• 유통과학연구
• /
• 제16권11호
• /
• pp.57-64
• /
• 2018

Purpose - As the importance of salesperson attitudes and behaviors enhancing customer perception and loyalty have increased, many retail companies put emphasis on internal marketing activities. The issue also has captured the interest of academics, but most of the previous research tends to be limited to investigating antecedents of salesperson job satisfaction and commitment. Based on the consumer-brand relationship concepts, this study aims to examine the effects of the salesperson-brand relationships on customers' service evaluation and store loyalty. Research design, data, and methodology - In a structural equation model, it is hypothesized that salesperson brand identification influences salespersons' brand trust and affect, which are the two dimensions of consumer-brand relationships. Salespersons' brand trust and affect are expected to increase salespersons' customer orientation, which in turn influences customers' service evaluations and store loyalty. To test this hypotheses a set of data collected from department stores in Seoul is utilized. Results - First, it was found that salesperson brand identification is a significant antecedent to salespersons' brand trust and affects, the two dimensions of salesperson brand relationships. Second, salespersons' brand trust and affect were found to enhance salespersons' customer-oriented behaviors. Third, salespersons' customer orientation showed a significant effect on customers' service evaluation. When a salesperson makes more effort to provide useful information for fulfilling customer needs, customers evaluate the salesperson's service more positively. Finally, customers' service evaluation had a positive impact on customers' store loyalty. Conclusions - This study provides significant academic and practical implications. First, based on the theory of consumer-brand relationships, the concept of salesperson-brand relationships was introduced and found to be an effective motivator of salespersons' customer oriented attitudes and behaviors. Therefore, the two dimensions of brand relationships, brand trust and affect, should be considered as the critical factors both in developing theoretical research and improving long-term company performance. Also, internal marketing activities should focus on maximizing employees' brand identification. That is, retail companies need to put emphasis on sharing their brand values and personality with internal customers to strengthen the brand relationships with salespersons and to enhance customer responses.

• 디자인학연구
• /
• 제18권2호
• /
• pp.173-188
• /
• 2005

최근 기업 경영에 있어서 디자인의 중요성이 점차 증가하고 있는 반면 브랜드의 시각적 역할을 담당하는 로고에 대한 연구가 상대적으로 소홀히 다루어져 왔다. 특히 브랜드 로고의 시각적 특성에 대한 소비자 반응 연구는 상대적으로 부족한 실정이다. 이에 본 연구에서는 로고의 시각적인 특성에 대한 실험적인 연구로 제품별 특성에 따라 브랜드 컨셉에 기초하여 선호되는 로고 디자인을 컨조인트 분석방법을 통해 살펴보고 있다. 연구결과 이성적 컨셉의 경우 탐색 재에서는 높은 정교함과 낮은 대칭이, 경험재에서는 높은 연상이, 신뢰재에서는 낮은 정교함과 높은 대칭이 고유특성으로 나타났다. 한편 감성적 컨셉의 경우 탐색 재에서는 높은 정교함과 낮은 연상이, 경험재에서는 낮은 자연스러움이, 신뢰 재에서는 낮은 정교함과 높은 연상이 고유특성으로 나타났다. 이러한 연구결과들과 함께 이론적 실무적 시사점이 논의된다.

• 가정과삶의질연구
• /
• 제25권4호
• /
• pp.113-137
• /
• 2007

This study examined the characteristics of total consumers' anti-sites on on-line and their changes according to the establishment year of consumers' anti-sites, the activities and the evaluation of consumers' anti-sites and their differences according to the characteristics of consumers' anti-sites. Total 649 consumers' anti sites were analyzed for examining the characteristics of total consumers' anti-sites and 18 anti sites were selected for examining the activities and the evaluations of consumers' anti site. The anti sites were evaluated by the index of using in preceding research. The result showed that about 90% of total consumers' anti-site were not activated, only a few consumers participated even in the activated sites, most activity of the anti-site were operated only on on-line not off-line, over half of anti-sites targeted to the company in the type of the subject of anti-site, and the majority of the external shape of anti-site were cafe. On the change of characteristics according to the opening year, the proportion of cafe and the sites acting on both on-line and off-line were increased year by year. The number of anti-sites was decreased since 2005 and the proportion of highly activated sites was lowest in 2005. On the activity of anti-sites, the number of providing the information were more than the number of presenting the complaint among the bulletin writings. The number of the bulletin writing were more in highly activated sites than in low activated sites. most of highly activated sites were problem solving type compared to the low activated sites. The number of the bulletin writings in company anti-sites were the most among three type of subject of anti-site. The number of the bulletin writings in cafe type were more than in home-page type. On the evaluation of consumers' anti-sites, most of the sites didn't update the notices and provided incomplete information how consumers participated in the protesting movements. The highly activated sites functioned better in most parts in providing a information, connection with other consumer and site manager, management of the site.

• 한국식품조리과학회지
• /
• 제32권4호
• /
• pp.441-448
• /
• 2016

Purpose: This study was conducted to investigate the effect of cabbage powder on the quality characteristics of rice nutritional bars. Methods: In order to analyze quality characteristics, total phenolic content, DPPH free radical scavenging activity, baking loss rate, leavening rate, specific volume, moisture content, color, texture analysis, and sensory evaluations were assessed. Results: The total phenolic content and DPPH free radical scavenging activity of rice nutritional bars significantly increased with an increase in the content of cabbage powder (p<0.05). The baking loss rate, leavening rate, specific volume, and moisture content of the rice nutritional bars were significantly reduced as the amount of added cabbage powder increased (p<0.05). As the concentration of cabbage powder increased, the lightness and redness of the bars' crust and crumbs decreased, while yellowness increased (p<0.05). In texture analysis, the control bars showed the highest hardness values. Adhesiveness, springiness, and cohesiveness values slightly decreased with higher cabbage powder content in the groups with added cabbage powder (p<0.05). When consumer acceptability was measured, rice nutritional bars prepared with 15% cabbage powder showed the highest scores in color, whereas the rice nutritional bars prepared with 20% cabbage powder showed the lowest scores in flavor (p<0.05). In characteristic intensity rating, the taste and off-flavor of rice nutritional bars significantly increased with increasing amounts of cabbage powder (p<0.05). Conclusion: Judging from our results, it can be concluded that the addition of cabbage powder to rice nutritional bars during processing can enhance consumer preference for the bars, total phenolic content, and DPPH free radical scavenging activity.

• Asia Marketing Journal
• /
• 제9권2호
• /
• pp.1-21
• /
• 2007

본 연구는 비유명인모델이 출연하는 증언식 광고에 있어서 모델의 제품보증 동기에 대한 소비자의 귀인(attribution)이 그들의 광고태도, 브랜드태도, 그리고 행동적 의도에 어떤 영향을 미치는지 알아보고자 하였다. 상응추론이론 및 선행연구의 결과에 기초해서 비유명인모델의 제품보증 메시지에 대해 소비자가 가지는 동기 추론의 유형을 기질적 귀인(모델의 신념이나 경험에 기초한 증언)과 상황적 귀인(금전적 보상이나 유명세를 목적으로 한 증언)으로 나누고, 각 귀인의 형태는 상호 대별되는 광고효과를 낳을 것이라 예측하였다. 또한, 기질적 귀인이나 상황적 귀인을 발생시키고 그 정도에 영향을 미치는 잠재요인으로서 정보원 신뢰도와 제품관여도를 설정하여 그 유효성을 검증하고자 하였다. 대학생 표본을 대상으로 한 예비조사 이후 다양한 연령대의 소비자 335명을 모집하여 본실험을 실시한 결과, 비유명인의 제품보증 상황에서도 정보원 신뢰도의 수준에 상관없이 상황적 귀인의 발생이 보편적인 것으로 나타났다. 또한, 가설을 통해 예측한 것과는 달리 상황적 귀인이 부정적 광고효과를 유발하지 않는 것으로 드러났으나, 기질적 귀인이 상황적 귀인보다 효과변인에 대해서는 훨씬 더 큰 영향력을 미친다는 사실도 발견되었다. 본 연구를 통한 주요한 결과에 근거하여 이론적·실무적 시사점을 논하고 후속연구에 대한 방향성을 제시하였다.

• 한국의류학회지
• /
• 제36권5호
• /
• pp.562-572
• /
• 2012

Market mavens are known as powerful consumers for the diffusion of market information in general fields. This study investigates the market mavens in fashion consumers. Data were gathered by surveying university students in Seoul, using convenience sampling; 312 questionnaires were used in the statistical analysis. This study proved that consumers recognized the existence of market mavens and the importance of market mavens' information and their evaluations. In regards to the demographic factors, the more clothing expenditures and family income then the higher the tendencies of the market maven. Market mavens were consumers who were aware of marketer's persuasion but showed no differences in marketplace interfaces. Market mavens were particularly interested in dressing styles and were highly convinced in their abilities to make fashion decisions.

• 소음진동
• /
• 제10권2호
• /
• pp.254-260
• /
• 2000

the reduction of the interior nosie level has been the main interest of NVH engineers in the development of vehicles. However, the consumer's perception on the car noise is affected largely by the psychoacoustic characteristics of the noise, as well as the sound pressure level. In this study, the quality of the vehicle interior nosie is analyzed by employing the subjective evaluations and by representing them in temrs of the objective quantities. The subjective evaluatins were performed for the seven vehicles in the range of subcompact to luxury cars. The methods of paired comparisons and semantic differential were used to study the preference, the quality of interior noise and their correlation. The linear regression models were obtained for the subjective evaluation and the sound quality metrics.

• 한국의류학회지
• /
• 제34권6호
• /
• pp.1033-1041
• /
• 2010

This study investigates the combined effect of clothing interest and fashion innovativeness on dimensions of scent quality (pleasantness, intensity, familiarity, and congruency) to understand which dimensions of scent quality have significant positive effects on the appeal of scented apparel products. The survey data were statistically analyzed. A structural equation modeling using LISREL was conducted to test the model. Results indicate that clothing interest has a significant impact on scent quality attitude. Positive evaluations of the product were most strongly influenced by the pleasantness quality of the scent. Intensity and familiarity were factors that affected the approach of consumer responses toward scented products. Congruency was not a significant scent quality in generating positive responses for apparel products among consumers.

• Asia Marketing Journal
• /
• 제19권3호
• /
• pp.19-44
• /
• 2017

Researchers do not fully understand consumers' responses to negative co-branding events; thus, they report inconsistent evidence regarding the negative impact on the partnering brands. Our research bridges a gap in this research stream, and answers an important question: When a service failure occurs, could the two different models of consumers' brand schema change affect their negative perception of each brand partner? By using a theoretical and mathematical modeling approach, we offer two propositions. The first proposition shows that, under consumers' book-keeping cognitive process, the negative spillover effect occurs for both brands. The second proposition argues that, when the sub-typing model is assumed, it is possible that one brand suffers while the other escapes the blame for the failure. To our knowledge, this is one of the first few studies to identify circumstances in which a negative spillover effect may or may not occur to brand partners in co-branding service failures.

• 한국의상디자인학회지
• /
• 제26권2호
• /
• pp.33-43
• /
• 2024

This study comprehensively analyzes previous research comparing the similarities between 3D virtual and actual fittings, and identifies the current usage and limitations of virtual fitting programs. The findings reveal that, in most cases, 3D virtual fittings are not perfect substitutes for actual fittings. To address these limitations, this research focuses on the Hohenstein fitting test and BP-ANNs-based garment fit evaluation method, which incorporate various parameters, such as the correlation between wearers and garments, garment pressure, and ease, thus providing objective data, such as data acquired that can enhance subjective evaluations. By integrating such objective assessments, the study suggests potential improvements in virtual fitting accuracy. This research is expected to provide foundational data necessary for the development of a consumer virtual fitting systems alongside advancements in 3D virtual fitting technology.