• Title/Summary/Keyword: contact centers

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Occupational Injuries Among Construction Workers by Age and Related Economic Loss: Findings From Ohio Workers' Compensation, USA: 2007-2017

  • Harpriya Kaur;Steven J. Wurzelbacher;P. Tim Bushnell;Stephen Bertke;Alysha R. Meyers;James W. Grosch;Steven J. Naber;Michael Lampl
    • Safety and Health at Work
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    • v.14 no.4
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    • pp.406-414
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    • 2023
  • Background: This study examined age-group differences in the rate, severity, and cost of injuries among construction workers to support evidence-based worker safety and health interventions in the construction industry. Methods: Ohio workers' compensation claims for construction workers were used to estimate claim rates and costs by age group. We analyzed claims data auto-coded into five event/exposure categories: transportation incidents; slips, trips, and falls (STFs); exposure to harmful substances and environments; contact with objects and equipment (COB); overexertion and bodily reaction. American Community Survey data were used to determine the percentage of workers in each age group. Results: From 2007-2017, among 72,416 accepted injury claims for ~166,000 construction full-time equivalent (FTE) per year, nearly half were caused by COB, followed by STFs (20%) and overexertion (20%). Claim rates related to COB and exposure to harmful substances and environments were highest among those 18-24 years old, with claim rates of 313.5 and 25.9 per 10,000 FTE, respectively. STFs increased with age, with the highest claim rates for those 55-64 years old (94.2 claims per 10,000 FTE). Overexertion claim rates increased and then declined with age, with the highest claim rate for those 35-44 years old (87.3 per 10,000 FTE). While younger workers had higher injury rates, older workers had higher proportions of lost-time claims and higher costs per claim. The total cost per FTE was highest for those 45-54 years old ($1,122 per FTE). Conclusion: The variation in rates of injury types by age suggests that age-specific prevention strategies may be useful.

A Study of Domestic CENTER FOR INDEPENDENT LIVING Improvement through Analysis of Each Country Rules and Present Conditions (국내·외 관련 제도 및 실태분석을 통한 한국형 장애인 자립생활센터의 계획방향에 관한 연구)

  • Kang, Ji-Hye;Yun, Young-Sam;Kim, Sang-Woon;Seong, Ki-Chang;Park, Kwang-Jae;Kang, Byoung-Keun
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.12 no.2
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    • pp.17-30
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    • 2006
  • The wealth of Korean disability people's paradigm has developed by the meaning of whole rehabilitation of the small society for acception and protection. Today, that meaning has been changed to make and choose disability people's future plans by themselves. The CENTER FOR INDEPENDENT LIVING in Korea has been accepted through the American and Japanese's activity systems with no objection. Following result of the real reserching, because the CENTER FOR INDEPENDENT LIVING in Korea have no legal basement, so there are little support for these centers and no proper rules and check systems. Therefore, we have to make the legal basement of CENTER FOR INDEPENDENT LIVING and separate by each parts of system and to specialize about them. That means, each parts of system have to mark role mode for doing well, and each systems have to develop new programs and services, and to specialize for in Korea. To add, we should have more small CENTER FOR INDEPENDENT LIVING in each area, and the CENTER FOR INDEPENDENT LIVING which are already started should make network system to contact with other centers in society for giving support of proper information.

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Hand-hygiene Compliance of Child Care Teachers through Observation Method (관찰법을 활용한 보육교사의 손위생 이행도)

  • Hwang, A-reum;Jeong, Ihnsook
    • The Journal of Korean Society for School & Community Health Education
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    • v.19 no.1
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    • pp.71-83
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    • 2018
  • Background & objectives: This study was aimed to identify the hand hygiene (HH) compliance and related factors among teachers working at child day care centers. Method: This study was done with 44 teachers working at home child day care center in Changwon. Data on hand hygiene compliance was measured using direct observation method from July to December, 2016 with structured observation sheet. Collected data was analyzed by descriptive statistics, and t-test or ANOVA using SPSS Statistics version 23.0. Result: Complete HH compliance rate was 54.0%, the highest in 'before having meals' (81.6%) and the lowest in 'after having meals' (25.8%). However, incomplete HH compliance rate was 34.5%, the highest in 'after contact with secretions' (47.8%) and the lowest in 'before having meals' (18.4%). The HH rate was related with working experience. Conclusion: The HH compliance rate among child care teachers was not satisfactory. About one quarter of child care teachers have taken hand hygiene related training. Therefore, child care teachers should be encouraged to participate in hand hygiene related education program regularly.

INFECTION CONTROL OF LIGHT CURING UNITS (광중합기 사용 시의 감염 조절)

  • Chang, Hoon-Sang
    • Restorative Dentistry and Endodontics
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    • v.35 no.4
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    • pp.235-237
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    • 2010
  • When curing the composite restorations with light curing units, the light guides are often in direct contact with oral tissues, therefore contamination of light guides is inevitable. Curing light guides fall into the "semicritical" instrument category according to the Centers for Disease Control and Prevention (CDC) and must be heat or vapor-sterilized or at a minimum, these semicritical instruments must be sterilized in a liquid chemical agent. Currently, most common methods of maintaining sterility of the light guides are wiping the guide with a disinfectant, such as glutaraldehyde, after each patient use; using autoclavable guides; using presterilized, single-use plastic guides; and using translucent disposable barriers to cover the guide.

A Study on the Local Farmers' Perceptions toward the Use of Local Food for School Meals (학교급식의 지역농산물 활용에 대한 농업인 인식에 관한 연구)

  • Kim, Young;Kim, Yang-Suk;Hyun, Yong-Ho
    • Journal of Agricultural Extension & Community Development
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    • v.18 no.3
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    • pp.569-590
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    • 2011
  • The purpose of this study is to examine the local farmers' perceptions toward the use of local food for school meals from the suppliers' perspectives. Data was collected from 12 school-meal management centers which provide the name list of local farmers. from the provided list, 167 people were selected, who were asked to answer the self-administerd questionnaires by post. 87 responses were returned, having shown the response rate was 50.1%. The data were analyzed by using SPSS 15.0 for descriptive analysis. The findings from this study are as follows: First, the local farmers has a positive attitude toward certified and supply methods for local food whereas price and selling quantity of local food were dissatisfying; Second, local farmers prefer to use public supplying chains such as school-meal support centers rather than private ones. Furthermore, they like to directly contact with a school in terms of supplying local food. To establish self-selling systems, computer programs like ERP should be adopted to effectively manage the production process of local food. On conclusion, implications and limitations were discussed.

A Study on Standard Management Model for The Logistics Center (물류센터 표준 관리 모델 구축 방안 연구)

  • Kim, Yin-Gyu;Choi, Hoon-Young;Baek, Seon-Woo;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.17 no.3
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    • pp.221-229
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    • 2015
  • The economy is advancing at quite a bit is the role of the Distribution Center, a rise is evolving and mullyuryang Any existing storage facilities were not creating added value from contact with the customer service centers play the role. In order to increase its market competitiveness also pl approach to three in order to enforce cost savings and run. But by industry, the goods, operating characteristics of the cooperating in order to differentiate themselves with the operating process of improvement of operating system, including costs and took lots of time of service.Quality is lower ; all were missing. Such logistics centers, standard management model to address a little bit problem with highest academic. I want to try send it to, each product-category's industrial and business forms, standardisation is really a difficult situation, current study is further progress all you if you are The process managed to turn component is sure that we will be able to be judged.

Study on Shape Design Method of Cycloidal Plate Gear (사이크로이드 판기어의 형상설계법에 관한 연구)

  • Sin, Jung-Ho;Yun, Ho-Eop;Gang, Dong-U
    • Transactions of the Korean Society of Mechanical Engineers A
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    • v.25 no.1
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    • pp.70-80
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    • 2001
  • A cycloid reducer is one of the rotational velocity reduction equipments of machinery. It has advantages of the higher reduction ratio, the higher accuracy, the easier adjustment of transmission ratio and the smaller workspace than other kinds of reducer. A cycloidal plate gear is a main part of the cycloid reducer. Its tooth shape is peculiar because of gearing with the roller gear that has the several rollers on the circular line. And then it can be designed to contact all teeth to rollers. So, the cycloid reducer has the good characteristics in the dynamic properties and the zero-backlash in the contact motion. It can be used in robots, high-precision machines and high capacity machinery. This paper proposes a new approach for the shape design of the cycloidal plate gear and presents a Computer-Aided-Design program developed by the proposed method. The first part of this paper defines the two types of the cycloid reducers and explains their mechanisms. The second part defines the instant velocity centers for each type of the cycloid reducers and calculates the contact angles and the contact points by using te geometric relationships and the kinematical properties of the reducers. The third part generates the full shape of the cycloidal plate gear by the coordinate transformation technique. Finally, this paper presents two examples for the shape design of the cycloidal plate gear in order to prove the theory of the proposed method in this paper and the accuracy of the \"CycloGear Designer\".

Touch-Trigger Probe Error Compensation in a Machining Center (공작기계용 접촉식 측정 프로브의 프로빙 오차 보상에 관한 연구)

  • Lee, Chan-Ho;Lee, Eung-Suk
    • Transactions of the Korean Society of Mechanical Engineers A
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    • v.35 no.6
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    • pp.661-667
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    • 2011
  • Kinematic contact trigger probes are widely used for feature inspection and measurement on coordinate measurement machines (CMMs) and computer numerically controlled (CNC) machine tools. Recently, the probing accuracy has become one of the most important factors in the improvement of product quality, as the accuracy of such machining centers and measuring machines is increasing. Although high-accuracy probes using strain gauge can achieve this requirement, in this paper we study the universal economic kinematic contact probe to prove its probing mechanism and errors, and to try to make the best use of its performance. Stylus-ball-radius and center-alignment errors are proved, and the probing error mechanism on the 3D measuring coordinate is analyzed using numerical expressions. Macro algorithms are developed for the compensation of these errors, and actual tests and verifications are performed with a kinematic contact trigger probe and reference sphere on a CNC machine tool.

Human Resource Management Behavior of Women: The Determinants of Job Performance and Turnover Intention of Female Advisors in Contact Center - Focused on Mobile Communication Contact Center in DaeGu - (여성의 인적자원 관리행동: 컨택센터 여성상담사의 직무성과와 이직의도 - 대구지역 이동통신 고객센터 여성상담사를 중심으로 -)

  • Kim, Min-Jeong;Kim, Min-Ho
    • Journal of Family Resource Management and Policy Review
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    • v.14 no.2
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    • pp.201-218
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    • 2010
  • This research was carried out to investigate the determinants of job performance and turnover intention of female advisors in mobile communication contact centers located in Daegu. The independent variables are individual characteristics, work duty related variables, working environments and the leadership of the middle managers. The factor analysis and the hierarchical regression analysis were implemented to the subjects of 282 advisors which gathered from 7/14/2008 to 7/23/2008. The results are as follow. First, the older advisors were, the higher job performance was. The higher educational background presented more turnover intention, and married advisors had higher job performance than unmarried ones. Second, the longer employment period showed higher job performance. Third, As advisors were more satisfied with promotion and welfare policy, and with coworkers, higher job performance was presented. As advisors had lower satisfaction with policy and authority, they showed higher turnover intention. Fourth, the leadership of middle managers positively had a influence on job performance and turnover intention. As the middle managers motivated and encouraged advisors well, the advisors showed higher job performance. If the middle managers showed lower charisma leadership, the advisors was intended to turnover more. Fifth, the most influential factor of advisors' job performance and turnover intention was working environments.

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Seroreactivity to Q Fever Among Slaughterhouse Workers in South Korea

  • Chu, Hyuk;Yoo, Seok-Ju;Hwang, Kyu-Jam;Lim, Hyun-Sul;Lee, Kwan;Park, Mi-Yeoun
    • Journal of Preventive Medicine and Public Health
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    • v.50 no.3
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    • pp.195-200
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    • 2017
  • Objectives: Q fever is a zoonotic disease that occurs worldwide; however, little is known about its prevalence in South Korea. We attempted to determine the prevalence of Q fever seroreactivity among Korean slaughterhouse workers and the risk factors for seroreactivity according to the type of work. Methods: The study was conducted among 1503 workers at a total of 73 slaughterhouses and 62 residual-product disposal plants. During the study period, sites were visited and surveys were administered to employees involved in slaughterhouse work, and serological tests were performed on blood samples by indirect immunofluorescence assays. Serological samples were grouped by job classification into those of slaughter workers, residual-product handlers, inspectors and inspection assistants, and grading testers and testing assistants. Employee risk factors were analyzed according to the type of work. Results: Out of 1481 study subjects who provided a blood sample, 151 (10.2%) showed reactive antibodies. When these results were analyzed in accordance with the type of work, the result of slaughter workers (11.3%) was similar to the result of residual-product handlers (11.4%), and the result of inspectors and assistants (5.3%) was similar to the result of grading testers and assistants (5.4%). Among those who answered in the affirmative to the survey question, "Has there been frequent contact between cattle blood and your mouth while working?" the proportions were 13.4 and 4.6%, respectively, and this was identified as a risk factor that significantly varied between job categories among slaughterhouse workers. Conclusions: This study found a Q fever seroreactivity rate of 10.2% for slaughterhouse workers, who are known to be a high-risk population. Contact with cattle blood around the mouth while working was the differential risk factor between job categories among slaughterhouse workers.