' overall language development.

The Application of Metallic Thin Film for Tep Electrode of Poly-Si Solar Cell (다결정 실리콘 태양전지의 상부 전극용 금속 박막 적용)

  • 김상수;임동건;심경석;이준신;김흥우
    • Proceedings of the Korean Institute of Electrical and Electronic Material Engineers Conference
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    • 1997.11a
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    • pp.202-205
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    • 1997
  • We investigated grain boundary effect for terrestrial applications of solar cell\ulcorner with low cost, large area, and high efficiency. Grain boundaries are known as potential barriers and recombination centers for the photo-generated charge carriers, which make it difficult to achieve a high efficiency cell. To reduce these effects of grain boundaries, we investigated various influencing factors such as thermal treatments, various grid patterns, selective wet etchings for grain boundaries, buried contact metallizations along grain boundaries, and use of metallic thin films. From the various grid patterns we learned that the series resistance of solar cell reduced open circuit voltage and consequently decreased the cell efficiency. This paper describes the effect of various grid patterns and the employment of metallic thin films for a top electrode.

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Family Solidarity between Old Parents and Adult Children, Welfare Distribution, and Suicidal Ideation of Elderly (노부모와 성인자녀간의 가족결속도가 노인의 자살생각에 미치는 영향 연구: 복지유통관점 중심으로)

  • Jung, Myung-Hee;Kim, Eun-Jeong
    • Journal of Distribution Science
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    • v.12 no.8
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    • pp.91-102
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    • 2014
  • Purpose - Today, the importance of the service industry has increased. Social welfare businesses that follow the non-profit principle have neglected the distribution of the service. However, an intangible service, when produced and consumed, has a similar service delivery system to common service distribution and social welfare. Therefore, the author has assumed the efficiency of the service delivery system of social welfare to be equivalent to the service distribution industry. Hence, various kinds of social welfare services for the prevention of elderly suicide, from the perspective of distribution, are discussed. Studies on generational relations have thus far investigated depression from parent-children conflict, and satisfaction with their lives. Studies on the relationship between family solidarity and elderly suicide by analyzing existing social problems are rare. This study investigated the effects of family solidarity between old parents and adult children upon elderly suicide by analyzing serious psychological and social problems. This study revealed basic measures for elderly suicide prevention through services that could elevate family solidarity from the perspective of social welfare service distribution. Research design, data, and methodology - The subjects were 468 elderly, 65 years or older, at 18 senior welfare centers and halls for the elderly at Seoul and Gyeonggi-do. Questionnaire surveys, excluding invalid answers, were analyzed. Convenience sampling was used from February 5, 2014 to March 5, 2014. The findings were: First, women and those having spouses with advanced educational backgrounds and social activities had primary solidarity such as contact solidarity, affectionate solidarity, functional solidarity (giving help), and functional solidarity (receiving help). In addition, those who had good health, from a subjective point of view, had more solidarity. Second, the elderly who were men and single, and who had poorer educational backgrounds thought of suicide, lacked social activities, and had poor health, from a subjective point of view. Third, family solidarity between old parents and adult children had significantly negative influence on the suicidal ideation of the elderly. Results - The study revealed the following implications. First, the preparation for old age should consider not only economic welfare but also the psychological welfare due to the relationship with children. Second, the phenomenon of elderly suicide because of a lack of family solidarity could increase national loss and have great influence upon welfare in old age. Therefore, planning of welfare services for the elderly should consider the value of relationships with children to improve the psychological welfare of the elderly. Third, the social expenses of government-oriented support for parents should be discussed from the people's point of view. Conclusions - The subjects of the study comprised the elderly at Seoul and Gyenggi-do; therefore, it would be difficult to extrapolate the findings to all the elderly in the nation. The subject visited senior welfare centers as well as halls for the elderly; therefore, it would be difficult to assume that the trends were representative of the elderly in the nation.

Operating Strategies for Family-Cooperative Activities (Pumasi) and a Cooperative Child Care Place as a Healthy Family Support Center's Project (건강가정지원센터의 가족품앗이 및 공동육아나눔터 사업운영 전략)

  • Cha, Sung-Lan
    • Journal of Family Resource Management and Policy Review
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    • v.16 no.2
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    • pp.187-210
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    • 2012
  • Pumasi and Cooperative Child Care Sharing have had positive results among participants and show possibilities of spreading out to the community in general. However, performance was not proved where it is clarified, and the experience of 23 local Healthy Family Support Centers have that ran the demonstration project were unable to be collected. It is the point of time when the initial backing up is important but the centers do not have the systematic support. Therefore, this research presents an effective management plan through qualitative research involving Pumasi participants and person in charge. The operation strategies by the stage of the project were as follows: First, in the beginning stage, the person in charge establishes the target and vision of the project. Second, when comprising the Pumasi team, it was necessary to consider their characteristics according to the team organization subjects. Third, it is necessary to extend the turn-off time and provide many programs so that the various populations can participate. Fourth, in the advertising step, word of mouth and individual contact needs to be utilized. Fifth, in a medium or small city or an urban-rural complex area, the person in charge should support the participants' Pumasi activities. Sixth, various programs such as a passive and active parent education program and Pumasi education program for the leader needs to be provided for the activation of Pumasi activities. Lastly, a cooperative child care sharing location needs to be constructed by the duality system of the base space and outer space. In this location, the inside play space for the children is essential.

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Structural Relationship between Intellectual Capital and Organizational Performance in a Customer Service Organization: Focused on the Role of Dynamic Capability (고객서비스 조직의 지적자본과 조직성과 간의 구조적 관계: 동적역량의 역할을 중심으로)

  • Park, Paul;Cheong, Ki-Ju;Kim, Sora;Ryu, Il
    • The Journal of the Korea Contents Association
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    • v.14 no.12
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    • pp.911-923
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    • 2014
  • This study explores which organizational capital is important for the customer service center and how the organizational capital is linked to organization's performance through dynamic capability. In this study, total of 389 employees in customer service centers were surveyed for the analysis. The results indicate that relational capital and organizational culture were positively linked with collaborative behavior, capital share, and capital transformation. Also, structural capital was a significant factor in collaborative behavior. Organizational performance was positively affecting collaborative behavior and capital share. This study provides a practical guideline on how to manage organizational capital and supplement shortcomings for managers and counsellors at the customer service centers. Furthermore, the implications for the reinforcement and development of organizational capital were suggested in building a customer service center as a strategic and fundamental part of the company.

Impacts of Digital and Human Knowledge Resources on Customer Response Capability of Customer Service Representatives (비대면 서비스 조직에서 디지털 및 인적 지식자원이 상담사의 고객대응역량에 미치는 영향)

  • Choi, Sujeong
    • Knowledge Management Research
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    • v.21 no.3
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    • pp.123-140
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    • 2020
  • In call centers where customers contact a firm's customer service without face-to-face interaction, customer service representatives (CSRs) determine its service competitiveness. In other words, a firm's service excellence relies on its CSRs. Drawing on the concept of agility from service and information technologies studies, this study conceptualizes customer response capability as a variable consisting of customer response expertise and customer response agility, and further verifies its effects on customer service performance. Moreover, this study examines whether a firm's digital and human knowledge resources are related to CSRs' customer response capability. To empirically test the proposed hypotheses, the partial least squares analysis is conducted with a total of 371 responses collected on CSRs from two insurance call centers. The findings indicate that a firm's digital and human knowledge resources enhance CSRs' customer response expertise and customer response agility, thereby increasing customer service performance. The results draw the conclusion that CSRs' customer response capability is a key antecedent of superior customer service.