• 가정과삶의질연구
• /
• 제25권4호
• /
• pp.197-216
• /
• 2007

The Purpose of this research is to perform survey on employees of Non-Government Consumer Organization and interview with ADR personnel from Korean Consumer Protection Board to have thorough grasp of problems among consumer ADR. Also come up with plan that will activate Non-Government Consumer organization ADR. Result of this research states following remarks as solution First, consumers from Seoul and Gyeonggi area is the only people who use ADR in Non-Government Consumer organization, so other local governments need to concentrate on consumers from rural area to take advantage of the service. Second, low activity of ADR and legal procedure support compare to other services provide from Non-Government Consumer organization. Third, statistic shows that employees from Non-Government Consumer organization recognize importance of consumer's ADR and government's support as well as enforcement of law. Forth, the preparation of Consumer ADR in Non-Government Consumer organization, selecting committee is the most important procedures are reinforce human resource, improvement of organization structure. Fifty, order to establish Consumer ADR in Non-Government Consumer organization, recruit professional manpower is the priority and financial support is also important. All these result would help improve the activity of ADR in Non-Government Consumer organization, which will lead the organization to be more professionalize, globalize and able to segment the market. Further more, Non-Government Consumer organization would develop better ways to take itself to another level to provide better service. Also, create an institution that will help consumer's dispute and legal procedure. It will prevent future victims and protect consumer's right.

• 대한가정학회지
• /
• 제44권8호
• /
• pp.127-142
• /
• 2006

This study, systematically evaluated the services provided by consumer organization site in order to improve the possessing problems or deficient aspects and present a desirable direction for instituting the planning of a new consumer group site. An evaluation of the level with respect to contents of consumer organization site showed that communication had the lowest grade while design had the highest. There were some technical errors related to accessibility of the site. An examination of the quality of consultation showed that success rate was low and the contents of the consultation were inadequate. However, compared with service quality of the consumer organization site estimated in the year of 2000, the current service showed significant improvements in terms of the overall quantity of information.

• 대한가정학회지
• /
• 제37권3호
• /
• pp.85-100
• /
• 1999

The purpose of this article is to investigate the causal effects among socio-economic variables, consumer altitudes towards consumerism, the levels of participation in social organization, experience of consumer problems, consumer complaining behavior and the participating intention in consumer movement. The consumer attitudes towards consumerism, the levels of participation in social organization, the consumer complaining behavior exert direct effect on the participating intention in consumer movement. Income, education, age and experience of consumer problems exert indirect effect on the participating intention in consumer movement mediating the intervening variables like the consumer attitudes towards consumerism, the experience of consumer problems, the consumer complaining behavior.

• 농촌지도와개발
• /
• 제6권1호
• /
• pp.75-90
• /
• 1999

This study was carried out to find out promotive schemes of linkage between consumer cooperatives and farmers' organization as an active mean of consumer cooperative movement. The consumer cooperative movement has a role of sovling the environmental problems and the social problems in Korea. According to the questioners and interview involed with consumer, farmers and specialists of consumer cooperative movement, the following findings were resulted. 1. The effective linkage form is the linkage programs controled by leaders of the consumer cooperatives and the farmers' orranization. That's the foundation for effective linkage between the two organization. 2. Enacting the consumer cooperative act and supporting from government and social groups are needed for the linkage form and activating of consumer cooperative movement. 3. The education and the public relation(P.R.) about the perspectives of consumer cooperative movement are needed. 4. The various exchange activities between consumer and farmers are programed and cried out.

• 대한가정학회지
• /
• 제37권12호
• /
• pp.43-57
• /
• 1999

This study is to examine the present and future development of the adult consumer education by private consumer organization. For this purpose the data of consumer education practiced during 1996, 1997 were gathered from 33 consumer organizations. From the survey we can find that the financial and human resources of consumer organization are too limited and the selection of education theme were made nonsystematically. Based on these results and literature survey the contents and strategies were suggested for the adult education of private consumer organizations.

• 대한가정학회지
• /
• 제39권7호
• /
• pp.145-163
• /
• 2001

The purpose of this study was to evaluate counseling services in consumer counseling sites. We analyzed the contents and services of consumer counseling from the following internet sites; http : //www . gcn. or. kr , http : //www. jubuclub. or. kr, http : //www. cacpk. erg, http : //www . tor. co. kr/~ consumer, http : //civ. miriman. co. kr, http ://my. netian .com/~rokmc9. The major findings were summarized as follows: (1) All sites provided both a lot of information on consumer affairs and services for consumer counseling. (2) Two out of six private consumer counseling sites were technically inappropriated. They are wow.gen.or.kr and cia.miriman.co.kr (3) Consumer counseling services with specialized information and laws on consumer affairs were more likely provided from sites of consumer organizations than personal sites. (4) Personal sites made more consumer friendly communication than organization sites.

• 한국가정과학회지
• /
• 제7권4호
• /
• pp.55-69
• /
• 2004

The purpose of this study is to reduce the side effect of functional health foods. The research is done by in-depth interview method. The nineteen officials who worked in local administration or KFDA(Korea Food & Drug Administration) were interviewed. The questions were asked regarding the current status of consumer reports related to functional health foods, the problems which officials perceived, and the regulations required to reduce the problems. The findings are as follows: 1) the consumers report the side effect of functional health foods to nongovernmental organization. 2) officials feel that the problems are the difficulty in finding the cause of the side effect, unjust sale tactics, deceptive and small-sized manufacturers. and the distorted consumer conception on functional health foods. 3) officials think that improvement on the regulations are required to reduce the problems caused by the side effects. It includes the indication of the ingredient's origin and warnings considering physical conditions, close cowork between administration and nongovernmental organization. introduction of sales license for functional health foods and the increase of the opportunity for consumers to get information and education on functional health foods.

• 한국조리학회지
• /
• 제8권1호
• /
• pp.125-147
• /
• 2002

This study is to show the importance of customer and to define the customer's meaning in food industry. According to previous research, a consumer is a very small part of customer. At present and in the future, a customer is not only a consumer but all of interior and exterior environments related to a company. However the scope of customer has been extended eventually. Therefore, it is important for a company to find out and secure the proper customer giving profit. This study considers a relative marketing as a way to impress a customer. It is a useful marketing technology to make profits and company's growth. And to achieve a relative marketing successfully, it is necessary to perceive a fundamental understanding and building an organization for workers. Therefore, this study propose that a company would accomplish followings to continue a quality growth. First, Understanding and confidence about workers. Second, Building the culture of a company's organization impressive to a customer Third, Continuing effort and interest ing about service. In conclusion, a company will accomplish a customer satisfaction successfully through developing a service organization and performing relative marketing.

• 대한가정학회지
• /
• 제37권10호
• /
• pp.55-66
• /
• 1999

The purpose of this study is to propose consumer policy related to the protection of personal information on the basis of regulations and laws in the developed countries. From this study, implications for the protection consumer privacy are discussed as follows. First, Consumer education is needed to enhance consumers'knowledge on their privacy right and this should be done not only by private consumer organization but also by businesses. Second, Businesses should realize ethical responsibilities of consumers'privacy right when they use personal information by databasemarketing. Finally, Government should establish a privacy law concerning both public and private sectors.

• 경영과정보연구
• /
• 제36권4호
• /
• pp.103-116
• /
• 2017

본 연구의 목적은 서비스 산업에서 고객의 '블랙컨슈머 행동'을 지각한 종사원이 조직에 미치는 부정적 행동인 '조직일탈행동'에 미치는 영향과 조직내 '격려'의 조절효과를 분석을 통해 관리적 시사점의 제공이다. 특히, Adler(1991)는 격려가 개인의 인지적 도식 틀에 긍정적 기대를 주입하는 것으로 인지, 정서, 행동에 긍정적 영향을 미친다고 주장(Dinkmeyer and Losoncy, 1996)하였다. 이러한 Adler(1991) 주장을 근거로 고객의 블랙컨슈머 행동을 지각한 노동자의 반응행동에 대한 격려의 조절효과를 실증적으로 분석하였다. 선행연구를 바탕으로 블랙컨슈머 행동, 조직일탈행동, 격려에 대한 연구모형을 설계하였다. 2015년 11월 15일부터 12월 3일까지 부산지역 호텔, 카지노, 면세점 그리고 외식 서비스 종사원 323명을 대상으로 설문지를 배포하였다. 그 중 279부를 회수(회수율은 86.4%)하였고, 회수된 설문지 중에서 무성의한 응답 또는 무응답이 많은 부실응답 설문지를 제외하여 262부를 최종 분석에 사용하였다. 실증분석 결과 블랙컨슈머 행동은 조직일탈행동에 유의한 영향을 미치고, 격려는 블랙컨슈머 행동 중 과도성과 조직일탈행동에 대한 유의적인 조절효과가 있다는 결과를 확인할 수 있었다. 이러한 실증분석 결과를 바탕으로 블랙컨슈머에 노출된 서비스 노동자에 대한 관리적 시사점을 제공하였다.