• Title/Summary/Keyword: contact behavior

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Customer Information Management of Online Fashion Companies: From CRM Perspectives (CRM 관점에서 본 온라인 의류업체의 고개정보관리)

  • Chung Ihn-Hee;Kim Soon-Chul;Hwang In-Do;Jung Ji-Wook;Choo Ho-Jung
    • Journal of the Korean Society of Costume
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    • v.56 no.2 s.101
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    • pp.83-100
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    • 2006
  • As online fashion businesses achieve rapid growth in the last few years, they gather various kinds of customer information through customer registration procedures and expect to utilize this information for CRM programs. The purpose of this study were to understand the current practices of customer information management of online fashion companies and to discuss how to improve it for the benefit of both customers and fashion businesses. This study included three steps of empirical data collection process: First, online fashion companies were visited and content analyzed at three time periods-2002, 2003, and 2004. Second, a questionnaire was developed and surveyed with 488 customers. And third, interviews with two groups were conducted, one with customers who experienced customer registration with online fashion companies and the other with experts of web developing. Through customer registration procedures, personal and contact information such as name, citizen registration number(social security number), home address, home telephone number, and cellular phone number were most frequently required. Customers were asked to provide more specific information regarding their privacy, online behavior, and taste recently. The variety of information category in 2004 observation was larger than 2002, but the amount of required information from each company got smaller. Customers tended to provide some false infor- mation, and the most frequently cited reason for that was 'too much hassle' and 'no practical benefit from information provision'. Customers were concerned with the exposure of personal information such as citizen registration number. The ideal number of pieces of information required was identified as 3 to 5 including name, phone number, and address. The paper was concluded with the discussion of customer information management from CRM perspective, CRM program, information analysis methods, and security.

Evaluation of Ultrasonic Nonlinear Characteristics in Artificially Aged Al6061-T6 (인공시효된 Al6061-T6의 초음파 비선형 특성 평가)

  • Kim, Jongbeom;Lee, KyoungJun;Jhang, Kyung-Young;Kim, ChungSeok
    • Journal of the Korean Society for Nondestructive Testing
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    • v.34 no.3
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    • pp.220-225
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    • 2014
  • Generally, the nonlinearity of ultrasonic waves is measured using a nonlinear parameter ${\beta}$, which is defined as the ratio of the second harmonic's magnitude to the power of the fundamental frequency component after the ultrasonic wave propagates through a material. Nonlinear parameter ${\beta}$ is recognized as an effective parameter for evaluating material degradation. In this paper, we evaluated the nonlinear parameter of Al6061-T6 which had been subjected to an artificial aging heat treatment. The measurement was using the transmitted signal obtained from contact-type transducers. After the ultrasonic test, a micro Vickers hardness test was conducted. From the result of the ultrasonic nonlinear parameter, the microstructural changes resulting from the heat treatment were estimated and the hardness test proved that these estimates were reasonable. Experimental results showed a correlation between the ultrasonic nonlinear parameter and microstructural changes produced by precipitation behavior in the material. These results suggest that the evaluation of mechanical properties using ultrasonic nonlinear parameter ${\beta}$ can be used to monitor variations in the mechanical hardness of aluminum alloys in response to an artificial aging heat-treatment.

Behavior Interpretation and Secondary Degradation of the Standing Sculptured Buddha at the Yongamsa Temple, Ogcheon, Korea (옥천 용암사 마애불의 거동특성 해석과 이차적 훼손)

  • Lee, Chan Hee;Chung, Youn Sam;Kim, Ji Young;Yi, Jeong Eun
    • Journal of Conservation Science
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    • v.17 s.17
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    • pp.83-94
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    • 2005
  • Host rock or the standing sculptured Buddha in the Yongamsa temple is macular porphyritic biotite granite, which has gone through mechanical and chemical weathering. The rock around the Buddha statue is busily scattered with steep inclinations that are almost vertically discontinuous planes with the strikes of $N8^{\circ}E$. Especially the development of the joints that cross the major joints causes the structural instability of the rock. The rock of the Buddha statue is separated into several rock blocks because of many different discontinuity. Thus it is estimated that the bed rock has not only plane and toppling failure but also wedge failure in all the sides. Since the differential pressure is imposed on the body of the Buddha in the host rock, it is urgent to give a reinforce treatment of geotechnical engineering for the safe of its structural stability. Very contact area of joints have turned into soil, which promotes the growth of weeds and plant roots, then aggravates the mechanical weathering of the rock. Thus conservational treatments should also be considered to get rid of secondary contaminants and vegetation along the discontinuities and to prevent further damages.

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Applications of Nanomanipulator in Nanowires (나노메니퓰레이터를 이용한 나노선의 특성평가)

  • Yoon, Sang-Won;Seo, Jong-Hyun;Ahn, Jae-Pyoung;Seong, Tae-Yeon;Lee, Kon-Bae
    • Journal of Powder Materials
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    • v.16 no.2
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    • pp.138-145
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    • 2009
  • The combination of focused ion beam (FIB) and 4 point probe nanomanipulator could make various nano manufacturing and electrical measurements possible. In this study, we manufactured individual ZnO nanowire devices and measured those electrical properties. In addition, tensile experiments of metallic Au and Pd nanowires was performed by the same directional alignment of two nanomanipulators and a nanowire. It was confirmed from I-V curves that Ohmic contact is formed between electrodes and nanomanipulators, which is able to directly measure the electrical properties of a nanowire itself. In the mechanical tensile test, Au and Pd nanowires showed a totally different fracture behavior except the realignment from <110> to <002>. The deformation until the fracture was governed by twin for Au and by slip for Pd nanowires, respectively. The crystallographic relationship and fracture mechanism was discussed by TEM observations.

The Effect of Customers' Perceived Organization Citizenship Behaviors of Frontline Employees on their Attitudes (서비스산업에서 접점종업원의 조직시민행동에 대한 고객지각이 고객의 태도에 미치는 영향)

  • Park, Jong-Hee;Kim, Seon-Hee
    • Journal of Distribution Research
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    • v.12 no.4
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    • pp.79-108
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    • 2007
  • In this study, we measured customers' perception of organization citizenship behaviors of employees which are known as the important factor for improving performance of companies, and examined the path relationship among related variables such as service quality, customer satisfaction, trust, and positive word of mouth. Although there have been many studies of OCB in the marketing field, the majority of these studies measured employee's OCB from the organization's perspective. This study has extended the prior studies by measuring employee's OCB from the customer's perspective. Customers of beauty salons and public houses were researched such that OCB may be applied to more various customer contact situations. The result is as follows. First, employees's OCB had a direct effect on perceived service quality and trust, and had an indirect effect on customer satisfaction. It means that customers evaluate the service quality of employees and trust frontline employees when they observed employees helping other organizational members, orientated customer facilitation beyond the regulated role and showed positive attitudes for their organization. As a result, customers feel more satisfied. Secondly, OCB had an indirect effect on positive word of mouth through mediation of service quality, satisfaction, and trust. Finally, consumer facilitation had the largest effect on consumer attitude among three dimensions of OCB-consumer facilitation, organization involvement, and sportsmanship. We understood the relationship between frontline employee's OCB and customer attitudes, and the necessity of multidimensional approach in measuring employee's OCB from the customer's perspective.

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Health Risk Behaviors Affecting the Process of Pregnancy (임신경과에 영향을 미치는 건강위험행위)

  • Park, Chai-Soon;Mun, Mi-Seon;Hong, Gin-Hee;Lee, Jeoung-Eun
    • Women's Health Nursing
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    • v.6 no.4
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    • pp.549-565
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    • 2000
  • Comprehensive review of the literature was conducted to determine 1) selected risk factors and its impact that affect pregnancy outcome such as smoking, alcohol consumption, and substance abuse 2) these factors can facilitate future strategies for health promotion and prevention for both pregnant women and fetus. Review of literature were extracted from searching MEDLINE(1966 - Oct. 2000). CINAHL (1982 - Oct. 2000) and the domestic literature. The following factors were identified: 1. The effects of risk behaviors on pregnancy. ${\cdot}$Maternal smoking was associated with the occurrence of premature or LBW delivery, fetal growth retardation, extremities defects, heart defects and sudden infant death syndrome. ${\cdot}$Maternal alcohol consumption was associated with spontaneous abortion, premature or LBW delivery, morphologic/neurologic problems, especially fetal alcohol syndrome. ${\cdot}$Heroin was associated with withdrawal after birth in which were born to heroine addicts for gestational age and lung maturation in animal studies. ${\cdot}$Cocaine was associated with spontaneous abortion, abruptio placenta and a poor response to environmental stimuli. ${\cdot}$So far, the effects of caffeine on pregnancy was controversial, but severe caffeine consumption was associated with premature or LBW delivery, spontaneous abortion, still birth and dystocia. 2. Intervention methods and its effects identified were as follows ${\cdot}$Conducted intervention for smoking, alcohol and drug consumption were single or combined. ${\cdot}$Intervention methods were counseling, phone contact, mailing, use of educational videotape, booklet, support person and alternatives such as nicotine patch. ${\cdot}$The interventions increased the rates of smoking cessation during pregnancy and awareness of the risk of drug consumption, and decreased amount of alcohol consumption. ${\cdot}$The intervention outcome found positive effect on birth weight and length. 3. Our recommendations were as follows ${\cdot}$The personal and social cognition should be enhanced through education and the mass media. ${\cdot}$It's necessary to educate and give information of preconceptional care, planned pregnancy and early prenatal care for optimal pregnancy outcome. ${\cdot}$It's necessary to develop comprehensive assessment tool which is reliable and valid on smoking, alcohol consumption and substance abuse to identify supportive or interventional program.

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Adhesion Behavior of Chondrocyte and Osteoblast on Surface-Modified Biodegradable PLLA Films and Scaffolds (표면개질된 생분해성 PLLA 필름 및 지지체의 연골세포와 조골세포 점착거동)

  • Choi, Ji-Yeon;Jung, Hyun-Jung;Park, Bang-Ju;Joung, Yoon-Ki;Park, Kwi-Deok;Han, Dong-Keun
    • Polymer(Korea)
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    • v.36 no.3
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    • pp.357-363
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    • 2012
  • Surface-modified poly(L-lactic acid) (PLLA) films and scaffolds were treated with plasma discharge in oxygen gas and subsequently subjected to $in$ $situ$ grafting of acrylic acid (AA) in order to increase the cell compatibility. The surface of AA-grafted PLLA was converted to hydroxyapatite (HA)-deposited PLLA in stimulated body fluid (SBF). After the samples were immersed in phosphate-buffered saline (PBS), fetal bovine serum (FBS), normal saline, or cell medium, the water contact angles were significantly reduced on the surface of HA-deposited PLLA. Chondrocyte and osteoblast showed a higher attachment and cell proliferation on HA-deposited surfaces and in particular, it was confirmed that chondrocyte was considerably influenced by HA. However, osteoblast showed better cell proliferation on the surfaces immersed in FBS, cell medium or HA-deposited surface. In addition, the cell proliferation in 3D scaffolds was much higher than that on film type, irrespective of chondrocyte and osteoblast. Therefore, such surface-modified PLLAs are expected to be useful as organic-inorganic hybrid scaffolds in the regeneration of cartilage and bone.

A Comparative Study of Structural Analysis on DCM Improved by Pile and Block Type (말뚝식과 블록식이 혼합된 시멘트혼합처리공법(DCM)의 구조체 해석 비교 연구)

  • Shin, Hyun Young;Kim, Byung Il;Kim, Kyoung O;Han, Sang Jae
    • Journal of the Korean Geotechnical Society
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    • v.30 no.4
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    • pp.5-19
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    • 2014
  • In this study, the structural analysis is performed on the method of shallow block and deep cement mixing pile, and then their characteristics and associated behaviors were analyzed. In the case of continuous beam analysis, the predicted settlement was very small, and shear force and bending stress are somewhat overestimated. The frame method is similar to numerical analysis in the internal force shallow block and long pile, but because the settlement of pile is underestimated, the additional calculation using the reaction of the long pile is necessary. For soil arching method and piled raft foundation method, the excessive axial force of long pile was predicted because the load sharing of pile is very large compared to the other methods. In the behavior of the shallow block and deep pile method, the settlement of shallow block and contact pressure are much in the center than the edge. In the estimating method considering the interaction between improved material and ground, the load sharing of the soil-cement pile ranges from 20% to 45%, and the stress ratio is 2.0~5.0 less than piled DCM. The maximum member forces at the boundary conditions of pile head are similar, but in fixed head the axial force and vertical displacement are different in accordance with pile arrangement.

Electrochemical Behavior of a Nickel Hydroxide Particle for Ni-MH Battery by Microelectrode (마이크로전극에 의한 니켈수소전지용 수산화니켈 입자의 전기화학적 거동)

  • Kim, Ho-Sung;Oh, Ik-Hyun;Lee, Jong-Ho
    • Journal of the Korean Electrochemical Society
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    • v.10 no.2
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    • pp.145-149
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    • 2007
  • Electrochemical studies were performed for a single particle of nickel hydroxide for the cathode of Ni-MH batteries. A carbon fiber microelectrode was manipulated to make electrical contact with an alloy particle, and electrochemical experiments were performed. As a result of cyclic voltammetry, the oxidation/reduction and oxygen evolution reaction (OER) are clearly separated for a single particle. The total cathodic charge (Qred) is practically constant for the scan rate investigated, indicating that the whole particle has reacted. The total anodic charge(Qox) was larger than that of reduction reaction, and the magnitude of oxygen evolution taking place as a side reaction was enhanced at lower scan rates. As a result of galvanostatic charge and discharge measurement, the discharge capacity of single particle was found to be 250 mAh/g, value being very close to the theoretical capacity (289 mAh/g). The apparent proton diffusion coefficient(Dapp) using potential step method inside the nickel hydroxide was found to range within $3{\sim}4{\times}10^{-9}\;cm^2/s$.

A Study of father's care giving in infancy (아버지의 영아 돌봄에 관한 문헌연구)

  • Kim, Young-Hee
    • Korean Parent-Child Health Journal
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    • v.1
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    • pp.75-87
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    • 1998
  • These days social and economical changes have influence on the structure of family and the role of family members. Working mothers and widowers with children are increasing because of economical difficulties. Support from relatives are decreasing because of the conspicuous trend toward nuclear families. According to these reasons androgynous fathers are required. Today's fathers in Korea socially and culturally have learned about traditional parenting, but they are changing their fathering styles to meet the demands of the times. However they don't have their own fathering models. Therefore nurses who hold an advantageous position to teach and support from clinic have to encourage them to care their infants. The purposes of this study were to define father's care giving in infancy, understand influencing factors on fathering, and the differences between fathering and mothering, then contribute to nursing implementation for supporting fathers. This study was designed to review references about father's care giving. The results were follows: Six aspects of parent participation were direct care. indirect care, play, decision-making concerning the child, amount of time of sole responsibility for the child and overall availability to the child. Direct care involved feeding, bathing, going to child if child awakens. dressing, putting child to bed, taking child to doctor, nurse, or dentist, transporting child to and from sitter, day care, or school, washing child's hair. Indirect care involved cleaning up after child, preparing child's food, fixing child's broken playthings, washing child's clothes, arranging baby-sitting, shopping for child's toys and clothes, transporting baby-sitter to and from your home. Young fathers were gradually participating in direct care like feeding, taking child to doctor. Father's care giving stimulated mothering and promoted parent-infant relationship. Influencing factors of fathering would be divided into father characteristics, surrounding factors, infant attributes. Father characteristics were age, role perception, relationship with parent. Surrounding factors were the opportunity of early contact, support system, spouse's expectation, marital adjustment, feeding type, past experience of care giving. Infant attributes were temperament, behavior, age, sex. The differences between fathering and mothering were reviewed. Fathers were poor at care giving. but their caring was similar to mother's. This subtle difference positively worked upon infant's growth and development. On the basis of these theoretical data, nurses can empower fathers to cooperate with mothers in caring infants.

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